The evolution of library services: The evolution of library services: digital convergence anddigital convergence and

the Memorial's Research Centrethe Memorial's Research Centre

Sydney, September Sydney, September 20072007

Mal Booth – Head,

Research Centre

Where am I from?Where am I from?The Memorial’s Research Centre functions as a The Memorial’s Research Centre functions as a

library and an archive. We develop, manage and library and an archive. We develop, manage and provide public access to Australia’s official, provide public access to Australia’s official,

personal, & published records of war.personal, & published records of war.

What do you need to write What do you need to write down?down?

http://del.icio.us/malboothhttp://del.icio.us/malbooth

http://www.slideshare.net/http://www.slideshare.net/malboothmalbooth

Service delivery in the digital ageService delivery in the digital age

• Delivering what users want

• Avoiding missed opportunities (compromise, prioritise, start now)

• Embrace openness (searchability, findability, cooperation, free content)

• Innovate or die! (experimentation, surprising users, ignore some 'rules‘)

Recent Digital InitiativesRecent Digital Initiatives

• First World War unit diariesFirst World War unit diaries

• Private records and unit Private records and unit historieshistories

• Official histories (published Official histories (published works)works)

• Digitisation on demand Digitisation on demand

WW1 Diaries scanning facilitiesWW1 Diaries scanning facilities

Approximately 200,000 high

res. images per year

WW1 Diaries – progressive uploadWW1 Diaries – progressive upload

Private records & unit Private records & unit historieshistories

Official Histories Official Histories (WW1&2)(WW1&2)

PDF – Image over text• Replicates the exact page layout• 30,000 pp in bundles• Lets you select the text or search the

document

Digitisation on demandDigitisation on demandCurrently running at 90,000 pp p.a.Currently running at 90,000 pp p.a.

Online InnovationsOnline Innovations

• ReQuest ReQuest – reference service– reference service

• Blogs Blogs – just doing it– just doing it

• Wikis, folksonomies, podcastsWikis, folksonomies, podcasts

ReQuestReQuest

Our BlogsOur Blogs

Enterprise Content Management: Enterprise Content Management: management, search & web facilities management, search & web facilities

for digital assets and servicesfor digital assets and services

• Extensive Extensive digital asset managementdigital asset management features features

• Excellent Excellent electronic document & record electronic document & record managementmanagement

• Intuitive Intuitive web content managementweb content management features features

• Facilitate simple and complex Facilitate simple and complex workflowworkflow processes processes

• Extensive and Extensive and unified searchingunified searching constructs constructs

• Scaleable Scaleable

• CompliantCompliant with all government recordkeeping with all government recordkeeping requirements & emerging requirements & emerging digital preservation digital preservation standardsstandards

• IntegrateIntegrate easily with existing Memorial systems easily with existing Memorial systems

• Simple to administerSimple to administer in terms of security, auditing in terms of security, auditing & storage management& storage management

Other Corporate Systems

Digital AssetManagement

Electronic Document & Records Management

Record Management E:mailMemorial Intranet

Web Content Management

AJRPWebsite

Lotus NotesOAI InterfaceFIRST OPAC

MICA OPAC(CAS)

ECM - Conceptual Overview

CMS Digital ObjectMgmt System

DOMS

BiographicalDatabases &War Diaries

RecordSearchNAA

Collection MgmtMICA

Library SystemFIRST

Fund RaisingSystem

Raisers Edge

Financial & HRSystem

SAP

POS System,Advance Retail

CAS

InternalOrders

OnLine ShopSearch

PhotocopyQuotes

ReQuest

eSalesPICTION

Where to from here?Where to from here?• Digitisation of personal

manuscripts, ephemera & publications towards 2014

• Implementation of our new ECM

• Collaboration – beyond Picture Australia

• Tapping into bigger social networks

• Wikis, folksonomies (from the new platform), more podcasts?

Wikis, wikipedia.org, folksonomies, Wikis, wikipedia.org, folksonomies, more podcasts?more podcasts?

Have you met Have you met Charlie?Charlie?