TS510: You’re on LinkedIn. Now What? Harnessing the Future of

Social Media 201

Presented by:Ray Baum - Director of Operations, ListeNation Corp.

Zack Below – President, Sotaventure IncKim Rogers – Sr. Marketing Manager, Hanley Wood

Rick Calvert, CEM – Founder, Blog World

Platforms

Facebook – Social media network with visual media capabilities

LinkedIn – Your social media resume, better suited for business communities

Twitter – Social news site

YouTube – Online video/multimedia site

Flickr – Visual media network with Social Media capabilities

• Stats Video

• Flash

TS² Usage

• Multiple platforms

• Very Brief

• Designated staff members

• A clear game plan

• Monitored & updated daily

• Pros & Cons

• 400 Million users• Excellent medium for

advertising• Ability to monitor content and

users• 100% mobile• Privacy controls now simplified• Will continue to be an

innovator due to third party developers

• Negative usage-employee comments

• Multiple sites can hurt you• Need to maintain one site• Keep it business only, not

personal

(Pros & Cons)

• Not as engaging as FB• Has premium content for

additional $• Establishes a lot of false

relationships• Not visually stimulating media• Threads can fill up an inbox

fast

(Pros & Cons)

• Most executives have a profile• Excellent source for referrals• Threads easier to sort through• More targeted Ad space• Acts as a bulletin board for the

company

(Pros & Cons)

• Easy to use

• Enables you to monitor news in niche areas

– Monitors what customers say about your competitors

• Easy way to stay up to date w/your database

• 140 characters or less

• Great way to monitor chatter

• Quick way to spread the word

– Very viral through retweets

• Users can easily search messages

• Can be overwhelming

• A lot of spam

• A lot of unnecessary tweets

• A lot of automated tweets

Foursquare

• New Technology

http://www.youtube.com/watch?v=sIFYPQjYhv8 http://www.youtube.com/watch?v=WxJx69FTe34

SMS/Text Messaging

• Direct contact with the recipient

• Allows you to build a 100% opt in database

• Creates a direct link with your customer or attendee

• Direct link to sponsorship $

• Can be abused• May be considered spam• Depending on calling plan,

recipient may be charged• Deceptive tactics

(Pros & Cons)

Execution

• Once you have identified and set your social media strategy, litigated the risks, developed requirements, planned, and set objectives, it is time to execute.  Many of the phases of execution may seem like a repeat of earlier planning, but if even as a final check, these steps help to prepare you and set your mindset. Better put, ‘Execution Begins Day One’. Do not let anyone tell you differently. 

Courtesy IAEE SMTF

Execution Steps• Always be assessing your audience

– Know your customers/attendees– Ask questions - what sites do they frequent

• Formulate your messaging – Messages should match your medium– Know how to communicate in this platform

• Choose your channels – Design your communications to match the attitude

Courtesy IAEE SMTF

Execution cont.• Adhere to your policies

– Adapt your employee communications policy to your SM policy. Don’t have one; create one!

• Be consistent—Be honest—Be authentic – If you’re going to play in the sand box, share your toys

• Measure and Course-correct – Check your progress– Make sure your goals are being met

Courtesy IAEE SMTF

Tactical Tools10 Steps for Success in Social Media Marketing

• Investigate. Be informed.  Do not stab blindly in the dark.• Spend time making social media a central element of your campaign.• Listen before participating.  Use industry blogs to stay informed.• Be transparent, open & honest.• Share your content – give to get.• Be personal and act like a person, not a robot.  Speak like yourself, not like

a machine.• Contribute.  Discuss.  Do not sell.• Learn to take criticism.   Do not delete negativity – it will only get worse.• Be proactive – do not wait until you have a campaign.  Build your audience

early.• Accept that you cannot do it all yourself – hire help when needed.

Courtesy IAEE SMTF

Contact UsRay Baum rbaum@listenation.com

@rhbaum

Zack Below zack@sotaventure.com

@sotaventure

Rick Calvert rcalvert@blogworldexpo.com

@blogworld

Kim Rogers krogers@hanleywood.com

@PoolSpaPatio

@RoofingExpo

TS510: You’re on LinkedIn. Now What? Harnessing the Future of

Social Media 201

CEU CODE: SW35Thank you!