Max IT4IT webinar powerpoint

February 3, 2016

Welcome to

Presented byMichael Fulton President, Americas DivisionCC&C SolutionsCertified in: ITIL 2011, TOGAF 9.1Member of Global IT4IT Steering Committee

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About our speaker

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Michael FultonPresident, Americas Division, CC and C Solutions

Michael has over 8 years of experience in Enterprise Architecture and over 25 years of IT experience. ITIL & TOGAF Certified and a Cloud Certified Architect, Michael has led IT4IT Architecture, Cloud Architecture, IT Strategic Planning, Disruptive Cost Innovation, IT Leadership Development, and EA Capability & Training Development at Fortune 50 Company. Experience working across the entire IT Lifecycle, including time in Service Management, Program Management, Project Management, Application Development, and IT Operations. Member of Global IT4IT Forum Steering Committee

Who is CC&C?

• CC&C Solutions (CC&C) is an Enterprise Architecture & IT Transformation consulting, training and implementation organization, headquartered in Sydney, Australia and staffed worldwide.

• Our mission is to lead the development and growth of Enterprise Architecture and IT Capability…

• for the individual• for the organization • and for the industry

IT4IT Goals and overview

• A collaborative approach to improving IT efficiency• Creating standardized, vendor-neutral IT architecture• Driving cost reduction and value optimization

• The Open Group• The IT4IT™ Forum• Value propositions

The Open Group

» Enable all organizations that use information technology to do things better, faster, and cheaper

» Enable all suppliers of information technology products and services to gain business benefit

» Enable every individual that we meet to develop their skills and capabilities

Everything we do, is intended to …

The Open Group is ...

AustraliaBelgiumBrazilCanadaChinaColombiaCzech RepublicDenmarkFinlandFranceGermanyHong KongIndiaIrelandItalyJapanKoreaLuxembourgMalaysiaMexico

488 Member Enterprises in 40 CountriesStaff and local partners in 12 Countries

NetherlandsNew Zealand

NigeriaNorway

PhilippinesPoland

PortugalQatar

Saudi ArabiaSingapore

South AfricaSpain

SwedenSwitzerland

TaiwanTurkey

UKUnited Arab Emirates

USAVietnam

What is the problem we are solving with IT4IT?

• Lack of cooperation across all IT leads to sub-optimization• Insufficiently integrated IT Management toolsets, lack of prescriptive guidance• Inability to gain true insight in order to make good decisions• Immaturity makes it virtually impossible to tackle disruptive innovations like cloud,

agility, mobility, BYOD, …

Who and where are we?Original Consortium

– Shell– Hewlett-Packard– Achmea– MunichRe– Accenture– PriceWaterhouseCoopers– University of South Florida– AT&T

Forum Members now also includes– Armstrong Process Group– BP– Capgemini– CC&C Solutions– ExxonMobil– IBM– Logicalis– Microsoft– Oracle– Origin Energy– UMBRiO– ...

Value Chain

9/2011

RA 1.0 (level 2)

1/2013

RA 1.3 (level 3)

10/2014

RA 0.5 (level 1)

8/2012

RA 1.2 (level 3)

3/2014

RA 2.0 (level 3)

10/2015

Val Sribar, Group Vice President Gartner Enterprise Software Research Group

Poll – Which of these is NOT a problem within most IT departments today?

• Silos, silos everywhere• We need better, faster, cheaper and we need it yesterday• “The cobbler’s children has no shoes”• We have no problems in IT. Everything runs smoothly with no

problems

What is IT4IT™?

• IT4IT™, an evolving Open Group standard, provides a vendor neutral, technology agnostic and industry agnostic reference architecture for managing the Business of IT, enabling insight for continuous improvement;

• IT4IT™ provides the capabilities for managing the business of IT will enable IT execution across the entire Value Chain in a better, faster, cheaper way with less risk;

• IT4IT™ is industry independent to solve the same problems for everyone• IT4IT™ is designed for existing landscapes and accommodates future IT paradigms

Leveraging Business Value Chain Success in ITBased on customers like you over the last 2 years using real world use casesBased on Porter’s Value Chain and lean manufacturing value stream concepts

16

Value Chain, Reference Architecture

From Why to What

From What to How(uses TOGAF®, specified in ArchiMate®

This is all about the data! Embracing existing process and agile frameworks.

IT Operating Model: Value Chain & Reference Architecture

Selection• Optimize portfolios• Communicate value• Evaluate benefit

realization

Service Portfolio• Enterprise architecture• Service portfolio

rationalization• Create service

blueprint and roadmap

Strategy• Define objectives• Align business and IT

roadmaps• Set up standards and

policies

• Consolidate demand• Analyze priority, urgency,

and impact• Create new or tag

existing demand

Demand

Strategy to Portfolio

KPIs:• IT Service Value• IT Service Gap

Requirement Component

Requirement to Deploy

1:n

n:1

PortfolioBacklog

Item

Portfolio BacklogItem (rationalized/

Prioritized)

Competency(availability)

Budget(estimate)

Assets(availability)

Policy

Portfolio Backlog Item

Policy

Requirement

1:n

Service Blueprint

PortfolioBacklog

Item

Conceptual Service

Conceptual Service

Blueprint

n:m

Project Component

IT Project

Scope Agreement

1:n Scope Agreement

Service Design ComponentLogical Service

Blueprint1:n

Portfolio Demand Component

Service Portfolio Component

n:m

Business Process

Portfolio Backlog Item

1:nPolicy

Component

Proposal Component

S2P V.1.3 Sep 29th 2014

Service Model

Data Artifact – Key

Record fabric IntegrationEntity relationship

Functional Component - Key

Functional Component - Auxil iary

Data Artifact – Auxil iary

Engagement dataflow

Current practice

This work is based upon material developed and published by the IT4IT Consortium



Asset Management

BusinessStrategy

IT Financial Management

Labor Management

Problem Component

Problem, Known ErrorDetect to Correct

Service Architecture

Enterprise Architecture Component

n:m

1:1

Deploy• Release plan• Change and configu-

ration process• Knowledge management• Application and security

monitors

Develop• Development: Agile,

iterative, waterfall …• Source & set up

development environment

• Version control• Developer testing

Plan & Design

• IT Project plan• Logical service model• Requirements• Functional & technical• Standards & policies

• Functional: desktop, web, mobile

• Performance: desktop, web, mobile

• Security: static, dynamic

Test


KPIs:• Cycle Time• Requirements

‘Churn’• Production Defects

Proposal Component

Service Portfolio Component

Policy Component

Demand Component

Build ComponentService DevelopmentComponent

Problem Component

Detect to Correct

IT Project


Demand

Requirement

1:n

1:n

Source

1:n

Defect

1:n

RFC (Normal)

1:n

Service Design

Package

Policy

Defect

Defect1:n

n:m

RFC

n:m

1:n

n:m

Requirement Comp.

Test Case

Test Component

Incident Component

Detect to Correct


Conceptual ServiceBlueprint

Project Component

Fulfillment Execution Comp.

Change ControlComponent

1:n 1:n 1:n

1:1

Scope Agreement

1:n

1:1

Logical Service Blueprint

n:m

Service Release

Release Package

Desired Service Model

Scope Agreement


Defect Component

Build

Problem, Known Error

1:1

n:1

1:n

Defect

1:1

Incident

IT Project

Requirement

Defect

1:1

Service Design Comp.

Service Model






Engagement dataflow

Current practice


R2D V.1.3 Sep 29th 2014

Catalog Composition Component

Service Catalog Entry1:n

Request to Fulfill

Request to Fulfill

Fulfillment Request

Release Package

Fulfillment Request

1:n

ReleaseComposition Comp.


Service Catalog Entry (Unbound)

1:n

RFC

1:n

Service Release Blueprint

Measure• Service usage

measurement• Chargeback/

showback• Cost transparency• Surveys and ratings

Subscribe

• Portal engagement• Personalized

experience• Self-service• Manage subscriptions

Define & publish• Merge catalog items

from all fulfillment engines

• Set pricing, options and SLA

• Publish services

• Route fulfillments• Automate deployment• Use internal and

external providers• Integrate with asset,

configuration and change systems

Fulfill

Request to Fulfill

KPIs:• Cycle Time• Cost/Service

Project Component

Service Model






Engagement dataflow

Current practice


R2F V.1.3 Sep 29th 2014

Actual Service CIsDetect to Correct

Configuration Management Component

ReleaseComposition Component

1:n

Service Release Blueprint


Request Rationalization Component

Usage Record

Chargeback Contract

Bill/Invoice

Service Catalog Entry (Unbound)

Usage

Usage

Subscription

1:n

Request

Offer Catalog

n:mOffer

User Profile

n:m

1:1

Shopping Cart

Chargeback Contract

n:m

Fulfillment Request

1:n

1:n

Subscription

Service Monitor

Offer Mgmt. Component

Request

Conversation

Knowledge Item


n:m

n:m

Knowledge Item

Knowledge & Collaboration

Comp.

Incident

Status

1:n

Service Catalog Entry

n:m

Fulfillment ExecutionComponent

RFC

1:1

Detect to Correct

Catalog Composition Component

UsageComponent

Chargeback / ShowbackComponent

RFC Request

Change Control Component

Composite/Compound Request

IT Supplier (External to IT)

1:n

Engagement Experience Portal

1:n

1:1

IT Financial Management

Service MonitoringComponent

FulfillmentEngine & Deploy/Provision Systems

Detect to Correct

Problem Component

Detect to Correct Detect to Correct

Incident Component

Offer Consumption ComponentSelf Service

Support


n:m

1:n

Request

1:m

n:1

Service Catalog Entry (Bound)

Actual Service

CIs1:nRelease Package

IT Asset Management

Supportive Function

FulfillmentRequest


Supportive FunctionSupportive FunctionSupportive Function

Resolve• Implement change• Leverage run books• Verify recovery• Close records

Diagnose• Enrichment • Root cause• Severity and business

impact• Defined escalation

path• Auto-fixed common

issues

Detect• See events, alarms and

metrics across entire infrastructure

• Understand user issues• Trace the relationship

between event

• Define change request• Perform problem and

risk analysis• Approve

Change

Detect to Correct

KPIs:• MTTR• MTBF

Self Service Support

Defect Component


Defect

Portfolio Demand Component


Portfolio BacklogItem

IncidentEvent

Actual Service CIs

RFC

ServiceMonitor

1:n

1:n n:m

n:m


n:m

n:m

n:m

Event Incident

RFCRFC

Problem RFC

Incident

Request to Fulfill

Fulfillment Execution Comp.

PortfolioBacklog

Item

n:m

Usage

1:n

Runbook

Run book

Run book

n:m

Service DiscoveryCI

Defect

Knowledge & Collaboration Component

Knowledge Item

n:m

1:n

1:n

Request to Fulfill

ServiceMonitor Knowledge ItemRun book

Interactionn:m

1:1


1:1

1:1

Usage Component

Request to Fulfill

Defect

1:11:1

Offer Consumption Component

Request to Fulfill

Status

Service Monitoring Component

Incident Component

Change Control Component

ProblemComponent

Diagnostics & Remediation Comp.

Configuration Management Comp.

Event Component

RFC

D2C V.1.3 Sep 29th 2014

Service Model






Engagement dataflow

Current practice


1:n

Request to Fulfill

Actual Service

CIsFulfillment Request

IT4IT™ Functional Model – v2.0

What are they saying - Value Chain

20

From the IT new hire all the way up to the CIO, everyone in IT gets the

Value Chain and can see themselves and their

experiences in it.

What are they saying – Reference Architecture

IT4IT RA provides what ITIL doesn’t,

prescriptive information about what

functionality and data is needed to deliver the

business of IT.

Poll – What is IT4IT?

• A high level depiction of how IT delivers value to the business• A reference architecture for the management of IT• A major improvement over prior IT frameworks • All of the above

Positioning IT4IT™ in the ‘landscape’

IT4IT™ and ITIL®Attribute ITIL® IT4IT™ Reference Architecture

Characteristics Framework describing functions/capabilities/disciplines. Information model-driven reference architecture that accommodates multiple process frameworks.

Origins An aggregation of best practices drawn from a world-wide community of executives, managers, and individual contributors.

Driven by the specific needs of Enterprise Architects and IT managers.

Form Primarily narrative. Primarily architectural, framed using TOGAF® and presented using ArchiMate®.

Utility Oriented to education. Solution-orientation: useable ‘off the shelf’.

Value proposition

Enables detailed analysis at the function/process level. Enables choreography of four high level IT value streams (Strategy to Portfolio, Requirement to Deploy, Request to Fulfill, Detect to Correct) and offers prescriptive guidance for the design of products and services that deliver them.

Structure (LEAVE BLANK) Mutually-exclusive and comprehensive architectural catalogs.

Granularity (LEAVE BLANK) Precise and prescriptive representation of data and integration patterns for the whole IT management domain.

Agility Implicit waterfall, top-down planning orientation. Explicit accommodation of Agile and DevOps trends and lean Kanban process approaches.

Provenance Evolved through various proprietary ownerships. Dynamic, open peer-to-peer development and review processes under the aegis of The Open Group.

IT4IT™ Value Propositions

For ‘consuming IT organizations’ e.g. ExxonMobil, Shell, Origin EnergyAbility to track cost, performance, business value and risk as a basis for

improvement decisions.Dramatically reduced TCO of IT management solution.

For software vendors e.g. IBM, HP, Microsoft, OracleDeliver integrated solutions at lower cost.Opportunity to focus on differentiating innovation

IT4IT™ Value Propositions

For software integrators e.g. Accenture, Capgemini, Logicalis, Tata Consultancy ServicesMove beyond traditional process consulting.Faster, predictable time to valueHigher quality delivery at lower cost to customer

For individuals (‘within’ each of the organization types) personal professional development opportunity.

Where are we?

• 600+ tweets with #IT4IT in January 2016• 5100+ downloads of IT4IT standard

– 783 organizations, 2921 individuals

• 900+ downloads of reference cards• 580+ downloads of IT4IT Pocket Guide • 50+ companies, 250+ individuals signed up for IT4IT forum• Spoke about IT4IT at multiple outside conferences, 15+ events targeted for 2016• Active Speakers Bureau set up to provide potential speakers with help with content

and locations for speaking opportunities

MAX Course: Introduction to IT4IT1-Day course: February 24

This is an introductory course that will provide a basic understanding of the business of IT within an organization and how IT4IT can be used to understand and drive improvements to the business of IT.

Poll Of the courses below, check those you would like to

learn more about.

IT4IT Executive Overview (2 hours) Introduction to IT4IT (1 day) IT4IT Foundation level certification (3 days) IT4IT to ITIL Bridge (2 days)

Poll How interested are you in taking the Introduction for IT4IT class (1-day)?

• Very Interested• Interested• Somewhat Interested• Not Interested

Final ThoughtIT4IT is the future of managing the Business of IT.

Are you and your organization ready to embrace the future?

Connect with me at• [email protected]• https://www.linkedin.com/in/michaelfulton• http://www.ccandcsolutions.com• Twitter - @cccamericas• Skype - cincibuckeyenut

mailto:[email protected]

https://www.linkedin.com/in/michaelfulton

http://www.ccandcsolutions.com/

“MAX leads the way!”Ben, IT Professional with regional technology

IT Professional Training

Professional Skills Agile / Scrum ITIL - ITSM Leadership Project Management Process Management Business Analysis & Solutions Business Writing Microsoft Solutions Framework Train The Trainer

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Enterprise Architecture Courses of Interest Dates

Introduction to Enterprise & IT Architecture 2-22

Introduction to IT4IT 2-24

Solution Architecture for the Practitioner 2-25

TOGAF 9.1 Level 1 & 2 Certification 3-21

Related Courses of Interest Dates

DevOps Foundation 4-20

ITIL Foundation Course 3-15, 4-5

ITIL Lifecycle Course – Service Transition 3-22

ITIL Lifecycle Course – Continual Service Improvement 4-12

ITIL Lifecycle Course –Service Strategy 5-24

ITIL Lifecycle Course –Service Design 3-15

ITIL Lifecycle Course –Service Operation 4-26

CompTIA Network+ 3-14

CompTIA Security+ 2-8

Fundamentals of Apache Hadoop 3-14

Certified Agile Service Manager 4-18

Professional Scrum Master 2-29

PMI Professional in Business Analysis (PMI-PBA) Exam Prep 5-16

PMP Project Management Professional Exam Prep 4-21

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Max IT4IT webinar powerpoint