Embed Size (px)
Citation preview
My name is Lucy Chambers
I have problems
techtohuman.com
‘Translation’ between those with specific (often technical) skills
and those with other types of knowledge and context to get stuff done
When different ‘languages’ are spoken
3 TYPES OFPROBLEM
PROBLEM 1: THE ‘LANGUAGE’
PROBLEM
OPENSTANDARD
TOOL
DESIGN
“I keep telling everyone we need an API, because
everyone is talking about them, but I have no idea
what one is…”
PROBLEM 2: THE META VARIETY
Dashboard logo credits: Buzzyrobot from: The NounProject
PROBLEM 3: CATEGORISING THE
BEAST
KNOWN UNKNOWN
GENERIC UNIQUE
WICKEDTAME
WICKED“[A wicked problem] is a social problem in which the
various stakeholders can barely agree on what the definition of the problem should be, let alone on what the
solution is.”
1. incomplete or contradictory knowledge,
2. the number of people and opinions involved,
3. the large economic burden,
4. and the interconnected nature of these
problems with other problems
Sources: http://www.theguardian.com/social-enterprise-network/2012/jun/08/wicked-problemshttps://www.wickedproblems.com/1_wicked_problems.php
WICKED EXAMPLES● Tackling climate change
● Recovering from the financial crisis
● Solving political instability
WICKED (ATTEMPTED)
SOLUTIONS● Are not right or wrong
● Are likely to change the very nature of the
problem (one-shot)
KNOWN UNKNOWN
GENERIC UNIQUE
WICKEDTAME
“CRUNCHY”
“CRUNCHY” =
I can imagine at least one problem* of a person who is affected in some way by
this problem.
*(headache)
MY JOB IS TO FIND “CRUNCHY” PROBLEMS.
SOLUTIONS COME MUCH LATER...
PROBLEM 1: THE ‘LANGUAGE’
PROBLEMWhen different ‘languages’ are spoken
OPEN
STANDARD
TOOL
“I keep telling everyone we need an API, because
everyone is talking about them, but I have no idea
what one is…”
My name is Lucy Chambers
I have problemsAnd I’m pleased to announce…
Readinghttp://chrisriedy.me/2013/05/29/climate-change-is-a-
super-wicked-problem/https://www.gov.uk/designprinciples
