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Costs Optimized and Quality Raised with Managed Testing Services for a Leading European IT OrganizationCASE SUMMARY
NeedTo improve quality of its three main application streams, the client wanted to streamline its testing processes across: Web, Business Intelligence and Mainframe Applications
SolutionTransitioned to a managed testing services model to provide a high-quality and process-oriented testing team that offered comprehensive support
BenefitsEnsured improved and consistent quality levels in the testing processes. Additionally, the managed services helped significantly enhance the testing team’s productivity and yielded cost savings
BUSINESS CHALLENGE • The three main application streams: Web,
Business Intelligence and Mainframe encompassed over 50 business applications, several of them mission-critical. Testing for all were done in isolation with no clarity on the processes followed for the others � Almost half the testing team comprised
of contractors who had little ownership, eventually compromising on the quality
� Manual testing process added to lack of consistency across the three applications
� Lack of clearly defined set of processes
SONATA’S TECHNOLOGY SOLUTION • Adopted a four-staged, phased approach to
redefine entire testing setup and move to a managed testing services model
• Phase 1 - Included knowledge transfer and process definition. Introduced Bugzilla and TestDirector for defect and test management respectively
• Phase 2 - Optimized productivity through offshore testing. Similar applications were grouped by technology, functionality, etc. to aid in resource sharing within a stream. Also helped in reuse of text cases and artifacts
• Phase 3 - Concentrated on optimizing resources across streams through effective training and multi-skilling. This helped breaking silos and provide a holistic view of the business process being tested
• Phase 4 - Aimed at end-to-end testing and expanded scope to cover user acceptance testing offshore thus reducing cost
BUSINESS BENEFITS • Overall cost saving of 40-50% on testing
efforts• Consistent high quality delivered by
increasing Defect Detection Efficiency (DDE) by 98%
• Achieved process consistency by pioneering the usage of HP TestDirector and Bugzilla tools
• Cost rationalization by 20% by introducing a shared-resource model
• Better response to business demands by ensuring a flexible team setup
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ABOUT SONATA SOFTWARE
Sonata Software is a global IT services firm
focused on catalyzing transformational IT
initiatives of its clients through deep domain
knowledge, technology expertise and customer
commitment. The company delivers innovative
new solutions for Travel, Retail and Consumer
Goods industries by integrating technologies
such as Omni-Channel Commerce, Mobility,
Analytics, Cloud and ERP, to drive enhanced
customer engagement, operations efficiency
and return on IT investments. A trusted long-
term service provider to Fortune 500 companies
across both the software product development
and enterprise business segments, Sonata seeks
to add differentiated value to leadership who want
to make an impact on their businesses, with IT.
e-mail us: [email protected]
