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Speech from October 18, 2010 at ICMA in San Jose, CA.
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Gov 2.0: Passing Power to the People
Dustin Haisler, Assistant City Manager/CIO
Twitter Handles @dustinhaisler, @cityofmanor, @manorlabs
- About Manor- Gov 2.0 Overview- Manor’s Gov 2.0 Programs- Can It Be Replicated?- Where To Start
OverviewOverview
About Manor, Texas
Where is Manor, Texas?
MANOR TECHNOLOGY
Just Four Years Ago....
Gov 2.0 Overview
Gov 2.0Gov 1.0
by Kecko by mlovitt
Traditional Means of Communication
CITYGOVERNMENT
Gov 1.0
Communication With Gov 2.0
CITY GOVERNMENT
Gov 2.0
Manor’s Gov 2.0 Programs
in·no·va·tion
• –noun• 1. something new or different introduced• 2. the act of innovating; introduction of new
things or methods.
Internal or External?
Is The Crowd Wise?
Flickr:
mar
arie
Yes, But They Need Direction
Current Government Innovation?
http://www.jpb.com/pictures/ipm_cartoon_multi.jpg
Manor’s Innovation Process
1
2
3
4
The Platform
www.ManorLabs.org
Step 1- Submit Idea
11
STAGE
Ideas Are Vetted By Users
1
Step 2- Idea Vetted By Participants
STAGE
2
Step 3- Reviewed By Department
STAGE
Is There Enough Information To Proceed?
YES or NO
3
STAGE
Step 3- Reviewed By Innovation Committee
Innovation Process Recap
What’s The Difference From Other Platforms?
Powered By Ideascale
Powered By Spigit
How Do You Make It Sustainable?
Answer: Game Mechanics
Rewarding Civic Participation
Users Receive “Innobucks” For Participation (Which Can Be Traded In
For Real Products)
How Are They Rewarded?
• Innobucks– A virtual online currency that can be traded in for
real tangible products and services from the Manor Labs storefront.
• Users receive Innobucks in various quantities depending upon the action they complete.– For example: Users receive 5,000 Innobucks when
submitting an idea for us to consider.
What Are Some Of The Tangible Benefits?
• $25 Gift Certificate To Restaurant• Ride-out With Chief of Police• Week Named In Your Honor• Be Mayor For A Day
Leaderboards
What To Look For In A Platform?
• Graduated Idea Advancement (Idea Funnel)• Mechanism That Encourage Sustainability
(Game-Mechanics)• Idea Management Component (Project
Management System)
How Else Can This Be Applied?
What is a QR Code?
• Stands for Quick Response (QR) Barcode • Is A 2-D Barcode That Can Be Decoded (Using
Free Software) With Most Newer Model Camera Phones
• QR Codes Have Different Levels Of Error Correction Built Into Them. Up To 30% Of The Image Can Be Covered Up Or Destroyed, While Still Having The Information Completely Readable.
• Trackable (With URL Linking)
1-1-1 4-1-1-1 1-2-3-1 2-3-1-1 1-4-1-1 2-2-1-2 2-2-2-1 1-1-1-1-1-1
http://www.cityofmanor.org/smartcodes/DF2342EFGKL39
What’s Encoded?
What’s Encoded?
What’s Encoded?
MANOR
DIG
ITA
L S
TO
P
In-Field Example
Manor’s SmartTour Program
• 24 QR-Codes (15 Equipped with RFID) Currently Deployed.
• Current Codes Are Deployed On City Projects, Places of Interest, City Buildings, and even a Lift Station.
• Businesses/Developer Training Program• Pilot Testing 20 Additional QR-Codes
Affixed To City Vehicles.
Total Cost of Program (Phase 1)?
$400.00
Distributed 311 Program
SeeClickFix
Social Media Program
Can It Be Replicated?
47
www.betacities.org
For More Information Visit
Did I Mention It Was All Done In Under 1 Month!
Where To Start?
Ways To Start
1. Form an Internal Innovation Committee (Start Within Your Own Department)
2. Find A Platform To Help Harness/Manage Ideas
3. Start Small With R&D
4. Find Higher Education Institutions & Private Companies To Partner With
5. Cookie Cut (Learn What Others Have Done, And Apply It)
Why Pass Power To The People?Closing Thoughts
Any Questions?Thank You For Your Time
Text “Haisler” To 50500 For My Contact Information
Dustin Haisler
Assistant City Manager & CIO
