NET-EUCEN networking session ICT2010

Bruxelles

28/09/2010

Room T008

11:00 – 12:30

ICT2010 “Digitally Driven”ICT2010 “Digitally Driven”Networking session 3211Networking session 3211

““Enlarging the network of stakeholders for Enlarging the network of stakeholders for the definition of innovative user-centred the definition of innovative user-centred

servicesservices””

The NET-EUCEN network approach

Francesco Niglia

Head of ICT Unit

Innova SpA

List of contents

What is NET-EUCEN Activities and targets The role within the ICT4eGOV and ICT4PM

context Plan and procedures for enlargement Plan and procedures for cooperation The Best Practices scouting Contacts

ICT2010 (session 3211) The NET-EUCEN network approach Bruxelles, 28/09/2010

Acknowledgements


The NET-EUCEN Thematic Network (Grant Agreement N°250522) is co-funded by the European Commission, Information Society and Media Directorate-General, under the ICT Policy Support Programme (ICT PSP). The authors wish to acknowledge the Commission for their support, the efforts of the partners and the contributions of all those involved in NET-EUCEN

Network funded under CIP-ICT PSP Objective 3.4: “Defining Guidelines for user centricity“

Duration 3 years start April 2010 End March 2013

What is NET-EUCEN

A network! Creates, animates, manages a network of

stakeholders in Governance and Policy Modelling domains• Support users to use EU services and outline

new ones Network members deal with eServices:

• ICT competences• Network enlargement competences• Scenario development• Different services application areas• Policy makers (including experts)


The network – EU coverage (start)

23 members 16 Countries

composition of NET-EUCEN consortium

TTC20%

IND12%

PME20%

PA28%

HE / R&D20%

Users to be included


The Goals

Put the user “at the center” of the definition new services (normal people, not only ICT and/or R&D involved ones)

Draft the guidelines for innovative services based on interoperability

First attempt to validate scenarios for the user-centered services


The macro targets


T1 Establish communication between sectoral S4U communities;

T2 identify next steps in terms of research or integration

T3 Provide the EC with a set of guidelines

T4 Support interoperability and standards

T5 Awareness raising

T6 Promoting co-operation and clustering approaches

T7 Enlarge the dynamic network

T8 Identify market opportunities

The PKI targets

~ 400 organisations invoved in NET-EUCEN• 2 P.A. for each EU-Country (at least)• 100 researchers• 5 User Commmunities• 5 P.A. associations

40 best practices• 25 of the network• 15 outside the network (U.S., Japan)

16 scenarios for user centricity services• 8 based on existing technologies• 8 based on future technologies

Current results


Functioning

RULE # 1 “The network works only if members cooperate and are actually involved in operative activities”

RULE # 2 “Time and budget must be optimised by each member”

RULE # 3 “Each member it’s asked to provide feedback and/or support, the sustainability is ensured by a light and very focused involvement”

RULE # 4 “Each member shall contribute to create awareness of the network and interest in third subjects”


Macro activities:

Set-up and enlarge the network

Map solutions and comparison

Contact external subjects

Gather information from users and analyse them

Build solutions and assess them

Create awareness

Outline sustainability-driven actions


The methodologies

Best practices collection Brainstorming sessions

• Bottom-Up needs description• Users at the center. User expose his/her whishes• Assessment by: services developers and providers, NEPEG

NEPEG (NET-EUCEN Peer Expert Group)• Contribute to the definition of S4U guidelines• Facilitate the participation of industries and users open-

events• Discussion of preliminary and ongoing results

Seriuos gaming, document and scenarios voting• Online test of new services through the portal


The role within the EC funded initiatives

Establish a “bridge” with people

Collect and clusterise results of other initiatives

Transfer the “desiderata” of users to the ICT4GOV and ICT4PM domains. Usabe by other initiatives

Provide rationalisation of guidelines in terms of services set-up requirements

Provide plans for S4U integration


How to join the network

Be sure of being actually interested and to belong to the target categories (remember RULE # 1 the network works only if members cooperate and are actually involved in operative activities)

2 steps procedure• Request of membeship (provide

Organisation’ details and leave contacts)• Agreement of the partners• It takes up to 2 weeks


A member of the network…

Is enabled to participate and be involved in all the network activities, in strategic decisions, document definition and events realisation.

Is asked to provide feedback and support in one of the main S4U areas

Will benefit from targeted information about ICT4eGOV fields, such as the progress of the guidelines, scenarios and invitation to specific events.

No entrance fee. No economic effort (only man/days).


Plan of cooperation

Cooperation with:• Other eGOV networks• Other projects• Other initiatives

Share taxonomies, clusterisation and methodologies• Ensure interoperability of results• Possibility to exchange databases• Ensure long-term viability of outcomes

Share events• Awareness and cooperation events


back

Plan of cooperation (2)

Participation / hosting during general meetings

Inclusion of some (or all) the Consortium’ Organisations into the NET-EUCEN

Possibility to use the NET-EUCEN platform for continuous dissemination

Possibility to include medium-term objectives in NET-EUCEN operations (to be verified with actual needs and scopes)


back

Events

Planned events• 6 month plenary network events in Bruxelles• 6 International events for dissemination• 6 other local events in Europe

M6 Plenary meeting Brussels 30 September NEM Summit 2010, 13-15 Oct. Barcellona

• Pending approval• Stand + rendez vous (networking cocktail)

From November 2010 to June 2011• 8 local events for user requirements data

gathering. (BE, DK, HE, IT, LV, PL, PT, UK)


S4U BP concepts

What is a BP in NET-EUCEN• A service already set-up that takes into account the real

needs of a user thanks to the customisation and interoperability of different other services and/or platforms (i.e. google maps + traffic info on my mobile)

• Typical characteristics of BP definition (re-usability, intercultural understandings, repetable procedures, etc..)

• Some examples

The NET-EUCEN portal:• started to be developed as a BP• As collector of other BPs to be embedded and used by

network members (not only a database)


Q&A

? How to involve users, users associations, users categories, administrations

? How to define, test and validate a scenario


@ - - - www

Francesco Niglia Innova SpA [H.Q.]

@ [email protected] Via Giacomo Peroni, 386

Mob: +3290398946 00131 – Roma – Italia

Office: +0832349659 [hq] +39 0640040358

effennebis

THANK YOU!Learn more about NET-EUCEN @ www.net-eucen.org


Technology

NET-EUCEN networking session ICT2010