ISV Tech Talk: Usage Metrics Valerie Lim Associate ISV Technical Evangelist @ValerieSFDC

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Agenda

• What is Usage Metrics? • How to get, set up, and use it • Demo • Action Items • Resources • Feedback

Usage Metrics – What is it? Valuable insight into the success of your business

• Benefits: –  Retain your customers –  Deprecate old components –  Improve and enhance your application

• Pilot in Spring ‘14, GA in Summer ’14 • Permissions enabled in your packaging and reporting orgs • Collects subscriber usage data of your managed package(s) • Data is collected and delivered on a nightly basis • Visualforce page hits and Custom Object counts only

Packaging Org vs Reporting Org What are the differences?

• Packaging Org –  DE Org –  Member of Environment Hub –  Where you build and package your app –  Collects usage metrics

• Reporting Org –  Member of Environment Hub –  Commonly set up as your Business Org (highly recommended) –  Reads usage metrics

Packaging Org

Reporting Org

Environment Hub

Usage Metrics Data

Customer Org 1

Customer Org 2

Customer Org N

Customer Org …

Inside the Usage Metrics Data • Collected daily • Data included

–  Daily info data –  Subscriber data

• Two types of components in a managed package –  Custom Objects –  Visualforce Pages

• No data is collected on packages installed in sandbox organizations or on Managed-Beta packages

• API Access only

MetricsDataFile Object • MetricsStartDate • MetricsEndDate • NamespacePrefix • MetricsType • … • MetricsDataFile

–  Raw base64 data •  Encoded example:

IjAwRHh4MDAwMDAwMWdiayIsIm9yZzEiLCJFbnRlcnByaXNlIEVkaXRpb24iLCJUUklBTCIsIjEuMCIsIi9hcGV4L2dtMTJfX2YxIiwiMSIsIjEiLCI2Ni4wIg0KIjAwRHh4MDAwMDAwMWdiayIsIm9yZzEiLCJFbnRlcnByaXNlIEVkaXRpb24iLCJUUklBTCIsIjEuMCIsIi9hcGV4L2dtMTJfX2YyIiwiMTAiLCI2NSIsIjEyOC4wIg0KIjAwRHh4MDAwMDAwMmpkaCIsIm9yZzUiLCJFbnRlcnByaXNlIEVkaXRpb24iLCJUUklBTCIsIjEuMCIsIi9hcGV4L2dtMTJfX2YxIiwiMyIsIjEyIiwiNzkuMCI=

•  Decoded example: "00Dxx0000001gbk","org1","Enterprise Edition","TRIAL","1.0","/apex/gm12__f1","1","1","66.0"

"00Dxx0000001gbk","org1","Enterprise Edition","TRIAL","1.0","/apex/gm12__f2","10","65","128.0" "00Dxx0000002jdh","org5","Enterprise Edition","TRIAL","1.0","/apex/gm12__f1","3","12","79.0"

Use to introduce a

demo, video, Q&A, etc. Demo

Action Items and Next Steps

• Set up Environment Hub –  Connect your Packaging (DE) org –  If separate, connect your Reporting org (Business org)

• Log a case via Partner Portal to get enabled •  Install the Visualization app from AppExchange (Salesforce Labs)

• Address any issues by logging a case through Partner Portal

Resources • Release Notes - http://docs.releasenotes.salesforce.com/he-il/summer14/release-notes/rn_forcecom_isvforce_usage_metrics.htm

• Blog Post - https://developer.salesforce.com/blogs/isv/2014/04/get-better-visibility-business-announcing-usage-metrics-pilot-feature.html

•  ISVForce Guide - https://developer.salesforce.com/docs/atlas.en-us.192.0.packagingGuide.meta/packagingGuide/usage_metrics_intro.htm

• Salesforce Labs app on AppExchange - https://appexchange.salesforce.com/listingDetail?listingId=a0N3000000B5FMvEAN

• Workbench - https://workbench.developerforce.com/

Use to introduce a

demo, video, Q&A, etc. Q&A