Measuring More than Pipes and Pumps: The Evolution towards Levels of Service and Sustainability Monitoring at Water For People

Kate FogelbergRegional Manager, South AmericaIRC Symposium, April 2013Addis Ababa, Ethiopia

• The statistics of the global water crisis do not tell the whole story.

• Billions of dollars have been invested in water projects throughout the world through foreign aid; government

financing; individual, corporate, and foundation philanthropy; and Corporate Social Responsibility (CSR) programs. The

results have been less than impressive.

• Over 30 percent of all water projects fail due to:

• Poor planning and execution

• Lack of local ownership driven by charitable investments

• Lack of a functional support environment, which undermines operation, maintenance, replacement, and

extension of services

• Lack of follow-up (monitoring) to see if the projects are working over time.

• A staggering number of people are caught in this cycle of disease and poverty.

• Districts reach full water and sanitation coverage and approach is replicated and scaled-up

• Communities become self-sufficient

• Water coverage is maintained long-term

• Everyone: Every family, every school, every clinic in defined districts

• Build local capacity to administer, operate, expand, and replace water systems

• Ensure monitoring of level of service and sustainability for at least 10 years

FROM “ADOPT A PROJECT” TO SERVICE DELIVERY

• Donor-driven• Dispersed water projects• No post-construction

follow up• Minimal training, at best• Reactive, no potential for

scale

• Monitoring Service Delivery and Sustainability

• Support to service providers

• Capacity support to service authorities (LGs)

(Lockwood and Smits, 2011).

Proj.#

Project Name Cat.Total Cost

Donor

Number of

Beneficiaries

Funds Needing Adoptio

nReceived

Applied

MOA Receive

d

BOL 9074

Liollata Water Project W $ 4,320

Pennsylvania 225

$4,320.00

$ 3,563.00 7/6/00

11/19/99

EVOLUTION OF MONITORING

Infancy

The Experimental Teenage Years….

Responsible adulthood

LEVEL OF SERVICE

6

Level of Service Scoring Key Level of Service Metrics Points

Scores Colour Label Has Improved Water Point 10 Black No Improved System # of Users Meets Standards 1

1 RedInadequate Level of Service

Majority of Community Members Have Access to the Improved System 1

2-3 OrangeBasic Level of Service

There Is Enough Drinking Water Every Day Of The Year 1

4-5 YellowIntermediate Level of Service

The System Was Down For 1 Day or Less In The Last 30 Days 1

6 Green High Level of ServiceQuantity Of Water Available Meets Standards 1Total 6

LEVEL OF SUSTAINABILITY

7

Level of Sustainability Scoring Key Level of Sustainability Metrics Points

Scores Colour Label Has Improved Water Point 1

0 Black No Improved System Water Was Available On The Day Of The Visit 1

1-3 RedUnlikely to be Sustainable A Tariff Or User Fee Is Collected For Water 1

4-5 OrangeSomewhat Likely to be

Sustainable Water Point Financial Records Were Reviewed By Monitors 1

6-7 Yellow Likely to be Sustainable There Is A Positive Balance Listed In The Financial Records 1

8-9 GreenHighly Likely to be

Sustainable Spare Parts are Available In or Near the Community 1There Is Someone Responsible For Water Point Management,

Operations And Maintenance 1

There Are No Current Problems With The Water Point 1

The System Has Been Expanded To Incorporate New Users 1

Total 9

DONOR ACCOUNTABILITY

http://reporting.waterforpeople.org

http://watermapmonitordev.appspot.com/ 9

GOVERNMENT ACCOUNTABILITY

10

0%20%40%60%80%

100%

157 10

1510 13

19 6

16 3

Cuchumela 2011 Level of Service MetricsYes No

ALTERNATIVA TECNICA DE SOLUCION PARA LAS FAMILIAS SIN CONEXION DE AGUA

Nro. Familias sin conexión PROBLEMAS TECNICOS ALTERNATIVA TECNICA DE SOLUCIONCOSTO APROXIMADO

(Bs)

1 GABRIEL RODRIGUEZ

Estas 6 Familias se beneficiaron con el proyecto de saneamiento de Cuchumuela proyecto 2010 que falta concluir, estos baños no están conectados al sistema de agua de Cuchumuela por que están aislados del pueblo, además están a mayor altura en relación al Tanque del Sistema de Agua.

Construir, un pequeño sistema de red (por gravedad) que consta de: Construir una cámara en el lugar de la vertiente que funcione como Toma-Tanque al mismo tiempo para efectivizar costos, red de diámetros 1", 3/4" y 1/2" y Piletas domiciliarias y publicas.

4800

2 MICO RODRIGUEZ

3 ALFREDO RODRIGUEZ

4 ROLANDO RODRIGUEZ

5 ESTELA RODRIGUEZ

6 FRANCISCO GALVEZ

7 ISIDRO ROJAS La Familia permanece más en Punata.Conexión a la red del sistema de agua. L= 60 m de D=1/2"

2750

EQUITY AND ACCOUNTABILITY: REACHING THE LAST HOUSEHOLD

INSPIRING OTHERS

THANK YOU!