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© CGI Group Inc. Confidential
From UX to full integration and security.Let CGI guide you through Salesforce implementation project.
Martin Škořepa, Director, Emerging Technologies29th September 2016
2 Confidential
About us
CGI is the World’s
5th largest independent information technology and business process services company
Canadian Owned, Headquartered in Montreal, Quebec
High-end business and IT
consulting
End-to-end IT and business process services
40 years of successfully
partnering with our clients
Client proximity model complemented
by unique global delivery network
100+ leadingIP-based solutions
Focused industry and domain expertise
68,000 professionals,
85% shareholders*
CAD$ 10B annualized revenue20 Billion Backlog
Serving 10,000+ clients
400 officesin 40 countries
9.4/10 clients wouldrecommend us for
further work
9.29/10client satifaction score
3 Confidential
Our Salesforce Competence
Bangalore
Montréal, QCSherbrooke, QC
CANADA
INDIA
FRANCE
ENGLAND
SWEDEN
SydneyAUSTRALIA
Toronto, ONVictoria, BC
FINLAND
10Salesforce Centers of Excellence Worldwide
27,000+Users enabled in 11 languages 70%
SFDC consultants certified (Administrators or Developers or Service Cloud )
30+clients & 150,000+
users deployed globally
Chennai
CZECH REPUBLICNETHERLANDS
USA
Professional teamBusiness consultantsArchitectsDevelopersTesters
Experienced teamVarious industryNearshore deliveryAgile approachUX, Integration, Mobile, Advanced Analytics
Certified teamForce.com developerAdministratorAdvance AdministratorSales Cloud ConsultantService Cloud ConsultantPardot Consultant
4 Confidential
The successful Salesforce implementation story
User Experience
Core system Internal systems
Integration
Migration
Advanced analytics
Security
External influence
5 Confidential
User experience
Beautiful design is not important, when whole product is unusable.
6 Confidential
Our approach to User Experience
• Every feature is tested for best usability by Salesforce team
• Can be easily damaged by customizations
• We use features for UX designers contained in Salesforce CRM
• Our UX designer supervises during project implementation to provide best User Experience
7 Confidential
Integration and migration
It might seem that the integration has already been solved:
However, keep in mind that:
• Successful automatic integration influences User Experience• Integration and migration may consume half time of total project time
Stan
dard
Sal
esfo
rce
API
s
8 Confidential
Our approach to integration and migration
Consider business requirements
Always follow EAI patterns
Set master data management
Mock service during development
Consider Salesforce API limits
Consider dry run for migration
9 Confidential
Getting diamonds from data
External Data
Internal Data Data
Integration and
Management
“Big Data”
Data In Insights Out
Descriptive Analytics:
Flexible Reporting / Ad-hoc reporting
Predictive Analytics:
Forecasting and Probability Models
Diagnostic Analytics:
Discovery / Visualization
Save time and provide unique and innovative insights
Decision maker(s)
Ground Truth
Data2Diamonds™
BI M
atur
ityBu
sines
s val
ue
Prescriptive Analytics:
Optimization
10 Confidential
From our Lab: Office space utilization
11 Confidential
External influence
Example 1: Example 2:
General Data Protection Regulation (GDPR)• Strengthen and unify data protection for
individuals within the EU • Addresses export of personal data outside
the EU• Give citizens back the control of their
personal data
Cloud computing in banking• Cloud computing = outsourcing• Risk analysis• Risk management
12 Confidential
Security
Identity management
Data confidentiality
Logs and audit trails
Unique compliant
requirements
Personnel security
Compliance
Data access controllability Data integrity
Physical security
Encryption
Cloud security controls
Privacy
Salesforce solution
CGI consultancy
External product CipherCloud
13CIPHERCLOUD | © 2016 | ALL RIGHTS RESERVEDCIPHERCLOUD | © 2015 | ALL RIGHTS RESERVED 13CIPHERCLOUD | © 2016 | ALL RIGHTS RESERVED
TRUST PLATFORM
CIPHERCLOUDProtection
• Advanced Encryption• Tokenization• Malware detection
CipherCloud Trust Platform
ControlControl• Data Loss Prevention• Advanced policy engine• Compliance controls
• Anomaly detection• Activity monitoring• Cloud discovery
Visibility
Internal Users
14CIPHERCLOUD | © 2016 | ALL RIGHTS RESERVEDCIPHERCLOUD | © 2015 | ALL RIGHTS RESERVED 14CIPHERCLOUD | © 2015 | ALL RIGHTS RESERVED
Seamless User ExperiencePreserves critical application functionality
Extensive Ecosystem SupportIntegration to internal and external tools
Cloud Security Gateway: Strict Data Residency
Searchable Strong Encryption & TokenizationStops unauthorized access to protected fields
Exclusive Customer Key OwnershipTrue zero-knowledge security and compliance
Williams, Smith, 734 Maple StreetBurlington, VT, [email protected] Preferred, 4468-3198-3244-729
જFଡ# る KM 回 5ঘKઋ] 今 6} ,જFଡ#る KM 回 5 ঘ K ઋ] 今 6} VT, 입 =时 K 今 ઋ@ 間 %ଯV. ଌত K5 VBত2ଌK KM
Authorized User Not Authorized
Seamless to authorized users Keys never leave the enterprise Sensitive data never exposed in the cloud
15CIPHERCLOUD | © 2016 | ALL RIGHTS RESERVEDCIPHERCLOUD | © 2015 | ALL RIGHTS RESERVED 15CIPHERCLOUD | © 2015 | ALL RIGHTS RESERVED
Cloud Security Broker: Visibility and Control
Complete Policy-Based EncryptionEnforce internal and external protection
Activity Monitoring & AnalyticsUser behavior, privileges, settings & anomalies
Shadow IT Discovery & ReportingIdentifies and categorizes over 10,000 apps
Compliance Scanning & Enterprise DLPAuto-discovery, classification, and DLP controls
Multi-cloud visibility and control Seamless support across devices Enterprise integrations
Marketing instance for sharing collateral with channel partners
North American sales – RFIs and RFPs (excluding Canada)
ICAP
Risk scoring & analysis
16CIPHERCLOUD | © 2016 | ALL RIGHTS RESERVED ©CipherCloud | All rights reserved | 16
Authorized UserUnauthorized User
Granular Field-Level Control
©CipherCloud | All rights reserved | 16
17CIPHERCLOUD | © 2016 | ALL RIGHTS RESERVED 17CIPHERCLOUD | © 2016 | ALL RIGHTS RESERVED
Encryption for Salesforce Lightning
18CIPHERCLOUD | © 2016 | ALL RIGHTS RESERVED
Seamless Integration with the Salesforce Ecosystem
OutlookPlug-in
Data Loader
SOQL Explorer
SOAP
HTMLHTML
SOAP
eMail Services
Web2Case /Web2Lead
Crypt Decrypt WS
eMail Relay
Mobile Gateway
Mobile Connections
Browsers
Apex
Enterprise Control
Over 100 successful AppExchange integrations in production
19CIPHERCLOUD | © 2016 | ALL RIGHTS RESERVED 19CIPHERCLOUD | © 2016 | ALL RIGHTS RESERVED
Customers Results
Leading revenue in CASB marketHighest renewal rate - over 90%Industry recognition – 12+ awards 2016 @ RSAMarquee enterprise customersVertical expertise: financial services, healthcare, pharma, government, telco, global data privacy
Technology Innovation
Cloud gateway security pioneerStrong Searchable EncryptionFIPS 140-2 validationAPI model for 100s of clouds“Open API” founder with CSADeep enterprise integrationSaaS application awareness
Complete CASB Platform
Shadow IT Discovery
DLP Policy Control
UEBA Monitoring
Data Protection
Threat Prevention
Cloud Security market pioneer6-years of technology leadershipExperienced technical team17 patents Comprehensive CASB solutionOn-premises, SaaS & hybridMulti-mode: inline & API modes
CipherCloud Innovation and Leadership
Confidential
Our commitment to youWe approach every engagement with one objective in mind: to help clients succeed