Oracle HCM Cloud: Customer Success Stories

Oracle HCM Cloud

Customer Success Stories August 2014

Modern HR in the Cloud


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This reference booklet contains a sample of stories about customers, from around the world, in a variety of industries, who have recognized the need to use HR as a strategic advantage for their companies. They place value on their most valued asset – their people – and are moving to modern techniques and practices, with the help of technology, to address their business challenges.

To support their efforts, these companies have made the decision to implement Oracle HCM Cloud. These customer stories represent the broad use and continued growth of Oracle HCM Cloud to help customers achieve real business results.

By reading about organizations who have implemented Oracle HCM Cloud applications and who are now able to innovate, streamline and transform their business to a more modern HR in the Cloud experience, you will better understand how this technology will increase employee productivity while learning new strategies to better attract, develop and retain talent. We hope you find this representative sample of customer success stories a valuable resource. We will be updating this book on a regular basis so stay tuned.

Sincerely,

Chris Leone Senior Vice President, Oracle HCM Cloud

Table of Contents

Page Customer Name Country Industry

Oracle

Global HR

Cloud

Oracle Talent

Management

Cloud

Oracle

Workforce

Rewards Cloud

8 Alcoa United States Natural Resources x x

10 American Career College, Inc. and

West Coast University, Inc.

United States Education and Researchx x x

12Beijing CAJ Senior Care Services

Company

China Healthcarex x

14 Bombardier United States Aerospace and Defense x

16Brocade Communications

Systems, Inc.

United States High Technologyx x

18 BT United Kingdom Telecom x x x

19 Carlson Wagonlit Travel (CWT) United States Travel and Transportation x x x

21 City of Chicago United States Public Sector x

23 City of Rotterdam Netherlands Public Sector x

25 Colorado Springs Utilities United States Public Sector x

28 CSS International, Inc. United States Professional Services x x x

31 CSX Corporation United States Travel and Transportation x

33 Dell Inc. United States High Technology x

35 Drivestream, Inc. United States Professional Services x x x

38 dunnhumby Ltd. United Kingdom Professional Services x x x

40 Elizabeth Arden, Inc. United States Consumer Goods x x x

42 Everge Group United States Professional Services x x x

43 Garmin International United States High Technology x

45 Hitachi Consulting United States High Technology x

47 Intuit Inc. United States High Technology x

49 Jackson Hewitt Tax Service Inc. United States Professional Services x

52 Jazz Aviation LP United States Travel and Transportation x

54 JSR Micro, Inc. United States Industrial Manufacturing x

56 Kalpataru Ltd. India Engineering and

Constructionx x x

61 Kamal Osman Jamjoom Group LLC United Arab

Emirates

Retailx

64 MarketSphere Consulting, LLC United States Professional Services x x x

66 McGraw Hill Financial United States Media and Entertainment x

67 MiPro Enterprises United States Professional Services x x x

69 Monsanto Company United States Natural Resources x

Table of Contents

Page Customer Name Country Industry

Oracle

Global HR

Cloud

Oracle Talent

Management

Cloud

Oracle

Workforce

Rewards Cloud

72 Nationwide Building Society United Kingdom Financial Services x

74 National Instruments United States High Technology x x x

76 National Marrow Donor Program United States Professional Services x

79 Profource Netherlands High Technology x

81 Siemens Corporation United States High Technology x

83 Skanska AB Sweden Engineering and

Constructionx

85 Standard Life Group United Kingdom Financial Services x x x

89 The Principal Financial Group United States Financial Services x x

91 Tilly’s United States Retail x

93 Toshiba Medical Systems Netherlands Healthcare x

94 UBS United Kingdom Financial Services x x x

95 Vegas PBS United States Media and Entertainment x

97 Zions Bancorporation United States Financial Services x

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Alcoa to Power Global Operations with OracleOracle Customer:

Alcoa

United States

Industry: Natural Resources

Oracle Products & Services:

• Oracle Exadata Database Machine

• Oracle HCM Cloud

• Oracle E-Business Suite R12.1

• Alcoa has been at the leading edge of technology and innovation since inventing the modern-day aluminum industry more than 120 years ago

• Employing a coexistence strategy, Alcoa will introduce new functionality through Oracle Fusion HCM to support continued growth of its 59,000-employee workforce, while maintaining its current Oracle E-Business Suite HCM environment

• By deploying Oracle Fusion HCM, including Oracle Fusion Compensation, Oracle Fusion Performance Management and Oracle Fusion Talent Review, Alcoa will grow their talent, foster collaboration and gain deeper insight into its global human resources

• As part of the upgrade, Alcoa will consolidate four HCM instances down to a single global instance helping to standardize processes, better respond to employee and staffing needs, and reduce system maintenance costs

• Alcoa will replace servers powering current OLTP databases with four half-rack Oracle Exadata Database Machine X2-2 systems and two Oracle Exadata Database Machine X2-8 systems, respectively

• Alcoa licensed Oracle Exadata and Oracle Fusion HCM in June 2011

• To support its growth and continued innovation, Alcoa (NYSE: AA), the world’s leading producer of primary aluminum and fabricated aluminum, has selected Oracle® Exadata Database Machine and Oracle Fusion Human Capital Management (HCM)

• Alcoa will deploy Oracle Fusion HCM alongside existing Oracle E-Business Suite applications. As part of its enterprise application roadmap, Alcoa is also upgrading to the Oracle E-Business Suite 12.1

• Both Oracle Exadata Database Machine X2-2 and X2-8 systems will be implemented to improve OLTP performance, scalability and reliability across the global organization

News Facts

Technology Transformation to Support Continued Global Growth and Innovation

Leading Manufacturer Turns to Oracle Fusion Applications and Oracle Exadata for Technology Transformation

Alcoa is the world’s leading producer of primary and fabricated aluminum, as well as the world’s largest miner of bauxite and refiner of alumina. In addition to inventing the modern-day aluminum industry, Alcoa innovation has been behind major milestones in the aerospace, automotive, packaging, building and construction, commercial transportation, consumer electronics and industrial markets over the past 120 years. Among the solutions Alcoa markets are flat-rolled products, hard alloy extrusions, and forgings, as well as Alcoa® wheels, fastening systems, precision and investment castings, and building systems in addition to its expertise in other light metals such as titanium and nickel-based super alloys. Sustainability is an integral part of Alcoa’s operating practices and the product design and engineering it provides to customers. Alcoa has been a member of the Dow Jones Sustainability Index for 10 consecutive years and approximately 75 percent of all of the aluminum ever produced since 1888 is still in active use today. Alcoa employs approximately 59,000 people in 31 countries across the world. More information can be found at www.alcoa.com.

About Alcoa

ALCOA

9

• Alcoa has engaged Oracle on Demand and Oracle Consulting to assist with the planning and implementation of the Oracle Applications and Oracle Exadata systems

• “Alcoa selected Oracle because the company provides a total solution, from hardware, through software and services,” said Nancy Wolk, Alcoa’s Chief Information Officer. “We believe this ‘single source’ approach best meets our needs. In addition, adding Oracle’s Fusion HCM to the existing Oracle E-Business Suite will provide us with required new functionality while leveraging the systems already in place.”

Supporting Quote

ALCOA

10

American Career College, Inc. and West Coast University, Inc. Uses Human-Resources Process Automation to Focus on Nurturing Faculty

Oracle Customer:

American Career College, Inc. and

West Coast University, Inc.

Irvine, California

www.americancareercollege.edu

www.westcoastuniversity.edu

Industry: Education and Research

Employees: 1,500


• Oracle Fusion Human Capital

Management Base Cloud Service

• Oracle Fusion Benefits Cloud Service

• Oracle Fusion Talent Management

Base Cloud Service

• Oracle Fusion Performance

Management Cloud Service

• Oracle Fusion Goal Management

Cloud Service

“Our top priority is to provide an unparalleled educational service that transforms students’ lives and develops the best healthcare professionals in the marketplace. To do that, we must find and retain top-notch faculty to teach our students. Oracle Global Human Resources Cloud provides us with a scalable, flexible, and affordable technology platform that enables us to reach our goals and much more.” –– Segar Annamalai, CIO, American Career College, Inc. and West Coast University, Inc.

• Automate and streamline core human resources (HR) processes to support expansion of educational institutions that prepare students for careers in the rapidly growing healthcare sector

• Create an integrated next-generation HR system with data integrity across applications—such as payroll and talent management systems—to improve user confidence and save time and money

• Shift HR organization focus from a manual, transaction-based team to one that can focus on talent management—attracting, retaining, and cultivating a faculty that is dedicated to providing an outstanding experience to its students

Challenges

American Career College, Inc. and West Coast University, Inc. (ACC/WCU) are private higher-education institutions that provide comprehensive educational experiences to prepare students for careers in healthcare. With long and rich histories as premier educational institutions offering the full lifecycle of training and education for nurses and other healthcare professionals, ACC/WCU maintain 10 locations across Southern California, Texas, and Florida, with international expansion on the horizon.

• Deployed Oracle Global Human Resources Cloud applications to improve core HR process efficiency and increase capacity, allowing staff to spend more time on strategic initiatives that support the healthcare educational institutions’ continued domestic and international growth

• Deployed the flexible, cloud-based solution in just over four months, accelerating time to value

• Automated and replaced cumbersome, paper-based systems, saving time and money and expanding visibility into candidates and processes––from recruiting, to performance evaluation and goal management—ultimately ensuring ACC/WCU can attract and retain the top healthcare faculty in the market

• Gave managers new levels of visibility into and control over performance and goal-management processes, and introduced a leadership program using the newly acquired analytical capabilities

• Ensured seamless integration with existing systems—such as payroll and data warehouse systems

Solutions

AMERICAN CAREER COLLEGE, INC. AND WEST COAST UNIVERSITY, INC.

11

After evaluating the benefits of several cloud-based human capital management (HCM) solutions—including a solution from Workday—ACC/WCU selected Oracle Global Human Resources Cloud applications, based on Oracle’s vision for the solution and its dedication to investing in research and development.

“Additionally, we selected Oracle because it is an integrated solution that enables us to automate core HR processes, eliminate paper, and better align organizational strategies, all without extensive customization,” said Segar Annamalai, CIO, American Career College, Inc. and West Coast University, Inc.

Why Oracle

• Aligned performance criteria for all employees with ACC/WCU’s competencies to ensure employees understand what is expected of them

• Established a standardized process for setting and measuring employee goals––helping to improve retention and ensuring that goals align with organizational strategy

• Ensured high availability and efficient HR system management with a cloud-based platform, freeing internal staff members to focus on other strategic priorities

• Benefitted from the extreme configurability of the solution, reducing the need for costly customizations

ACC/WCU went live in December 2012 after a short, 17-week deployment initiative that involved just seven team members. As part of the deployment, ACC/WCU integrated five Oracle Global HR modules supporting core HR, talent, benefits, performance management and goal management, for a unified HCM platform. The organizations benefitted from the solution’s flexibility and configurability to reduce the number of time-consuming and costly customizations.

Implementation Process

AMERICAN CAREER COLLEGE, INC. AND WEST COAST UNIVERSITY, INC.

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Talent Insight Boosts Human Resources Operations for Beijing CAJ Senior Care Services Company, Reduces Initial Investment

Oracle Customer:

Beijing CAJ Senior Care Services

Company

Beijing, China

www.rahcb.com

Industry: Professional Services

Employees: 700




• Oracle Taleo Learn Cloud Service

• Oracle Taleo Recruiting Cloud Service

Oracle Partner PwC

www.pwccn.com

“Oracle Human Capital Management Cloud provides a flexible and scalable talent management platform to improve human resources operations efficiency and support our business growth. We also deployed the platform 3x faster than we could with the conventional implementation method and at a significantly lower initial investment cost.” –– Yao Li, Founder, Beijing CAJ Senior Care Services Company

With an aging population projected to reach 250 million by 2020, China is experiencing enormous pressure to expand its geriatric-care services. Founded in 2009, Beijing CAJ Senior Care Services Company (Beijing CAJ Senior Care Services) provides home care services for the elderly, sick, and disabled. The company adopted a social-enterprise operational model to address many issues posed by the shortage and poor quality of available geriatric-care services. Its for-profit, business-enterprise structure has the dual focus of ensuring profitability while delivering outcomes critical to the needs of society. For this reason, Beijing CAJ Senior Care Services receives strong government support and public welfare funding.

To meet increasing demands, Beijing CAJ Senior Care Services needed an enterprise talent management solution to recruit and retain hard-to-find talent and train employees to improve productivity and business performance.

Beijing CAJ Senior Care Services implemented Oracle Human Capital Management Cloud to manage its organizational structure, employees, recruitment, and learning, and positioned the company to keep pace with growing demand in the geriatric-care industry. By adopting a cloud service, it also reduced initial investment costs significantly.

With Oracle Human Capital Management Cloud, Beijing CAJ Senior Care Services gained a scalable talent management platform and provided a multidimensional view for analyzing personnel information, based on changes in organizational structure, business processes, and functions. In addition, it improved human resources (HR) operating efficiency by introducing self-service for employees and managers, and standardizing personnel processes, such as sharing employee information and by establishing an authorization hierarchy that is used throughout the organization.

Beijing CAJ Senior Care Services used Oracle Taleo Recruiting Cloud Service’s automatic resume assessment tool to screen and match internal and external talent and select the best available candidate for hard-to-fill positions. The company also used the solution’s reporting and analytics functionality to provide talent intelligence and improve the recruitment process, such as for identifying top performers and high-potential employees.

Beijing CAJ Senior Care Services can now identify training requirements based on employees’ experience, relevant skills, and competencies and provide relevant online training with Oracle Taleo Learn Cloud Service. This enabled the company to track employees’ learning progress from course registration to completion and ensure they are meeting training requirements. It also used Oracle Taleo Learn Cloud Service’s social networks and collaboration tools for integration with other platforms that enhance the employee experience, such as through smart devices and Twitter, establishing an internal social forum where the staff can interact and assist each other,.

BEIJING CAJ SENIOR CARE SERVICES COMPANY

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After in-depth surveys and evaluation, Beijing CAJ Senior Care Services chose Oracle Human Capital Management Cloud because it offers comprehensive HR support, rapid deployment, high flexibility, and scalability. In addition, Oracle has the most comprehensive and mature cloud product portfolios and advanced talent management practices in the industry.

“We are a growing company, and we adopted an innovative management approach. Oracle’s commitment to continuous innovation and global best practices fits our business requirements. We were very confident an Oracle talent management platform would allow us to achieve our human resources management goal of sharing common values with our team members,” said Yao Li, founder, Beijing CAJ Senior Care Services Company.

Why Oracle

Beijing CAJ Senior Care Services implemented an enterprise talent management platform based on Oracle Human Capital Management Cloud. The company worked with Oracle partner PwC in designing and implementing the talent management platform. By using Oracle Cloud Service’s rapid-start-up pack, which includes best-practice setup and implementation templates, Beijing CAJ Senior Care Services went live in two months instead of the standard minimum six months for a conventional service deployment, and it avoided the high initial investment cost.


With Oracle Human Capital Management Cloud, Beijing CAJ Senior Care Services provided a comprehensive, talent-management working environment to develop employee skills and engagement, provide better customer service, and improve business performance.

PwC provided consulting services, system design, testing, user training, and ongoing support for Beijing CAJ Senior Care Services’ enterprise talent management platform.

“PwC’s expertise in Oracle Human Resource Management system and experience in advanced management concepts enabled us to deliver the Oracle Cloud Service rapidly and manage our human resources management functions more effectively,” Li said.

Partner

BEIJING CAJ SENIOR CARE SERVICES COMPANY

14

Bombardier Speeds Global Talent Acquisition with Oracle Talent Management Cloud

Oracle Customer:

Bombardier

United States

Industry: Aerospace and Defense



• To enable a more strategic approach to talent acquisition across its global organization, Bombardier has upgraded to the latest version of Oracle Talent Management Cloud, a component of Oracle HCM Cloud, to propel its recruiting capabilities.

• With large, time-sensitive orders for its transportation solutions, fast talent acquisition is critical to the company’s success, particularly for in-demand positions like engineers and project managers.

• Facing competition across key geographies, Bombardier needed a more efficient way to source, assess, and acquire internal and external talent across its two divisions, Bombardier Transport and Bombardier Aerospace.

• By combining its two applicant tracking systems into a single instance of Oracle Talent Management Cloud for recruiting, complete with advanced reporting and analytics, Bombardier increased the efficiency and effectiveness of its recruiting processes. This has enabled Bombardier to achieve:

• Faster Time to Hire – By automating its recruiting processes with Oracle, Bombardier accelerated the hiring lifecycle for technical and skilled positions, which comprise a majority of its needs.

• Increased Candidate Volume – The new Oracle ATS allows Bombardier to handle twice as much traffic from online applicants without an increase in dedicated IT staff.

• Greater Talent Diversity – With an integrated, global ATS, Bombardier now receives résumés that are more diversified by skill set and geography, enabling the company to scale its operations worldwide and create and staff centers of excellence with top talent.

• Reduced Training Time – By hiring more highly skilled candidates, Bombardier has reduced the amount of training it needs to provide both full-time employees and contractors.

• Consistent Innovation – By adopting the upgrades and enhancements Oracle delivers every six months, Bombardier is always at the cutting edge of recruiting technology, optimizing the experience for its recruiters and candidates.

News Facts

Transportation Manufacturer Streamlines Recruitment across Multiple Divisions and Geographies

Bombardier, the world’s only manufacturer of both planes and trains with more than 71,700 employees around the world, is always searching for the best talent to engineer, design, manufacture, and market its innovative aerospace and rail solutions. To help align talent with demand, Bombardier is leveraging Oracle Talent Management Cloud, part of Oracle HCM Cloud, to provide a single, global applicant tracking system (ATS). Since upgrading to the latest version of Oracle Talent Management Cloud for recruiting, Bombardier has reduced recruiting time for technical and highly skilled positions, while increasing the quality and diversity of applicants.

News Summary

BOMBARDIER

15

• Bombardier is using the recruiting capabilities of Oracle Talent Management Cloud, an integrated, end-to-end talent management solution that enables organizations to recruit, nurture, and retain top talent. It is designed to help modern HR leaders source and acquire talent, develop talent for critical roles, and promote a high-performance culture and collaborative learning environment.

• “In an industry where technology, customer and consumer needs are always changing, Bombardier strives to employ the smartest and most focused talent to design and manufacture its high performance mobility solutions,” said Jean-Francois Deschenes, chief web officer and HRIS director, Bombardier, Inc. “We’ve gained a competitive edge in the global market with Oracle as our recruiting technology partner. The integrated, intuitive Oracle Talent Management Cloud recruiting system has enabled us to quickly and efficiently expand globally, hiring the most skilled people possible for the job at hand.”

Supporting Quote

BOMBARDIER

16

Brocade Communications Systems, Inc. Supports Tripling of Workforce, Enhances Talent Management with Cloud-Based Human Resources

Oracle Customer:

Brocade Communications Systems,

Inc.

San Jose, California

www.brocade.com

Industry: High Technology

Annual Revenue: $1 to $5 Billion

Employees: 4,300


• Oracle Fusion Workforce

Compensation Cloud Service

• Oracle Fusion Talent Review and

Succession Management Cloud

Service


Cloud Service



“Oracle Fusion Human Capital Management Cloud Service applications helped us create a centralized and highly efficient environment to manage and develop our employees, while improving our competencies and competitive advantage. It is also attributing to cost savings.” –– Lakshman Manoharan, Director of IT, Brocade Communications Systems, Inc.

• Automate and streamline goal and performance management as well as workforce compensation processes to support expansion of communications software company that nearly tripled its employee headcount through major acquisitions

• Deploy a software-as-a-service human resources solution to eliminate the need for heavy customizations

Challenges

Brocade Communications Systems, Inc. provides comprehensive network solutions that help the world’s leading organizations transition smoothly to a virtualized world where applications and information reside anywhere. As a result, Brocade facilitates strategic business objectives, such as consolidation, network convergence, virtualization, and cloud computing. Today, more than 90% of Global 1,000 data centers, as well as enterprise local area networks and the largest service provider networks, use Brocade solutions.

• Deployed a cloud-based scalable and consistent multicountry human capital management (HCM) solution, giving managers new levels of visibility into and control over performance and goal-management processes to ensure smooth delivery of its network solutions and to support the communications software company’s recent headcount expansion


• Ensured high availability and efficient human resources (HR) system management with a cloud-based platform, freeing internal staff members to focus on other strategic priorities

• Ensured seamless integration with existing systems—such as enterprise resource planning

• Used Oracle Fusion Workforce Compensation Cloud Service to attract, motivate, and retain talent by strategically planning, allocating, and communicating compensation—eliminating a cumbersome process handled by a homegrown application

• Laid foundation to enable 4,300 employees to enhance their productivity by actively collaborating on goals through the integration of Oracle Fusion Goal Management Cloud Service and Oracle Social Network Cloud Service

Solutions

BROCADE COMMUNICATIONS SYSTEMS, INC.

17

After evaluating the benefits of multiple cloud-based HCM solutions—including a solution from Workday—Brocade selected the Oracle cloud-based applications because they enabled the company to get up and running quickly using minimal internal resources, and because they seamlessly integrated with the company’s existing Oracle E-Business Suite deployment.

Why Oracle

Brocade used a small internal team to implement Oracle Fusion Human Capital Management Cloud Service applications in approximately seven months. The company spent much of that time performing data migration testing from the entire hardware instance into the new production instance.

“Oracle provided us with fantastic support throughout our internal implementation process. We had easy access to top management, and everyone worked toward ensuring a successful implementation,” said Lakshman Manoharan, director of IT, Brocade Communications Systems, Inc.


BROCADE COMMUNICATIONS SYSTEMS, INC.

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BT Invests in Oracle HCM Cloud to transform HR systems

Oracle Customer:

BT

United Kingdom

Industry: Telecommunications



BT today awarded a multi-million pound contract to business technology leader Oracle to help transform HR and people management systems across the business.

Oracle will deliver a suite of Human Capital Management (HCM) software providing BT with the technical bedrock needed to support the company’s growth agenda and help deliver its business strategy. BT will adopt.

Oracle Human Capital Management Cloud on a global scale, benefitting over 87,900 employees across the globe.

The software will be deployed across BT’s end-to-end people management process, from recruiting and managing talent, to accurately forecasting future workforce needs using advanced analytical capabilities. Oracle HCM Cloud will replace BT’s existing people systems to help enhance service delivery and will give employees HR capabilities that are easier to use.

Available via the Oracle Cloud, Oracle HCM Cloud is globally accessible and all users have access to the same user interface, increasing compatibility and easing HR administration. Using a cloud solution means BT can also benefit from automatic updates, helping ensure it is never behind with functions and features required by the business.

Clare Chapman, BT Group People Director said: “These are exciting times for BT as we invest in our future with initiatives such as the push for UK fibre roll-out, the launch of BT Sport and our 4G license acquisition. To underpin our growth agenda and support delivery of our business strategy we are looking closely at all aspects of how we manage our organisation. Transforming the role of HR in the business and the way in which we manage our people is key to this success. We are excited to work with Oracle as the software product suite provides us with the breadth, depth and quality our ambitions require.”

Oracle President Mark Hurd said: “People are at the centre of every successful organisation. BT is transforming the way it manages its workforce to help drive growth. We are delighted that BT has chosen Oracle HCM Cloud, with our strong cloud capabilities, to support their HR transformation. Oracle’s comprehensive HCM portfolio will help enable BT to increase productivity, accelerate business performance, and empower its people.”

BT’s commitment to HR modernisation underpins growth agenda

BT

19

Carlson Wagonlit Travel (CWT) Deploys Oracle Global HR Cloud and Oracle Talent Management Cloud on a Worldwide Scale

Oracle Customer:

Carlson Wagonlit Travel (CWT)

United States

Industry: Travel and Transportation



• Carlson Wagonlit Travel (CWT), a global leader in managing business travel and meetings and events, has selected Oracle Human Capital Management (HCM) Cloud, including Oracle Global Human Resources (HR) Cloud and Oracle Talent Management Cloud, as is its new global HR platform. These Oracle cloud applications will support CWT in its efforts to transform its global HR processes

• The Oracle cloud solutions play a pivotal role in CWT’s global HR Transformation journey, called “HR Moving Forward” (HRMF). This program is aimed at building a more contemporary HR service delivery model which includes modern technology and tools, making CWT a more appealing employer. In addition, CWT wants to make critical information available anytime, anywhere for managers and employees

• The company aims to offer a one-stop shop to empower employees’ access and transact various HR transactions and enable managers to better manage people. The program is designed to enable HR business partners to have a more strategic impact on business results. This means automating and shifting tactical and transactional work wherever possible

• Finally, CWT aspires to increase HR’s agility to meet evolving needs of the company and deliver consistent HR services more effectively globally, while continuing to meet business needs at regional and local levels

• Deployment of Oracle Global HR Cloud and Oracle Talent Management Cloud will help CWT transform the delivery of HR services to employees to better manage costs and improve quality and efficiency of processes

• In addition, the applications will enable for greater centralization and standardization of processes within the HR shared services operating model. CWT can implement HR shared services centers to support the HRMF vision and deliver employee and manager self service capabilities that are accessible virtually anywhere, at any time and from any device. Also, the company will offer a consistent employee and management experience that is simple, agile, efficient, easy, intuitive, integrated, fashionable, and innovative and be able to reduce and simplify the myriad systems and manual processes that currently comprise the HR delivery model

• Oracle HCM Cloud is designed to integrate easily within the overall technology framework at CWT

News Facts

In order to support a global HR transformation journey, called “HR Moving Forward,” Carlson Wagonlit Travel (CWT) has selected Oracle HCM Cloud, including Oracle Global Human Resources (HR) Cloud and Oracle Talent Management Cloud, as its new global HR platform. The cloud solutions will enable CWT to transform its HR practice by enabling greater standardization of processes. The solutions will also support implementing HR shared services and enable consistent employee and management experience. The company will be able to reduce and simplify current systems and manual processes. By doing so, the company expects to boost its HR efficiency.

News Summary

CARLSON WAGONLIT TRAVEL (CWT)

20

• “After carefully evaluation the various HR solutions currently available, it was in the end a clear decision for us to choose Oracle HCM Cloud. With Oracle HCM Cloud, CWT will have one single source of truth for employee data which will simplify our global HCM processes significantly,” said Jean Luc Duchemin, executive vice president, Global HR, at CWT. “This will increase our HR agility and enable HR to have a more strategic impact on our business. The user experience within Oracle HCM Cloud is of the highest standard and it will help simplify the usage of the HR solutions for our employees and managers, therefore enabling a high usage of the solutions, which is a critical part of our HR transformation.”

• “We are very happy to welcome CWT as a new HCM Cloud customer,” said Daniel Van den Broeck, vice president HCM & HCM Cloud Solutions, Oracle Western Europe. “Our HCM cloud platform is the most comprehensive in the world. We look forward to helping CWT transform its HR processes and address the needs of the business on all levels. Adding CWT to the continuous growing list of our HCM Cloud customers is of strategic importance to Oracle.”

Supporting Quotes

CARLSON WAGONLIT TRAVEL (CWT)

21

City of Chicago Automates Recruitment, Rapidly Identifies and Hires Top Candidates 75% More Quickly

Oracle Customer:

City of Chicago

Chicago, Illinois

www.cityofchicago.org

Industry: Public Sector

Employees: 38,000



“With Oracle HCM Cloud, we have created an automated, transparent recruiting process that enables us to better screen our applicants and fill positions more quickly.” –– Christina Batorski, Deputy Commissioner, Department of Human Resources, City of Chicago

• Review more than 200,000 annual applications for open, city-government positions while adhering to strict hiring regulations and union protocols

• Automate the two-step, manual application screening process, which can take months, to ensure the city selects the best-qualified candidates and moves them through the interview process quickly

• Expand the talent pool beyond the city limits while ensuring the city recruits for municipal positions in a fair and objective manner

Challenges

With nearly three million people, the city of Chicago is the third most populous city in the United States. It is a center of finance, industry, and culture in the Midwest region with multiple sports teams, the Chicago Mercantile Exchange, and a blossoming theater district, among other businesses. The City of Chicago is one of the largest employers in the metropolitan area. With more than 38,000 employees, including 20,000 police and fire employees, its mission is to facilitate effective city service delivery by hiring the best possible candidates and maintaining professional human resources practices and programs.

• Implemented Oracle Taleo Enterprise Cloud Service to better manage the massive volume of resume submissions—more than 200,000 per year and as many as 30,000 for a single position—and ensure that the city considers the best qualified candidates for open municipal positions

• Created an objective, auditable process around the development of referral lists and bid referral lists using the Oracle Taleo software and configuration process

• Put restrictions around who has the ability to view and modify candidate data and captured all changes in the tracking history for each record

• Conducted business in compliance with laws and regulations regarding the security of personal information

• Automated workflows for standard hiring processes, including a highly detailed, two-round screening procedure to meet the very strict city-government compliance requirements in place to limit process variance and minimize recruiter discretion

• Reduced average time to fill a position from one year to approximately 90 days and created a cost savings of several million dollars annually, thanks to Oracle Taleo Recruiting Cloud Service

Solutions

CITY OF CHICAGO

22

“The City of Chicago has a very rigid hiring process. Oracle Taleo Recruiting Cloud Service is a flexible solution that we can easily configure to address our specific processes. We also needed complete transparency to ensure that the city meets municipal and union regulations, and the Oracle solution meets that need,” said Chris Owen, first deputy commissioner, Department of Human Resources, City of Chicago.

Why Oracle

The original Oracle Taleo Enterprise Edition implementation went live in 2007 with the candidate-experience career site then in 2008 with candidate management and workflow deploying Taleo Staffing WebTop functionality. The city completed the migration to Release 13 during the summer of 2013 in 90 days, on time and under budget.


• Ranked top-tier candidates automatically, based on self-reported qualifications, reducing the number of candidates recruiters must manually screen by an average of 90%

• Increased recruitment and hiring transparency and flexibility required by the city, simplifying the audit process and making it easier to address union grievances

• Upgraded to Oracle Taleo Enterprise Cloud Service Release 13 to help increase efficiencies when moving candidates through the process, such as changing candidate status in batches of 1,000 instead of 30, and automating job postings on social media

CITY OF CHICAGO

23

City of Rotterdam Selects Oracle HCM Cloud to Help Reduce Costs, Automate HR Processes and Improve HR Activities

Oracle Customer:

City of Rotterdam

Netherlands

Industry: Public Sector



• Oracle Talent Management Cloud The City of Rotterdam has selected Oracle Global Human Resources (HR) Cloud, part of Oracle Human Capital Management (HCM) Cloud, as a basis for improving its HR processes. The City of Rotterdam previously deployed Oracle Talent Management Cloud to support management development, matching and outplacement processes. Oracle HCM Cloud will play a pivotal role in supporting the city’s goals of automating HR processes to lower cost and boost efficiency, which is necessary due to national policies to broaden the tasks of Dutch municipalities, while tightening the budgets. The new solution will positively impact more than 10,000 employees who will benefit from its various self-service capabilities.

More Than 10,000 Employees to Profit From Self-service Capabilities in Oracle Global HR

• In order to improve HR processes and support a transformation, the City of Rotterdam has selected Oracle Global HR Cloud, part of Oracle HCM Cloud. Oracle Global HR Cloud enables organizations to modernize their HR practice

• Oracle HCM Cloud provides built-in analytics and dashboards to help improve insight and improve productivity

• The City of Rotterdam expects Oracle HCM Cloud will help it reduce costs, which is crucial right now because the national government has tightened budgets for municipalities while requiring them to improve productivity

• The solution offers a complete HCM suite that is designed to help the City of Rotterdam balance efficiency and service in order to meet its business objectives

• Oracle HCM Cloud will enable the City of Rotterdam to introduce more self-service capabilities to its employees and provide more opportunities for its HR staff to work at any time at any location

• A long-standing customer, the City of Rotterdam had already standardized on Oracle business software in 2005. By selecting Oracle HCM Cloud, the City of Rotterdam believes it is protecting its investment in existing software and development

• The City of Rotterdam previously chose Oracle Talent Management Cloud to support management development, and to streamline recruiting and onboarding and outplacement processes

• The City of Rotterdam will start preparations for the roll-out of Oracle HCM Cloud in November 2013 with two pilot projects. It expects to fully deploy the new solution in April 2014

News Facts

News Summary

CITY OF ROTTERDAM

24

• “Municipalities are increasingly dependent of advanced IT solutions which boost efficiency, reduce costs and improve employee productivity. With Oracle HCM Cloud, we expect to realize these goals, while at the same time leveraging the significant Oracle expertise in our organization,” said Björn van Rosengarten, Manager IT at the City of Rotterdam

• “The City of Rotterdam is a long-time, valued Oracle customer. The City has chosen to expand its HR footprint with Oracle HCM Cloud, the most complete HCM solution available today to help it meet key strategic goals. Oracle HCM Cloud will help propel the City of Rotterdam via built-in intelligence that only Oracle can deliver,” said Oracle President Mark Hurd

Supporting Quotes

CITY OF ROTTERDAM

25

Colorado Springs Utilities Improves Talent Acquisition to Attract 15,000 Candidates in One Year

After the residents of Colorado Springs, Colorado voted to create a four-service, public utility in 1924, Colorado Springs Utilities emerged as one of ten municipal utilities in the country, focusing exclusively on electricity, natural gas, water, and wastewater. This approach enables the utility to focus on providing exceptional customer service while keeping costs low. The community-owned structure enables Colorado Springs Utilities to offer citizens competitive prices, exceptional hometown service, responsible environmental practices, and a voice in how their utility operates.

Colorado Springs Utilities was using a home-grown recruitment tracking system to follow candidates through the talent acquisition process. This system was very manual and required applicants to fill out separate information forms each time they wanted to apply for a position, which led to applicant dissatisfaction and lost candidates. The utility sought to implement a labor-saving, tech savvy solution that would advance the organization and improve processes for hiring managers, the recruiting team, and candidates.

Colorado Springs Utilities selected and easily implemented Oracle TBE Recruiting Manager Cloud Service to streamline the application process and save applicants time while applying for jobs. The new system also provides applicants with automated job updates and real-time information regarding their application status—minimizing application inquiries. With the new solution, Colorado Springs Utilities has reduced the administrative burden on its staff, streamlined the applicant prescreening process, and increased reporting capabilities with the solution’s automated and customizable report-building functionality.

These efficiencies have positioned Colorado Springs Utilities as a green, tech savvy brand, and as a top employer. The solution also enables Colorado Springs Utilities to attract more candidates—increasing the numbers of job applicants from approximately 8,000 in 2007 to approximately 15,000 last year.

“Oracle TBE Recruiting Manager Cloud Service provides a recruiting solution that not only reflects Colorado Springs Utilities’ position as a green, tech savvy organization, but positions us as a top employer. We highly recommend this solution and continue to be impressed with its time-saving, intuitive recruiting tools that support us throughout the entire talent-acquisition process.” –– Renee Adams, Talent Acquisition and Selection Supervisor, Colorado Springs Utilities

• Simplify the job application process to attract more candidates—across information technology, business administration, engineering, facilities, and skilled trade and craft—and encourage candidates to apply to multiple open positions

• Provide utility applicants with access to real-time information and automated updates on their application status

• Increase reporting capabilities to enable the utility’s HR department to make more informed hiring decisions based on timely information

• Improve brand reputation with market-leading technology

Challenges

Oracle Customer:

Colorado Springs Utilities

Colorado Springs, Colorado

www.csu.org

Industry: Utilities

Annual Revenue: US$1 to US$5 Billion

Employees: 1,859


• Oracle TBE Recruiting Manager Cloud

Service

COLORADO SPRINGS UTILITIES

26

• Decrease the time recruiters spend annually on screening applicants

Solutions

• Replaced a legacy, home-grown recruitment tracking solution with Oracle TBE Recruiting Manager Cloud Service to improve the applicant experience and save applicants time when applying for open positions

• Implemented a labor-saving, tech savvy solution that meets the organization’s needs—and satisfies hiring managers, the recruiting team, and candidates—thus reinforcing the Colorado Springs Utilities brand as green and tech savvy utility service and positioning the utility as a choice employer

• Provided applicants with 24/7 access to real-time data about their application status, which reduced the number of inquiries recruiters received regarding job applications

• Stored candidate information in the database enabling applicants to reapply for positions or apply for new positions without having to start from scratch each time

• Pushed knock-out questions that served to prescreen applicants, thus decreasing the time recruiters spend on screening, annually, as well as increasing interview productivity, saving the utility approximately 10 hours per job requisition

• Integrated Oracle TBE Recruiting Manager Cloud Service with the utility’s human resources information system to provide daily updates on all open positions in the organization—from engineering, to information technology, to business administration, to skilled trade and craft—in one hour, compared to the 20 hours per quarter it took with the legacy system

• Replaced the manual reporting process with automated, customizable reporting, enabling staff to build and schedule recurring reports, highlighting open positions, current candidates, and recruitment initiatives

• Automated job-posting status reports, which previously took 30 to 60 minutes per week

• Attracted more candidates with the easy-to-navigate application site—from approximately 8,000 job applicants in 2007 to approximately 15,000 job applicants

• Integrated Colorado Spring Utilities’ branding across the job application site, thanks to Oracle TBE Recruiting Manager Cloud Service’s flexibility—providing a seamless online experience

• Enabled candidates to import information directly from LinkedIn to effortlessly create applicant profiles and apply for jobs

• Used Oracle TBE Recruiting Manager Cloud Service to disseminate job information to partner organizations and job posting sites, enabling the utility to leverage additional recruiting channels

• Enabled hiring managers to approve and offer positions from their mobile devices


27

Why Oracle

Colorado Spring Utilities sent a request for proposals to various vendors and tested the top four solutions. The utility selected Oracle TBE Recruiting Manager Cloud Service over its competitors due to the solution’s competitive price and implementation ease for human resources staff.

“Oracle TBE Recruiting Manager Cloud Service offered top-of-the-line reporting functionality and customization capabilities, all under an easy-to-navigate layout,” said Renee Adams, talent acquisition and selection supervisor, Colorado Springs Utilities.

• Integrated the application site with Outlook mail and calendars, thus saving staff time in communicating back and forth with applicants

• Reduced the administrative burden associated with the new employee on-boarding process, thanks to the solution’s streamlined communication tools, which eliminated HR employees sending acceptance letters through the postal service or meeting with new hires prior to their first day


28

CSS International, Inc. Improves Human- Resource Management Using Cloud-Based System for Performance Reviews and Fostering Professional Growth

CSS International, Inc. is an Oracle partner specializing in systems integration, business-process improvement, IT implementation, and managed services for the Oracle community. CSS holds Oracle specializations in seven areas and is certified in the Oracle Business Accelerator program.

“With Oracle HCM Cloud, we have a first-class human resources system that our staff can access from anywhere in the world, and we can scale as needed. As a result, we can better plan and manage our workforce as we continue to add innovations to our HR system.” –– Kirk King, CEO, CSS International, Inc.

• Deploy a comprehensive, integrated, and cost-effective human capital management (HCM) solution to manage internal processes for hundreds of IT consultants across North America

• Formalize and standardize performance review process and goal setting across the organization, and understand how these areas drive training needs for the firm’s IT consulting professionals

• Increase collaboration across the IT-consulting firm to increase efficiencies and share ideas and best practices

• Gain experience with Oracle Human Capital Management Cloud (Oracle HCM Cloud) applications to benefit the firm’s IT-services clients

Challenges

Oracle Customer:

CSS International, Inc.

Charleston, South Carolina

www.cssus.com


Employees: 250



Cloud Service





Service

• Oracle Advanced Customer Support

Services

• Improved ability to formalize and clearly define human resources (HR) processes to ensure consistency and best practices across the growing IT-consulting firm

• Gained visibility into HR information and trends, automated HR processes, and streamlined reporting compliance with Oracle Global Human Resources Cloud (Oracle HR Cloud)

• Gave CSS the ability to grow to meet the IT consulting firm’s unique HR functional needs while benefitting from a subscription-pricing model, avoiding costly IT customizations, and removing the need for additional hardware investments

• Launched a more structured, dynamic, and relevant performance review process, in which employees are reviewed after IT project completion, to drive meaningful professional development conversations throughout the year

• Gained flexibility to have either the organization’s or project’s manager spearhead the review process for more informed feedback

• Extended visibility into HR data to identify skill-set strengths as well as areas for employee improvement and growth

Solutions

CSS INTERNATIONAL, INC.

29

• Used group-spaces capabilities to improve communication with employees regarding HR-related information, processes, and issues

• Enhanced adoption of social media and increased collaboration between employees—who are often dispersed across customer sites—with Oracle Global HR Cloud

• Automated HR processes, including performance reviews—replacing cumbersome paper-based procedures to improve traceability, efficiency, and visibility

• Enabled the company to effectively link employee goals to company goals—to optimize resource use and employee engagement

• Expanded visibility into professional development trends and requirements, including the ability to assess how groups of employees are progressing

• Expanded visibility into individual and organizationwide skill sets, including Oracle certifications, enabling project managers to optimize the use of resources and better match talent to IT consulting projects

• Gained valuable insight into Oracle HCM Cloud implementations that the company can apply with its IT consulting clients

“As an Oracle partner specializing in Oracle deployments, the choice of Oracle Global HR Cloud applications was an easy decision for us. Oracle delivers a world-class and highly flexible HR system. In addition, our internal implementation has provided valuable experience and insight that we can apply when deploying Oracle HCM Cloud in our clients’ organizations,” said Greg Pressley, professional development manager, CSS International.

Why Oracle

CSS International deployed Oracle Global HR Cloud in approximately three months, and worked with Oracle Advanced Customer Support Services and Oracle Fusion Center of Excellence to accelerate time to value.



30

Customers Continue Rapid Adoption of Oracle Fusion Human Capital Management

Oracle Customer:

CSS International, Inc.

United States




Oracle Continues its Leadership in Next-Generation HCM to Help Power the Business

News Facts

• Customers across the world continue to select and deploy Oracle Fusion Human Capital Management (HCM), contributing to rapid adoption of the solution in the Oracle Cloud

• Prominent companies who have recently chosen Oracle Fusion HCM include Brightcove, Newfield and Travelzoo

• Joining others like Gerson Lehrman Group, notable customers who have recently gone live include CSS International and Drivestream, who are using Oracle HCM Cloud Service

• eVerge Group represents one of many customers using Oracle Fusion Global Payroll and Oracle Fusion Global Payroll Interface to enable compliant payroll around the world, in multiple currencies and languages

• This continued rapid adoption underscores Oracle’s leadership in delivering next generation HCM, including HCM cloud services, to help transform HR into a strategic contributor to the changing business landscape

• A part of the Oracle Cloud, Oracle HCM Cloud Service offers the advantages customers expect from SaaS (software as a service), without the limitations of niche solutions. It delivers the power of Oracle Fusion Applications in a simple subscription pricing model – with no hardware to buy and no software to support

Supporting Quotes

• “We selected and successfully deployed Oracle HCM Cloud Service for global core HR – including Network@Work, talent management, and business intelligence,” said Kirk King, CEO, CSS International. “We believe this is the best solution to help us take our HR operations to the next level, where HR can significantly contribute to our underlying business goals. We’ve also seen cost savings attributed to the SaaS deployment.”

• “As a global professional services company, our people are our product. Our extensive goal setting and review process helps us attract, retain and grow our people. Oracle studied our process and showed us exactly how Oracle Fusion Performance Management could automate our cumbersome paper process,” said Jason Lindenberg, CIO, Drivestream. “Oracle HCM Cloud Service is helping to provide us a single, consistent multi-country HCM solution, and in turn we are using our expertise to help other organizations transform their own operations with Oracle HCM Cloud Service.”

• “With the implementation of Oracle Fusion HCM, eVerge Group has been able to replace three disparate systems and external service providers previously required to support all HR and payroll activities,” said Bob Moser, Senior Director, Fusion HCM Applications practice, eVerge Group. “We now have an enterprise-wide unified system that enables us to manage our HR and payroll processes seamlessly. And since we subscribe to Oracle’s cloud-based offering, they take care of the maintenance and upgrades.”


31

CSX Corporation Fills Open Positions 40% Faster with Better Visibility into Available Talent Pool

CSX, based in Jacksonville, Florida, is a premier transportation company. It provides rail, intermodal, and rail-to-truck transload services and solutions to customers across a broad array of markets, including energy, industrial, construction, agricultural, and consumer products. For more than 185 years, CSX has played a critical role in the nation’s economic expansion and industrial development. Its network connects every major metropolitan area in the eastern United States, where nearly two-thirds of the nation’s population resides. It also links more than 240 short-line railroads and more than 70 ocean, river, and lake ports with major population centers and small farming towns, alike.

“With Oracle Taleo Recruiting Cloud Services, we have visibility into our entire talent pool, allowing us to effectively identify the best candidates and fill positions more quickly. We’ve cut average hiring times from 80 days to 48 days and improved the overall recruiting process for candidates and hiring managers.” –– Jennifer Burnett, Assistant Vice President for Talent Acquisition, CSX Corporation

Oracle Customer:

CSX Corporation

Jacksonville, Florida

www.csx.com


Annual Revenue: Over US$5 Billion

Employees: 32,000



• Oracle Advanced Customer Support

Services

• Oracle Consulting

• Enhance recruitment team productivity and create a more streamlined and efficient process for the large rail transportation company’s job candidates

• Implement a new applicant-tracking system to rapidly ramp up hiring for railroad transportation jobs

• Improve recruitment process management to better identify the most talented and highly-qualified candidates to drive the transportation company forward and enhance the end-to-end recruitment experience for candidates

Challenges

• Increased recruiter productivity and effectiveness to find the best talent for available CSX transportation jobs, by streamlining hiring processes with sophisticated Oracle Taleo solution functionality—including online prescreening forms for candidates and the ability to consolidate candidate profiles

• Enabled interested applicants to create a profile within the talent management system and allowed recruiters to easily search a candidate database for prospective talent, helping to reduce average hiring time from 80 days to 48 days

• Consolidated all candidate information—from qualifications and prescreening assessment scores, to references and other background materials—into one system, for improved visibility into the entire available talent pool

• Deployed advanced prescreening processes to ensure recruiters are spending time with the most qualified candidates and helping to reduce overall cost per hire, while also improving job candidate and hiring manager satisfaction with the recruiting process

• Used the Oracle Taleo onboarding tool to help candidates move through the onboarding process more quickly and provide management visibility into new hire status

Solutions

CSX CORPORATION

32

• Enabled managers to have a more active role in the hiring process by providing them with access to Oracle Taleo’s intuitive interface, increasing visibility into the available talent pool, and enabling human resources to hire high-quality, talented individuals into railroad transportation jobs more quickly

• Gained a more holistic view of available talent by comparing individual skills and competencies to available positions and seeing how employee and candidate skill sets match up for future advancements in the organization, building a stronger talent pipeline for the growing transportation company

• Used support from Oracle Advanced Customer Support Services to quickly and easily troubleshoot any issues with the recruitment tool and enable a smooth transition to the new system

• Implemented plans to upgrade to the latest version of the Oracle Taleo software to continue improving hiring

Why Oracle

CSX selected Oracle Taleo because the sophisticated recruiting functionality offered was the best match for its end-to-end recruiting process, while also providing the most flexibility for growth.

“We chose Oracle Taleo because it is a best-in-class solution, and we knew that it would support our hiring processes and our growth as a recruiting organization well into the future,” said Jennifer Burnett, assistant vice president for talent acquisition, CSX Corporation.


CSX implemented the talent management solution in about six months, with the support of Oracle Consulting, which provided configuration and workflow guidance to ensure that the flexible tool best meets the company’s unique needs.

“Our Oracle Consulting professional was very accessible, and he took the time to get to know our company’s processes and how the application could best support what we were already doing. Overall, it was a very positive experience,” said Melissa Rogers, manager, human resources information systems, CSX Corporation.

CSX CORPORATION

33

Dell Inc. Boosts Human Resources Efficiency by 30%—Easily Brings 20,000 New Hires Onboard Each Year

Dell Inc. is an American, privately owned, multinational, end-to-end technology-solution provider. Dell offers hardware, software, and services to deliver complete enterprise solutions to its customers. Customers trust Dell to deliver technology solutions that help them do and achieve more, whether at home, work, school, or anywhere in the world.

“Oracle Taleo Cloud Service human resources applications give us the power to act when we need to act. The solutions are a gem in our portfolio.” –– Diane Paquet, Director of Human Resources Technology, Dell Inc.

• Create a human capital management platform that enables employees—from 70 countries—to effectively and continuously connect and learn, from their very first day with the global technology company

• Provide all new employees with a consistent, professional, and successful onboarding experience, regardless of location

• Streamline the employee onboarding experience, especially for employees joining the company following an acquisition

• Optimize productivity of limited human resources (HR) staff as the company continues to grow rapidly through organic growth and more than 35 acquisitions since 2006

• Enable more flexibility to support Dell’s evolving business model

• Empower employees to self-manage interactions with HR for greater convenience

Challenges

Oracle Customer:

Dell Inc.

Round Rock, Texas

www.dell.com


Employees: 110,000


• Oracle Taleo Onboarding Cloud

Service


• Oracle Taleo Performance


• PeopleSoft Human Resources

• PeopleSoft HelpDesk

• PeopleSoft Portal

• Oracle Human Resources Analytics

• Selected Oracle Taleo Cloud Service solutions for recruiting, onboarding, and performance management to create a highly flexible environment that Dell can configure rapidly to meet changing business requirements, such as reconfiguring the system to support a streamlined interview process that has two steps instead of three

• Leveraged HR business partners and HR team members more effectively by removing 25% to 30% of their operational and transactional work

• Boosted employee productivity and engagement from day one with Oracle Taleo Cloud Service and Oracle PeopleSoft Human Resources applications

• Automated the onboarding process for all employees, including highly skilled computer engineers, using Oracle RightNow Onboarding Cloud Service, supporting employees in all countries, even those without access to localized Dell HR personnel teams, with a consistent, professional, and streamlined experience

• Gave all employees the tools they need to feel engaged and to be productive from day one—such as access to orientation materials without issues with Dell’s firewall

• Ensured low cost of ownership with the cloud-based solution, which reduces internal IT-management requirements

Solutions

DELL INC.

34

• Gained the ability to electronically capture and manage all documents required for onboarding 20,000 employees annually—including forms and identification documents—accelerating processes and ensuring compliance

• Enabled new employees to complete all onboarding tasks and paperwork online prior to their start dates, increasing convenience and ensuring immediate productivity, which is very important in the fast-paced technology sector

• Launched a highly effective new hire orientation that provides simple, convenient, and thorough online programs in multiple languages—an initiative that consistently receives very positive reviews from employees

• Gained the ability to effectively manage more than 6,000 inquiries per week through PeopleSoft HR platform

• Deployed Oracle Human Resources Analytics to create a robust business intelligence foundation that will drive greater insight and more informed HR decisions

• Standardized goal planning, performance reviews, and development plans using Oracle Taleo Performance Management Cloud Service

• Enabled 110,000 employees to create performance plans in just three weeks, with a 98% success rate

• Improved agility to modify business processes, for example successfully adapting the performance-review process midstream in just two weeks, even after 110,000 review forms had been distributed to employees

• Delivered an easy-to-use, yet very robust HR platform to employees across the globe

Dell selected Oracle Taleo Cloud Service applications, based on their functional fit for the company and its global needs.

“Dell was largely a home-grown application shop, and we had very few products from vendors. Everything was customized for our environment. We knew, however, that we did not have the expertise needed to develop a robust HR solution, given our extremely complex needs—nor would it be the best use of our resources. Oracle Taleo Cloud Service really stood out from other systems in terms of how it could support a global organization. It provides robust and extensive multicurrency and multilanguage capabilities. As important, it could support the unique HR requirements of different countries and regions,” said Diane Paquet, director of human resources technology, Dell.

Why Oracle

DELL INC.

35

Drivestream, Inc. Takes to the Cloud to Maximize Human Capital Performance and Drive Global Expansion

Drivestream Inc. is a leading provider of management and IT consulting services. Founded in 2002, the company provides strategic advice and tactical support for implementing, upgrading, maintaining, and supporting Oracle Cloud applications, as well as Oracle’s PeopleSoft, Oracle Hyperion, and Oracle Business Intelligence solutions. Drivestream incorporates innovative methodologies with proprietary tools and high-performance employees to bring extreme efficiency to solving complex business and technical challenges for large enterprises and midsize companies.

“Drivestream is a professional services firm. Our people are our product. We needed a global HR system to move our Drivestream Career Model away from a paper-based process and provide the best possible career path for our people. With Oracle HCM Cloud performance management, everything is in the cloud. Now our performance management process makes our employees feel more empowered and more in charge of their careers, and it allows the company to continue to attract and retain world-class talent.” –– Jason Lindenberg, CIO, Drivestream, Inc.

• Enable the rapidly growing management-consulting firm to more effectively attract, hire, and retain world-class, highly skilled talent across locations in the United States and India

• Streamline human resources (HR) and performance management to better scale and support the company’s global expansion

• Empower the executive team with global insight and agility to make strategic decisions to support rapid growth

• Automate and improve the Drivestream Career Model (a comprehensive performance management process allowing employees to set goals and track performance against attributes of the next level in their career path) to retain top technical and business-process consulting professionals

• Deploy a globally integrated, highly available, easy-to-deploy HR management platform that can scale quickly to support company growth

• Improve HR data accuracy and team productivity by eliminating the need to enter data into multiple HR systems

Challenges

Oracle Customer:

Drivestream, Inc.

Sterling, Virginia

www.drivestream.com







• PeopleSoft Financials

• Replaced fragmented, paper-based HR processes with fully integrated, enterprise-class Oracle Human Capital Management Cloud Service (Oracle HCM Cloud), gaining a robust view of worldwide resources, while giving individual offices in the United States and India the flexibility to configure systems to individual needs

• Streamlined Drivestream Career Model performance management and improved the abilities to provide employees with prompt achievement recognition and to strengthen retention

Solutions

DRIVESTREAM, INC.

36

• Supported growth and enabled the company to provide more HR functionality and features to employees and executives without increasing HR or IT headcounts

• Configured Oracle HCM Cloud as single source of record for all employees and gained the ability to quickly scale the system to support global growth

• Automated administrative tasks, such as global HR reporting and monitoring the performance management cycle to improve team productivity, extend visibility, and improve control across all global resources

• Increased communication of strategic business initiatives across the organization by aligning the performance management process with the strategic goals of the organization

• Extended executive team insight into performance management metrics with one-click status updates leading to improved, strategic, personnel decision-making

• Attained a consolidated view of the employee base, including highly skilled IT and management consultants, to better understand and anticipate training and hiring needs and ensure that employee skills align with customer requirements

• Increased ability to focus resources on core business rather than on managing and maintaining internal IT systems

• Eliminated the need for additional hardware and systems investments—improving the bottom line, while ensuring scalability, reliability, and rapid time to value with Oracle HCM Cloud

• Integrated Oracle HCM Cloud with PeopleSoft Financials to create a fully integrated HR and financials system to reduce the need for duplicate data entry and improve the consistency and integrity of the data across systems

“We evaluated several HCM and performance management solutions. After evaluating on-premise versus cloud-based applications, we selected Oracle HCM Cloud Service because of Oracle’s vision and commitment to HCM in the cloud, as well as its ability to deliver easy-to-deploy, enterprise-class human capital management on a global scale. It was the clear choice for Drivestream. Our continued growth combined with our ability to provide more functionality and features to our employees and executives without increasing our HR or IT headcount shows that our choice has paid off,” said Jason Lindenberg, CIO, Drivestream, Inc.

Why Oracle

DRIVESTREAM, INC.

37


Oracle Customer:

Drivestream, Inc.

United States





News Facts







Supporting Quotes




DRIVESTREAM, INC.

38

Oracle Helps dunnhumby Ltd. Transform its Global Processes via the Cloud

Oracle Customer:

dunnhumby Ltd.

United Kingdom



• Oracle HCM Clouddunnhumby, the world’s leading customer science company, has broken new ground as one of the first organisations to implement a unique suite of Oracle cloud solutions, including Oracle Sales Cloud, Oracle Marketing Cloud, Oracle ERP Cloud, Oracle HCM Cloud, Oracle Hyperion Managed Cloud Service and Oracle Business Intelligence Applications Managed Cloud Service to help streamline its operations and continue to drive its rapid growth. Working with organisations such as Tesco PLC, The Kroger Co., Macy’s and Coca-Cola, dunnhumby analyses data from more than 400 million customers across the globe for its clients and helps them transform their businesses by putting the people they serve at the heart of their decision-making. By adopting the full stack of Oracle solutions, dunnhumby has enhanced its front and back-office processes with a state-of-the-art applications platform and an integrated enterprise applications suite.

Customer Science Pioneer Chooses Oracle Sales Cloud, Marketing Cloud, HCM Cloud and ERP Cloud to Standardize Global Processes and Help Drive Business Growth

• Following dunnhumby’s rapid growth and accelerating expansion – both organically and via acquisitions – the company wanted to globalize, simplify, and better-integrate its business processes. The world’s leading customer science company also sought to develop more agile, flexible and scalable back-office systems to accommodate further expansion and ongoing innovation in its products and services

• As a result, dunnhumby worked with KPMG Management Consulting to design a programme to select a fully integrated software solution in line with its ambitious growth plans

• To develop the capabilities required to sustain its rapid growth and commitment to innovation, dunnhumby selected a full range of Oracle Cloud solutions, including Oracle Sales Cloud, Oracle Marketing Cloud, Oracle ERP Cloud, and Oracle HCM Cloud, along with Oracle Hyperion Managed Cloud Service and Oracle Business Intelligence Managed Cloud Service

• The applications will be delivered as a unified solution, and will provide dunnhumby with insight across its entire operation more quickly and accurately while strengthening the management of its end-to-end processes using a single unified platform

• dunnhumby will also benefit from the cost savings offered by an integrated solution that offers the flexibility of both public and private clouds

• With Oracle Cloud Applications, dunnhumby will be able to innovate faster with less risk, accelerate the conversion of new services into value, and respond to shifting market conditions with greater flexibility

• dunnhumby, with support from KPMG, explored solutions from multiple vendors, ultimately choosing the Oracle stack for the superior analytics and low total cost of ownership it offered, and because Oracle offered the company a fully integrated suite of software

News Facts

News Summary

DUNNHUMBY LTD.

39

• Andrew Hamilton, Global Head of Strategic Planning at dunnhumby said: “At dunnhumby, we always strive to find new and better ways to innovate and collaborate across markets. Oracle’s suite of Cloud Solutions will enable us to streamline our global processes and deliver new operating models as we continue to grow – helping us go further, faster in our drive to win the loyalty of more than 1bn customers around the world.”

• Mark Newton, Vice President of UK Applications at Oracle, said: “Oracle’s ability to bring CX, HCM and ERP together as a unified cloud applications suite sets it apart from other vendors, and presents an attractive proposition for any modern business. By integrating our combined public cloud solutions with business intelligence applications in the cloud, dunnhumby will be able to modernise its operations, boost efficiency, and increase business agility across all of its global offices.”

Supporting Quotes

• KPMG brought expertise from having worked with multiple software vendors and helped dunnhumby in evaluating a range of systems options before finally selecting the Oracle solutions

DUNNHUMBY LTD.

40

Elizabeth Arden, Inc. Deploys Oracle Fusion HCM in the Oracle Cloud to Help Gain Global HR Visibility and Consolidate and Automate International HR Service Delivery

Oracle Fusion HCM Provides a Truly Global HR System That Can Benefit Large Employee User Base in Corporate and Retail Locations

Oracle Customer:

Elizabeth Arden, Inc.

United Kingdom

Industry: Consumer Goods



News Facts

• Elizabeth Arden, Inc. has deployed Oracle Fusion Human Capital Management (HCM) in the Oracle Cloud to help the company gain global visibility into its international human resources information, centralize that information, automate HR processes and provide international reporting compliance

• Elizabeth Arden is a global beauty products company with a range of prestige fragrance, skincare and cosmetics brands. The company sells fragrance, skin care and color cosmetic products in the United States primarily to department stores and mass retailers, as well as internationally in prestige department stores, perfumeries, boutiques and travel retail locations. Its international headquarters are in Geneva, Switzerland

• Oracle Fusion HCM in the Oracle Cloud will help Elizabeth Arden centralize all historical and actual employee information for international employees, which was previously in disparate HR systems, and ensure that HR processes and records remain consistent

• Elizabeth Arden originally selected Oracle Fusion HCM in the Oracle Cloud after an extensive review process of SaaS-based HCM solutions. Key factors in the decision included Oracle Fusion HCM’s global presence, its ability to grow to fit future HR functional needs at the company, the ease of installation without customization, and Oracle’s reputation as a leader in HCM solutions

• Elizabeth Arden has deployed Oracle Fusion HCM to its HR staff in Switzerland and the United Kingdom (UK), including Global Human Resources, Benefits, Payroll Interface, Workforce Compensation, Performance Management, Goal Management, Talent Review and Oracle Fusion Transactional Business Intelligence. The company intends to bring Oracle Fusion HCM to all employees in the UK and Switzerland, then to continue to roll out the HCM suite to the rest of its international employees over the course of this year

• By deploying Oracle Fusion HCM in the Oracle Cloud, Elizabeth Arden was able to take advantage of the standard setup and configuration, and will benefit from easy self-service, including the ability to order, configure, extend, and monitor its HCM applications

• Deloitte*, a Diamond level member of Oracle PartnerNetwork, managed the deployment of Oracle Fusion HCM for Elizabeth Arden out of its UK office

Supporting Quotes

• “We are very pleased with the functionality of Oracle Fusion HCM for our international human resources needs,” said Lita Cunningham, senior vice president, Global Human Resources, Elizabeth Arden, Inc. “Not only is it a great way of bringing the same HR functions to our entire global employee base, it has a lot of future potential as we work to further streamline processes and innovate our HR activities. We’re really excited about the self-service aspect, and how simple it makes international reporting.”

ELIZABETH ARDEN, INC.

41

• “The benefits of deploying Oracle Fusion HCM in the Oracle Cloud enabled us to install a first-class HR system that can be accessed by our staff from anywhere in the world,” said Hoy Heise, executive vice president and chief information officer, Elizabeth Arden, Inc. “And with regular upgrades we know that we will remain current on our software and continue to benefit the business.”

• “The implementation of Oracle Fusion HCM at Elizabeth Arden was an exciting project for Deloitte,” said Michelle Murphy, partner, Deloitte UK. “We worked with the Elizabeth Arden team to help transform their international HR system so they could more effectively plan and manage their international workforce and simplify their manual HR processes and systems. We look forward to assisting the Elizabeth Arden team as they deploy Oracle Fusion HCM modules across their operating countries.”

ELIZABETH ARDEN, INC.

42


Oracle Customer:

eVerge Group

United States





News Facts







Supporting Quotes




EVERGE GROUP

43

Garmin International Saves US$50,000 with Bet-ter Insight into Recruiting and Identifying World-Class Talent—Boosts Career Path Management

As a leading, worldwide, navigation and global-positioning-system (GPS) technology provider, Garmin International is committed to making superior, user-friendly automotive, aviation, marine, outdoor, and sports products. The company strives to be the global leader in every market it serves by offering products with compelling design, superior quality, and best value. It maintains its high-quality products and service standards by keeping all design, manufacturing, marketing, and warehouse processes in-house.

“With cloud-based Oracle Taleo applications, we are elevating our HCM capabilities to a new level—from recruitment through career path planning. The solutions deliver powerful analytics capabilities that allow us to more effectively target our recruiting strategies and associated costs, efficiently prepare compliance-related reports, and continually move our HCM program forward.” –– Jennifer Mehnert, Human Resources Manager, Projects and Subsidiaries, Garmin International

• Improve ability to effectively identify and recruit quality candidates for the hundreds of job openings that the GPS technology leader posts annually

• Enable the company’s recruiters to efficiently review and manage content from more than 70,000 candidates annually to accelerate the interview process

• Expedite the hiring and employee onboarding process, while optimizing use of recruiting resources and budgets

• Maximize career development and opportunities, which is especially important in the high-technology sector where employee demand often exceeds available talent

• Ensure a robust, yet easy-to-use and maintain human capital management (HCM) solution

Challenges

Oracle Customer:

Garmin International

Olathe, Kansas

www.garmin.com



Employees: 10,000




Service




• Selected Oracle Taleo cloud-based solutions for recruiting, onboarding, performance management, and learning management to help the GPS-technology company effectively identify and hire highly qualified employees and ensure their continued development

• Gained a system that is easy for users to navigate while providing robust functionality and ensured high availability and scalability as well as predictable IT management costs with cloud-based solution

• Gained greater insight into the most productive sources for candidates, such as specific job postings and social media sites, enabling the company to more effectively recruit quality candidates and save approximately US$50,000 in 2013—redirecting those funds to other initiatives

• Automated the onboarding process, which ensured a standardized workflow, avoided delays, and delivered a better overall experience for managers and new employees

Solutions

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• Created a centralized location for performance reviews, promotion reviews, and career goal information, enabling the technology company to support and improve recruitment from within to promote career development

• Reformatted the performance management application to serve as an electronic tool for review and approval of career path promotions

• Enabled a more dynamic and frequent performance review process, which provides better feedback to employees and boosts engagement and retention of skilled technology professionals

• Created a centralized learning environment that enables Garmin, which is certified by the International Organization for Standardization, to effectively manage training content and automatically track and efficiently report on training program participation

• Tripled the number of employees participating in training courses in the last year and expanded curriculum

“When selecting a cloud-based HCM solution, we conducted a thorough evaluation of various solutions,” said Jennifer Mehnert, human resources manager, projects and subsidiaries, Garmin International. “Oracle Taleo solutions delivered a clear advantage when it came to out-of-the-box integration and ease of use. Taleo also has a solid reputation for delivering world-class functionality.”

Why Oracle

GARMIN INTERNATIONAL

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Hitachi Consulting Improves Recruiting Through Social Sourcing, Saves US$1 Million in Referral Costs in First Year with a Cloud-Based Solution

Hitachi Consulting is the strategic business consulting division of Hitachi, Ltd. As an Oracle PartnerNetwork, Oracle Diamond Partner, Hitachi Consulting provides IT consulting, management consulting, and managed services to clients worldwide. The firm has offices in North America, Europe, the Middle East, and Asia—with global delivery centers in India and China. It also operates a big-data research laboratory in close collaboration with Hitachi, Ltd.

Hitachi Consulting’s client base spans a wide range of industries, including aerospace and defense, chemicals, communication, consumer goods, retail, energy and utilities, financial services, government and security, healthcare, industrials, life sciences, metals and mining, and transportation. It serves 130 of the Fortune 500 companies and 25 of the Global 100 companies, as well as more than 500 midmarket leaders.

“Being able to understand talent and talent movement across the organization and improve mobility is central to our mission to deliver innovation. An integrated, cloud-based, talent-management solution, such as Oracle Taleo, allows us to develop critical talent pools and assess, select, hire, and onboard that talent more effectively.” –– Sona Manzo, Vice President of Oracle Solutions – Human Capital Management Cloud, Hitachi Consulting

• Improve employee recruitment and human capital management(HCM) by better understanding talent and employee movement across the organization

• Use social media to more effectively recruit highly skilled IT and business consulting professionals

• Develop critical talent pools and assess, select, hire, and onboard talent more effectively and efficiently

• Eliminate manual, paper-based processes, such as employee referral forms, to accelerate processes and improve ability to track and analyze recruiting efforts

Challenges

Oracle Customer:

Hitachi Consulting

Dallas, Texas

www.hitachiconsulting.com


Employees: Over 5,000


• Oracle Taleo Social Sourcing Cloud

Service



Service

• Improved effectiveness of recruitment and HCM initiatives by implementing Oracle Taleo Recruiting Cloud Service and Oracle Taleo Onboarding integrated with Oracle Taleo Social Sourcing Cloud Service

• Saved more than US$1 million in employee referral costs in the first year, thanks to improved ability to track and analyze candidate-lead sources, including social media, job boards, and personal referrals

• Doubled employee referral rate for new candidates in one year—from 17% to 35% of all hires

• Boosted quality of candidate referrals significantly and integrated new employees more rapidly, setting the stage for early engagement and improved employee retention

Solutions

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• Enabled continuous improvement of recruiting and onboarding processes, as well as more effective use of recruiting resources with expanded visibility

• Gained the ability to push information into the marketplace in real time about available jobs—such as for IT professionals and business consultants

• Improved ability to define and implement targeted recruitment marketing campaigns that individual employees can execute using Twitter, LinkedIn, and Facebook

• Empowered individual employees to become involved in recruiting via social media—amplifying the reach and ability to identify potential candidates

• Automated recruiting and onboarding processes, eliminating the need for labor-intensive, paper-based processes, avoiding lost referrals, and improving the ability to analyze recruiting effectiveness

• Boosted quality of hires by expanding employee participation in recruiting processes—as individuals referred by employees have been statistically proven to assimilate more quickly, perform better, and stay longer

• Gained ability to effectively tag and route candidates via Oracle Taleo’s applicant tracking system, which is linked to the broader Taleo talent management platform

• Ensured a highly available, scalable, and cost-effective platform with a cloud-based solution

• Created a single repository of candidate information, which is also used to expedite onboarding—eliminating paperwork and the risk of error

• Improved ability to jumpstart employee emersion in the company’s culture, even prior to the start date

Oracle Taleo Social Sourcing enabled Hitachi Consulting to improve employee recruitment and talent management. “The best hires come from employee referrals because great employees want to work with other great people. And, individuals brought in by employee referrals are more likely to have the same values, fit our culture better, and stay longer,” said Julie Jochems, director of US talent acquisition, Hitachi Consulting. “With Oracle solutions, we were able to maximize our employee referrals with the newly integrated talent-acquisition capabilities.”

Why Oracle

Oracle Taleo Social Sourcing enabled Hitachi Consulting to improve employee recruitment and talent management. “The best hires come from employee referrals because great employees want to work with other great people. And, individuals brought in by employee referrals are more likely to have the same values, fit our culture better, and stay longer,” said Julie Jochems, director of US talent acquisition, Hitachi Consulting. “With Oracle solutions, we were able to maximize our employee referrals with the newly integrated talent-acquisition capabilities.”


HITACHI CONSULTING

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Intuit Inc. Uses Scalable, Cloud-Based Learning Management Platform to Engage Customers and Grow

Intuit started in 1983 with Quicken personal finance software, simplifying a common household dilemma: balancing the family checkbook. Today, Intuit has helped improve the lives of more than 50 million people. Its flagship products and services, including QuickBooks, Quicken, and TurboTax, simplify business management and payroll processing, personal finance, tax preparation and filing. ProSeries and Lacerte are Intuit’s leading tax preparation offerings for professional accountants.

“Oracle Taleo Learn Cloud Service provides us with a comprehensive and scalable learning management platform for our customer training programs. It is a key platform we use for our Intuit Academy and our ProAdvisor Program training offerings, allowing us to deliver 24/7, high-quality training to hundreds of thousands of users, including accounting professionals.” –– Syed Ali, Channels Development Manager, Accountant and Advisor Group, Intuit Inc.

• Deploy a single, comprehensive software-as-a-service learning platform that can support the company’s extensive customer training offerings for accounting professionals

• Centralize training and certification on one system that can be extended across multiple platforms including desktop and mobile environments

• Deploy a scalable solution that can support a global user base

• Ensure that the learning platform can support large numbers of users, provide 24/7 availability, scale cost effectively, and deliver a seamless Intuit brand experience

• Centralize all customer-facing training and certification courses on a single system and gain the flexibility to deliver them seamlessly via any device—PC, laptop, or tablet—for user convenience

Challenges

Oracle Customer:

Intuit Inc.

Mountain View, California

www.intuit.com



Employees: 8,000



• Oracle Identity Management

• Used Oracle Taleo Learn Cloud Service to improve, simplify, and streamline two key global training programs—Intuit Academy and QuickBooks ProAdvisor Program (including six certifications, 10 exams, and 40 courses)—and ensure they are up and running 24/7, year around

• Integrated Oracle Taleo Learn Cloud Service and Oracle Identity Management to ensure single sign-on for the two accountant-training programs, as data increases—such as for registration and certification information

• Trained 132,000 customers and awarded 21,000 certifications in fiscal year 2013 and set even more ambitious goals for the next fiscal year

• Provided QuickBooks ProAdvisor Program users with a single log in via Oracle Taleo Learn Cloud Service, allowing users to quickly see a list of training exams required for various certification levels as well as recommended courses that are helpful in passing the exam, ultimately improving ease-of-use and customer satisfaction

Solutions

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• Achieved a strong Net Promoter Score of 56% for fiscal year 2013’s training experience

• Enabled accountants to update their completed certifications using Oracle Taleo Learn Cloud Service, ultimately making it easier for businesses to find accountants with specific certification levels and increasing new business

• Deployed Oracle’s learning management solution as a single platform to enable Intuit to centralize all customer-facing training and certification courses through any device—whether it is desktop or mobile

• Made it easier for its users to promote certifications via social media, with 65% of individuals sharing their completed status on social channels

• Enabled QuickBooks ProAdvisor Program users to increase their productivity and become more knowledgeable about Intuit’s flagship products, with two-thirds of users indicating that the available materials make them feel more empowered to serve their clients’ needs

• Laid the foundation to explore expanding the LearnCenter globally to Australia, United Kingdom, Singapore, and Canada so that users can access courses in their native languages

“We wanted one platform that was easy to customize and configure. Many of the learning management solutions are built for internal training. Oracle Taleo Learn Cloud Service was the only solution that enabled us to customize and integrate with customer-facing training and build seamless experience for our customers,” said Syed Ali, channels development manager, accountant and advisor group, Intuit Inc.

Why Oracle

INTUIT INC.

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Jackson Hewitt Tax Service Inc. Provides 1 Million Training Courses Annually, Delivers Consistent, Efficient Support with Flexible, Scalable Cloud Solutions

Jackson Hewitt Tax Service Inc. is the second-largest tax preparation service in the United States and is responsible for preparing millions of computerized federal, state, and local, individual income tax returns each year. The company operates more than 6,800 franchised and company-owned locations throughout the United States, including 2,800 locations in Wal-Mart and other retail stores in the United States and Puerto Rico. Jackson Hewitt also offers an online tax preparation product at www.jacksonhewittonline.com.

“Oracle’s software-as-a-service platforms—Oracle RightNow Cloud Service and Oracle Taleo Learn Cloud Service—work very well in our highly seasonal and geographically dispersed business. We’ve gained highly scalable, flexible, robust, and available solutions that we can access with an affordable, pay-as-you-go approach.” –– Tim Bechtold, Vice President of Customer Service, Jackson Hewitt Tax Service Inc.

• Ensure that Jackson Hewitt franchise owners and tax preparers receive thorough and consistent training as well as 24/7 support to deliver high-quality services to clients

• Select a learning management platform and customer relationship management (CRM) system that offers a cost-effective, pay-as-you-go model to support the variable needs of the largely seasonal business

• Deploy a scalable, learning management system that can support thousands of concurrent users, as it gears up to tax season, while allowing preparers to take training at their convenience

• Deliver cost-effective training and support to thousands of geographically dispersed, permanent and seasonal employees, annually

• Enable franchise owners, tax preparers, and consumers to gain accurate, complete, and rapid answers to questions about Jackson Hewitt services, as well as to specific tax provisions

Challenges

Oracle Customer:

Jackson Hewitt Tax Service Inc.

Parsippany, New Jersey

www.jacksonhewitt.com


Employees: 6,000



• Oracle RightNow Web Self Service

Cloud Service

• Oracle RightNow Chat Cloud Service

• Oracle RightNow Dynamic Agent

Desktop Cloud Service

• Oracle RightNow Knowledge

Foundation Cloud Service

• Oracle RightNow Feedback Cloud

Service

• Oracle RightNow Analytics Cloud

Service

• Selected Oracle Taleo Learn Cloud Service and Oracle RightNow Cloud Service solutions—flexible and scalable software-as-a-service (SaaS) offerings—to gain robust and cost-effective pay-as-you-go learning management and CRM capabilities that match the needs of the seasonal tax preparation business

• Ensured a highly scalable learning management platform that supports approximately 1 million course completions annually—including more than 27,000 sessions daily and more than 8,200 users, a catalogue of over 200 courses including video courses, and 50,000 page hits during the peak pretax season period

Solutions

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• Delivered SCORM-compliant (meeting the standard for web-based, e-learning, standard, shareable content) training to tax preparers that can be tracked and used as KPIs for the organization

• Gained the ability to support a blended curriculum—featuring online and classroom training, virtual coaching, as well as game-based learning—for ultimate flexibility

• Deployed Oracle Taleo Learn Cloud Service in just three months and ensured high availability to support 24/7 learning requirements

• Used Oracle RightNow Cloud Service solutions to provide highly responsive and consistent support to franchise owners, tax preparers, as well as customers doing their own taxes online with the company’s software

• Enabled quickly creation of a knowledge base including 1,000 frequently asked questions (FAQs) for franchise owners—including information on bookkeeping, revenue management, marketing, and software—and the ability to rapidly identify and add new questions based on franchisee inquiries

• Ensured that franchise support team members—75% of which are seasonal employees—can get up to speed quickly and deliver thorough and consistent answers to franchise owners’ and tax preparers’ questions

• Realized a 25% decrease in support team calls the first year after deploying Oracle RightNow Cloud Service and another 10% to 15% reduction the following season, thanks to self-service capabilities

• Trained seasonal employees 15% to 20% faster—cutting approximately four to five days from the training curriculum—because the company can effectively deliver content to seasonal workers through the knowledge base and online FAQs

• Eliminated need to hire offshore temporary workers in the company’s Philippines call center, thanks to reduced call volume and directing remaining calls to a US-based facility

• Removed the need for idle resources during the eight-month off-season, with pay-as-you-go SaaS-based learning management and CRM solutions

• Improved the customer experience and increased productivity in franchise and company-owned locations because preparers quickly get answers to questions, resolve issues, and provide a higher-quality tax return

• Leveraged chat capabilities to improve support agent productivity and enable preparers to get immediate answers to questions as they interact with customers

• Used Oracle RightNow Cloud Service to provide cost-effective, rapid, and effective support to consumers using Jackson Hewitt’s online tax preparation tools, as well as to taxpayers who are looking for office locations and documentation requirements


51

Since Jackson Hewitt’s business is so seasonal, the company sought SaaS-based learning management and CRM offerings that would enable it to pay for what it needs, avoiding fixed licensing costs and asset management requirements, regardless of volume. Oracle Taleo Learn Cloud Service and Oracle RightNow Cloud Service solutions are industry-leading offerings that provide high levels of scalability, functionality, and reliability, as well as predictable costs.

“Oracle Taleo Learn Cloud Service is a strong fit for our unique learning environment,” said Barbara Jordan, chief learning officer, Jackson Hewitt Tax Service Inc. “It allows us the flexibility to scale readily when we need to, without the cost of maintaining costly, on-premise deployments. As important, the platform is highly flexible to allow us to deliver training through many different modes.”

“We like that Oracle RightNow is cloud based and always one step ahead in developing new features in the CRM applications that we can leverage to make our customers’ experience better, easier, and seamless. Regardless of whether they prepare their own tax return at jacksonhewittonline.com or choose to work with a professional preparer in one of our stores, customers expect the same high level of service and experience from Jackson Hewitt, and Oracle RightNow continues to help us accomplish that goal,” said Tim Bechtold, vice president of customer service, Jackson Hewitt Tax Service Inc.

Why Oracle

Jackson Hewitt deployed Oracle Taleo Lean Cloud service in just three months and has achieved high performance, with response times ranging from 80 milliseconds to 556 milliseconds. The company also values high availability, especially during peak seasons.

Jackson Hewitt replaced its legacy CRM system with Oracle RightNow Cloud Service. It set up two systems, each with two interfaces. The first system serves the company’s franchise community. Each interface allows users to access a knowledge base. Franchise employees can also use an ask-a-question tab to e-mail Jackson Hewitt, or use the chat tab to start a live session with one of the support agents. A second interface on the business-to-business system is for corporate customer service agents in the Philippines. When a call comes in, an agent creates a case and routes it back to the franchise-care designee for resolution.

Jackson Hewitt deployed a second system for its online customers. Taxpayers can e-mail or chat with a representative, make a call to a live agent, and/or use self-service tools to get their questions answered. This system also has a second interface for jacksonhewitt.com visitors who might be looking for an office location or information on documentation for tax preparation processes.



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Jazz Aviation LP Screens 30,000 Candidates per Year and Improves Employment Equity with Streamlined, Cloud-Based Processes

Jazz Aviation operates more flights and flies to more Canadian destinations than any other carrier. The airline provides passenger service on behalf of Air Canada with approximately 770 weekday departures to 53 destinations in Canada and 18 in the United States under the brand name Air Canada Express. Its fleet consists of 125 Canadian-made Bombardier Dash 8, CRJ, and Q400 NextGen aircraft, which are among the most efficient aircraft flying today.

Jazz offers private charters throughout North America for corporate, government, special-interest groups, and individuals who enjoy travelling on their own schedule. The airline has a highly skilled workforce trained in the operation of one of the world’s largest regional aircraft fleets.

“During our recent national growth, Oracle Taleo Recruiting Cloud Service enabled us to create an automated hiring process to keep up with candidate volumes and ensure employment equity. The new tracking feature also helped us to quickly and easily find candidates best suited for our company.” –– Brenda Rowe, Recruitment Manager, Jazz Aviation LP

• Implement a cloud-based recruiting solution to automate and streamline manual, paper-based processes previously completed via spreadsheets and fax

• Standardize recruitment processes across the organization after merging with five experienced airlines and becoming a national airline

• Automate job-information distribution to candidates—including pilots, flight attendants, and maintenance staff—and easily track hiring process status for a growing volume of applicants

• Maintain compliance with federal regulations and laws, ensuring a fair, equitable process

Challenges

Oracle Customer:

Jazz Aviation LP

Dartmouth, Nova Scotia, Canada

www.flyjazz.ca



Employees: 4,748



• Implemented Oracle Taleo Recruiting Cloud Service to automate previous manual and time-consuming, paper-based processes—enabling recruiters across the country to be more efficient and effective in the hiring process

• Standardized the recruitment process for all five merged airlines within a single system, improving recruiting efficiency and visibility, and enabling the organization to improve recruiter collaboration and distribute workload as needed

• Enabled the organization to move a growing number of candidates—including pilots, flight attendants, customer-service agents, and maintenance staff through the recruitment process—handling an average of 30,000 candidates over 65 bases per year

• Enabled recruiters to track candidate data—such as interview information and pilot-simulation test results—in the centralized system, providing visibility to more easily identify and focus on the best-qualified candidates

Solutions

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• Reduced advertising costs by 50% with the ability to track where candidates find and respond to postings, ensuring that Jazz focuses on the right outlets

• Accelerated job-posting processes by creating job templates within the system and developing standardized screening questions

• Generated customized and scheduled reports to automatically provide hiring managers with candidate status—cutting down on similar inbound inquiries

• Maintained a fair and equitable recruiting process in line with federal regulations and laws

Oracle Taleo Recruiting Cloud Service beat the competition, hands down. The robust system met all our needs and addressed our core services. It also offered enhancements that we can implement as we continue to grow and have new requirements. Our users love the system and its applicant-tracking capabilities,” said Brenda Rowe, recruitment manager, Jazz Aviation.

Why Oracle

JAZZ AVIATION LP

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JSR Micro, Inc. Improves Recruiting and Fills Positions Faster—Uses Cloud to Support Expansion into Life Sciences Sector

JSR Micro, Inc., the United States-based subsidiary of JSR Corporation, supplies high-performance materials to manufacturers, laboratories, and research facilities worldwide. It is known as a leading supplier to the semiconductor and electronics industries, producing advanced lithography materials, thick photo resists for packaging, and interlayer materials. The company has expanded into the life sciences sector with high technology particles and polymer products for in vitro diagnostics and other life-sciences research applications.

“At JSR Micro, recruiting and finding the best candidates is a top priority. Oracle Taleo cloud-based solutions provided us with an excellent, comprehensive solution that improved our recruiting and onboarding processes—benefitting our future employees and current hiring staff.” –– Mary Robles, Senior Recruiter, JSR Micro, Inc.

• Automate paper-based human resources (HR) processes to accelerate recruiting and hiring and streamline reporting, including US Equal Employment Opportunity Commission (EEOC) annual reports

• Improve ability to effectively and efficiently identify candidates for new positions, including highly skilled engineers, especially as the company expands development of high technology polymer and particle products for the life sciences sector

• Provide HR and hiring managers with instant visibility into recruiting processes and recruitment status

• Deploy a cloud-based solution to ensure high availability and robust functionality without the need for onsite hardware investments and additional IT management resources

Challenges

Oracle Customer:

JSR Micro, Inc.

Sunnyvale, California

www.jsrmicro.com

Industry: Industrial Manufacturing

Employees: 150




Service

• Oracle Taleo Business Edition Cloud

Service

• Deployed Oracle Taleo Business Edition Cloud Service, Oracle Taleo Recruiting Cloud Service, and Oracle Taleo Onboarding Cloud Service to automate and create paperless processes for recruiting and hiring via the cloud

• Gained on-demand visibility into requisitions and candidate status in the recruiting and hiring process—enabling HR and hiring managers to fill positions 10% faster, on average, with more-qualified and better-screened candidates

• Empowered hiring managers with instant access to potential candidates without relying on the HR team to forward information

• Accelerated new-position requisition approvals to just seconds with web-based links that require just one click to approve

• Provided seamless integration with all major recruiting portals, including LinkedIn and Monster.com, accelerating and streamlining job-posting processes for all types of positions—from administrative staff, to highly skilled chemical and biotech engineers

• Accelerated end-of-year report compilation, including EEOC reporting, from days to minutes

Solutions

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• Improved insight into effectiveness of recruiting initiatives with powerful analytics that enable the HR team to better target the best recruiting channels for each type of position and more effectively allocate budgets, especially as the company expands in the life sciences sector

• Ensured rapid deployment as well as high availability of the HR platform and eliminated the need for additional onsite technology and infrastructure with a cloud-based solution

“We selected Oracle Taleo cloud-based applications for several reasons. First, they are robust solutions but are easy to use. The learning curve is very short. They also deliver powerful analytical capabilities that enable us to drive improvements and optimize our resources. Further, since Oracle Taleo is a cloud-based solution, it can scale as we grow,” said Mary Robles, senior recruiter, JSR Micro. “We deployed in just a few weeks and avoided additional IT infrastructure investments while ensuring high availability.”

Why Oracle

JSR Micro went live with its initial Oracle Taleo environment in three weeks. Hiring managers found the solution easy to use and completed training in a week. JSR Micro is now building out its onboarding process in the cloud, making all its forms paperless, with a go live date scheduled for mid-2014.


JSR MICRO, INC.

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Kalpataru Ltd. Makes Recruitment and Talent Management More Efficient, Increases User Engagement by 80% with Cloud-Based Human-Resources Automation

Kalpataru Ltd. is a leading Indian real-estate-development group with offices in Mumbai and Pune and projects nationwide. Its property development projects encompass more than 90 landmark developments, including premium residential communities and redevelopment projects. Kalpataru is part of a major transformation for India’s urban residential landscape.

With an annual growth rate of 30% in the last five years, Kalpataru plans to triple its revenue by 2018. As such, the company needed to improve the visibility and efficiency of its employee recruitment process and support strategic growth initiatives. It also wanted to equip managers with anytime, anywhere access to human resource (HR) data to improve talent management and support faster and more strategic hiring decisions.

Kalpataru deployed Oracle Fusion Human Capital Management Cloud Service and Oracle Taleo Recruiting Cloud Service solutions to support efficient, end-to-end HR processes and effectively manage the employment lifecycle, from hiring through separation.

Kalpataru gained complete visibility of its employee data and enabled managers to make recruitment decisions anytime, anywhere. It improved HR reporting efficiency and supported timely hiring decisions. Managers can also compare performance and talents side-by-side on a single screen, improving their ability to identify top talent and mitigate the risk of loss. The company can also deploy configurable individual development programs to align with organizational objectives and performance goals and improve user engagement.

Kalpataru was the first company in India to deploy Oracle Human Capital Management Cloud.

“Thanks to Oracle Human Capital Management Cloud, we gained anytime, anywhere access to integrated employee data, enabling us to create more effective performance management and identify top talent to support future growth. We’ve gained recruitment analytics, have simplified performance management and talent review processes, and reduced IT costs.” –– Bavneesh Gulati, Senior Vice President, Human Resources, Kalpataru Ltd.

Oracle Customer:

Kalpataru Ltd.

Mumbai, India

www.kalpataru.com

Industry: Engineering and Construction

Annual Revenue: $100 to $500 Million

Employees: 1,030


• Oracle Fusion Global Human

Resources





Service



Service



Oracle Partner: Larsen &Toubro Infotech Ltd. www.larsentoubro.com

Kalpataru’s legacy HR system was not flexible and could not provide insight into talent and performance management. It also could not adequately support an efficient hiring process to enable future growth. HR managers had to download data from the legacy system to spreadsheets, and manually compile recruitment reports before meetings with department managers. The recruitment process was not systematic and caused confusion between HR staff and different entities, making it difficult to identify talent.

By deploying Oracle Fusion Global Human Resources, managers gained a highly visual and interactive view of organizational HR data, including integrated employee details, such as contact, employment, compensation, and performance-management status.

Enables Anytime, Anywhere Access, Supports Faster Decision-Making

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With Oracle Taleo Recruiting Cloud Service, Kalpataru automated the process of sourcing and capturing talent data from social platforms, like LinkedIn and Indian job sites. It also allowed third-party recruiters to upload candidate resumes and profiles directly into the system, while HR staff can upload vacancies, enabling employees to refer friends and associates for available positions. Using Oracle Taleo Recruiting to automatically match all internal and external talents to available positions, HR staff, line managers, and senior management found it easier to make faster and better hiring decisions.

Kalpataru used the onboarding tool to engage prospective employees, even before they came onboard, and sustain their interest in joining the company.

“The time between making an offer and officially bringing a candidate onboard is a sensitive period, since there is always the risk of other job offers or the candidate’s current employer stepping up retention efforts. Thanks to Oracle Taleo Recruiting’s onboarding function we have increased the number of successful hires, making it a very useful tool for us!” Gulati said.

Enables Precision Matching, Increases Onboarding Rate

It allowed managers and HR staff to easily compare individual performance and goals and enabled them to take appropriate action, such as recommending a promotion, transfer, or termination, in a single, role-based screen. HR staff can also generate a recruitment report instantly and export it to a spreadsheet without human intervention. They can also view details of the recruiter for each requisition and a list of available candidates and their profiles, significantly improving insight into the number and status of positions that still need to be filled.

“Just six months after the implementation, we had improved user engagement with our HR platform from less than 50% to more than 90%, thanks to Oracle Fusion’s Performance Management and Talent Review modules. Managers also can access employee data anytime, anywhere from their mobile devices and make faster, better-informed HR decisions. It is a huge benefit for us,” said Bavneesh Gulati, senior vice president, HR, Kalpataru.

Previously, HR staff had to manually provide managers with performance details, such as individual performance ratings and promotion data to assist with promotion decisions. Oracle Fusion Performance Management Cloud Service allows managers and employees to easily view past performance documents as a guide and create or comment on the new performance review. The overall summary section in the performance document also provides managers with a quick overview of all performance ratings and enables them to view employee self-ratings side-by-side with their own final ratings. This helped managers and HR staff to efficiently manage the overall performance management process and provided immediate intelligence for managers to take action as needed.

Simplifies Performance Management and Improves Goals Alignment

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Oracle Fusion Performance Management’s configurable questionnaire gives Kalpataru the ability to gather and track responses for feedback from multiple raters on employees’ competencies and goals, enabling assessment on a performance-versus-potential basis. By identifying employees as high performer and high potential, or low performer but high potential, the company has better insight to formulate strategies to improve the retention rate and minimize the risk of loss.

Oracle Fusion Performance Management Cloud Service also provides Kalpataru with a flexible template to ensure the performance appraisal process aligns with its organizational objectives. For example, the residential-project-execution department can stipulate its performance goals regarding safety and quality, and it can share these goals with staff members via the departmental scorecard. Staff members can then set and track their personal goals against departmental goals.

With Kalpataru planning to increase its revenue target threefold, it was critical for managers to identify and retain top talent to ensure business continuity for its major development projects. Using Oracle Fusion Talent Review and Succession Management Cloud Service and Oracle Fusion Performance Management Cloud Service, Kalpataru automated the time-consuming talent-review preparation phase and gained an integrated view of its talent landscape. The highly interactive performance-to-potential matrix provides managers with individual talent details, such as career aspirations and past performance, and it quickly identifies employees at high risk for loss and the impact on the team of such a loss.

“Thanks to Oracle Fusion Talent Review and Succession Management Cloud Service and Oracle Fusion Performance Management Cloud Service, managers now have full view of their talent, can make faster decisions, and discuss options with the employees at risk. The automated talent review process also helped us to conduct more structured talent review meetings and assign a task to a manager with a click, enabling us to track an action item and measure its success,” Gulati said.

Automates Talent Review Process to Mitigate Risk of Talent Loss

Oracle Taleo Learn Cloud Service enabled Kalpataru to create more than 65 individual development plans and better address the company’s specific talent requirements and business objectives. By integrating seamlessly with Kalpataru’s learning management system, Oracle Taleo Learn Cloud Service allowed employees, line managers, and HR staff members to easily access innumerable e-learning courses. It also provided greater visibility for managers to easily track employee training program status and ensure course completion.

“By using Oracle Taleo Learn Cloud Service as a delivery model, we can rapidly develop and deploy individual development plans to help employees build critical organizational and job-related competencies and lay a foundation for preparing them to take on new challenges in support of our growth strategy,” Gulati said.

Deploys Learning Development Programs Faster, Supports Future Growth

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Deploying HR applications on the cloud platform helped Kalpataru to enable faster new application development and minimize initial investment costs. It provided the flexibility to support future growth in the property development business at a lower cost and enabled the company to brand itself as an industry-leading organization and attract new talent.

“With Oracle Human Capital Management Cloud, we receive daily new patches and developments and only pay for what we use. This is far more cost-effective than deploying the applications on the premises,” Gulati said.

Boosts Brand Image and Reduce Costs with HR Cloud Solutions

• Automate recruitment processes to improve employee-data visibility and increase hiring efficiency to support rapid growth of commercial and residential property development portfolios

• Simplify performance management to support better and faster decision-making and ensure alignment between employee goals and organizational objectives

• Provide a robust talent-management platform to enable early identification of talent at risk to improve retention strategies and reduce attrition rates

• Deploy cloud-based HR service to reduce IT costs and improve competitiveness in rapidly expanding residential property market

Challenges

• Improved HR reporting efficiency by automating recruitment processes and enabling HR managers to generate instant recruitment reports instead of manually compiling reports, enabling faster hiring decisions for property-development personnel

• Increased user engagement by 80% by gaining highly interactive organizational charts with integrated employee data, such as compensation and past performance, enabling managers to easily compare performance and goals on one screen

• Enabled decision-makers, such as real estate and commercial property development managers, to access employee data anytime, anywhere, using a mobile device

• Provided better insight into hiring decisions by seamlessly integrating with social media platforms, such as LinkedIn or job-sites, to source and capture candidate data and automatically match all internal and external talent to available positions

• Increased performance-management efficiency by enabling managers to compare employee self ratings with manager ratings

• Enabled managers to quickly identify talent at high risk of loss and take appropriate action

• Allowed HR staff to easily access, update, track and provide feedback on training programs through seamless integration with the learning-management system

Solutions

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• Strengthened connection with prospective employees even before official onboarding and increased the chances of securing top candidates, including architects, construction engineers and interior designers

• Laid a solid foundation to attract and prepare top talent to take on new challenges and support future growth strategy

• Boosted corporate image and reduced high initial investment costs by deploying a highly flexible, cost-effective, and scalable cloud-based solution

Kalpataru chose Oracle Human Capital Managment Cloud and Oracle Talent Management Cloud over Success Factors from SAP because Oracle offers superior features and a more competitive price.

“Oracle Human Capital Management Cloud was a far more complete solution than SAP and other products on the market, particularly its talent review and performance management features. We were confident that the Oracle solution would help us to improve our end-to-end HR processes and increase our competitiveness in the property development industry,” Gulati said.

Why Oracle

After extensive research and evaluation, Kalpataru worked with Oracle Consulting and Oracle partner, Larsen & Toubro Infotech (L&T) to deploy Oracle Fusion HCM Base Cloud Service and Oracle Taleo Recruiting Cloud Service. As Kalpataru was the first company to deploy Oracle Human Capital Management Cloud in India, the implementation took longer than planned to complete. Regardless, the company completed the initiative on budget, and the solution delivered immediate benefits across the enterprise.


L&T Infotech Limited, an Oracle partner, customized the subportals for individual development programs in Oracle Learn Cloud and modified the attendance and absence functionality in Oracle Human Capital Management Cloud. The partner also recently helped Kalpataru to implement the compensation module and will work with the company to deploy payroll and succession management modules.

“We were very impressed with L&T Infotech Limited as its professionals took the time to understand our business requirements, and ensured that we could leverage the full functionality of the Oracle solution,” Gulati said.

Partner

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Oracle Customer:

Kamal Osman Jamjoom Group LLC

Dubai, United Arab Emirates

www.kojamjoom.com

Industry: Retail


Employees: 3,500





Cloud Service


Base Cloud Service



Service

• Oracle Fusion Transactional Business

Intelligence for Talent Management

Cloud Service

• Oracle Identity Manager

Oracle Partner: Infosys Limited www.infosys.com

Kamal Osman Jamjoom Group LLC Tracks and Monitors Rate of Appraisal Completions in Real Time, Reduces Administrative Work and Costs by 50%

Kamal Osman Jamjoom Group LLC (KOJ) is a franchisee, franchisor, and an independent-brand organization with more than 650 retail stores across the six Gulf Cooperation Council countries—the political and economic union of Arab states bordering the Persian Gulf, namely Bahrain, Kuwait, Oman, Qatar, Saudi Arabia, and the United Arab Emirates. Commencing as a retailer in 1987, the company is now one of the premier retail groups in the Middle East region, with 12 highly successful brands, including Nayomi and Mikyajy, which are included in the Forbes list of the Top 40 Middle East Brand Names. As the largest franchisee of Body Shop in the Middle East, and the highest grossing franchisee globally of Early Learning Centre, KOJ continues to grow at a rapid pace, exploring new markets and expanding its presence in the region.

“This implementation has resulted in significant improvements in accessibility and reporting—particularly in Saudi Arabia, where we faced difficulties collating summaries and documents over such a vast geographical area. With Oracle HCM Cloud, we can now track and monitor appraisal completion rates in real time.” –– Ian Halliwell, Group Human Resources Director, Kamal Osman Jamjoom Group LLC

• Automate the talent management process for 3,500 employees—located in back-office departments and multiple-brand retail stores—to reduce a paper-based system’s high administrative burden and enable timely and accurate reporting

• Implement a standardized talent management system for various business lines across six countries in time for the next annual-appraisal cycle, just six weeks away

• Identify high-potential employees and reward top performers—such as high-performing sales staff in clothing retail stores—by engaging a solution that monitors specific, measurable, attainable, relevant, and time-bound (SMART) criteria in a technical interface throughout the year

• Reduce operating overheads for the performance appraisal process—such as costs for printing and shipping appraisal documents to and from 700 retail outlets—without adding IT infrastructure costs

Challenges

• Deployed Oracle Talent Management Cloud as a unified and global, online, performance-management system to dramatically reduce annual performance-appraisal cycle administration and costs, standardize the process, improve talent management and internal mobility, and lower total cost of ownership

• Reduced administrative effort required to complete the performance-appraisal cycle for 3,500 employees by 50%, overall—including a 25% reduction in necessary administrative tasks for managers and employees—thanks to a fully-automated appraisal cycle

Solutions

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• Carried out the fastest worldwide implementation of Oracle Fusion Performance Management Cloud Service on Oracle Fusion Middleware 11g Release 5—taking only 32 working days and meeting the company’s deadline to automate the annual-appraisal cycle across all six operating countries

• Standardized the performance-appraisal process throughout the group’s 650 retail outlets by leveraging built-in performance-appraisal templates—in conjunction with eligibility profiles—for appraiser, appraisee, reviewer, and human resources (HR) roles to benefit employees and managers across the organization

• Enabled the company to review and monitor individual objectives on an ongoing basis, making it easier to reward the best-performing retail staff

• Made it easier to identify internal employees to help staff around 100 new stores every year—which requires 100 store managers and 5 area managers in addition to plenty of retail, distribution, and back-office personnel

• Lowered total cost of ownership significantly by deploying Oracle Talent Management as a cloud-based service—eliminating the need for hardware, patching, and upgrade investments, while saving 75% in implementation costs compared to on-premise implementations of similar scope

• Transitioned to a paperless performance management system, shortening the three- to six-month appraisal window to only a few weeks, as well as substantially reducing carbon footprint and eliminating operational costs, such as appraisal document printing, storage, and shipping

• Improved talent management capabilities with embedded analytics and intuitive manager and HR dashboards, which provide accurate and real-time insight into retail store, designing, merchandizing, and distribution-center personnel performance by business line, clothing brand, or geographical area

• Created a single sign-on integration—which all KOJ employees use in nearly 700 locations—and provided a bilingual interface to enable retail staff to easily adopt the new performance appraisal system in Arabic, and by back-office staff in English

• Ensured that each employee receives a timely, standardized performance appraisal with 100% process transparency—encouraging an open work environment with increased employee commitment

KOJ needed an integrated talent management solution that it could deploy across the group in a minimal timeframe with a low total cost of ownership. After evaluating competing products from several suppliers, it chose Oracle HCM Cloud applications for its transformational potential, rapid integration capabilities, and alignment with KOJ’s long-term IT strategy.

Why Oracle


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“No matter what technology we use, it must be integrated, seamless, and based on retail best practices. It must enrich our customers’ shopping experience, which is always our first criteria. Oracle technology is easy to use, integrated, and enables our business to grow at the pace we want,” said Thameem Rizvon, IT director, Kamal Osman Jamjoom Group LLC.

Due to its tight implementation deadline, KOJ sought high-level project sponsorship from its executive board, HR management teams, and Oracle executives. Considering its strong HCM Cloud capabilities and track record of high-speed Oracle HCM implementations, KOJ selected Oracle partner Infosys as the implementation partner for this aggressive project.

With its Oracle-certified RapidStart HCM Cloud implementation methodology, Infosys was never concerned with the ultrashort timelines. Its Oracle-certified Fusion consultants worked closely with KOJ to identify and prioritize its business requirements through a structured product-driven business process design. Infosys’ Oracle Fusion Applications Center of Excellence enabled the project with its expertise and resources throughout its lifecycle. The on-time system readiness and its acceptance by business users gave confidence to the KOJ Steering Committee to flag the system live on the planned date. Subsequently, Infosys worked with KOJ to quantify the project’s significant business benefits. KOJ HR, IT, and senior management’s extensive support and requirements prioritization played a crucial role in this successful outcome—the fastest implementation of Oracle Fusion Middleware 11g Release 5 worldwide.


“We always look for partners who possess the right balance of Deep Domain Expertise, Technical Skills, Cultural understanding of Middle East and Retail experience. Infosys provided us with all this and also being a Co development partner for Oracle Fusion, helped us in quick turnaround during the Implementation”, Rizvon said.

Partner


64

MarketSphere Consulting, LLC Implements Cloud-Based Human Resources Platform Within Eight Weeks, Increases Talent Management Functions

Oracle Customer:

MarketSphere Consulting, LLC

Kansas City, Missouri

www.marketsphere.com


Annual Revenue: Under US$100 Million

Employees: 250




MarketSphere Consulting, LLC is an Oracle Platinum Partner that provides strategic advisory and technology experts to deliver integrated enterprise resource planning, human capital management (HCM), business intelligence (BI), and enterprise performance management solutions to optimize business performance. Its solutions address a broad range of process, technology, and organizational needs within the finance, human resources (HR), supply chain, and sales and marketing functions, with specialization in strategic business performance, technology integration, and enterprise transformation initiatives. Founded in 2002, the company has grown extensively over the past 10 years, expanding to 11 locations across the United States.

MarketSphere wanted an HR solution that could ensure its staff members were getting the feedback they need for personal growth, while providing management with an accurate view of available resources. Licenses for the company’s legacy HR software package were up for renewal, and the management team decided to evaluate leading solutions to identify the best fit for MarketSphere’s talent management needs. The team knew it wanted to implement a cloud-based solution to help it maintain a lean corporate back office, while providing HR staff with the business intelligence capabilities they required.

After an extensive review process, MarketSphere selected Oracle Fusion Human Capital Management Base Cloud Service because the solution best met its functional requirements. It offered all the HR capabilities that the company needed––such as comparative annual reviews and resource management. Further, Oracle could deploy the solution in the cloud within MarketSphere’s aggressive eight-week timeline, so that the new system was in place before the legacy licenses expired. Further, Oracle Fusion Human Capital Management Base Cloud Service offers features that complement the organization’s focus on talent management and provides the flexibility MarketSphere requires as it develops additional programs to attract and retain top performers. In addition, the product’s interface is user-friendly and enables nontechnical staff to drill down to staffing and talent-management process details.

MarketSphere has also implemented compensation, benefits, and performance management from Oracle Fusion Human Capital Management, as well as used the BI capabilities to gain further insight into staff development.

“We concluded that Oracle Fusion Human Capital Management Base Cloud Service was a great fit for our broad human resources needs. The implementation has confirmed our choice. Oracle Fusion HCM went live within the very aggressive eight-week timeline we set for the project. We think Oracle Fusion Human Capital Management is the future of HR, and something everyone should take a look at.” –– Steve Haden, Co-founder, MarketSphere Consulting, LLC

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65

“We selected Oracle Fusion Human Capital Management Base Cloud Service because it was the best fit for our vision of a next generation HCM solution. The solution was cost effective and offered functionality not available in other systems. We felt this solution could best meet our long-term needs,” said Steve Haden, co-founder, MarketSphere Consulting, LLC.

Why Oracle

MarketSphere used a small internal team to implement Oracle Fusion Human Capital Management Base Cloud Service beginning in December 2011, and met its goal of moving from its legacy system to the Oracle Fusion Human Capital Management cloud environment in about eight weeks.

“Oracle provided us with fantastic support throughout our internal implementation process. Further, this process has given our team great insight as to where the talent management market is going—knowledge that we can apply directly to our client services,” Haden said.


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McGraw Hill Financial Recruits Higher-Level Candidates with New Employee-Referral Program

McGraw Hill Financial is a high-growth, high-margin benchmarks, content, and analytics company serving capital and commodities markets. McGraw Hill Financial provides independent credit ratings, indices, analytics, price assessments, and research to clients, helping them to manage risk and identify growth opportunities.

“Choosing Oracle Taleo Social Sourcing Cloud Service was a no-brainer for us. The new solution links to social media and engages our employees via an easy-to-use interface, helping to grow our pool of qualified candidates.” –– Adam Eisenstein, Manager, Employment Branding and Marketing, McGraw Hill Financial

• Deploy an easy-to-use and compelling employee referral system to drive adoption among current employees

• Grow new-hire referral rates and attract more qualified candidates, especially for sales, IT, and financial analyst and research positions

• Facilitate the referral program through social media as a networking channel, helping to take advantage of existing relationships in the financial services industry

• Improve open and click-through rates for e-mails, prompting employees to refer candidate

Challenges

Oracle Customer:

McGraw Hill Financial

New York, New York

www.mhfi.com

Industry: Media and Entertainment


Employees: 17,000


• Oracle Taleo Social Sourcing Cloud

Service

• Deployed Oracle Taleo Social Sourcing Cloud Service, harnessing social media for posting and sharing open job opportunities

• Grew employee engagement in the referral program by 10% by providing an easy-to-use interface that made it simple for employees to identify roles and share them with financial services contacts in their network

• Improved e-mail campaign open rates by 30% and click-through rates by 70% using regular, automated referral reminders that matched jobs—including sales, IT, financial analyst, and research positions—to employees’ geographies and functions

• Drove higher quality candidate pools in the competitive financial services industry and reduced candidate rejection rates by increasing the number of referrals coming through personal employee connections via social media

• Increased referral rates to 25% to 30% percent of hires with an expected climb to 40% after wider deployment to a global employee audience

• Improved operational efficiency by generating more and higher qualified candidates from a smaller pool—cutting down on resume reviews and candidate vetting

Solutions

“Oracle Taleo Social Cloud Service was the clear choice for us. Our employees did not fully utilize our formal referral program; in fact, many employees did not know it existed. With Oracle, we have accelerated program adoption through the easy-to-use interface, providing a means to recruit highly qualified talent,” said Adam Eisenstein, manager, Employment Branding and Marketing, McGraw Hill Financial.

Why Oracle

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MiPro Enterprises Uses Cloud to Improve the Human Resource Management of Approximately 300 Workers, Spanning Four Distinct Organizations

MiPro Enterprises is the parent company for four entities: Staff Connections, a medical staffing firm; MIPRO Consulting, an IT consulting firm; Bleu Cheese Properties, a property management company; and WPM & Associates, a business brokerage company.

The company wanted to deploy a comprehensive, integrated, and cost-effective human-capital-management (HCM) solution to manage internal processes for its four distinct organizations, each with different complexities—comprised of 300 workers across the United States.

While still in the early stages of its Oracle HCM Cloud deployment, MiPro Enterprises hopes to improve its ability to formalize and clearly define human resources (HR) processes to ensure consistency and best practices across the growing company. Additionally, the company hopes to gain visibility into HR information and trends (turnover rates, for example); automate HR processes, such as performance management; and streamline reporting compliance (headcount reports, for example). By having business-intelligence data at management’s fingertips, MiPro Enterprises hopes to enhance decision-making capabilities that will continue to grow its business instead of spending unnecessary time on manual processes.

The Oracle solutions will also enable MiPro Enterprises to meet the complex compensation needs of each of its entities. For example, Staff Connections requires the ability to track compensation that reflects varying rates for individuals that perform different positions (for example: a nurse could work at multiple facilities, each with different scopes of work and rates).

Further, with Oracle HCM Cloud, MiPro Enterprises hopes to launch a more structured and dynamic performance-review process—replacing cumbersome paper-based procedures to improve traceability, efficiency, and visibility. With the new process, MiPro Enterprises plans to effectively link employee goals to company goals—to optimize employee engagement and continue MiPro Enterprises’ commitment to being an employer of choice.

Even after deployment is complete, MiPro Enterprises will continue to evaluate company needs for additional features and functionality that will improve business processes and enhance productivity.

“Our four distinct entities—Staff Connections, MIPRO Consulting, Bleu Cheese Properties, and WPM & Associates—all have unique complexities to their businesses, and we needed a human-capital-management solution that could meet those unique needs. With Oracle Human Capital Management Cloud applications, we will have an enterprisewide, unified system that enables us to manage our human resources processes seamlessly.” –– Bernadette Sprawka, Managing Partner and Chief Financial Officer, MiPro Enterprises

Oracle Customer:

MiPro Enterprises

Milford, Michigan

www.miproenterprises.com


Employees: 300





Cloud Service



• Oracle Fusion Workforce

Compensation Cloud Service

• Oracle Fusion Transactional Business

Intelligence for Human Capital


• Oracle Fusion Payroll Interface Cloud

Service


MIPRO ENTERPRISES

68

“We were experiencing many challenges with our previous HCM system, which we had been using for six years. We began our search to replace Workday and evaluated ADP, Ceridian, and Paychex applications. In the end, Oracle HCM Cloud had the most depth and breadth for functionality, flexibility, and security of all the solutions we assessed. In addition, Oracle HCM Cloud is a user-friendly system which will enable enterprisewide user acceptance even though not all the entities are technically proficient,” said Bernadette Sprawka, managing partner and chief financial officer, MiPro Enterprises.

Why Oracle

“We are working with our internal partner—MIPRO Consulting—as well as Oracle Consulting on the implementation. Oracle provides technical expertise, and we provide the functional experts,” Sprawka said.


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Monsanto Company Approves New Hires 70% Faster and Saves Millions in Talent-Search Agency Costs

Monsanto Company, a multinational agrochemical and agricultural biotechnology corporation focused on sustainability, employs 22,000 people in 66 countries. To assure that the global company can fill open positions effectively and efficiently, 450 human resources (HR) personnel support up to 5,000 hiring managers worldwide.

In North America, the company was using an electronic recruiting system that was available only in English and lacked robust reporting capabilities. In addition, the system could not fully integrate with Monsanto’s operations and accounting platforms. Regional HR staff and hiring managers made do with paper-based applicant records and tracking. The company addressed quality assurance for the hiring process with redundant approval steps and sign-offs, which slowed the process considerably.

Monsanto selected Oracle Taleo Recruiting Cloud Service as the ideal platform to replace its point solution. Designed for global enterprises, Oracle Taleo Recruiting Cloud Service instantly gave Monsanto a central resource for accessing and managing candidate applications by using talent intelligence, helping it to accelerate the search process. Workflows within Oracle Taleo streamlined the vetting and hiring process by eliminating document handoffs, simplifying sign-offs and approvals, and facilitating collaboration among managers and HR staff members involved in the hiring process. In addition, the company seamlessly integrated all reporting functions across HR, operational, and accounting platforms.

Monsanto accelerated background checks and verifications, thanks to seamless integration with third-party service providers and saved millions in search-agency costs. In addition, executive management gained real-time insight into personnel and position status. The extensive global language support available through Oracle Taleo Recruiting Cloud Service assured that staff members in all regions could work in their native tongue.

“We went with Oracle Taleo because of its global functionality, multiple languages, great reporting, and analytics. Since implementing Oracle Taleo, we’ve reduced search-agency spending by millions.” –– Melanie Moore, Director of Global Operations, Recruiting and Employment Branding, Monsanto Company

Oracle Customer:

Monsanto Company

St. Louis, Missouri

www.monsanto.com

Industry: Natural Resources

Annual Revenue: Over $5 Billion

Employees: 22,000



Monsanto achieved rapid and measurable benefits with Oracle Taleo Recruiting Cloud Service. Today, every employee worldwide has appropriate access to the system. As important, the company has reduced the hiring process from 31 steps to 12 steps, through automated and streamlined workflows.

Today, hiring managers enter requisition details in less than five minutes. This compares to the legacy, paper-based process that took approximately 20 minutes to enter a requisition, followed by a lengthy review and approval cycle. The company also tracks all approval routings in Oracle Taleo with time/date stamps plus any comments, delivering extended visibility and improving accuracy.

Achieving Measurable Improvement

MONSANTO COMPANY

70

In addition, the system automatically sends correspondence for approval to each manager when appropriate. Approvals are sent via e-mail or smartphone for greater convenience. Monsanto has also cut the number of approvals required from 11 to 5 or less.

“We have changed user mindsets from ‘Do we have to do it this way?’ to ‘Are there other things we can do through this approval process?’ ” said Melanie Moore, director of global operations, recruiting and employment branding, Monsanto.

“This system has had such a huge impact and touched so many different parts of our business. What’s been great from my team’s perspective is that somebody can request a report, and we can turn it around within five minutes,” Moore said.

The benefits continue to accrue. Monsanto HR generalists—tasked with employee relations and support, in addition to recruitment—no longer need to outsource nearly as much, yielding millions in cost savings. Monsanto also has a candidate database to jumpstart recruitment and provide a durable asset for the company.

Monsanto continues to extend its capabilities through the Oracle Taleo Knowledge Exchange. By sharing solutions with Oracle Taleo clients in their local region, users quickly accomplish their objectives in the way that works best for them inside the organization with workflows that executive leadership requires.

• Accelerate global recruiting processes across the global agricultural enterprise

• Standardize on a single recruiting platform with multilanguage capabilities to support worldwide operations

• Improve HR team and hiring manager productivity by replacing slow and costly paper-based processes

• Increase visibility into the global hiring process, including the status of requisitions and candidates

Challenges

• Provided a central resource for accessing and managing candidate applications, saving significant time in the search process

• Saved millions of dollars in talent search costs by having a global database of nearly 400,000 candidates at recruiters’ fingertips

• Approved new hires 70% faster and cut the number of approvals needed by 55%

• Reduced steps in the hiring process from 31 to 12, accelerating the process and reducing burden on HR and hiring managers

• Ensured every region could work in its native language with Oracle Taleo’s extensive global language support

Solutions

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• Eliminated document handoffs, simplified sign-offs and approvals, and facilitated collaboration for faster and more standardized hiring processes across the global agricultural product enterprise

• Integrated all reporting functions with the company’s operations and accounting platforms with Oracle Taleo

• Gained real-time insight into personnel and position status

Monsanto selected Oracle Taleo as the ideal platform because it is designed for global enterprises, and provides Monsanto with a central resource for accessing and managing candidate applications using talent intelligence.

Why Oracle

Monsanto designed, tested, and launched the solution in six months, on schedule as part of the company’s broader business process improvement initiative.


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Nationwide Building Society to Modernize Talent Management with Cloud-Based Human Resources

Nationwide Building Society (Nationwide) is the world’s largest building society as well as one of the largest saving-account -service providers in the UK and a top-three provider of mortgages in the UK. Its product website has around 4.5 million monthly visitors and 1.9 million active internet bankers. Nationwide’s core business is retail personal financial services. This includes residential mortgage lending, retail savings, general retail banking services, personal financial planning, insurance products, and personal lending.

Nationwide is an established Oracle customer, using Oracle’s PeopleSoft applications for human resources (HR), payroll, and finance. The company has embarked on a transformation program to deliver modern HR services while reducing costs.

Nationwide chose to combine cloud-based talent management software with traditional on- premise software. As part of a three-year program, Nationwide will expand the capabilities of its on-premise PeopleSoft HR applications by adding Oracle Human Capital Management (HCM) Cloud software, which includes Oracle Talent Management Cloud to deliver performance management, talent management, and goal management. It will also upgrade its PeopleSoft platform to version 9.2 and will roll out PeopleSoft Helpdesk and Oracle Business Intelligence Enterprise Edition.

Nationwide employees will benefit from a modern system with much richer HR data to help them in their everyday jobs. The system will provide management with a better view of data and people, while delivering the same level of easy-to-use, real-time technology that individuals use outside of work.

Employees will access new tools and services that are fully integrated, quick, and easy to use. For example, they will be able to ask the HR department questions through web chats and view video clips offering interactive help and advice. The tools will free staff from administrative tasks, allowing them to spend more time with financial-services customers.

With Oracle Talent Management Cloud, Nationwide will gain a better understanding of where its talented people are and who wants to progress to ensure it can maximize the opportunities it offers employees. Managers will be able to access different views of performance and talent across the organization, and move people around to enable closer collaboration on projects. In addition, integration between Oracle Talent Management Cloud and Nationwide’s PeopleSoft core platform will deliver more analytical reporting to inform executive decision-making.

The project will allow Nationwide to reduce costs by simplifying its IT infrastructure and give the building society a better picture of its workforce’s skills and talent. The combination of cloud and on-premise HR systems enables Nationwide to gain maximum value from its existing technology investment and paves the way for a full move to the cloud in the future.

“Oracle really understood our business goals and technology vision. The combination of Oracle’s PeopleSoft application and Oracle Human Capital Management Cloud is the perfect fit for us. This best-of-breed solution provides us with a modern HR platform that is fit and agile for today and tomorrow.” –– Neil Lewis, Head of Human Resources Operations, Nationwide Building Society

Oracle Customer:

Nationwide Building Society

Swindon, United Kingdom

www.nationwide.co.uk

Industry: Financial Services


Employees: 17,500




Service




Cloud Service


Base Cloud Service

• PeopleSoft Helpdesk

• Oracle Business Intelligence Suite,

Enterprise Edition

Oracle Partner: Accenture www.accenture.com

NATIONWIDE BUILDING SOCIETY

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Following a thorough market evaluation and detailed selection process, Nationwide chose Oracle HCM Cloud over SAP and Workday. Oracle gained credibility and trust through its industry expertise and knowledge of the customer’s processes by showing that Oracle HCM Cloud could offer far greater business value and performance than the competition.

“Oracle Cloud technology was really interesting for Nationwide and was one of the attractions of Oracle HCM Cloud. Oracle really understood what we required from our technology. This understanding helped Oracle present the hybrid solution that provides the agility and flexibility to meet our needs now and in the future.

“We have been an Oracle customer for a number of years, and we have a very good partnership and relationship. We chose to continue to invest in Oracle and build on the partnership that we already have,” said Neil Lewis, head of HR operations, Nationwide.

Why Oracle

Nationwide chose Accenture as its implementation partner as it has substantial experience in implementing Oracle software and also understood Nationwide’s hybrid approach. The program will deploy over the next two years with Nationwide’s first go live scheduled for October 2014 and subsequent functionality delivered over the course of 2015.

“With a great Oracle product mix and Accenture as our implementation partner, we feel we have the best of both worlds and the skill sets to make this transformation program an absolute success for Nationwide,” Lewis said.

Partner

NATIONWIDE BUILDING SOCIETY

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National Instruments Transforms Global HR with Oracle HCM Cloud

Global Technology Manufacturer Adopts Oracle’s Cloud-Based HR to Streamline Processes and Manage Complex Workforce Data

Oracle Customer:

National Instruments

United States




News Facts

• To better identify and leverage the global talent needed to supports its growth, NI has implemented Oracle Global Human Resources (HR) Cloud, a component of Oracle Human Capital Management (HCM) Cloud

• With 7,100 employees in 50 countries worldwide, NI needed to replace multiple legacy HR systems with a modern, cloud-enabled system that could efficiently maintain consistent and accurate employee information on a global scale

• After evaluating different options, NI selected Oracle HCM Cloud, as it provides the scalability and flexibility required to optimize critical tasks such as managing headcount, recruitment, onboarding, and learning

• Oracle Global HR Cloud will also help managers and executives better understand their workforce and develop their talent by delivering a single, real-time system for all employee records that is fully integrated with NI’s existing Oracle E-Business Suite footprint

• In addition, by streamlining administrative processes, Oracle HCM Cloud will enable NI’s HR team to spend more time nurturing existing talent, competitively recruiting top candidates and ensuring each employee is efficiently onboarded

• Utilizing a phased approach that started with global HR, self-service, and employee benefits management in the U.S., NI went live on Oracle HCM Cloud in March 2014

• As part of its implementation NI established a global HR shared service center to ensure the consistency and accountability of employee data around the world. This will provide a solid foundation for its adoption of Oracle Talent Management Cloud for compensation, performance management, goal management, talent review, and recruiting

National Instruments (NI) equips engineers and scientists with tools that accelerate productivity, innovation, and discovery to meet not only grand but also daily engineering challenges in an increasingly complex world, and continues to experience growing demand for its technology. To help meet that demand and scale its business, NI selected Oracle Human Capital Management (HCM) Cloud to better identify and leverage top talent from across its global organization. By standardizing on Oracle HCM Cloud for core HR functions, NI is better equipped to unify HR information, manage employees and candidates, and maximize the efficiency of critical HR processes.

News Summary

Since 1976, NI has made it possible for engineers and scientists to solve the world’s greatest engineering challenges with powerful, flexible technology solutions that accelerate productivity and drive rapid innovation. Customers from a wide variety of industries—from healthcare to automotive and from consumer electronics to particle physics—use NI’s integrated hardware and software platform to improve the world we live in.

About NI

NATIONAL INSTRUMENTS

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Supporting Quote

• “One of our goals at NI is to create a great place to work for our employees. As an HR Team we want to be able to focus on developing our talent. Since we have talent located in approximately 50 countries it is very important that our HR system is industry standard and consistent across borders, so that HR, managers and employees can spend less time gathering data and more time using that data for effective decision making,” said Wendy Cottrell, senior HRIS manager, NI. “Being a technology company, we place tremendous value on the software we use, that’s why we consider our HCM software not just an HR solution but a business solution. We took our decision to choose Oracle HCM Cloud very seriously. We expect that it will have a huge impact on the way we operate and are excited to see the results unfold.”

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Be The Match Accelerates Employee Recruitment and Onboarding for Its National Marrow Donor Program, Completes 99% of Performance Reviews On Time

The National Marrow Donor Program (NMDP) is the global leader in providing marrow and umbilical cord blood transplants to patients with leukemia, lymphoma, and other diseases. The nonprofit organization matches patients with donors, educates healthcare professionals, and conducts research, so more lives can be saved. NMDP also operates Be The Match, which provides support for patients and enlists others in the community to join the Be The Match Registry.

Matching bone marrow and umbilical blood donors with patients in need is a complex process, and the organization requires employees with unique and often highly specialized skill sets. Be The Match needs mission-driven people who can help advance research, optimize technology, improve access to all cell sources, and recruit and retain committed donors.

Be The Match was handling a growing volume of paper resumes to fill more than 300 positions annually, and it collected more than 800 performance reviews on paper. The organization realized its paper-based recruitment and performance management processes were no longer adequate, and its legacy HR management system wasn’t adapable to meet changing needs.

Be The Match selected Oracle Taleo Business Edition (TBE) cloud-based HR solutions to automate and standardize processes, with the goal of getting the right people into the right roles at the right time––while improving its ability to retain the best employees. Oracle TBE Recruiting Manager Cloud Service, Oracle TBE Onboarding Cloud Service, and Oracle TBE Performance Management Cloud Service have been an important part of transforming Be The Match’s HR department into a more strategic function. These solutions enabled Be The Match to automate core processes, increasing its capacity to focus on other strategic HR initiatives. The organization is recruiting for more positions while reducing the time-to-fill rate to less than 60 days, on average. It also has streamlined the performance review and goal process, thus completing 99% of its performance reviews within the designated due date. In addition, the cloud-based solution ensures high availability, timely maintenance, and best-practice enhancements, while freeing the internal IT team to focus on other strategic priorities.

“Oracle Taleo Business Edition Cloud Service was the frontrunner when it came to choosing our talent management platform. The solutions are easy-to-use, affordable, provide an attractive interface, and deliver workflow capabilities that we never had before.” –– Tiffany Lyons, Systems & Solutions Administrator, Be The Match

• Automate and streamline core HR processes to support expansion of the organization that seeks to match marrow and cord blood donors with patients in need

• Automate and streamline core processes to increase capacity to focus on strategic HR initiatives

Challenges

Oracle Customer:

Be The Match, National Marrow

Donor Program

Minneapolis, Minnesota

www.bethematch.org



Employees: 875


• Oracle TBE Recruiting Manager Cloud

Service

• Oracle TBE Onboarding Cloud Service

• Oracle TBE Performance


NATIONAL MARROW DONOR PROGRAM

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• Enable Be The Match to efficiently identify, recruit, onboard, and retain a growing number of specialized professionals and community educators

• Facilitate regulatory reporting associated with Be The Match’s status as a federal government contractor

• Ensure a cost-effective and highly available HR system that does not place a management burden on the internal IT team

Solutions

• Deployed Oracle TBE Recruiting Manager Cloud Service, Oracle TBE Onboarding Cloud Service, and Oracle TBE Performance Management Cloud Service to improve core HR process efficiency and increase capacity, allowing staff to spend more time on strategic initiatives that support the organization’s growth

• Automated and replaced cumbersome paper-based systems, saving time and money and expanding visibility into candidates and processes––from recruiting, to onboarding, to performance evaluation and goal management

• Enabled the organization to recruit a growing number of employees, including highly skilled professionals, with the same number of resources––and to fill positions more quickly––in less than 60 days on average

• Gave managers new levels of visibility into and control over recruitment and performance and goal management processes

• Enabled the organization to complete 99% of performance reviews within designated due dates

• Aligned performance criteria for all employees with Be The Match’s competencies to ensure employees understand what is expected of them


• Developed internal talent pipeline by incorporating and capturing development goals and action plans in Oracle TBE

• Transformed the performance review process from a once-a-year event to an ongoing development process involving coaching, goal setting, and regular feedback to drive high performance

• Enabled new personnel to get up to speed faster with Oracle TBE Onboarding Cloud Service and Oracle TBE’s application programming interface features

• Improved ability to apply employee skill sets to new opportunities, thanks to greater visibility into competencies and the use of internal candidate portals

• Facilitated compliance with federal contractor regulatory requirements with the help of streamlined data collection, built-in filters, and automated reporting


78

• Accelerated user adoption and minimized training requirements with the easy-to-navigate-and-use system

• Ensured high availability and efficient HR system management with a cloud-based platform, freeing internal staff members to focus on other strategic priorities

• Achieved predicable IT costs and avoided additional infrastructure investment, enabling the nonprofit organization to optimize budgets and plan effectively

Be The Match required a robust and integrated solution that would enable it to automate core HR processes, eliminate paper, and better align organization strategies. The solution also had to be affordable to own and maintain. Oracle TBE cloud-based HR management solutions delivered on all of these requirements. Be The Match also avoided the need for additional IT infrastructure investment and optimized internal IT resources for strategic initiatives. In addition, the solutions are also easy to use and easy to implement, which accelerated adoption while reducing training requirements.

Why Oracle

Be The Match deployed the solutions quickly and seamlessly. It worked with Oracle Taleo team members to define processes and workflows, which proved to be the most time-consuming part of the implementation process. Be The Match deployed Oracle TBE Recruiting Cloud Service in one month and Oracle TBE Performance Management Cloud Service in just three months.



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Profource Improves Competitive Advantage, Limits Human Resources Management Costs by 30% with Next-Generation Applications

As a financial holding company, Profource is the owner of Fit 4 Finance and Oracle Competence Center. Both companies provide specialized Oracle applications and technology services to companies and institutions. Profource also offers services that optimize business and accounting processes as well as IT architecture and infrastructure. Profource is committed to its customers’ goals for the projects it manages. Its employees are posted on location or can deliver complete services through outsourced processes and/or systems.

Fit 4 Finance and Profource’s Oracle Competence Center was founded in 2002 to outsource specialists that support Oracle E-Business Suite for companies and institutions to improve their business processes. Such services include supporting financial processes and controlling financial data, as well as offering implementation advice and operational management support during Oracle E-Business Suite implementations. The company also offers training on Oracle systems.

“Implementing Oracle Fusion Human Capital Management helped us create a centralized, highly efficient environment to manage and develop our employees, while improving our competences and competitive advantage, as well as decreasing costs.” –– Berry Clemens, Director, Profource

• Support growth by enhancing the human capital management (HCM) system, so that employees had more opportunities expand their skill sets as providers of specialized support to companies and institutions by delivering services for Oracle applications and technology

• Standardize and automate HCM administration to optimize professionals’ assignments, based on availability and specific competences in accounting, Oracle architecture, or Oracle infrastructure

• Deploy a comprehensive system that meets specific HCM requirements, such as deploying the correct skill set to avoid complex integrations between various standalone systems that are expensive to build and maintain

Challenges

• Centralized information about employee competencies and achievements, previously spread over a heterogeneous environment, allowing better and faster employee assignments to projects that resulted in a strong competitive advantage in the IT services market

• Saved 10% to 15% by using self-service and talent development, and saved 40% though better training and improved integration for time and expense reporting

• Reduced back-office-related costs for HCM, bringing costs under the targeted percentage of the company’s revenue with ability to continue decreasing this ratio as the company grows, thanks to a centralized system

Solutions

Oracle Customer:

Profource

Dordrecht, Netherlands

www.profource.com


Annual Revenue: Under US$100 Million

Employees: 250


• Oracle Fusion HCM Configuration

Workbench

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• Achieved a holistic and integrated view of the complete HCM environment by adapting a single, standardized, companywide HCM system, resulting in an up-to-date view for better assignments of IT talent

Profource chose Oracle Fusion Human Capital Management based on the solution’s functionality to better manage, support and develop employee competence.

Why Oracle

PROFOURCE

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Siemens Corporation Plans North American HR Technology Cloud Migration to Oracle Fusion HCM with Help from KPMG

Oracle Customer:

Siemens Corporation

United States




Large-scale Oracle HCM Cloud Implementation to Help Siemens Cut IT Costs, Lay Foundation for HR Technology of the Future

• Siemens Global Shared Services has launched an initiative for a platform migration and HCM Fusion Cloud-based implementation in North America to enhance and modernize HR Services to 60,000 Siemens employees in the United States, Canada and Mexico

• Siemens has engaged audit, tax and advisory firm KPMG LLP to lead the implementation of this large Oracle Fusion HCM initiative

• KPMG is a leader in providing Oracle solutions to Global Fortune 500 clients across the financial, supply chain and human resources business functions. The firm specializes in working with organizations such as Siemens to adopt innovative solutions that modernize infrastructure and back-office operations. KPMG delivered one of the first Oracle Fusion Application deployments in 2012

• Siemens, with KPMG’s assistance, is building upon the momentum of cloud-based platform adoption and forging new ground for driving business value through adopting Oracle Fusion HCM, part of the Oracle HCM Cloud delivered in a Software-as-a-Service (SaaS) model

• KPMG is a Platinum-level member of Oracle PartnerNetwork (OPN)

News Facts

• “The move to Oracle Fusion HCM follows our strategy to leverage new technology offerings in balance with existing IT investments and partnerships. Having Oracle’s PeopleSoft HCM on premise for more than 10 years, our objective is to simplify and modernize core HR and Payroll systems. As a next generation HCM, Oracle Fusion HCM enables business flexibility and fast deployment of new functionality, while maintaining a high level of data protection and reducing IT costs,” said Margarita Gosheva, CIO and VP IT, Siemens Global Shared Services North America

• “We envision efficiency gains by optimizing and automating HR Services delivery across North America,” said Evelyn Fuessinger, CEO, Siemens Global Shared Services North America

Supporting Quotes

Siemens Corporation is a U.S. subsidiary of Siemens AG, a global powerhouse in electronics and electrical engineering, operating in the industry, energy, healthcare, and infrastructure & cities sectors. For more than 165 years, Siemens has built a reputation for leading-edge innovation and the quality of its products, services and solutions. With 370,000 employees in 190 countries, Siemens reported worldwide revenue of approximately $102 billion in fiscal 2012. Siemens in the USA reported revenue of $22 billion and employs approximately 60,000 people throughout all 50 states and Puerto Rico. For more information on Siemens in the United States, visit www.usa.siemens.com.

About Siemens

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• “Oracle Fusion HCM offers configurable integrated processes, mobile enablement and real-time access to actionable data that will significantly improve the experience for HR professionals, managers and employees.”

• John Houtary, KPMG’s Global Oracle Network Leader, said the ground-breaking work reflects the way KPMG’s Oracle services have evolved and expanded over recent years to focus on helping organizations understand their options and execute efficiently in building technology solutions that will support their business needs of the future. “In helping drive the business value that this initiative will create for Siemens as they evolve into their workforce of the future, our teams are leveraging the strength of our Oracle’s PeopleSoft, Oracle E-Business Suite and Oracle Business Intelligence capabilities, and combining those capabilities with our leadership in the Oracle Fusion Applications space to set the bar for effectively delivering Oracle’s Fusion Applications in the Cloud.” Houtary said

• John Doel, KPMG’s Oracle Cloud Technology Leader, said the firm will utilize KPMG’s RapidSolutionSM Software as a Service (SaaS) deployment methodology to help Siemens accelerate the migration of its Oracle applications to the Cloud, while driving efficiency, infrastructure simplification and modernization. “KPMG will help drive the HR Technology transformational initiative that will result in closely integrated solutions based on Oracle’s latest Oracle Fusion HCM and Oracle Fusion Middleware products,” said Doel. “We expect this solution will generate a blueprint for what other organizations like Siemens may evolve into over the coming years in order to compete effectively in the marketplace.”

• “Oracle is excited to have KPMG drive an important Oracle Fusion HCM deployment at Siemens. The latest HCM innovations and global feature set deployed in the Oracle Cloud using KPMG’s RapidSolutionSM approach continues to drive value and savings to IT, while enhancing the HR and payroll business functions for complex global organizations like Siemens,” said Chris Leone, Senior Vice President, Oracle Applications Development

KPMG LLP, the audit, tax and advisory firm (www.kpmg.com/us), is the U.S. member firm of KPMG International Cooperative (“KPMG International”). KPMG International’s member firms have 152,000 professionals, including more than 8,600 partners, in 156 countries.

About KPMG LLP

SIEMENS CORPORATION

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Skanska AB Uses Talent-Management Solution for World-Class Recruiting and Staff Development

Oracle Customer:

Skanska AB

Stockholm, Sweden

www.skanska.com

Industry: Engineering and Construction

Annual Revenue: Over US$5 Billion

Employees: 60,000






Skanska AB is one of the world’s leading project development and construction groups, with expertise in construction, commercial and residential project development, and public-private partnerships. Skanska creates sustainable solutions and aims to be a leader in quality, green construction, work safety, and business ethics. The company’s mission is to develop, build, and maintain the physical environment for living, traveling, and working. The group currently has 60,000 employees in Europe, the US, and Latin America.

“It is critical for our business to have good employees. With Oracle Taleo Enterprise Cloud Service, we can optimize our ability to recruit people with the best possible skills to positions at all levels within the company. The solution makes it possible for us to have world-class recruiting and staff development.” –– Peter Bjork, VP of Information Systems Strategies, Skanska AB

• Implement a single, cost-effective, 24/7, talent-management solution across the global organization to support the company’s strategy to recruit and develop a world-class staff

• Enable the most efficient recruitment possible for competent personnel at all levels within the company, from skilled workers at construction sites, to top management, to prepare the company for the retirement of a large number of employees in the coming years

• Improve the ability to retain skilled employees and ensure that they receive the development opportunities they need to grow and advance

• Support internal employee evaluation program goals to find talented prospective managers through the analysis of employees’ skills and to identify highly-performing individuals

• Deploy a solution that the company can quickly implement in all markets, ensure business continuity, and enable the focus on internal management changes after going through a series of mergers and acquisitions with construction companies, worldwide

Challenges

• Implemented Oracle Taleo Enterprise Cloud Service in local languages for 12,000 users in Europe, the US, and Latin America and provided support for local differences

• Increased profitability and reduced the number of errors within human resources

• Introduced Oracle Taleo Recruiting Cloud Service to attract and recruit the right people with the right skills at all levels within the company as efficiently as possible, both externally and internally

• Improved the company’s ability to retain skilled employees at all levels and ensured that they receive the development opportunities they need

• Implemented Oracle Taleo Performance Management Cloud Service to provide support for an internal employee evaluation program created to find prospective managers by analyzing employees’ skills and identifying the best-performers

Solutions

SKANSKA AB

84

• Deployed the solution quickly across all markets at once, enabling the company to focus on its internal management changes after going through several mergers and acquisitions of construction companies throughout the world

• Laid the foundation to introduce Oracle Taleo Learn Cloud Service to improve, simplify, and streamline all types of formal and informal learning across the global organization, including craftsmanship on construction sites

SKANSKA AB

85

Standard Life Group Primes for Future with Talent-Centric HR Solution in the Cloud

The Standard Life Group boasts a shareholder group of 1.3 million in over 50 countries around the world and has around 8,500 employees across the UK, Canada, Ireland, Germany Austria, India, USA, Hong Kong and mainland China. The FTSE100 company includes savings and investments businesses, corporate pensions and benefits businesses, global investment management, and joint ventures. At the end of March 2014, Standard Life had total assets under administration of over £247 billion.

“ At Standard Life, we’ve taken a leap into the future by deploying leading edge technology that will help us get the best from our people, using Oracle Talent Management Cloud. By implementing the Oracle cloud-based solution as our core talent, reward, and performance management system, we’re following a clearly defined strategy to prepare our organization for the future.” –– Sandy Begbie, Group Operations Officer

Oracle Customer:

Standard Life Group

Edinburgh, Scotland


Employees: Approximately 8,500


• Oracle E-Business Suite

Human Capital Management

Oracle Payroll

Oracle Human Resources

• Oracle Fusion Global Human

Resources Cloud Service

• Oracle Taleo Enterprise Cloud Service

• Oracle Database

• Oracle’s ZFS Storage Appliance

• Oracle Exadata Database Machine In the new service-driven economy, innovative enterprises are now focused on two things: taking care of their customers and taking care of their employees. Standard Life Group, the savings and investment company, headquartered in Edinburgh, wanted to compete better by getting the very best from its people. So the company set out to modernize the way it recruited, developed and retained its global team of about 8,500 employees.

Standard Life’s HR initiative included a key investment in Oracle Human Capital Management solutions, enabling the company to build efficient workforce management processes worldwide, reduce costs, and align employees with its strategic business priorities. The company also introduced an Oracle cloud-based talent management solution that provides a next-generation technology platform for recruiting, developing, and rewarding the right people across every region.

Standard Life’s investment in Oracle HR solutions is on track to achieve an estimated 32% ROI over five years, delivering annual savings of £5.2M per annum. Today, Standard Life’s HR organization is contributing to the strategic transformation of the company by building an empowered workforce aligned to the needs and goals of the business.

Executive Summary

About Standard Life Group

With nearly 8,500 employees worldwide, Standard Life Group, the savings and investment leader headquartered in Edinburgh, has been seeking innovative ways to adapt to powerful trends impacting its business environment and workforce. Among these, the company faced intensifying competition from innovative organisations with a strong consumer focus. Today, customers are increasingly drawn to institutions that provide easy, flexible access to financial planning solutions—and an excellent online experience has become de rigueur.

For Standard Life, these changes meant that it needed to strengthen its brand and innovate with new technology to transform the customer experience and drive growth and profitability. Central to achieving the transformation: a motivated workforce equipped with the right skills and incentives to move the company in a bold new direction.

Embracing 21st Century HR

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The Standard Life team knew that empowering employees and staff with modern HR tools and technologies would be key to the transformation ahead. Better HR systems would help it streamline HR processes, drive collaboration, and deliver workforce insights that managers could harness to drive performance and innovation.

But executives also had good reason to proceed cautiously: the company’s previous HR system had hit some snags during the roll out and later needed continuing manual intervention. This time, Sandy Begbie, the group operations officer, executive sponsor of the project, was determined to ensure a smooth transition to any new HR solution.

Moving HR To The Cloud

Building and retaining this workforce would take a modern HR system built for the realities of the global talent market. Like its customers, Standard Life’s employees also expect better care and attention, and they want systems at work that match their experience as a consumer. Modern, collaborative, data-driven HR systems would help attract and retain this new breed of employee. Meanwhile, Standard Life needed to prepare for the future by introducing new capabilities for predicting emerging talent needs and finding and developing the next generation of managers and leaders.

Standard Life began its talent-centric transformation by adopting an employee lifecycle model that allowed it to design better, more cost-effective HR processes. Next, the company migrated to a globally integrated HR system, deploying Oracle applications for payroll, absence management, and rolling out efficient self-service functionality for both employees and managers. At the same time, the company launched a new HR helpdesk and cut costs by decommissioning redundant systems.

A Complete Solution

With built-in social, mobile, and analytical capabilities, the Oracle Talent Management Cloud solution made sense to Standard Life, enabling it to keep operational costs and complexity low, streamline core HR processes, and keep HR professionals nimble. Moreover, the platform’s global, multi-country functionality made it a good fit for companies like Standard Life that need both common processes and local compliance worldwide.

The cloud-based solution enabled Standard Life to introduce better performance management practices, a flexible pay and bonus matrix, and a faster compensation cycle—in just three weeks, compared to three months. This means the company can more quickly and accurately reward strong performance. The cloud solution also provides new recruitment capabilities to ensure new hires possess the right skill sets, and it delivers new learning management capabilities to help existing employees fill gaps in their skills and knowledge.

Empowering Talent in the Cloud

Welcome To Modern HR

Today employees are clamoring for a

compelling everyday work

environment. Keeping up with their

appetite for flexible work styles,

collaborative approaches,

personalization, mobile and social

capabilities will be essential for

motivating and retaining employees.

Modern HR systems are:

• Talent-centric. Find, grow and retain the best people

• Social and collaborative. Integrate social capabilities to enable collaboration throughout the organization

• Insightful. Provides complete workforce insights for every department

• Mobile and engaging. Make it easy for everyone to use on every device

STANDARD LIFE GROUP

87

The investment in Oracle HCM Cloud system and Talent Management Cloud dovetailed with Standard Life’s new IT-enabled service-delivery approach designed to improve the employees’ experience with on-demand access to data. The approach frees HR to provide more advice and consultation to employees, adding greater value to the organization.

Standard Life has made measurable progress toward transforming the way it recruits, develops, and retains its team of 8,500 people worldwide. Today it is providing markedly more efficient service to the organization, with faster turnarounds and processing times, and saving money in the process, as detailed below. Moreover, the investment is helping Standard Life lay the groundwork for becoming a more agile, innovative, and competitive enterprise. As Group Operations Officer Begbie said, “We’ve taken a leap into the future by deploying, leading edge technology that will help us get the best from our people…and prepare our organization for the future.”

Quantified Business Benefits

Migrating to Oracle’s HCM Cloud and Talent Management Cloud solutions has led to significant savings at Standard Life. Notably, a combination of new process-automation systems and self-service capabilities has enabled the company’s HR organization to serve employees around the world with fewer staff. The company also kept IT costs under control by avoiding software customizations that previously required ongoing system-maintenance effort.

Altogether, Standard Life is expected to save approximately £7.7M over five years. With automation and standard workflows in place, Standard Life’s HR team can focus on value-add activities such as employee morale and social responsibility initiatives. More consistent and transparent business processes also lowers the risk of compliance problems.

Automation and Self Service Savings

Standardizing on a single, integrated HR platform enabled Standard Life to decommission numerous redundant HR systems worldwide, reducing complexity, risk, and labor expenses. As shown in Figure 1, Standard Life reduced the number of HR system interfaces by 40%. Also, after carefully aligning HR systems with Standard Life’s overall IT strategy, Standard Life could reduce technology support costs. Finally, by moving to a cloud-based talent-management solution, Standard Life could shift from fixed-cost Standard Life could shift from fixed-cost effective —software-as-a-service pricing model. Together, these changes resulted in annual savings estimated at more than £0.7M.

Simplified Platform Cuts Overhead

Keys To Success

Project leaders identified several

key factors that contributed to

the successful launch of

Standard Life’s cloud-based

HR solution:

• Timely, on-schedule implementation

• Clearly defining leadership and stakeholder roles and responsibilities

• Keeping processes simple and universal

• Building business processes around the system, not the other way around

• Strive for “best fit,” not a perfect fit, and minimize customizations

• Keeping the project focused on customer benefits

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Standard Life’s move to Oracle Talent Management Cloud gave managers access to modern performance management practices and a flexible pay matrix, which has pleased employees and HR administrators alike by accelerating compensation reviews. Today, the average pay review cycle takes only three weeks compared to about three months previously.

Not only is the company’s review cycle faster, but the system also provides a richer set of information to accurately gauge performance. Now managers and the HR team can conduct annual pay reviews with a consolidated view of headcount, budgets, and costs. The new review system also enforces accountability, measures outcomes, and rewards achievement—all through an easy-to-access cloud solution.

Modern Performance Management in the Cloud: Faster Compensation Reviews

Using Oracle Talent Management Cloud, Standard Life can review talent in a collaborative, visual, data-driven environment. HR teams work with managers to understand the skill sets needed by the business and then create recruitment and learning plans to develop the right mix of competencies along with a strong bench of future leaders. The HR team looks forward to extending these newly enabled talent management practices throughout the organization.

In addition, embedded analytics in the solution help HR evaluate hiring and attrition trends and draw a picture the company’s emerging workforce. Due to improved hiring and evaluation practices, Standard Life estimates that time-to-hire has dropped by about a third. Efficiencies such as this are enabling the company to boost service levels with a smaller HR team. Freed from a host of mundane routines, HR employees can focus on adding value to the organization through proactive workforce monitoring and skills development.

More Insights, Streamlined Team Building

Standard Life’s investment in Oracle HCM Cloud is on track to achieve an estimated 32% ROI over five years, delivering annual savings of £5.2M per annum. The cost savings come largely from reduced HR resources costs and streamlined HR interface systems. Today, HR is contributing to the strategic transformation of the company by building an empowered workforce aligned to the needs and goals of the business.

ROI Estimate

Oracle Talent Management Cloud

Oracle Talent Management Cloud

delivers end-to-end talent management

with a single, integrated solution that

enables organizations to recruit,

nurture, and retain top talent.

Organizations can easily source and

acquire key talent, increase bench

strength for critical roles, and promote

a high-performance culture and

collaborative learning environment.

STANDARD LIFE GROUP

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The Principal Financial Group Supports International Growth with Oracle Fusion Applications

Oracle Customer:

The Principal Financial Group

United States




• In one of the steps being taken to support the rapid growth of its global business the Principal Financial Group (The Principal®) 1, a leading global financial company, has implemented Oracle Fusion Applications

• With its expanding international business, The Principal needed a global compensation management platform that could meet its complex requirements of a global workforce

• After an extensive search, The Principal selected Oracle Fusion Workforce Compensation as it delivers multi-currency and cross-border compliance, integrated workflow and an industry-leading user experience on a flexible platform to support its ongoing growth

• Collaborating with Oracle in its Early Adopter Program and Oracle Partner Network Platinum Partner PwC US, The Principal deployed Oracle Fusion Workforce Compensation, part of Oracle Fusion Human Capital Management (HCM), in just four months

• Through business process change and adopting Oracle Fusion Workforce Compensation, The Principal reduced its compensation cycle for a pilot group of employees from 10 weeks to a mere three weeks, streamlining the process, and delivering real-time data to its leaders as they made compensation recommendations for a global workforce

• Through 2011 and 2012, The Principal plans to deploy Oracle Fusion Performance Management, Goal Management, Talent Review and Workforce Compensation across its entire workforce

• The Principal is simultaneously implementing Oracle Fusion Procurement to have greater control and insight in its supplier and procurement processes

News Facts

• The Principal implemented Oracle Fusion Applications as part of its forward-looking business applications roadmap, with the new Oracle Fusion Applications integrating seamlessly alongside its current Oracle’s PeopleSoft Enterprise Financials and HCM solutions

• To optimize its ROI, The Principal is performing a phased deployment of Oracle Fusion Applications across its global operations, beginning with Compensation and Procurement

Coexistence Strategy Reduces Risk, Increases Value

About Principal Financial Group

The Principal Financial Group® (The Principal ®) is a leader in offering businesses, individuals and institutional clients a wide range of financial products and services, including retirement and investment services, life and health insurance, and banking through its diverse family of financial services companies. A member of the Fortune 500, the Principal Financial Group has $318.8 billion in assets under management and serves some 19.1 million customers worldwide from offices in Asia, Australia, Europe, Latin America and the United States. Principal Financial Group, Inc. is traded on the New York Stock Exchange under the ticker symbol PFG.

Global Compensation Cycles Streamlined

THE PRINCIPAL FINANCIAL GROUP

90

• “As the international businesses of The Principal continue to expand, we recognized an opportunity to rapidly deliver business solutions and position ourselves for future growth by updating our essential business technology,” said Brian Ness, CIO – Corporate Services at Principal Financial Group. “Oracle Fusion Applications was a strategic fit for The Principal’s direction in leveraging a next-generation applications and technology standard.”

• “To help organizations capture the value of Oracle Fusion Applications while simultaneously leveraging existing technology investments, Oracle promotes a coexistence adoption strategy,” said Steve Miranda, Oracle SVP of Application Development. “By progressively adding Oracle Fusion Applications modules to existing environments, customers can immediately benefit from next-generation applications without conducting an overhaul of their entire enterprise applications platform.”

Supporting Quotes

• With the coexistence strategy, The Principal is able to introduce new Oracle Fusion HCM functionality to support continued growth, while maintaining the current PeopleSoft Enterprise environment

• Oracle Fusion Applications are built natively for SaaS, private cloud and on premise deployments, giving organizations flexibility of choice, deployment models and a turnkey solution for critical business processes

PwC firms provide industry-focused assurance, tax and advisory services to enhance value for their clients. More than 161,000 people in 154 countries in firms across the PwC network share their thinking, experience and solutions to develop fresh perspectives and practical advice. See www.pwc.com for more information.

© 2011 PwC. All rights reserved. “PwC” and “PwC US” refer to PricewaterhouseCoopers LLP, a Delaware limited liability partnership, which is a member firm of PricewaterhouseCoopers International Limited, each member firm of which is a separate and independent legal entity.

About the PwC Network

THE PRINCIPAL FINANCIAL GROUP

91

Fast-Growing Destination Retailer, Tilly’s Selects Oracle Endeca to Help Drive E-commerce Growth

Oracle Customer:

Tilly’s

United States

Industry: Retail


• Oracle Endeca

• Oracle HCM Cloud Services

• Oracle Talent Management Cloud

Services

• Oracle Fusion Transactional

Business Intelligence for HCM

Tilly’s Uses Oracle Endeca to Increase Sales and Improve the Customer Experience

• Oracle Endeca, a component of the Oracle Commerce, has been selected by Tilly’s, a West Coast inspired retailer of apparel, footwear and accessories with an extensive assortment of the relevant and sought-after brands rooted in action sports, music, art and fashion. Tilly’s expects the Oracle Endeca implementation will help them continue to increase sales, enhance the overall customer experience, and improve search engine rankings

• Oracle Endeca provides business users with flexible, easy-to-use tools to internally manage site search, navigation and the overall shopping experience, allowing the retailer to use a proven solution while retaining internal creative control

• Tilly’s expects Oracle Endeca will help increase site visits and improve search engine rankings by making it easier for consumers to encounter the brand as they go online to seek information and products related to the West Coast inspired lifestyle and the sought-after brand rooted in action sports, music, art and fashion. Integrating resources like Web analytics, recommendations and user reviews, Oracle Endeca allows Tilly’s to cross-merchandise and recommend products to consumers, without setting up imaginary scenarios and tapping IT resources to predict the consumer’s path as they shop online

• Oracle Endeca has replaced the homegrown search engine and has helped to reduce dependence on paid search

• Tilly’s has also selected Oracle HCM Cloud Services and Oracle Talent Management Cloud Services, including Oracle Fusion Transactional Business Intelligence for Human Capital Management, as a centralized, automated HR platform to support its growth and expansion

• Oracle HCM Cloud Services and Oracle Talent Management Cloud Services are scalable solutions that can grow as the company does. They help Tilly’s attract and retain employees, manage its seasonal employment fluctuations, and provide the mobile and social media capabilities its target workforce demanded

News Facts

• “Oracle Commerce provides us flexible, cloud-based solutions that give us a great deal more internal control over the customer experience and moves us closer to a streamlined, consistent Omni-brand environment,” says Craig DeMerit, COO, Tilly’s. “We expect Oracle Endeca to scale with us as we grow, protecting our investment in technology and internal skills.”

Supporting Quotes

About Tilly’s

Tilly’s is a fast growing destination specialty retailer of West Coast inspired apparel, footwear, and accessories with an extensive assortment of relevant and sought-after brands rooted in action sports, music, art and fashion. Tilly’s is headquartered in Southern California and, as of May 4, 2013, operated 182 stores and through its website, www.tillys.com.

TILLY’S

92

• “By using Oracle Endeca, Tilly’s is making it easier for customers to find and connect with the brand and its unique product offerings,” says Mike Webster, senior vice president and general manager, Oracle Retail. “As customers return, whether online, in stores or using a mobile device, Oracle Endeca Experience Manager will equip Tilly’s to interact in ways that reflect the individual’s history with the brand.”

TILLY’S

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Toshiba Medical Systems Live on Oracle HCM Cloud Service to Help Create a High Performance Organization

Oracle Customer:

Toshiba Medical Systems

Netherlands

Industry: Healthcare



Deloitte Manages Implementation of Oracle HCM Cloud Service for Employee Development, Performance, and Talent Management at Leading Medical Product and Services Provider

• Toshiba Medical Systems, one of the leading providers of medical products and services, has deployed Oracle HCM Cloud Service in collaboration with Deloitte*, a Diamond level member of Oracle PartnerNetwork (OPN)

• Toshiba Medical Systems wanted to increase its focus on employee development, performance management and talent management to help it create a high performance organization

• An Oracle customer since 2004, Toshiba Medical Systems selected Oracle HCM Cloud Service in March 2012. The deployment, which was managed by Deloitte, was completed in October 2012

• Going live on Oracle HCM Cloud Service enables Toshiba to move from disparate, manual and offline systems to a comprehensive multinational solution for goal setting, competency and appraisal processes

• The solution will also help the medical provider to create an environment where managers and employees will be focused on the same goals, and will enable the medical provider to look at performance and development needs of both employees and managers

• Toshiba Medical Systems decided it wanted to deploy a Software-as-a-Service (SaaS) solution for talent management and performance management, and selected Oracle HCM Cloud Service, part of Oracle Cloud, after reviewing several SaaS-based HCM solutions and deciding the Oracle offering was the best for its needs

News Facts

• “We looked at many SaaS HCM offerings and felt that the Oracle HCM Cloud Service was the best one to help us further our goals of being a high performance organization,” said Pim Vogel, senior manager HR Europe, Toshiba Medical Systems Europe. “We already see a number of benefits from the solution, including a more aligned environment in which all our employees will be focused on the same goals. We’re very excited about the potential for Toshiba Medical Solutions to provide better development opportunities for our managers and employees.”

• “The deployment of Oracle HCM Cloud Service at Toshiba Medical Systems was a collaborative and smooth process,” said Stef Oud, Oracle Practice Leader EMEA, Deloitte Netherlands. “We’re proud to be a part of this important step for Toshiba Medical Systems as it continues to improve its already strong workforce via uniform assessments, goal-setting and development. We are confident the solution will help them become an even stronger company.”

• “We are pleased Toshiba Medical Systems has elected to deploy Oracle HCM Cloud Service,” said Gretchen Alarcon, vice president, Oracle HCM Strategy. “We view Toshiba as an example of an organization leveraging Oracle’s Cloud solutions to empower business transformation, and are proud to be a part of their solution.”

Supporting Quotes

TOSHIBA MEDICAL SYSTEMS

94

UBS Selects Oracle Fusion Human Capital Management in the Cloud

Oracle Customer:

UBS

United Kingdom




Firm Sees Benefit from SaaS Delivery of Extensive HCM Functionality

• UBS has selected cloud-based Oracle Fusion Human Capital Management (HCM) to help securely provide the information and tools needed by its Human Resources functions for its workforce of 65,000 across more than 50 countries

• UBS draws on its 150-year heritage to serve private, institutional and corporate clients worldwide, as well as retail clients in Switzerland. The firm combines its wealth management, investment banking and asset management businesses with its Swiss operations to deliver superior financial solutions

• UBS chose Oracle Fusion HCM after a review of HCM Software-as-a-Service (SaaS) vendors on the market and determined that Oracle Fusion HCM was a strong fit due to its functionality and secure delivery. For a global financial services institution, such as UBS, data security is of critical importance

• In addition, UBS expects to take advantage of future enhancements to Oracle Fusion HCM, which is designed to deliver ongoing value to HR, managers and employees without lengthy upgrade cycles

• UBS is planning to deploy a number of Oracle Fusion HCM modules, including Global HR, Business Intelligence, Performance Management, Talent Management and others

News Facts

• “With a global workforce of about 65,000 across more than 50 countries, UBS needs an HCM solution that works globally and can help transform the way our HR organization delivers services,” said John Bradley, Global Head of HR, UBS. “We believe that Oracle Fusion HCM will significantly increase our HR core platform capability.”

• “As a significant Oracle customer for many years, including the long-term use of Oracle’s PeopleSoft as our core HCM platform, we were looking for a next generation business-enabling solution that allows us to maintain our security and data protection, whilst reducing total cost of ownership,” said Michele Trogni, Group CIO, UBS. “We regard Oracle Cloud HCM Services as a good fit with our own technology strategy.”

Supporting Quotes

UBS

95

Vegas PBS Supports State Employment Initiative by Offering More Than 4,000 Online Training Courses to Public and Private Workforces

Vegas PBS—the local public television station for Southern Nevada—is one of America’s most watched PBS stations on a per-capita basis. Vegas PBS is dedicated to the lifelong education of its audience members. It strives to expand its television broadcast impact through supplemental materials on VegasPBS.org, PBS.org, PBSKids.org, PBSParents.org, PBSTeachers.org, NextAvenue.org, and via online distance education and workforce development tools.

“Following the recession, our region had one of the highest unemployment rates in the country, and we wanted to expand our organizational capabilities to support workforce training and get Nevadans back to work. Oracle Taleo Learn Cloud Service enabled us to help build worker capacity in our communities and support lifelong education.” –– Debra Solt, Director, Vegas PBS

• Expand focus on educational mission and help train and retrain community members, who speak multiple languages, to help people rejoin the workforce or qualify for new positions following the most recent recession

• Implement a learning-management system (LMS) that is easily customizable to support the training needs of various organizations and e-commerce system integration, as well as serving as a model for other PBS stations, nationally

• Ensure that the training platform is user friendly—easy to navigate and accessible 24-hours a day from mobile devices and desktop computers—and complements existing programs at local colleges and universities

Challenges

Oracle Customer:

Vegas PBS

Las Vegas, Nevada

www.vegaspbs.org

Industry: Media and Entertainment

Annual Revenue: Under $100 Million

Employees: 100



• Developed Global Online Advanced Learning (GOAL), an online educational tool based on Oracle Taleo Learn Cloud Service, to offer more than 4,000 customized classes and training courses that align with the Nevada governor’s economic development plan to help train workers and diversify Nevada’s industry base

• Customized a vendor-developed online, food-handler-safety training program and imported it into the Oracle Taleo Learn Cloud platform that is accessible through computer and mobile devices, offering the program in seven languages, training more than 106,000 people in the first year, reducing training costs by US$10 per person

• Supplemented existing university and college programs by providing online content to support rural community members, remote from the physical campus

• Integrated the Oracle Taleo platform with e-commerce tools, providing payment flexibility to support 10,000 new course enrollments per month

• Improved trainee accountability by requiring trainees to answer 70% of a 32-question quiz correctly, and enabled tens of thousands of users take courses to maintain certification in the hospitality industry

Solutions

VEGAS PBS

96

• Partnered with industry, government, nonprofit, and educational institutions—such as hotels and casinos, the local health education center, and the Nevada State Society for HR Management—to offer customized, online access to licensed content, testing, and certification courses and programs

• Helped save partner organizations money by enabling them to focus on their core mission instead of on training

• Ensure that the most current food safety practices are taught to Clark County food-service workers, reducing instances of food-borne illness and inspection infractions or closures

• Served as a model for the Virginia PBS station to implement a similar online education tool

Following a six-month vetting process, Vegas PBS selected Oracle Taleo Learn Cloud Service, because the platform provided the organization with the means to meet its goals to support lifelong learning as well as develop new and more cost-effective training for the industry. The platform offered the flexibility Vegas PBS needed to create a dynamic and user-friendly online training portal for government and industry partners, as well as local citizens.

Why Oracle

After launching its workforce initiative, Vegas PBS made the decision to purchase Oracle Taleo and launched its first customized training subportal in less than five months. After completing its testing and IT team’s training on the portal, Vegas PBS launched its LearnCenter to the general public, integrating it with its e-commerce system.


VEGAS PBS

97

Zions Bancorporation Tracks Recruitment Efforts for Eight Bank Subsidiaries with More Efficiency and at Less Cost

Zions Bancorporation is one of the nation’s premier financial services companies, consisting of eight banks—including Amegy Bank of Texas, California Bank & Trust, National Bank of Arizona, Nevada State Bank, The Commerce Bank of Oregon, The Commerce Bank of Washington, Vectra Bank Colorado, and Zions First National Bank. Between these brands, Zions operates more than 500 full-service banking offices in Arizona, California, Colorado, Idaho, Nevada, New Mexico, Oregon, Texas, Utah, and Washington. In addition, Zions is a national leader in small business lending, public finance advisory services, and agricultural finance. The company is included in the S&P 500 Index.

“The banking and financial industry is highly regulated. Oracle Taleo not only enabled us to reduce overall spending and integrate our financial recruiting system across our brands but also to meet all related regulatory expectations. We are very pleased with Oracle Taleo, and I would recommend the solution without reservation.” –– Deborah Battista, Senior Vice President, Human Resources, Zions Bancorporation

• Implement an updated job-applicant tracking system to improve ease of use, support the needs of eight banking subsidiaries, and meet financial regulatory requirements

• Eliminate monthly overspend on customizations, which consistently ran more than 50% over budget, to improve cost efficiency for the financial institution’s recruiting process

• Standardize and centralize the recruiting process across the financial enterprise to improve corporate-level reporting and create a better candidate experience

Challenges

Oracle Customer:

Zions Bancorporation

Salt Lake City, Utah

www.zionsbancorporation.com



Employees: 10,369



• Implemented Oracle Taleo to support a unified and controlled recruiting process while enabling each bank to maintain its own branding for hiring activities

• Reduced overall recruitment-technology spend, thanks to an integrated system that houses all banking brands on one platform while maintaining regulatory compliance

• Enabled integration with prescreening processes to streamline the recruiting process

• Provided flexibility to configure the solution as needed to improve the overall candidate experience across the eight banks, while eliminating monthly customization overspending

• Gained ability to analyze quantitative recruiting metrics and effectively report on banking affiliates’ recruiting activities to corporate management—enabling more informed decision-making regarding staffing

• Improved ability to handle various applicant flow levels and share candidates across the enterprise—including posting jobs in all markets and sharing qualified talent across the banking brands

• Worked with Oracle to support the implementation process and ensure the technology transition and staff training went smoothly

Solutions

ZIONS BANCORPORATION

98

“We identified 68 areas we would like to improve in our legacy applicant tracking system. We selected Oracle Taleo because it enabled us address all 68 of those concerns, while also centralizing our recruitment model and providing our subsidiaries with the ability to customize activities to their individual bank. Further, Oracle Taleo is the premier, holistic, talent-management solution, and we trust that Oracle’s commitment to research and development will ensure the system can support our long-term needs,” said Deborah Battista, senior vice president, human resources, Zions Bancorporation.

Due to its strong partnership with Oracle, Zions Bancorporation is planning to expand the technology platform in the future to include performance management and succession planning technologies.

Why Oracle

“We successfully completed the implementation with Oracle Taleo in about six months, including getting our staff trained and comfortable with the new technology. We also leveraged the expertise of an Oracle representative to support us throughout the implementation and training process to help troubleshoot any issues that might arise and ensure the implementation met our specific needs,” said Deborah Battista, senior vice president, human resources, Zions Bancorporation.


ZIONS BANCORPORATION

Oracle Corporation

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For more information on Oracle HCM Cloud, please visit www.oracle.com/hcm Copyright © 2014, Oracle. All rights reserved. Published in the U.S.A. This document is provided for information purposes only, and the contents hereof are subject to change without notice. This document is not warranted to be error-free, nor is it subject to any other warranties or conditions, whether expressed orally or implied in law, including implied warranties and conditions of merchantability or fitness for a particular purpose. We specifically disclaim any liability with respect to this document, and no contractual obligations are formed either directly or indirectly by this document. This document may not be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without our prior written permission.

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