A BRIEF INTRODUCTION TO

ISO 9000

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ISO stands for

I• International

S• Organization for

0• Standardization

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QUALITY MANAGEMENT PRINCIPLES

1. Customer focus

2. Leadership

3. Involvement of people

4. Process approach

5. System approach to management

6. Continual improvement

7. Factual approach to decision making

8. Mutually beneficial supplier relationships

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ISO 9000 is about QUALITY

Quality is:Defined by customer needsDefined in terms of fitness for purposeAchieved through continuous improvementManaged through prevention not detection ‘Getting it right at the first time’Measurable

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Self-manageableP-D-C-A

Plan what you do

Do what you planned & record

what you did

Check the results

Act on the difference

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ISO 9000 REQUIRES :

PLAN, DO, CHECK & ACT

with CONSISTENCY :

• CUSTOMER SATISFACTION• MANAGEMENT SUPPORTS• RESOURCES MANAGEMENT• PROCESS MANAGEMENT

• RESULTS ANALYSISONTINUOUS IMPROVEMENT

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THE CONTINUOUS IMPROVEMENT MECHANISM

UNSATISFACTORY OUTCOME

WORK IMPROVEMENT TEAM

CAUSE INVESTIGATION

CORRECTIVE ACTION

PREVENTIVE ACTION

REVIEW

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Quality Plan

Quality Manual

Q Procedures

Working InstructionReference Document

ISO 9000 - 20 Elements

• Management Responsibility

• Quality System

• Contract Review

• Design Control

• Document & Data Control

• Purchasing

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ISO 9000 - 20 Elements

• Control of Customer Supplied Product

• Product Identification and Traceability

• Process Control

• Inspection and Test Status

• Control of Inspection, Measuring and

Test Equipment.

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ISO 9000 - 20 Elements

• Inspection and Test Status

• Control of Nonconforming Product

• Corrective & Preventive Action

• Handling , Storage, Packaging,

Preservation and Delivery

• Control of Quality Records

• Quality Audits

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ISO 9000 - 20 Elements

•Training

•Servicing

•Statistical Techniques

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StagesSetting up Steering Committee

Design of Management System

Training all Staff

Setting up documentation system

Implementation

Monitoring & Evaluation

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StagesInternal Audit & Pre-assessment audit

Certification Audit

Registration

Maintenance of the system

Internal Q Audit

Surveillance Visit

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Self-manageable

• Plan what you do• Do what you planned• Record what you did• Check the results• Act on the difference

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Standardized

• Clearly listed requirements / guidelines

• World-wide acceptance

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Systematic

• Inter-relationship of elements• Comprehensive• Team work

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Customer-oriented

•Needs defined by customer•Stress on customer satisfaction

•Enhancement of quality culture

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Objectively assessed

• Internal audit (Self-assessment)• Audit by 3rd party• The management system governs

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Clearly Documented

• Data and record control• Document process

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THANKS!

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ANY QUESTIONS ?

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THE END

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Thank you very much for your patience !!: )