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Novell Endpoint Management benefits are to improve user productivity, lower IT costs, and mitigate risks. Viable, SNT Deutschland AG, RFB Consulting, and Woolpert, Inc are companies in the high tech and professional services field that use Novell Endpoint Management tools, such as Novell ZENworks and others, to meet their IT needs.
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Novell® End-User Computing Success StoriesEndpoint Management / High Tech and Professional Services
July, 2010
© Novell, Inc. All rights reserved.2
Novell® Endpoint Management Benefits
• Ensure users get the right applications, whatever device they use
• Repair problems with minimal business impact – reduce troubleshooting time by up to 50%
Impact Success Stories
Improveuser productivity
• Perform easier and faster application rollouts – from 2 days to 2 hours
• Execute fixes remotely – cut travel costs by 50%
• Deploy new workstations quickly – from 1 day to 40 minutes
Lower IT costs
14K PCs
25K PCs
6K PCs
11K PCs
Mitigaterisks
• Stop data breaches – avoid lawsuits of up to $3M
• Reduce business risk and increase compliance - avoid over-spending on software licenses
12K employees
20K devices
3K PCs
© Novell, Inc. All rights reserved.3
Customer SuccessNovell® Endpoint Management
4K workstations
5K devices
20K devices
14K workstations
We looked at several tools like IBM but found that Novell ZENworks™ Configuration Management offered the best scalability and manageability. - May 2010
With the old [Microsoft] solution, it could take up to two hours to install a new application...Novell ZENworks Configuration Management can get the same job done in just 30 minutes. - Jan 2010
Using the asset management capabilities of Novell ZENworks Configuration Management, we can quickly identify which workstations are ready to handle the migration to Windows 7. - Jan 2010
The real cost savings are in license control and management. ZENworks Asset Management gives us a true indication of the licensing required, so we no longer over-provision. - Jun 2009
We selected Novell® ZENworks™ Configuration Management because its patch management and asset management capabilities were far superior to those of the Altiris solution. - Nov 20102K employees
© Novell, Inc. All rights reserved.4
Key Analyst RecognitionNovell® Endpoint Management
Strong performer, Forrester Wave™: IT Asset Life-Cycle Management, Q2 2009
Visionary, Magic Quadrant for PC Configuration Life Cycle Management Tools, Nov 2009
Challenger, Magic Quadrant for Mobile Data Protection, Sep 2009
“ZENworks™ Configuration Management is particularly strong in the management of Linux-based devices”, Jan 2009
“Organizations should definitely include Novell ZENworks™ in their evaluations”, ZENworks, Apr 2010
© Novell, Inc. All rights reserved.5
Press PresenceNovell® Endpoint Management
ZENworks Asset Management - Best Asset Management Solution
ZENworks Endpoint Security Management - Best Security Solution
With the recent enhancements to the [ZENworks™] portfolio, customers now have the tools to mitigate the risks that come with large scale Windows 7 migrations including potential data loss and user downtime - Mar 2010
ZENworks Configuration Management – Finalist Best Policy Management Solution, SC Magazine 2010 awards
ZENworks Patch Management – Solid patch management solution that scales nicely for any size environment - Feb 2010
ZENworks Endpoint Security Management – Certainly a strong product, as one would expect from Novell - May 2010
Endpoint Management In High Tech and Professional Services
© Novell, Inc. All rights reserved.7
Challenge
Solution Results
"Novell® ZENworks™ Configuration Management has been a lifesaver for us as we
no longer have to send a whole team to set up a new call center. With remote
management, a few technicians can get things up and running in no time.”
Viable provides next-generation video relay services for deaf and hard-of-hearing persons that can be accessed wherever there is Internet or wireless connectivity, opening them to a world of communication possibilities.
Reduce the time required to set up new call centers
Enable remote endpoint management across worldwide locations
Novell ZENworks Configuration ManagementNovell ZENworks Linux ManagementAlso:Novell GroupWise®
Novell Open Enterprise ServerSUSE® Linux Enterprise DesktopPartner: Mavenspire, Novell Gold Partner
Cut new call center set up time from weeks to days
Reduced hardware shipping costs by 70 percent
Decreased travel costs by 50 percent and support costs by 30 percent
Win over Altiris
Updated January 2010
© Novell, Inc. All rights reserved.8
Challenge
Solution Results
"We were using a Microsoft solution to manage our systems, but it had a number of
limitations which became increasingly apparent as the business grew. We wanted
to find a simpler, faster way of managing our PCs, especially in terms of installing
new machines and distributing software to our users.”
Founded in Frankfurt am Main in 1994, SNT Deutschland AG is a marketing and customer services agency with 4,600 employees and eight locations across Germany. The company has more than 4,000 desktop PCs to manage across its locations.
Improve user productivity by optimizing the rollout of new applications
Eliminate unnecessary IT efforts related to the use of multiple tools for basic tasks
Novell® ZENworks™ Application Virtualization
Novell ZENworks Configuration Management
Novell ZENworks Patch Management under evaluation
Cut new application installation time from 2 hours to 30 minutes
Optimized use of IT team's resources through a simple and central point of control for software distribution
Win over Microsoft
Updated February 2010
© Novell, Inc. All rights reserved.9
Challenge
Solution Results
"With Novell® ZENworks™, we can build new workstations up to ten times faster. And
we've brought consistency to our workstations—a huge benefit from a support and
security perspective."
RBF Consulting is one of the most prominent, award-winning planning and civil engineering consulting firms in the United States. It employs 600 consultants across 15 locations.
Bring greater consistency and reliability to its IT environment
Enable conflicting applications to coexist in the same workstation
Novell ZENworks
Novell ZENworks Application Virtualization
Also:
Novell Open Enterprise Server
Novell Teaming
SUSE® Linux Enterprise Server
Partner: GDS2
Reduced new workstations deployment time by 10 times
Enabled quick new application installations without conflicts
Improved security and support of the standard environment
New customer
Updated April 2010
© Novell, Inc. All rights reserved.10
Challenge
Solution Results
"We couldn't find a solution that was reliable or robust enough until we encountered
Novell® ZENworks™ Endpoint Security Management. As a new customer to Novell,
we're thrilled with ZENworks. The results have been spot on. The solution does
exactly what it is supposed to do, without causing additional work."
Woolpert, Inc., ranked by ENR as a top national design firm, provides professional engineering and architecture services to clients in the public and private sectors. It employs more than 700 professionals in 23 offices located throughout the U.S.
Safeguard the corporate network, while allowing employees to remain productive on the road
Novell ZENworks Endpoint Security Management
Solved the problem of network vulnerabilities during wireless access
Enabled simple administration - ZENworks paid for itself in less than a year
New customer
Updated July 2009
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