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MyFeelBack, SaaS software allows companies to create and diffuse customer data acquisition campaigns via smartphone, tablet and PC in all simplicity. With no technical knowledge required, our clients use our solution independently in less than 30 minutes. Thanks to our powerful statistical engine, the received feedbacks are analyzed in real time . The statistics obtained are exportable with a single click and the user can generate custom reports. Today MyFeelBack is considered the reference of multi-channel customer care, with clients such as SNCF, Leclerc, Sanofi and Natixis. MyFeelBack is a SaaS program that doesn’t require any technical skills. It offers a complete value chain that allows you to create your customer care campaigns with optimal customization in under thirty minutes. Create your web forms with single or multiple choice questions, free fields for acquring personal data ( dayta ) such as email addresses, original grading scales and complete personalization. Diffuse your surveys in multichannel using multiple ways : QR codes, NFC, visual recognition, SMS, website integrated widegets, URLs… MyFeelBack is not one more survey creation tool, MyFeelBack is the solution that allows you to centralize the creation of your campaigns and to access them from anywhere. MyFeelBack allows you to diffuse your campaigns in one click and to manage them simply . The data is instantly analyzed and you have a statistical view of the end users’ feedback. In less than two years, MyFeelBack has become the reference in multichannel customer relations, working with the best. The No. 1 in French transport, the worlds of retail and banking, and the global leader in eye care all trust us.
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The right questionnaire,
to the right person, at the right time.
[email protected] www.myfeelback.com +33 5 62 80 44 27
How to collect high commercial value customer information?
You need up-to-date client databases. Your update operations are expensive, one-off and uniform.
How to keep your customer data continuously up-to-date?
This costs require you to focus solely on contact information acquisition. But your clients’ expectations and needs are at the heart of your business!
The challenges of customer knowledge
Targeted surveys using your client data
CRM Behavioural
data
+ Client ID Contact information Purchase history Loyalty
Geolocation Device Browsing Temporality
Targeted survey
ü Questions adapted to the customer
ü Response rate: + 52%
ü Collect unprecedented declarative data
=
An automated service, piloted by your teams.
Create Target Analyse
ü Graphical customization
ü Question configuration
ü Client data importation
ü Target selection
ü Scenario definition
ü Multi-channel diffusion
ü Custom report creation
ü CRM data updating
ü Scheduled notifications & actions
Create Complete design customization Add your logo and your colors to adapt the questionnaire to your image. You can also add custom themes.
Question configuration
Choose the question types you need between: free-field, choice-questions, smiley or star rating scales, Net Promoter Score, follow-up and skip logic questions. Configure each question intuitively.
Automatic translation
Your questionnaire can be automatically translated into the languages of your choice. The questionnaire will simply come up in the language detected in the browser settings.
Integrated tracking tool
Tag Trackers allow you to follow the performance of each support/media used to deploy your questionnaire. Add groups and they will automatically become new segments in the analysis tool.
Create - Simply & Intuitively
‘’We were both seduced and satisfied by MyFeelBack’s great simplicty’’
Karine Florenza Marketing director Bausch+Lomb
‘’MyFeelBack’s simplicity allowed us to collect highly qualified feedback from our community in a very short time-span. ’’
Thierry Merquiol CEO WiSEED
Target Target definition
Use your current client knowledge to dynamically define your target audience. Choose, for example, a client profile or purchase history to adapt the questions in real time.
Scenario configuration
Choose the behavioural data that will determine the display of your questionnaire: browsing, geolocation, device. Define actions to be triggered following responses given ��by the participant.
Smartphone, tablet and PC compatible questionnaires
Our questionnaires are created with Responsive Design so they dynamically adapt to the display of every device with no technical intervention.
Integrated multichannel deployment
Post your multichannel questionnaires via email, SMS, embedded call-to-action, Iframe, short URL, QR Code and across all social media.
Target – The guarantee of a relevant strategy
‘’Geolocating our respondants allowed us to identify new strategic issues for the newspaper. The results brought us to consider new communication strategies.’’
Aziliz de Veyrinas Director La Tribune
‘’Using MyFeelBack has allowed us to optimize our multichannel prospect acquisition actions’’
Éric Vibert E-business director Theseis –Akerys Group
Analyse Real time analysis
The collected data is analyzed in real time. Log in to your account and consult your charts and barometers to visualize answer trends. Discover your performances by media, city and country.
Custom report builder
Create dynamic reports by selecting and crossing all the data collected by your questionnaire: question, device, geolocation, client data, Tag Tracker, it will auto-update after each new feedback.
.PDF report export and emailing
Download your report in PDF format. Set up a trigger for it to be sent by email in order to share your performances with your co-workers.
Client database CRM enrichment
Connect your CRM database to MyFeelBack via APi to enrich it in real-time with the answers. Automatically build your base with original declarative data.
Analyse – CRM enrichment & performance monitoring
‘’Thanks to MyFeelBack, straight after the event we could print a complete report on the participants perceptions and areas to improve upon.’’
Didier Katzenmayer Industrial Affairs Director, Airbus Operation SAS
‘’MyFeelBack allowed us to easily and quickly analyze the evolution of our community’s desires. We were able to enrich our client databases and optimize their segmentations.’’
Olivier de Trémaudan CEO Vente-Du -Diable.com
Why choose us? Save money with a unique solution
Complete coverage of your data acquisition needs
Poll center
Survey software
Conception Collection & Analysis
$ X
$
X X
ü Dynamic customer database enrichment ü Multichannel lead and prospect acquisition ü Surveys, polls and interaction device
Traceability
X
$ - -
They trust us, what about you?
Over 50 key accounts
25 000 users of our services worldwide
1,2 million client feedbacks analyzed
Over 10 prizes awarding our technology
Join the companies who know their clients.
Contact us!
Tel : +33 (0)5 62 80 44 27
www.myfeelback.com
And don’t forget to follow us on :
/MyFeelBack /+MyFeelBack /MyFeelBack /MyFeelBack /MyFeelBack
