Rare Pre-Banking Internship Workshops13th, 19th, 21st June 2013

André Flemmings ManagerBanking and Finance Programmes

SECTION A:Welcome & Introduction

Then to the City…

• You’re going to make more ‘paper’ than a rapper.

But hold up!

You’re still a broke student and you haven’t got that job.

(Yet.)

This is just a foot in the door....

... (albeit you have some very crucial feet in some very good doors)..

There is still work to do.

But don’t panic!

Irrespective of whether you’re feeling:

I want you to have an idea of want you want and where you’re going?

So the point of this session…

My objectives for today are to help you…

- Work out how to make the most of your internship.- Address the things that you dread.- Produce a personal ‘plan of attack’.- Help each other.

Before we start…

Some ground rules:

This is an interactive session.

NICE!

TASK NO.1

Who yuh an’ wah yuh want?!

TASK NO. 1

In no more than 20 secs introduce:

i. Yourself.ii. Your internship.iii. Your division.

Workshop session

A. Welcome & Introduction B. Spring week vs summer internshipC. General strategy and approachD. The workE. Maximise the opportunity

Workshop session

F. Being professional vs. Being yourselfG. ProfessionalismH. Putting professionalism into practiceI. Tricky situationsJ. Mini TipsK. Q&A with the real experts

SECTION B: Spring week vs. Summer internship

What’s the same?

It is (still) an extended interview...

You will (still) be observed.

It is (still) kinda scary.

(Mwah hahaha!)

a. Its value to the bank.

You are (still) part of ‘a talent pipeline’.

They ‘ve got you early... And want keep you.

And introduce you to the ‘firm culture’.

In the short term at least...

...You will cost them money.

But soon...

b. Its value to you.

insight.

And remember...

... it’s (still) a two-way street:

A chance to turn the tables...

... and ‘interview’ the bank, as it were.

This is (another) chance to assess first-hand:

- The firm- The culture- The people- The work environment- The work itself

i. Learning

The industry.

ii. Making connections.

• Not just with professionals

With industry professionals...

With each other

... and each other – this is your future professional network!

iii. Your chance to secure that graduate job.

[Money]

Activities

You will (still) be:I. Attending lectures, seminars and

presentations.II. Work shadowing professionals.III. Going to networking sessions.IV. Working on team projects (in

some cases).

What’s different?

You will be doing real work.

It’s a long

It’s a real marathon.

Not a sprint.

TASK NO.2

3 MINS

Jot down 3 points each:

- Your objectives;- What you’re looking forward to;- What you’re dreading;

On your summer internship.

SECTION C: “What’s my general strategy / approach?”

Suck the life out of this opportunity.

Be a sponge!

Enjoy it!

How?

Put your life on hold.

Commit.

Have a plan. (More on this later.)

That means:

Work out what you want.

Be decisive.

SECTION D:“What will the work be like?”

TASK NO.3

GROUP TASK

- Together let’s make a 10 tasks you might have to do during your internship.

(Include a time frame for each task.)

TASK NO. 3

At all times you will need to do this:

Be commercial.

An investment in you

- When you first start work you cost your company money.

- As time goes on and you learn, receive training and gain experience, you begin to save your company money.

- If you become a revenue generator you will then begin to make the company money.

-15

-10

-5

0

5

10

15

Value of a new employee over time

You

Positive value (making the company money)

Negative value (costing the company money)

- Every action you take at work affects your business.

- With every task, ask yourself how you are adding value to the business – how are you helping it to make money?

And with your tasks...

With any task, you are...

Making £££

Costing £££

Saving £££

TASK NO.3a

- For each task listed, indicate whether you are making, saving or costing your business.

- Consider both short and long-term impacts.

TASK NO.3a

SECTION E:“How do I maximise this internship opportunity?”

(As mentioned)

Be prepared.

Have a plan.

And use your support networks:

With each other

TASK NO.4

FOR HOME, E-MAIL IT TO ME BEFORE YOU START.

Personal SWOT Analysis

And practically...

Try to eat well.

Get as much sleep as you can (particularly at weekends).

And not here.

Plan ahead.

Use alarms and reminders.

E.g. Do your housework and ironing on weekends

Plan your journeys ahead of time.

(and have a “Plan B”).

So that you are not this guy.

Or wind up like her

because...

SECTION F:Professionalism vs. Personality

Last time I started with a question:

Q. Which is more important:

Your actions?

Or how you are perceived?

Answer: Both matter.

But perception creates the reality of the situation regardless of the actual truth.

Why?

Because personality is important. Banking is about

people.People like personality.

Also, very often work is boring... really boring.

And you don’t want your colleagues to be like this:

But what about being professional?

SECTION G:What is it to be professional?”

What is entry level professionalism?

1. Dressing appropriately.2. Being punctual, every time.3. Being prepared.4. Being organised (having a pad or noting appointments, tasks etc.)5. Being respectful.

Obvious, no?

Professionalism: Advanced

Professionalism

Image

Specialised knowledge

Competency

Honesty, IntegrityHumility, Accountability

Self-Regulation

Respect others

The big word here is:

HONESTY

You need to be confident enough to be honest:

1. With yourself.2. With your ‘colleagues’.

And do not try to be who you think assessors are looking for.

...a safe pair of hands.

A safe pair of hands

This is the most important thing in any business.

Reliable.

Trustworthy.

Dependable.

“Handles business”

To be a safe pair of hands:

Do what you say you’re going to do, when you say you’re going to do

it.

SECTION H:Professionalism in practice

So how does one become a ‘safe pair of hands’?

EXAMPLE 1:Running late

EXAMPLE 2:The likelihood of missing a deadline

EXAMPLE 3:Watercooler chat

EXAMPLE 4:Discussing work in public places

EXAMPLE 5:Personal calls in the office

SECTION I:Tricky situations – what to do

SCENARIO 1:Hangovers at work

SCENARIO 2:A poor pitch

SCENARIO 3:Social media and your personal brand

SCENARIO 5:Going for lunch

SCENARIO 6:Taking negative feedback

Oh no she didn’t!

Thank youso much. I shall take

that onboard.

SCENARIO 7:Wanting to work on that other desk

SCENARIO 8:Bad working relationships

SECTION J:Mini Tips

Andre’s Internship

Plan

Get right for the summer!

MINI TIP NO.1Be enthusiastic and positive with everyone.

MINI TIP NO.2Socialise but make meaningful relationships.

Get stuck in.

This is not a ‘smash and grab’

Socialise outside of work hours with professionals and peers (but pace yourself and DON’T be ‘the victim’).

MINI TIP NO.3Acquire knowledge actively.

Learn your trade

Use sources ALL sources of information at your disposal BEFORE, DURING and AFTER the internship.

Learn through observation.

Active listening.

MINI TIP NO. 4Respect others’ time.

Everyone is “busy”

So pick your moment to ask questions.

And don’t complain about being busy or tired to colleagues... Or online. EVER.

MINI TIP NO. 5Respect your time; manage it.

Get organised.

- Wear a watch – set alarms.- Be early.- Get organised: clothing, working out where a meeting is.- Spend your time wisely – plan ahead when necessary. - Keep a clear record of everything you need to do – a WRITTEN task list.

Lists helps you to prioritise (and at the very least give the impression of organisation).

MINI TIP NO.6Record your experiences - keep a diary.

• ABSORB – Write Notes

MINI TIP NO.7Manage expectations.

Set in place buffers.

MINI TIP NO.8 (7a. really)Acknowledge emails when you get them.

Don’t leave superiors like this:

MINI TIP NO.8 (proper 8)Ask (lots of) questions.

• - Ask questions when necessary (do not suffer in silence).

- Ask questions when necessary.- Ask the most appropriate person and the right moment.- Trust yourself: use your initiative when you can and try to figure things out for yourself.

MINI TIP NO.9Speak English, not “professional”.

Avoid “professional speak”.

From: Kela Bingo Sent: 15 March 2013 14:42To: Daniel StamenSubject: Re: JP Morgan event timings conflict between mine and Jo’s calendar

Dear Mr Stamen,

I sincerely hope that all is well with you and within your team at this present tiem. Unfortunately, I believe that I have located a discrepenmcy within the timings of the forthcoming JP Morgan event which has been organised by yourself, as the timings, which are for 16th and 17th of July, respectively in both mine and Jo’s calendars at this time, do not match. If you could please check and confirm which one of these timibngs and dates is correct I would be most grateful to yourself. Many Thanks Indeed, Kela Bingo xx

Stick to clear, simple language.

From: Kela Bingo Sent: 15 March 2013 14:42To: Daniel StamenSubject: Re: J.P. event

Dear Daniel,

Hope all is well. I’m writing to confirm the date for the J.P. Morgan event. I have it as 16th July in my calendar but Jo is showing it as 17th July in her calendar. Please could you confirm which date is correct?

Kind Regards,

Kela

MINI TIP NO.10Take ALL feedback with a smile.

MINI TIPs Nos. 1 – 10A quick reminder.

1. Be enthusiastic and positive with everyone.

2. Make meaningful connections.3. Acquire knowledge actively.4. Respect other’s time.5. Respect your time; manage it.

6. Record your experiences.7. Acknowledge emails when you get

them.8. Ask (lots of) questions.9. Speak English, not “professional”.10. Take ALL feedback positively.

Just do it:

fall forward.

SECTION K:Q&A with the real experts.

The veterans.