Novell Success Stories: Endpoint Management in Government

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Novell Endpoint Management benefits are to improve user productivity, lower IT costs, and mitigate risks. Mariagerfjord, which is a municipality in Denmark, The California Highway Patrol, the City of Carlsbad, Cambridge City Council, The Kingdom of Bahrains Ministry of Social Development are five government institutions that use Novell Endpoint Management Solutions, such as Novell ZENworks and others, to meet their IT needs.

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  • 1. Novell End-User ComputingSuccess Stories Endpoint Management / GovernmentJuly, 2010

2. Novell Endpoint Management benefits ImpactSuccess Stories Ensure users get the right applications,14K PCsImprovewhatever device they useuser Repair problems with minimal business impactproductivity 3K PCs reduce troubleshooting time by up to 50% Perform easier and faster application rollouts from 2 days to 2 hours6K PCs Lower IT Execute fixes remotelycosts cut travel costs by 50% 25K PCs Deploy new workstations quickly from 1 day to 40 minutes11K PCs Stop data breaches avoid lawsuits of up to $3MMitigate Reduce business risk and increase compliance20K devicesrisks- avoid over-spending on software licenses 12K employees 2 Novell, Inc. All rights reserved. 3. Customer Success Novell Endpoint Management We looked at several tools like IBM but found that Novell ZENworks Configuration Management offered the best scalability and5K devices manageability. - May 2010 With the old [Microsoft] solution, it could take up to two hours to install a new application...Novell ZENworks Configuration Management can get the same job done in just 30 minutes. - Jan 20104K workstationsUsing the asset management capabilities of Novell ZENworks Configuration Management, we can quickly identify which workstations14K workstations are ready to handle the migration to Windows 7. - Jan 2010 We selected Novell ZENworks Configuration Management because its patch management and asset management capabilities were far2K employees superior to those of the Altiris solution. - Nov 2010 The real cost savings are in license control and management. ZENworks Asset Management gives us a true indication of the licensing required, so we no longer over-provision. - Jun 200920K devices3 Novell, Inc. All rights reserved. 4. Key Analyst Recognition Novell Endpoint Management Visionary, Magic Quadrant for PC Configuration Life Cycle Management Tools, Nov 2009 Challenger, Magic Quadrant for Mobile Data Protection, Sep 2009 Strong performer, Forrester Wave: IT Asset Life- Cycle Management, Q2 2009Organizations should definitely include Novell ZENworks in their evaluations, ZENworks, Apr 2010 ZENworks Configuration Management is particularly strong in the management of Linux- based devices, Jan 20094 Novell, Inc. All rights reserved. 5. Press Presence Novell Endpoint Management With the recent enhancements to the [ZENworks ] portfolio, customers now have the tools to mitigate the risks that come with large scale Windows 7 migrations including potential data loss and user downtime - Mar 2010 ZENworks Configuration Management Finalist Best Policy Management Solution, SC Magazine 2010 awardsZENworks Patch Management Solid patch management solution that scales nicely for any size environment - Feb 2010ZENworks Endpoint Security Management Certainly a strong product, as one would expect from Novell - May 2010 ZENworks Asset Management - Best Asset Management Solution ZENworks Endpoint Security Management - Best Security Solution 5 Novell, Inc. All rights reserved. 6. Endpoint Management in Government 7. New customerMariagerfjord is a municipality in northern Denmark. The municipal government provides a wide range of services for more than 42,000 citizens. Its IT infrastructure, which includes more than 1,100 PCs, is divided across more than 50 sites. "We were impressed with Novell ZENworks. We realized that Novell was one ofthe few vendors that could offer all the functionalities we needed - asset management, patch management and remote support - in a single coherent suite of products.Challenge SolutionResultsReduce travel associatedNovell ZENworks Application Cut new machine set upwith managing endpoints Virtualizationtime from 1 day to 40minutesImprove user productivity byNovell ZENworks Assetdecreasing incident Managementresolution timesNovell ZENworks ConfigurationAvoid non-compliance with Managementsoftware license agreementsNovell ZENworks PatchManagementPartner: IT Quality 7 Novell, Inc. All rights reserved.Updated January 2010 8. The California Highway Patrol (CHP) provides highway safety, protects state facilities, conducts criminal investigations and assists local law enforcement agencies. It is the largest state police agency in the United States, with more than 10,000 employees. "We're able to distribute new applications statewide overnight. Without Novell ZENworks Configuration Management, we wouldn't be able to do that. Weve improved the way we distribute applications, manage IT resources and resolve system issues.ChallengeSolutionResultsEnable a dozen IT staffers to Novell ZENworksIncreased efficiency andmanage 7,500 desktops and Configuration Management reduced operating costs 3,000 laptops across 150 now CHP can distributelocations Also:applications overnightNovell Open Enterprise Enabled troubleshooting in aServer quick and consistent mannerNovell Identity Manager critical for dispatch sites that need to be up and running 24/7 8 Novell, Inc. All rights reserved. Updated April 2010 9. With 22 networked sites, the City of Carlsbad, located between San Diego and Los Angeles was looking for a way to streamline the administration of its more than 1,000 PCs. "Novell ZENworks Configuration Management has been a great benefit for us. Itsaves us a significant amount of time in application distribution as we can now push out new applications across the City within just a few hours, rather than days. Without it, we would need additional desktop support employees or have a reduced level of service. Challenge Solution ResultsReduce the time and Novell ZENworks AssetCut the application rolloutfinancial burden of managingManagement time from several days to1,000 desktops and ITjust a few hourssystems across 22 sites Novell ZENworksConfiguration ManagementBalance the time spent onmaintenance tasks (70%)and new projects (just 30%) 9 Novell, Inc. All rights reserved. Updated October 2009 10. Cambridge City Council provides statutory local authority services to 130,000 residentsand businesses in Cambridge, UK. "With the Novell solution, we have eliminated the technical support previously required for users' home PCs, and increased the security of access. For example,the complete prevention of printing and local copying of files helps the Councilcomply with its confidentiality and Data Protection requirements, and yet grants fullaccess for authorized users to the information they need.ChallengeSolution Results Enable flexible home-officeNovell ZENworks Reduced the number of working for its staffApplication Virtualization support and technical calls to the IT helpdesk Give staff secure, easyPartner: Serco access to central systems Improved green agenda and comply with data privacycommitment with staff regulations working from home 10 Novell, Inc. All rights reserved. Updated December 2009 11. The Kingdom of Bahrain's Ministry of Social Development (MOSD) employsapproximately 600 people working with a wide range of sectors, institutions andindividuals to develop Bahraini society."We initially chose the Novell solutions as best-of-breed, not specifically because they were open source - the reduced cost is a good additional benefit. NovellZENworks Configuration Management and Novell eDirectory give us full controlover users, their desktops and the data shared among them. This saves time andeffort and increases security.ChallengeSolutionResults Streamline and automate Novell ZENworks ConfigurationReduced support effort by at user and desktopManagement least 60 percent management Also: Novell Open Enterprise Server SUSE Linux Enterprise Server Novell Identity Manager Novell SecureLogin11 Novell, Inc. All rights reserved.Updated March 2010 12. Unpublished Work of Novell, Inc. All Rights Reserved. This work is an unpublished work and contains confidential, proprietary, and trade secret information of Novell, Inc. Access to this work is restricted to Novell employees who have a need to know to perform tasks within the scope of their assignments. No part of this work may be practiced, performed, copied, distributed, revised, modified, translated, abridged, condensed, expanded, collected, or adapted without the prior written consent of Novell, Inc. Any use or exploitation of this work without authorization could subject the perpetrator to criminal and civil liability. General Disclaimer This document is not to be construed as a promise by any participating company to develop, deliver, or market a product. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. Novell, Inc. makes no representations or warranties with respect to the contents of this document, and specifically disclaims any express or implied warranties of merchantability or fitness for any particular purpose. The development, release, and timing of features or functionality described for Novell products remains at the sole discretion of Novell. Further, Novell, Inc. reserves the right to revise this document and to make changes to its content, at any time, without obligation to notify any person or entity of such revisions or changes. All Novell marks referenced in this presentation are trademarks or registered trademarks of Novell, Inc. in the United States and other countries. All third-party trademarks are the property of their respective owners.

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