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Copyright 2012. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 2
About XO Communications
• Leading nationwide provider of data and IP
services
• Comprehensive portfolio of communications,
managed network and IT infrastructure
services
• Headquartered in Herndon, VA
• More than 3,200 employees
• Annual revenues of more than $1.5B
• Focus on business, large enterprise and
wholesale customers
• Customers include more than 50% of the
Fortune 500
• Leading brands across major industries
• Major cable, content, mobile wireless and
domestic/global telecommunications
companies
Large Enterprise SMB Mid-Market Wholesale
Our Customers
Copyright 2012. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 3
Why We’re Different
The Solutions You Want.
We provide the key IP communications, managed
network and IT infrastructure solutions your business
needs to accelerate performance, control costs and
simplify operations.
Delivering Value through a Superior Customer Experience
The Performance You Expect.
We’ve built one of the most advanced networks with the
performance, reliability and scalability your business
requires that is in the places you need us to be.
The Support You Need. With XO you’re not just buying cutting edge technology; you’re getting the people behind it. We provide a dedicated account team, expert solutions engineers, and online tools to ensure a consistent and superior customer experience.
Copyright 2012. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 4
Improving
Performance
Managing Increased
IT Complexity
Minimizing IT
Infrastructure &
Maintenance Costs
Securing the
Enterprise
Scaling the Network for
Voice, Video & Cloud
Reduced
Capital Budgets
Helping You Solve Today’s IT Challenges With Solutions that Meet Your Key Needs
Solutions Enabling Your Business Converged Networks | Unified Communications | SIP Trunking
Wide Area Networks | WAN Optimization | Security
Cloud Computing | Content Delivery Networks
Copyright 2012. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 5
Comprehensive Services Portfolio
Internet connectivity and
intelligent networks.
Voice, collaboration and
communications.
Cloud computing, hosting
and IT services.
Faster application and
network performance.
Network security and
data protection.
Robust Services with Simple Pricing to Meet Your Key Communications,
Networking and IT Infrastructure Needs
Internet Access
Ethernet Services
MPLS IP-VPN
VPLS
Private Line
Wavelength
Colocation
Fixed Wireless Access
VoIP
SIP Trunking
Hosted PBX
Web/Audio
Conferencing
Contact Center / IVR
Hosted Exchange
Web Hosting
Managed Servers
Virtual Machines
Storage
Applications
Performance
Management
WAN Optimization
Content Delivery
Networks
Network Security
Data Backup
Copyright 2012. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 6
Internet connectivity and
intelligent networks • Dedicated Internet Access
• IP Transit
• Ethernet Access
• Ethernet Hub
• Ethernet Private Line
• MPLS IP-VPN
• Wireless Backup
• Managed Routers
• VPLS
• Private Line
• Wavelength
• Colocation
• Fixed Wireless Access
Copyright 2012. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 7
Voice, collaboration and
communications • XO IP Flex
• XO IP Flex with VPN
• SIP Trunking
• Enterprise SIP Trunking
• Managed SBC
• Hosted PBX
• Web & Audio Conferencing
• Interactive Voice Response
• Contact Center on Demand
• Mass Notification
Copyright 2012. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 8
Cloud computing, hosting
and IT services • Hosted Exchange
• Web Hosting
• Cloud Computing – Managed Servers,
Virtual Machines, Storage
Copyright 2012. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 9
Faster application and
network performance • Applications Performance Management
• WAN Acceleration
• Content Delivery Networks – Content Caching,
Web & Application Acceleration, Origin Storage,
Video Streaming
Copyright 2012. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 10
Network security and
data protection • Premise-Based Network Security
• Hosted Network Security
• Backup Services – Automated Online Data Backup,
Remote Disaster Recovery, and Laptop Backup,
Recovery & Data Security
Copyright 2012. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 11
The XO Network Superior Performance, Reach and Reliability
Copyright 2012. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 12
The XO Network
Extensive Coverage • 85 major metropolitan markets
across United States
• Global service delivery to 50+
countries on 5 continents
• 3,300 on-net buildings
• Ethernet access to hundreds of
thousands business locations
Robust Assets • Tier 1 IP network
• Built using advanced IP and optical
technology from Ciena, Cisco,
Infinera and Juniper Networks
• 19,000 route mile inter-city miles
• 1 million metro fiber miles
• 50+ colocation facilities
• Fixed wireless spectrum in 80 major
metropolitan markets
One of the Industry’s Largest and Most Advanced IP Networks
Copyright 2012. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 13
Customer Experience Because Service Matters Most
Copyright 2012. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 14
Providing a Total Customer Experience
Designated Points of Contact
Consistent Customer
Experience
Smooth Implementation for
Every XO Service
24x7 Customer Care
Representatives
Customer Portal and Online
Tools to Manage Your Account
and Services Easily
A Dedicated Team of Professionals and Resources from End-to-End
XO Business
Center Solutions
Engineer
Account Executive
Project
Manager
Client Services
Manager
Customer
Care
Service
Delivery
Billing & Audit
Manager
YOUR
COMPANY
Copyright 2012. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 15
XO Customer Portals
Easy Account Management & Billing • View, download and analyze bills and call detail reports
• Pay bills online via credit card or debit from your bank account
• Set up Autopay so bill payments are automatically deducted
each month
• Change billing address online
• Sign up for paperless billing and email payment reminders
• Designate four account access levels (including Master
Administrator)
Mobile Access • Create repair tickets, view ticket status, and make ticket
updates from any web-enabled mobile device
24/7 Customer Care • Initiate trouble tickets online 24/7
• Email requests or issues directly to a Customer Care agent
• Review current trouble ticket status or get notified by email
• Sign up to receive network outage and proactive maintenance
notifications
Online Service Management • Configure features for your VoIP services
Network Visibility & Statistics • Monitor performance on each Internet access circuit
Online Tools to Manage Your Account Anytime, Anywhere
Copyright 2012. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 16
A Recognized Data & IP Services Leader By Top Analyst and Research Firms
#1 Business VoIP & SIP Trunking Provider
• More than 1.3 million business VoIP end users. Recognized by Frost & Sullivan in 2010 and
2011 as the leading VoIP and SIP trunking provider (2011 North American Competitive
Strategy Leadership Award for VoIP Access and SIP Trunking).
Among Top 5 U.S. Business Ethernet Services Providers
• Ranked #5 U.S business Ethernet provider by Vertical Systems in terms of Ethernet port
market share (Year-End 2011 U.S. Business Ethernet LEADERBOARD).
Among Top 5 U.S Business Internet Service Providers
• Recognized by Frost & Sullivan in 2011 has having the fastest growth rate for business
Dedicated Internet Access services (2011 North American Competitive Strategy Leadership
Award for Retail DIA Services) and ranked #5 in terms of market share by revenue.
The Leading Competitive Services Provider (Gartner)
• In Gartner’s Critical Capabilities for U.S. Telecom Services report, XO is the highest ranked
competitive provider, ahead of CenturyLink, Level 3 and tw telecom, in terms of our product
portfolio and capabilities to support mid-size and large businesses.
• The 2011 Gartner Magic Quadrant highlights that has XO has made positive strides in
becoming a “full service enterprise carrier” and has “one of the industry's most straightforward
pricing models for IP services, especially when considering MPLS and SIP services.”
Copyright 2012. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 17
A Trusted, High-Value Provider of IP & Data Services Gartner Ranks XO as the #1 Competitive Services Provider to Support the
Critical Needs of Mid-Size and Large Enterprises
Gartner, Critical Capabilities for U.S. Telecom Services, December 6, 2011
Copyright 2012. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 18
XO Financials
Revenue
EBITDA
Capex
Cash Balance
Long-Term Debt
$1.53 billion
$189 million
$235 million
$63 million
$60 million
65%
35%
Revenue
Data & IPServices
Legacy TDMServices
90%
10%
Sales
Data & IPServices
Legacy TDMServices
All financial data is for FY 2011
Focus on Data & IP Services
Copyright 2012. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 19
Committed to a Superior Customer Experience
The Solutions You Want.
Comprehensive IP communications, managed
network and IT infrastructure solutions.
The Support You Need.
Our employees are passionate about providing
the best customer experience.
The Performance You Expect.
Our network has the proven performance, reliability
and reach to support the needs of the most
demanding businesses.
Because It Matters Most
Copyright 2012. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 20
Thank You
Copyright 2012. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 21
Contact Info
Sean Woodward
Enterprise Account Leader
XO Communications
4000 Highland Parkway
Atlanta, Georgia 30082
Phone: (678) 433-5704
Mobile: (404) 205-2116
Email: [email protected]