1.Jason Sookram

2. *Psychological Contract *Perception *Trust *Communication *Leadership *Conflict *Change Management 3. Relationship between an employer and its employees which concerns mutual expectations of inputs and outcomes. Denise Rousseau 4. Individuals who perceive themselves as either under- rewarded or over-rewarded will experience distress. John Stacey Adams 5. What are the issues? 6. The degree to which one party believes another to be fair and honest in their dealings. 7. Communication 8. * The use of jargon. Over-complicated, unfamiliar and/or technical terms. * Emotional barriers and taboos. Some people may find it difficult to express their emotions and some topics may be completely 'off-limits' or taboo. * Lack of attention, interest, distractions, or irrelevance to the receiver. (See our page Barriers to Effective Listening for more information). * Differences in perception and viewpoint. * Physical disabilities such as hearing problems or speech difficulties. * Physical barriers to non-verbal communication. Not being able to see the non- verbal cues, gestures, posture and general body language can make communication less effective. * Language differences and the difficulty in understanding unfamiliar accents. * Expectations and prejudices which may lead to false assumptions or stereotyping. People often hear what they expect to hear rather than what is actually said and jump to incorrect conclusions. * Cultural differences. The norms of social interaction vary greatly in different cultures, as do the way in which emotions are expressed. For example, the concept of personal space varies between cultures and between different social settings. 9. * 1) It maintains the standards of basic civility that were all entitled to at work. Like please and thank you, these two little words also go a long way towards improving communication and the overall atmosphere. * 2) Good morning humanizes our co-workers. Were real people, not just cogs in a pointlessly spinning wheel. Show some humanity. * 3) Provides for a more democratic environment, where everyone from the CEO to the mail clerk get to share in a friendly two-second exchange. * 4) Its quick (and relatively painless). If it is painful, you should probably be looking for a new job or scheduling time for some serious self- reflection. * 5) Its free. * 6) Acknowledging the mere presence of someone is interpersonal communications 101. Dont YOU want to be noticed? You might tell yourself otherwise, but at the end of the day, we all want to be recognized. * 7) Saying good morning makes things less awkward when you inevitably have to address your co-worker later in the day. Start the day off on the right foot and avoid potential stressors later in the day. 10. A person responsible for controlling or administering all or part of a company or similar organization. 11. The focal person who leads or commands a group, organization, or country. 12. Manager Leader administers innovates. is a copy is an original. maintains develops. focuses on systems and structure focuses on people. relies on control inspires trust. has a short-range view has a long-range perspective. asks how and when asks what and why. has his or her eye always on the bottom line eye is on the horizon. imitates originates. accepts the status quo challenges it. is the classic good soldier is his or her own person. does things right does the right thing. 13. *http://youtu.be/bBUpfmAwOAQ 14. What are the issues?