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© 2011 IBM Corporation
Creating your GPRA Solution and Organizational Processes
by Tertius Eksteen
GPRA Modernization Act – DRAFT © 2011 IBM Corporation
This section addresses the remaining three roles of our six role approach
Revise strategic plans and annual performance plans this year toinclude specific high performance goals.
Develop appropriate measures of performance to measure progress against strategic and annual performance plans
Establish a review process with top agency executives to use real time data to make strategic decisions and improving performance
Use analytical tools including dashboards, drill downs, and automated alerts to generate metrics, explore problem areas and develop scenarios
Integrate disparate and distributed data sources to create the central data repository needed for decisions and performance management
Enable agencies to effectively manage the growing volumes of structured and unstructured data, to improve data quality and integrity
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GPRA Modernization Act – DRAFT © 2011 IBM Corporation
Integrate
The Act requires agencies to improve the management, integration, and analysis of their data
Analyze
•Why are getting these
performance metrics?
•Analyze exception conditions
Monitor
•How are we doing?
•Convey information at a
glance
Make Decisions
•What should we be doing?
•Develop and analyze decision
model scenarios
Data
Warehouses
Master Data
Management
ContentUnclassified
Data
Streaming
Information
Classified
Data
Executives Managers Analysts Experts
Quality Security & Privacy
Lifecycle Standards
GPRA Modernization Act – DRAFT © 2011 IBM Corporation
Integrate
Role 4 : Use analytical tools including dashboards, drill downs, and automated alerts to support decision making
Analyze
•Why are getting these
performance metrics?
•Analyze exception conditions
Monitor
•How are we doing?
•Convey information at a
glance
Make Decisions
•What should we be doing?
•Develop and analyze decision
model scenarios
Data
Warehouses
Master Data
Management
ContentUnclassified
Data
Streaming
Information
Classified
Data
Quality Security & Privacy
Lifecycle Standards
Executives Managers Analysts Experts
GPRA Modernization Act – DRAFT © 2011 IBM Corporation
The three decision support solution groups address specific performance related questions
GPRA Modernization Act – DRAFT © 2011 IBM Corporation
Agencies have to determine how well they are doing against their performance goals
6
GPRA Modernization Act – DRAFT © 2011 IBM Corporation7
Scorecards & Dashboards
Immediate Insights to Business Performance
Operational
Dashboard
Track core operational
processes and often display
real-time data. These
dashboards emphasize
monitoring more than
analysis or management.
Tactical
Dashboard
Track departmental
processes and projects and
emphasize analysis more
than monitoring or
management. Often
implemented using portals
and run against data marts
or data warehouses.
Strategic
Dashboard /
Scorecard
Monitor the execution of
corporate strategic
objectives at each level of
the organization and
emphasize management
more than monitoring or
analysis.
GPRA Modernization Act – DRAFT © 2011 IBM Corporation8
Scorecards & Dashboards Reports
Periodic Reporting of Business Performance
Definition
Frequently used reports are
predefined and either pre-
run by operations staff, or
maybe run by a user by
specifying criteria for a fixed,
defined set of attributes.
Use
Standard reports are run on a
fixed schedule (daily, weekly,
monthly, quarterly, yearly,
etc.) for a very fixed purpose,
e.g. Regulatory Reports.
GPRA Modernization Act – DRAFT © 2011 IBM Corporation9
Scorecards & Dashboards Reports
Automated Notification of Business Performance
Alerts
Description
Standard alerts and notifications
set so that if a metric crosses that
threshold, a user group
(operations, controlling, etc.)
receive an alert informing of this
event. This would trigger an
event such as further analysis and
possibly some subsequent
corrective action.
Use
Alerts and notifications can be in
the form of emails, or application
messages.
GPRA Modernization Act – DRAFT © 2011 IBM Corporation
Performance related issues can be analyzed to determine why specific metric values were generated
GPRA Modernization Act – DRAFT © 2011 IBM Corporation11
Ad Hoc Query
Deeper Analysis of Trends & Patterns
Description
Users pick and choose
attributes to develop their
own custom reports, to
explore specific trends and
patterns.
Use
Users are allowed to pick
from a defined set of
metrics and dimensions to
form the report.
GPRA Modernization Act – DRAFT © 2011 IBM Corporation12
Ad Hoc Query
Explore Trends & Patterns
Drill Down
Description
To move from summary
information to explore the
detailed data that created
it.
UseExplore the reasons behind
summary information.
GPRA Modernization Act – DRAFT © 2011 IBM Corporation13
Ad Hoc Query
Deeper Analysis of Trends & Patterns
Drill Down Trend / Pattern Analysis
Description
Forecasting technique that
relies primarily on historical
time series data to predict
the future of a variable
Use
Determine potential impact
of current trends and
patterns
A1
Slide 13
A1 Do we want Content Analytics?Administrator, 9/30/2010
GPRA Modernization Act – DRAFT © 2011 IBM Corporation14
Decision Support should also assist agencies to strategize and develop implementation budgets and plans
GPRA Modernization Act – DRAFT © 2011 IBM Corporation15
What If
Determine Impact of Different Options
Description
Determine the impact of
potential solutions based
on different alternatives
Use
Find the best solution for a
specific problems by
changing variables
GPRA Modernization Act – DRAFT © 2011 IBM Corporation16
What If
Develop Scenarios to Select Optimal Decisions
Predictive Modeling
Description
Determine relationships
between explanatory
variables and the predicted
variables from past
occurrences, and develop
models to predict future
outcomes
Use
Optimize the allocation of
specialized resources by
identifying the most
effective resource
deployment options
GPRA Modernization Act – DRAFT © 2011 IBM Corporation17
What If
Planning and Budgeting to Support Strategies
Predictive Modeling Planning & Budgeting
Description
Determine planning and
budgeting impact of
different solutions
Use
Develop plans and budgets
to support defined
alternatives
GPRA Modernization Act – DRAFT © 2011 IBM Corporation
5th Role - Integrate disparate and distributed data needed for decision support in a central data repository
Integrate
Analyze
•Why are getting these
performance metrics?
•Analyze exception conditions
Monitor
•How are we doing?
•Convey information at a
glance
Make Decisions
•What should we be doing?
•Develop and analyze decision
model scenarios
Data
Warehouses
Master Data
Management
ContentUnclassified
Data
Streaming
Information
Classified
Data
Quality Lifecycle Standards
Executives Managers Analysts Experts
GPRA Modernization Act – DRAFT © 2011 IBM Corporation19
Data Integration is one of the most complex and critical aspectsof developing and maintaining data warehouse environments
• Data Integration is a set of maturing processes,
techniques, and technologies used to extract, restructure,
move, and load data in either operational or analytic data
stores either real-time or in batch
• Data Integration can also involve Extract, Transform,
Load (ETL) processes.
• It requires that data from often multiple source
systems is extracted at certain times, checked for
quality, “re-crafted” into a form that is required for
analysis, then loaded into a data warehouse.
Integrate
Data
Warehouses
Master Data
Management
ContentUnclassified
Data
Streaming
Information
Classified
Data
GPRA Modernization Act – DRAFT © 2011 IBM Corporation
6th Role - Effectively manage the growing volumes of data, and improve data quality and integrity
Integrate
Analyze
•Why are getting these
performance metrics?
•Analyze exception conditions
Monitor
•How are we doing?
•Convey information at a
glance
Make Decisions
•What should we be doing?
•Develop and analyze decision
model scenarios
Data
Warehouses
Master Data
Management
ContentUnclassified
Data
Streaming
Information
Classified
Data
Executives Managers Analysts Experts
Quality Security & Privacy
Lifecycle Standards
GPRA Modernization Act – DRAFT © 2011 IBM Corporation
GPRA Act Section 7 requires Agencies to report how they ensure and maintain the accuracy and reliability of data
Quality Security & Privacy
Lifecycle Standards
• Correct management of data is critical to accurate performance measures,
and four key component
Data are deemed of acceptable quality if they correctly reflect the real-world conditions represented
Methods, practices, processes, and tools used to management data across its lifecycle
Policies, processes, and technologies to protect data from misuse
Data standards are documented representations, formats, and definitions ofcommon data
The quality of the performance reporting and metrics is directly dependent on the quality of data.
Data should be handled according to its stage in the lifecycle
When data is integrated, the correct handling of security and privacy is crucial
Common data standards have to be in place within an agency as well as between agencies that share data