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With its new retail dedicated tools, TouchPoint Consulting now supports your business to secure & deliver the next best offer to consumers consistently across meaningful touch points whether physical (shops, loyalty card, call center) or digital (website, online shop, forum, Facebook page, etc.)
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OMNICHANNEL RETAIL
SOLUTIONSBy TOUCHPOINT Consulting Corporation
Retail is Everywhere
INTRODUCTION
• Omnichannel retailing at the crossroad of online retail, affiliate marketing, mobility & social networking.
• A way for retailers seeking to satisfy customers who increasingly want the Brand User Experience from both Digital & Physical.
• In order to survive, successful merchants have to include both digital & physical and deliver to their customers part of a seamless customer lifecycle.
Benefits from Each Word
CUSTOMER TOUCH POINTS
CUSTOMER LIFECYCLE
CUSTOMER INTERACTIONS
Note: Voice of Customer programs are used to measure customer engagement with merchant/Brand. Collected data and insights are often used in post-purchase to come up with relevant follow-up initiatives.
OUR SOLUTIONS
RDO: Retail & POS
Solution Retail Development Office Platform
Description Comprehensive & scalable software solution for medium to large retail businesses.
Features • Modular platform• Real-time communication between
outlets• Open architecture: Easy to deploy,
faster performance for an improved scalability
• Database neutral: Full control over how the data is stored and used.
eRDO: Online RetailSolution Online Retail Development Office
PlatformDescription Easy to setup & powerful stand alone online
retail & payment platform. Can also be easily integrated with RDO solution for powerful retail solution reaching to customers both physically and digitally.
Features • Payment gateway• Logistics & delivery management• Online helpdesk, resource center• Easily plugs in with other TPC solutions
such as RDO & Loyalty program.
KROWDKICK: Social Deal PlatformSolution KrowdKickDescription Allows merchants to engage customers &
social fans & followers with social word-of-mouth deals and transform them into a powerful mechanism for acquiring tens of thousands of new leads and even more followers!
Features • Improves engagement & online visibility• Increases social reach (Friends, Fans &
Followers)• Lead acquisition & footfalls• Zero-cost earn media & coupon
distribution• ‘one click redeem’ with RDO & eRDO
platforms
Loyalty & BenefitsSolution Loyalty & Benefits Platform
Description Allow you to customize, manage & scale up loyalty program & attached benefits for various retail customer segments.
Features • Can be used for single or mutliple Brands/Outlets
• Choose from various presets loyalty schemes & membership tiers
• Card-linked offers ready• Integrates with RDO & eRDO platforms
at membership / customer ID level
Total Solution Benefits
GIVEAWAY
With a comprehensive range of platforms to support your omni-channel retailing needs, TOUCHPOINT Consulting is ready to support your business secure & deliver the next best offer to consumers consistently across multiple online & offline touch points.
Our Business
Founded in 2008
Privately owned Consulting & IT development business
Based in Ho Chi Minh City, Vietnam
Servicing Clients over South East Asia.
Specialized in providing consulting & development services in Retail, Social & Digital Marketing, Healthcare & Education
Consulting & Development Services
Software & solution audit
Business analysis & planning
Business planning
Digital & Social Marketing strategy
Software development & implementation
Maintenance & Support
Project management
Our Clients
Our Team
Etienne Ricco (Mr.) – Managing Director
•10+ years experience in digital marketing with experience in account servicing, business & platform development, social strategy planning.
•Account Director at NEW MEDIA Worldwide, Full Service Digital & Media Agency (DMS Group)
•Business development director for MSN ASIA
•Intl. Master in business management at SKEMA Business School (Paris, France)
•Bachelor of Sciences in Finance and business management (Poitiers, France)
Our TeamThanh Do (Ms.) – Technical Director
•Advanced software engineering and management certificate with Motorola, Adelaide, Australia
•MBA and Bachelor of Sciences in Computer Science, University of Calgary, Alberta, Canada
•15+ years experience in consulting and web/software development (client/server apps, e-commerce, web apps)
•5 years at senior management of software company with clients in USA, Europe, Japan
•Chairwoman of VINASURE, Third Party Administration in Insurance
•Member of Vietnam Professional Network Engineers
Thank you for your attention.
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