IT4IT real life examples & myths and rumors dispelled

IT4IT real life examples & myths and rumors dispelledTony PriceWW Director IT4IT Strategic Consulting

25th May 2016 itSMF UK

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Agenda

– Introduction

– Myths and Rumours

– Real Life examples– Good and Bad

– Recommendations

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Myths and rumours

IT4IT will replace ITIL

IT4IT is competitive to

ITIL

If you use IT4IT you have to start again with ITSM

IT4IT will replace COBIT

IT4IT used out of date

manufacturing concepts

Only one value stream of IT4IT

applies to DevOps

IT4IT is just about tooling simplification

IT4IT is dominated by a single vendor

IT4IT is only focused on IT

IT4IT does not apply in my organisation

IT4IT will not deliver value

IT4IT is just another

consultancy gimmick

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Myths and rumours

IT4IT will replace ITIL

IT4IT is competitive to

ITIL

If you use IT4IT you have to start again with ITSM

IT4IT will replace COBIT

IT4IT used out of date

manufacturing concepts

Only one value stream of IT4IT

applies to DevOps

IT4IT is just about tooling simplification

IT4IT is dominated by a single vendor

IT4IT is only focused on IT

IT4IT does not apply in my organisation

IT4IT will not deliver value

IT4IT is just another

consultancy gimmickX

X X X X X XX X X X X

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IT4IT™For Managing the Business of IT – A Management guide (page 5)

The IT4IT Reference Architecture should be used together with other standards and frameworks such as PMBOK Guide, COBIT and ITIL

The IT Value Chain based IT operating model complements these existing standards and process best practices by combining them into an overarching blueprint, in which enterprise architecture, portfolio management, project

management and service development are integrated with IT Service Management, enabling the IT function to be managed from and end to end perspective

The IT4IT Reference Architecture’s Service Model, Information Model, Functional Model, and Integration Model add a layer of prescriptive detail to COBIT and ITIL based processes, providing the IT function with requirements for selecting

and implementing interoperable IT solutions that support and automate activities with the IT function

This includes developing more flexible IT processes and IT management solutions and building stronger, more fluid connections among employees and with customers and vendors

Consumer demands are rapidly changing; on-demandOne common ask - better, faster, cheaper and safer

Gen Z2000-presentChildren

The first generation never to have experienced the pre-internet world

Millennials/Gen Y1980-2000Early teens to early 30s

Demanding, internet savvy, instant gratification. The iPad generation

Gen X1965-79Early 30s to mid-40s

The ‘focused, keep your heads down generation”

Baby BoomersPre 1965Late-40s+

Regarded in the West as the “have it all” postwar generation

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Business models are changing, and IT services must shift

You get what you are given You get what you want, plus what you didn’t know you needed…and of course, must always be better, faster, cheaper and safer

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Day to day IT operations are evolvingSupport multi-mode service delivery

Digital IT

Plan Source

OfferManage

New Style

Traditional IT

Plan

Build

Run

Industrialized IT

Plan Build

DeliverRunNew Tech

Reality: working smarter across the continuum and in all modes

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IT can no longer manage all services the same way

Core IT Fluid IT

Greater agility

Businessoutcome-centric

New workloads, apps,and experiences

Shorter cycle times

IT outcome-centric

Conventional workloads & apps

Longer cycle times

Lower cost

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Typical look at the business of IT still has silosAnalyze and understand how to support the business by initiative

Velocity / requirements

Process

ToolCore IT

CloudProcess

Tool

DevOpsProcess

Tool

Multiple Suppliers / SIAM

Process

Tool

SecurityProcess

Tool

MobilityProcess

Tool

Con

text

/ us

e ca

se

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So is IT4IT the answer?

The Open Group® IT4IT™ standard to Run the Business of IT

IT Operating ModelDescribes the structure of IT management

IT Reference ArchitecturePrescribes the functional & information architecture

Consumer-centric service model

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Looking at IT4IT through the Value Chain lens One IT4IT or many ?

Process

Tool

Core IT

Cloud

Process

Tool

DevOps

Process

Tool

SIAM

Process

Tool

Security

Process

Tool

Mobility

Process

Tool

Service Portfolio

Component

Portfolio Demand

Component

Proposal Component

Policy Component

Defect Component

Requirement Component

Project Component

Test Component

Build Component

Source ControlComponent

ChangeControl Comp.

Problem Component

Incident Component

Event Component

Diagnostics & Remediation Component

Usage Component

Chargeback / Showback

Comp.

Strategy to Portfolio Requirement to Deploy Request to Fulfill Detect to Correct

Offer Mgmt. Component

Offer Consumption Component

Service Archite-

cture

Policy Require-ment

Scope Agree-ment

IT Initiative

Portfolio Backlog

Item

Source

Conceptual Service

Blueprint

Concep-tual

Service

Logical Service

Blueprint

Test Case

Defect

Offer

Service Release

Build

Service Catalog Entry

Desired Service Model

Usage Record

Fulfill-ment

Request

Sub-scription

Charge-back

Contract

Request

Problem/Known Error

Incident

Event

Service Monitor

Run Book

RFC

Service Monitoring

Comp.

Catalog Composition Component

Shopping Cart

Enterprise ArchitectureComponent

Service Design

Component

Fulfillment ExecutionComp.

Request Rationalization

Component

Configuration Management

Component

ReleaseComposition Component

Service Level Component

Service Contract

Actual Service

CIs

Service Release Blueprint

BuildPackage

Build Package Component

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One Lens, One Architecture, Many PerspectiveApplying IT4IT

Process

Tool

Core IT

Cloud

Process

Tool

DevOps

Process

Tool

SIAM

Process

Tool

Security

Process

Tool

Mobility

Process

Tool

Service Portfolio

Component

Portfolio Demand

Component

Proposal Component

Policy Component

Defect Component


Project Component

Test Component

Build Component


ChangeControl Comp.

Problem Component

Incident Component

Event Component


Usage Component


Comp.




Service Archite-

cture

Policy Require-ment

Scope Agree-ment

IT Initiative

Portfolio Backlog

Item

Source

Conceptual Service

Blueprint

Concep-tual

Service

Logical Service

Blueprint

Test Case

Defect

Offer

Service Release

Build



Usage Record

Fulfill-ment

Request

Sub-scription

Charge-back

Contract

Request

Problem/Known Error

Incident

Event

Service Monitor

Run Book

RFC

Service Monitoring

Comp.


Shopping Cart


Service Design

Component



Component


Component



Service Contract

Actual Service

CIs


BuildPackage


Service Portfolio

Component

Portfolio Demand

Component

Proposal Component

Policy Component

Defect Component


Project Component

Test Component

Build Component


ChangeControl Comp.

Problem Component

Incident Component

Event Component


Usage Component


Comp.




Service Archite-

cture

Policy Require-ment

Scope Agree-ment

IT Initiative

Portfolio Backlog

Item

Source

Conceptual Service

Blueprint

Concep-tual

Service

Logical Service

Blueprint

Test Case

Defect

Offer

Service Release

Build



Usage Record

Fulfill-ment

Request

Sub-scription

Charge-back

Contract

Request

Problem/Known Error

Incident

Event

Service Monitor

Run Book

RFC

Service Monitoring

Comp.


Shopping Cart


Service Design

Component



Component


Component



Service Contract

Actual Service

CIs


BuildPackage


Service Portfolio

Component

Portfolio Demand

Component

Proposal Component

Policy Component

Defect Component


Project Component

Test Component

Build Component


ChangeControl Comp.

Problem Component

Incident Component

Event Component


Usage Component


Comp.




Service Archite-

cture

Policy Require-ment

Scope Agree-ment

IT Initiative

Portfolio Backlog

Item

Source

Conceptual Service

Blueprint

Concep-tual

Service

Logical Service

Blueprint

Test Case

Defect

Offer

Service Release

Build



Usage Record

Fulfill-ment

Request

Sub-scription

Charge-back

Contract

Request

Problem/Known Error

Incident

Event

Service Monitor

Run Book

RFC

Service Monitoring

Comp.


Shopping Cart


Service Design

Component



Component


Component



Service Contract

Actual Service

CIs


BuildPackage


Service Portfolio

Component

Portfolio Demand

Component

Proposal Component

Policy Component

Defect Component


Project Component

Test Component

Build Component


ChangeControl Comp.

Problem Component

Incident Component

Event Component


Usage Component


Comp.




Service Archite-

cture

Policy Require-ment

Scope Agree-ment

IT Initiative

Portfolio Backlog

Item

Source

Conceptual Service

Blueprint

Concep-tual

Service

Logical Service

Blueprint

Test Case

Defect

Offer

Service Release

Build



Usage Record

Fulfill-ment

Request

Sub-scription

Charge-back

Contract

Request

Problem/Known Error

Incident

Event

Service Monitor

Run Book

RFC

Service Monitoring

Comp.


Shopping Cart


Service Design

Component



Component


Component



Service Contract

Actual Service

CIs


BuildPackage


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One IT4IT Architecture reflecting the different perspectives

Velocity / requirements

Process

ToolCore IT

CloudProcess

Tool

DevOpsProcess

Tool

Multiple Suppliers / SIAM

Process

Tool

SecurityProcess

Tool

MobilityProcess

Tool

Con

text

/ us

e ca

se

Service Portfolio

Component

Portfolio Demand

Component

Proposal Component

Policy Component

Defect Component


Project Component

Test Component

Build Component


ChangeControl Comp.

Problem Component

Incident Component

Event Component


Usage Component


Comp.




Service Archite-

cture

Policy Require-ment

Scope Agree-ment

IT Initiative

Portfolio Backlog

Item

Source

Conceptual Service

Blueprint

Concep-tual

Service

Logical Service

Blueprint

Test Case

Defect

Offer

Service Release

Build



Usage Record

Fulfill-ment

Request

Sub-scription

Charge-back

Contract

Request

Problem/Known Error

Incident

Event

Service Monitor

Run Book

RFC

Service Monitoring

Comp.


Shopping Cart


Service Design

Component



Component


Component



Service Contract

Actual Service

CIs


BuildPackage


Real life examples

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Taking away pain…just happens to be IT4IT – Global Finance

True Business

Pain identified

Use Cases associated with pain

Potential value

identified

Agile approach

Regular value

delivered

IT reputation improved

Business Pain

removed

IT4IT was almost incidental The focus was on removing pain

Regular delivery of value keeps stakeholders engaged

Business Operation Disruption

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IT4IT as the end goal (Global FMCG example)

Fantastic Architecture

Superb road maps

Happy Architects

IT not delivering the value

Unhappy business

IT4IT viewed as the end goal rather than supporting the end goalIT4IT evangelist

Without adoption value will not be realisedNo mention of Value

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Focusing on Value Stream optimisation – Global Hi Tech Electronics

Tools deep dive

Identified broken value

streams

Increment Improve

Optimise Value

Streams

18 Month Road Map

Reduced waste

IT4IT value stream optimisation keyOver Optimisation leads to systemic waste

Identifying the missing basics

Optimized

Tools

Factor of 11,000 reduction of security events Arcsight ESM with D2C

Talk this language – Business and IT Execs listen !

50% faster release of applicationsContinuous Release & Deployment with R2D

30% business continuity improvement Closed Loop Incident Management with D2C

$1,000,000+ saving on business efficiencySelf Service Automated Request Fulfilment with R2F

Detect root cause: 36h*5FTE ½h*1FTE Operations Analytics with D2C

45% Support Cost reduction Retirement of legacy applications aligned to new strategic delivery with S2P

Increase speed of fulfilment by 20% resulting in 5% increase in CSATAutomation of fulfilment Process with R2F

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Recommendations

Recommendations (continued)

Value Stream optimisation Remember over optimisation leads to systemic waste

Formal IT4IT education is valuable We do not need to train the world in IT4IT

At last we have a reference architecture for running the business

of ITBut keep it in context …. Its not the

law…. Its not religion

Start to have conversations with your vendors about IT4IT

Remember the standard was only released in October 2015

Start thinking value and avoid pure IT Technical “speak”

The business will always listen when you talk value itSMF UK

Think Big Start Small

Thank you and Questions

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Documents

IT4IT real life examples & myths and rumors dispelled