LE RETAIL !

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TREND 1

Enablement

through

Technology

Cu s t ome r o p i n i o n & r e p u t a t i o n i n r e t a i l a r e O L D

The d i f f e rence i s tha t eve r yone can access i t now

Consumers are better informed and more demanding than ever. Blogs, social networking, price comparison and travel sites allow them to uncover the truth about brands.

Brands that fail to provide impeccable service will be exposed.

Reduc ing cos t by empowerment : Se l f Checkou t

Same-day de l i ve r y

eBay Now - Loca l de l i ve r y i n abou t an hour

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TREND 2

Support the

time-starved

consumer

Today, time is a luxury. Half of US consumers now say that a lack of time is a bigger problem than a lack of money.

C o n c i e r g e S e r v i c e s A r e B e c o m i n g F a m i l i a r

Door­ to­door luggage del ivery ser v ices help t ime­star ved travel lers avoid l ines at check­ in .

A site called City Servant in the UK offers a whole range of services, from supermarket shopping to dry cleaning. Just fill in the form online and at one click a concierge comes to your aid.

Explosion of the hacking life litterature. Optimization is an obession.

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TREND 3

One size fit

all is DEAD

E ra o f R e n t i n g

Was buy ing an acc iden t a l f o rm o f t ransac t i on i n h i s to r y?

YFind uses WiFi-powered technology to gain insight about where customers are spending time on the store floor, and helps them to assess:

• What retail layouts are working • Identifying regular customers • Tracking customer habits

Recommendat i on a lgo r i thms

3D Pr in t i ng

Ecommerce keeps g row ing

In 2008, retailers invested only 2% of their revenue in technology

while most other industries invested two to three times that much.

Amazon.com amassed annual sales of $60 billion, six times the

online sales of its nearest U.S competitor, Walmart.

Case : Wa lmar t t r ans fo rmat i on

Marke tp lace exp los i on

Oppor tun i t i e s a re eve r ywhere

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TREND 4

Marc Andreeseen and

the death of retail

I don’t agree

I don ’ t ag ree

The Burbe r r y case

Apple Store

App le S to re

Ret a i l i s becoming more and more an exper i ence

Reb i r th o f the en te r t a inment i n shopp ing

Shopping tomorrow wil l be about discovery & experience

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TREND 5

Backend

Revolution

Payment with data

Accounting Made Easy

Accounting made easy

https://angel.co/vend

Vend: First Class Stock Management

The Shopify Effect

E-commerce sites don’t have customers

The Google AdWords drama

Dollar Shave Club

Emergence of Social Commerce?

Conclusion

You are Welcome to Join the Adventure

disruption@thefamily.co