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Your customers will never wait on hold again, regardless of where the conversation begins – web, mobile or inbound call. Learn how Fonolo can help you increase sales, lower handle times and create happier customers!
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How Implementing Call-Back Technology Improved Customer Loyalty
Shai BergerCo-Founder & CEO Fonolo
Mark EdelmanVP Member Services,1st United Services Credit Union
Why Call-Backs?• Happier Customers• Less Abandonment• Lower Telco Costs• Shorter Handle Times
75%of consumers describe
the option for a call-back as “highly appealing”.
32%fewer abandoned calls after call-backs added, based on study of 200
call centers.
A real-life phone interview
Call-Back Software for the Call Center
Deployment in days
Works with equipment from any vendor
Cloud =
Why Fonolo?
Affordable (starts at $15k/yr)
Cost scales with usage
=SaaS
Replace hold-time with a call-back on all channels.
In-Call Rescue Mobile Rescue Web Rescue
Solutions
In-Call Rescue
Give callers the option to receive a call-back when hold times are too long.
“Press 1 to get a call-back from the next agent.”
How it WorksCustomer relaxes
while waiting for call-back.
Call transferred to Fonolo
Call Begin
s
Fonolo connects caller and
agent
Let customers easily connect to a live agent, directly from within your mobile app.
Mobile Rescue
Visual IVR
Ready-to-Use Component for Your Mobile App
Pre-call Questions
Virtual Queuing
Enable customers to seamlessly transition from web to live assistance.
Web Rescue
No Need for ITAdd the widget to your site with just a few
lines of HTML.