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Apps, APIs & bots: Extending Voice With Slack
Luis Borges Quina
CEO, Apidaze/Ottspott @QuinaLuis
PHILIPPE SULTAN CTO
A little about usLaunched in 2013 as a Cloud Communications API-WebRTC SDK
Nov. 2015: Beta launch of Ottspott – Lightweight business phone
system for Slack teams
October 2016 – End of public beta for Ottspott
What is Slack ? « S(earchable) L(og) of A(ll) C(onversations) and K(nowledge) »
Slack is successful
Blue, Green or Orange World ?
Source: PWC
Future of Work3 worlds
Blue, Green or Orange World ?
Slack users
Slack is Useful
Source: https://slack.com/survey-results
Slack is free
Slack only bills active users
Slack Directory: 700+ apps
SlackTeamCalls(sinceMar.2016)
Voice calls (free)
Video calls (paid plan)
Some communication add-ons
Alternatives: Cisco
Alternatives: FB
Alternatives: MS Teams
Why did we build Ottspott?
No Slack/Slack app or integration handled external phone calls
For internal usage for support
Initial idea: handle external voice calls inside a Slack channel
Great exposure – 9,000 beta users after 6 months
What is Ottspott now ?
Offers cloud numbers in 40 countries
Slack authentication & user directory
Integrates data from business apps (Intercom, Pipedrive, Zendesk)
Bot & Slack buttons for more productivity
100% inside Slack .. or not
Slack (mobile, desktop, web)
Ottspott Chrome web app
Ottspott Chrome App
SaaS busines Model
Average team size: 15 Slack team members
« By 2020, 75 percent of application purchases supporting digital business will be "build," not "buy". »
«"build"isnotout-of-the-boxsoluBons,butacombinaBonofapplicaBoncomponentsthataredifferenBated»
Build or Buy
Business Opportunities
White labelling
SIP Trunking
IT Services (API)
Ottspott Demo
What’s Next ?
Extension to other platforms than Slack
Additional Business Apps integrations
More bot features
