How IT Pros Can Get and Stay Relevant in the Cloud

How IT Pros Can Get and Stay Relevant in

the Cloud Hank Marquis

August 20, 2014

© 2014 Global Knowledge Training LLC. All rights reserved. 04/10/2023 Page 2

Hank Marquis (PhD, FBCS CITP)

Global Knowledge Practice Director for Cloud Solutions 32 years IT (really?!)OGC author, ITIL

reviewerFortune 50 to startup

service management experience

15 years of ASP and cloud experience


Agenda

IT professionals todayCloud and the shift for IT organizationsCloud and the shift for IT professionalsGet ready for the shift!


The Current Roles of IT Professionals

Network engineerApplication developerSystem administratorService desk analystEnterprise architectService manager


NIST Cloud Computing Standard

On-Demand Self-Service

Broad Network Access

Rapid Elasticity

Measured Service

Resource Pooling (including virtualization)

Five EssentialFeatures(Technologies)

Software as a Service (SaaS)

Platform as a Service (PaaS)

Infrastructure as a Service (IaaS)

ThreeServiceModels

Private Cloud

CommunityCloud

Public Cloud

HybridCloud

FourDeploymentModels


Shifting Control over IT Resources

Networks Servers Operating Systems Storage Deployed

Application Settings

Software as a Service

Platform as a Service

Infrastructure as a Service

Nothing as a Service

control limited control no control


Today: IT Pros Organized by Silo

Storage

Compute

NetworkAppDev

ProjectMgmt

App

OPS ITIL/ITSMCompliance/Governance

Business Analyst


Tomorrow: Automation Does More Work

Storage

Compute

NetworkAppDev

ProjectMgmt

App

Business Analyst Cloud

Operating

System

SDN API

SDN API

SDN API

Cloud

OPS ITIL/ITSMCompliance/Governance


The Day After Tomorrow:Automated Applications

Storage

Compute

NetworkDevOps

ProjectMgmt

Business Analyst Cloud

Operating

System

SDN API

SDN API

SDN API

Cloud

Service ManagementCompliance/Governance

App


Cloud Has Changed the IT Business Model

Most of the pieces of cloud computing have been around for a while, some for decades

The supporting technology has caught upFaster Internet backboneLarger storage devices“Anywhere” infrastructure has grownConverged technologies


A Shift to Supporting the Browser, Not the Hardware

Cloud Services

BYOD


A Shift is Underway!

IT is no longer simply a department Provides shared service functionality to the

entire organization

Impacts effectiveness and efficiency of all

departments

IT has to act as “internal consultant” on

technology Ensuring effective and efficient investments

Consideration of full lifecycle management

Understanding and leveraging technology

advancements


Shifts in IT Organizations

Old: Traditional IT

New:IT in Cloud Environments

What do this mean to you?

Goal Operations and uptime

Service delivery

•Must demonstrate ROI

Impact Support Business impacting •Must align with business needs

Organizational Structure

Specialization and silos

Multi-disciplinary, converged teams

•Need broad understanding of multiple technologies

Control IT provisions and manages end-user devices

Self-provisioning and BYOD •Less focus in IT on device maintenance


Organizational IT Requirements

Deliverers of IT High-end skill sets required to

deliver ITFor example, IT pros who work

for cloud service providers

Consumers of IT IT pros must be business-

savvy and service managersFor example, IT pros in the

SMB market will likely be service managers


New IT Roles Will Emerge out of Need

Cloud Engineer

Cloud Developer

Cloud Administrator

Cloud Security Pro

Cloud Support Analyst

Cloud Service Manager


New Role: Cloud Engineer


Shifting Role: Cloud Security Professional


Shifting Role: Cloud Developer


Shifting Role: Cloud Support Analyst


Evolution of IT Jobs: You’ve Got to Keep Changing with the Market


The New IT Professional Must be Business-Minded and Multi-Disciplinary

Process: Business Processes,ITIL Foundations, Vendor Management

People: Leadership and Communications Skills

Technology: Technical expertise + baseline technical knowledge in new areas


Good News: Current IT Skills are Valid


Critical Skills Development: Leadership and Communication


Critical Skills Development: Business Processes


Critical Skills Development: IT Cross-Training


In Summary…

IT roles are shifting with the cloudConsider building on your skills Get ready for the new wave!


Learn More

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Cloud Essentials Cloud and Virtualization Essentials Virtualized Data Center and Cloud

Infrastructure

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