Presenter NameDecember 12, 2013

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MDS Overview

© MDS 2015

May, 2015

MDS Overview

Who we are What we do What makes us unique

Why choose MDS Our capabilities Customers

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Top Customers

Who is MDS

Develop and manage customer management, real-time charging and convergent billing products

Support Digital Service Providers to offer new services and increase revenue

Industry experts that deliver on time and reduce your operational risk

Drive innovation, monetise services, launch fast with private cloud managed services

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What we do

MDS offers a complete convergent real-time charging, billing, analytics and customer management solution.

Our Customer Management Platform (CMP) ensures flexibility, high availability and scalability to address the demands and expectations of real-time requirements.

Offering Network Providers targeted, open, standards-based solutions that are deployed rapidly and cost effectively to support the launch of digital services.

Providing MVNOs with a comprehensive cloud-based platform, to extend capabilities to enter new markets, and grow services that enhance their brand.

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SERVICE ASSURANCEEnsuring service operates as intended and performance is optimised

PROFILING & PERSONALISATIONOffline and online analytics create user profiles that enhance choice and value through personalised offers

MULTI-SERVICECreate compelling convergent offers with rich and immediate context

Comprehensive capabilities for a dynamic market

BILL SHOCKCost control for bill shock and credit / spend limits

SELFCAREPurchase, configure and control services with online Selfcare

HYBRID SERVICE INNOVATIONAgility, flexibility and efficiency through convergent charging

ONE VIEW AND ONE INVOICECustomer management capabilities for a positive interaction

POLICYPolicy control according to content, subscriber and offer, including fair usage

BUSINESS FOCUSDeliver enriched business insight and proactive revenue assurance

REAL-TIME CHARGINGNew services, better customer experience, faster monetisation

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Managed services - extensive, secure and trusted

Dedicated 24/7 service management operationScale for lower total cost of ownershipContinual investment to maintain extremely high standards of infrastructure securityExtensive auditing, checks/balances Proven track record of delivering projects on time and to budget

Quality & Operational Certifications ISO 9001 ISO 27001 Information Security ISO 22301 Continuity Management SSAE 16 Assurance BMS Maintenance & Support

Tasks Full-time resourcesSLA-based Managed BSS with Service Assurance

Analytics Engine50+ Service Levels

120+Assurance

Points

50+ Application Management

Tasks

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What makes MDS unique

Supporting leading operators and MVNOs

Fully assured private cloud that reduces revenue leakage, improves efficiency and optimises operations

Real-time charging and policy providing the services that customers want to use

Integrated online analytics for instant insight and actionable intelligence

Proven scale to support massive transaction growth and complex business models

Web services and modular products that speed integration and collaboration with existing tools

years

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Get to market faster Pre-integrated and defined real-time rating,

charging, policy and customer management Standards-based, TMF-compliant, web services Experienced teams that know the market

Why choose MDS

Remove operational risk ITIL-based proven service with consistent delivery 24 x 7, 365 service management 50 assured SLAs monitor over 200 pre-defined

business processes 120 assurance points – infrastructure, applications

and processes with optimised performance

Reduce costs, focus on growth Interoperates with current stack to maximise

investment Productivity gains – reassign internal IT resource

to other programmes Pre-configured to quickly enter new markets

More customer insight Online business analytics – executive dashboards Embedded revenue assurance and fraud analytics Holistic business intelligence including 80 standard

reports

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Bringing innovation to real-time charging and policy

User interaction/experience Ordering Account check Notifications Notification configuration

SME Shared balances Offline analytics shapes offer Real-time notifications and

control

Best offer analysis Price customer usage against

competitor offerings Guarantee lowest cost or use

data for internal pricing design

Enterprise Single balance shared across

thousands of employees Real-time allocation, reporting

and notifications at enterprise and department level

Complex enterprise offer Department level allocations BYOD policies Bundles and overage charging

Multi-SIM One offer, multiple devices Data shared between devices Device dependent overage

charging

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Providing solutions for a broad set of business needs

Helping Network Providers to launch digital services faster and more efficiently than their stacks allow, and providing MVNOs with a cloud-based BSS to rapidly launch innovative services that attract new subscribers that drive revenue.

Post Pay Real-timeFixed LineBroadband IPTV VOIP

SaaS One Bill View Hosted Managed

ServiceBilling Hosted

Managed Service

IOTB2BConsumer SelfcareSME

Airline Connectivity Reseller Billing

Wi-Fi Packages

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Our customers and partners

Service Providers MVNOs Partners

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Customer snapshot

Supporting Videophone, VoIP and MVNO services Managing O2’s 5.4m business customers

Supporting the launch of the new MVNO from Dixons Carphone – iD Mobile

Delivering a complete billing and customer care solution for multi-level corporate structures and online account management

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How MDS performs

eir MDS implemented bundles for the B2B and Government markets that the legacy system was not capable of delivering.

Salesforce.com …what MDS had achieved in a weeks integration would take most billing vendors months.

Fujitsu UK, CEO The migration of 500,000 subscribers in less than 24 hours was the fastest and smoothest we have ever experienced.

BT It’s really pleasing to see such a major release go in with so little incident. A great testament to the people and the teamwork shown.

Telefónica UKMDS migrated certain MNC accounts who were being billed outside of the B2B platform resulting in c£8m per annum increased revenue.

Dixons Carphone Working MDS gives us the opportunity to build exciting new propositions for customers that will be different to what other UK networks currently offer.

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mdscem.com

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mdscem.com

Thank you

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