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Given the challenges of mitigating the risk of unplanned data center downtime, enterprises continue to search for integrated, proactive solutions to today’s all too common IT pain points. This paper sheds light on the benefits of HP Proactive Care with a focus on HP Insight Remote Support specifically. The benefits of HP Proactive Care have been well documented in research by IDC. However, the opportunities to reduce costs and simplify incident management, monitoring, and resolution via HP Insight Remote Support (included with HP Proactive Care services) demand a closer look.
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24/7 Support: Anytime, Anywhere24/7 Support: Anytime, Anywhere
HP Insight Remote Support
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Brochure | HP Insight Remote Support As a Cost-Reducing Service
Given the challenges of mitigating the risk of unplanned data center downtime, enterprises continue to search for integrated, proactive solutions to today’s all too common IT pain points. This paper sheds light on the benefits of HP Proactive Care with a focus on HP Insight Remote Support specifically. The benefits of HP Proactive Care have been well documented in research by IDC. However, the opportunities to reduce costs and simplify incident management, monitoring, and resolution via HP Insight Remote Support (included with HP Proactive Care services) demand a closer look.
Obstacles Facing IT Support Delivery Today
On the front lines of enterprise IT, several aspects of support delivery remain problematic for even the most agile data center infrastructures. Today, it is a relatively common pain point for CIOs and IT administrators to have to “do more with less.” Not surprisingly, end- user demands for nearly 24x7 system availability and improved performance continue to mount as converged IT environments become more difficult to manage and monitor at a low cost. The proliferation of mobile devices and cloud computing services only increases the burden on budget-strapped IT departments.
Specific to IT support delivery services, three key pain points demand cost-reducing solutions: • Improving time-to-resolution • Self-diagnosing incidents before small outages propagate • Deploying proactive support services to simplify infrastructure monitoring
HP Proactive Care and HP Insight Remote Support allow IT managers to negotiate these three common obstacles.
A Closer Look at HP Insight Remote Support
As part of HP Proactive Care services, HP Insight Remote Support allows IT managers to monitor server, storage, and networking infrastructure remotely. The capabilities of HP Insight Remote Support speak directly to the three common obstacles facing IT support delivery today. To give a consolidated overview of HP Insight Remote Support, the following critical capabilities deserve attention:
• 24x7 remote monitoring of complex, converged infrastructure anytime, anywhere •AutomatedincidentnotificationsincludedwithHPProactiveCareservices • Automated incident tracking via a consolidated overview •Improveddiagnosticefficiency • Cost-reduction opportunities
ThebenefitsofthesecapabilitiesallowITmanagerstoidentifyrootcausesandresolveincidentsbeforeoutagesbecometoobroadtomitigateremotely.TheprimarybenefitsofHPInsight Remote Support include (but are not limited to):
• Proactive incident response and management • Improved time-to-resolution metrics •Operationalefficiencies(e.g.,lessneedtotraveltomanysitestodiagnoseoutages) • Automated diagnostic capabilities • Improved support delivery for large, heterogeneous infrastructure via automated incidentnotifications • Opportunities to reduce IT costs throughout the enterprise • Improved end-user productivity • Reduced risk of unplanned downtime
ThesebenefitsprovideITadministratorswiththeopportunitytoresolveanddiagnose infrastructure issues remotely in concert with HP Proactive Care services. As such, the business value of HP Insight Remote Support merits further attention as well.
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Quantifying the Business Value of HP Insight Remote Support
Research by IDC sheds light on the business value of HP Proactive Care and HP Insight RemoteSupport. The most impressive area of improvement relates to mitigating risk. One highly cited study revealed that HP Insight Remote Support can potentially reduce unplanned downtime by as much as 66%.
Along those lines, HP Insight Remote Support has reduced the amount of time required for infrastructurehealthchecksbyasmuchas89%,accordingtorecentfindingsbyIDC.Similarly,first-time-fixratesreachedashighas95%,andorganizationsreducedthenumberofunplanneddowntime incidents by as much as 43%.
Notsurprisingly,thecostsavingsenabledbysimplifieddowntimeresponseareequallyas attractive. Once again, IDC research sheds light on the hard numbers. For instance, per 100 users, organizationsstudiedbyIDCwereabletosave$122,000annuallyalongsidereducingoperationalcostsby$21,300.
ASI System Integration and HP Proactive Care
Topreventminoroutagesfrombecomingmorecostlyanddifficulttosolve,ASISystem IntegrationpartnerswithHPtoreducetheriskofunplanneddowntime.IDC’sfindingsonthe benefitsofproactivesupportservicesintoday’sconvergedITenvironmentshighlightthe importanceofautomated,personalizedsolutionssuchasHPProactiveCare.
The challenges facing large-scale enterprise IT demand that solutions include automated tools and access to cross-domain expertise. As such, ASI System Integration and HP have stepped forward as leaders in proactive infrastructure monitoring and unplanned downtime response. Included in HP Proactive Care, HP Insight Remote Support allows enterprises to reduce costs alongsideimprovingoperationalefficiency.
HP Insight Remote tackles several of the most common pain points facing IT managers today. Theservice’scapabilitiesdirectlyrelatetothesechallenges,backedbyresearchfindingsbyIDC.When combined, HP Proactive Care and HP Insight Remote Support complement each other quite well to simplify infrastructure management and lower costs in a complex IT environment.
Save Yourself Mountain Sized Headaches. Call ASI Today.
Let’s face it, unexpected emergencies happen every single day.
Contact us at: [email protected] us at: 212.736.0111www.asisystem.com
Learn more athp.com/services/proactivecare
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products in your infrastructure supported by Proactive Care. This covers x86 servers, storage, networks, and software products. These regular reviews of software and firmware help to eliminate system problems and enable you to provision a stable IT platform to support your business.
Onsite advice and best practices
Many customers want the ability to get best practice, onsite advice about their specific and exact IT challenges and operating requirements.
Proactive Care with the Personalized Support option provides a locally based account support manager (ASM) assigned to your account. Our ASMs bring a special blend of best practice expertise, technical skills, and collaboration to your support relationship. They work with your IT team to provide operational and technical advice that helps you meet your IT objectives, with the work guided through an agreed upon support plan. You and your ASM review the support plan twice a year to enable alignment and focus on your current and emerging issues.
Boost your IT investments.
As a leader in providing business-critical support, HP operates in 170 countries, with a worldwide network of 150,000 channel partners. We are the only Microsoft®-endorsed worldwide prime integrator and, we have the largest global VMware Authorized Training Center.
Our support expertise includes:
• 6,000+ high availability experts
• 1,200 VMware-certified professionals
• 23,000 Microsoft-trained professionals
Technology with a human touch
You rely on technology to run your business efficiently. To stay competitive and capitalize on new revenue opportunities, you have to learn how to access technology in new ways. Team with the HP technology consulting and support experts to help you take full advantage of technology to drive your business. Combining technology expertise with business intelligence, our service professionals help organizations across the globe meet their evolving needs. They can do the same for you. Connect with our service experts to explore ways to do more with your technology investments and move your business forward. Visit hp.com/go/tsconnect/
Give your business the right edge
For more information about HP Proactive Care and the Proactive Care Personalized Support option, please talk with your account manager or HP Authorized Reseller.
Learn more at hp.com/services/proactivecare
© Copyright 2012–2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Microsoft is a U.S. registered trademark of Microsoft Corporation.
4AA4-1517ENW, May 2013, Rev. 1
Developing solutions for major social and environmental challenges hp.com/hpinfo/globalcitizenship
Top five benefits of Proactive Care with Personalized Support option
• Get targeted, best practice advice and onsite assistance from someone who knows you, knows your team, and your IT environment.
• Prevent problems with proactive reporting and expert advice to identify and remove potential issues across the platform
• Resolve problems faster and more easily with the help of the TSS, who owns the problem from start to finish
• Support your industry standard technology cost effectively by utilizing state of the art and specialist remote resources
• Speed ROI, improve data center efficiencies, and free IT to deliver greater innovation and value to the business.
Brochure | HP Proactive Care with the Personalized Support option
Rate this documentShare with colleagues
Sign up for updates hp.com/go/getupdated
products in your infrastructure supported by Proactive Care. This covers x86 servers, storage, networks, and software products. These regular reviews of software and firmware help to eliminate system problems and enable you to provision a stable IT platform to support your business.
Onsite advice and best practices
Many customers want the ability to get best practice, onsite advice about their specific and exact IT challenges and operating requirements.
Proactive Care with the Personalized Support option provides a locally based account support manager (ASM) assigned to your account. Our ASMs bring a special blend of best practice expertise, technical skills, and collaboration to your support relationship. They work with your IT team to provide operational and technical advice that helps you meet your IT objectives, with the work guided through an agreed upon support plan. You and your ASM review the support plan twice a year to enable alignment and focus on your current and emerging issues.
Boost your IT investments.
As a leader in providing business-critical support, HP operates in 170 countries, with a worldwide network of 150,000 channel partners. We are the only Microsoft®-endorsed worldwide prime integrator and, we have the largest global VMware Authorized Training Center.
Our support expertise includes:
• 6,000+ high availability experts
• 1,200 VMware-certified professionals
• 23,000 Microsoft-trained professionals
Technology with a human touch
You rely on technology to run your business efficiently. To stay competitive and capitalize on new revenue opportunities, you have to learn how to access technology in new ways. Team with the HP technology consulting and support experts to help you take full advantage of technology to drive your business. Combining technology expertise with business intelligence, our service professionals help organizations across the globe meet their evolving needs. They can do the same for you. Connect with our service experts to explore ways to do more with your technology investments and move your business forward. Visit hp.com/go/tsconnect/
Give your business the right edge
For more information about HP Proactive Care and the Proactive Care Personalized Support option, please talk with your account manager or HP Authorized Reseller.
Learn more at hp.com/services/proactivecare
© Copyright 2012–2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Microsoft is a U.S. registered trademark of Microsoft Corporation.
4AA4-1517ENW, May 2013, Rev. 1
Developing solutions for major social and environmental challenges hp.com/hpinfo/globalcitizenship
Top five benefits of Proactive Care with Personalized Support option
• Get targeted, best practice advice and onsite assistance from someone who knows you, knows your team, and your IT environment.
• Prevent problems with proactive reporting and expert advice to identify and remove potential issues across the platform
• Resolve problems faster and more easily with the help of the TSS, who owns the problem from start to finish
• Support your industry standard technology cost effectively by utilizing state of the art and specialist remote resources
• Speed ROI, improve data center efficiencies, and free IT to deliver greater innovation and value to the business.
Brochure | HP Proactive Care with the Personalized Support option
Final
Brochure | HP Insight Remote Support As a Cost-Reducing Service
