Good Data Governance to Great Data Governance

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Copyright © 2012 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com

Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting

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Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting Twitter About This Webinar at #RWDG

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Robert S. SeinerKIK Consulting & Educational Services – KIKconsulting.com

The Data Administration Newsletter – TDAN.com

Real-World Data GovernanceGood Data Governance to Great Data Governance

Why Some Companies Make the Leap and Some Do Not

Monthly Webinar Series Hosted by DATAVERSITYRobert S. Seiner – KIK Consulting / TDAN.com

August 15, 2013 – 2:00 p.m. EST

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Real-World Data GovernanceUpcoming Webinars

• Real-World Data Governance – 2013 Monthly Webinar Series

– 09/19/13 – Governing Customer Data – Is there a difference?

– 10/17/13 – Managing Governance Metadata for Mass Consumption

– 11/21/13 – Governing Data – Big and Small, Come One Come All

– 12/19/13 – Data Governance Expectations

Visit DATAVERSITY.Net for More Information

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Good to GreatAbstract

• A dozen years ago Jim Collins authored the book Good to Great (HarperBusiness, 2001), the first business book that stretched far beyond thetraditional business book audience and market.

• In this webinar with Bob Seiner, he will borrow from the main points of thisbook to focus on the activities organizations should consider to extend theirgood data governance programs to become great data governanceprograms.

• Seiner will demonstrate factors that have led to “glass ceilings” andhighlight those factors that world-class organizations have built governanceinto everyday activities.

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Good to GreatThe Book

• Written by Jim CollinsHarper Business Press 10/2001 – ISBN 0066620996

• Author of Built to Last – Management Studies of 90s

• Disapproves of the current management hype ofsuperhuman CEOs, IT cults & acquisition mania. cover G2G

• Do not enable mediocrity to become competence.Enable competence to become excellence. cover G2G

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Good to GreatThe Book

• Good Is the Enemy of Great title of chapter 1 of G2G

• Level 5 Leadership chapter 2

• First Who … Then What chapter 3

• Confront the Brutal Facts (Yet Never Lose Faith) chapter 4

• A Culture of Discipline chapter 6

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Good to GreatDefinitions

Data Governance Data Governance is the Execution and Enforcement of Authority Over the Mgmt. of

Data and Data-Related Resources.

Data Stewardship

Data Stewardship is the Formalization of Accountability Over the Mgmt. of Data andData-Related Resources.

Non-Invasive Data Governance™ The practice of:

applying formal accountability & behavior

through non-invasive roles & responsibilities

to existing and / or new processes

to assure that the definition, production & usage of data

assures regulatory compliance, security, privacy, protection & quality.

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• What do I want you to take from this session?

• GOOD data governance Vs. GREAT data governance

• Plan to Be GREAT

• Pragmatic Disciplines

Good to GreatOutline

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• Who’s definition of GOOD? Of GREAT?

• Four Traits of GREAT (Data Governance)

– Satisfy Business Needs

– View it as an Investment Vs. Expense –Don’t spend “an Arm and a Leg”.

– Focus on Formality, Efficiency & Effectiveness

– Focus on Quality

• “Don’t let perfection get in the way of good enough.” Pittsburgh Retail Executive

Good to GreatGood Data to Great Data

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Good to GreatPlan to be Great

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• Increase Emphasis on Planning …

– Information Policy – Publish / Enforce

– Stewardship as Applied Accountability

– Evolve Enterprise Data – Build Core Data

– Concentrate on Quality – Measures

– Meta-Data Front & Center

• Money Solutions

Vs.

• Practice / Discipline Solutions


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1. Good is the Enemy of Great

2. Level 5 Leadership

3. First Who … Then What

4. Confront the Brutal Facts (Yet Never Lose Faith)

5. A Culture of Discipline


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Good to GreatDilbert on Data Management

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Good to Great1. How Good Became the Enemy of Great

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• One of the key reasons why we have so little that becomes great.

• Easy to settle for good.

• But what about the vast majority of organizations that wake up partwaythrough life and realize that they’re good, but not great?

• Questions to ask ourselves:

– Do you have a good Data Governance program?

– Are you satisfied with good or is it important to get to great?

– What is the difference between a good program and a great program?

– What will it take to move from good to great?

Good to GreatHow Good Became the Enemy of Great

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• Phase 1: The Search

• Phase 2: Compared to What?

• Phase 3: Inside the Black Box

• Phase 4: Chaos to Concept


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• Phase 1: The Search

– What are you searching for? Targeted Behavior

– What is the “End Game”?

– Begin by Defining Best Practices

• Practical, Doable, Add Value

• At Risk if we don’t achieve this Best Practice


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• Phase 2: Compared to What?

– Complete Critical Analysis Questions

• Why is this a Best Practice for us?

• What are we doing that Supports this Best Practice?

• Where is there Room for Improvement?

• What do you Recommend?

– Develop Action Plan

• Two Pronged Method

• Tasks, Subtasks, Sub-Subtasks, …

• Operating Model of Roles & Responsibilities

• Communications Plan


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• Phase 3: Inside the Black Box

• What does it take to “Make the Leap”?

• Effective Messages for Management

• Best Practices & Critical Analysis

• Action Plan & Communications Plan


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• Phase 4: Chaos to Concept

• Don’t Let Perfection Get in the Way of Good Enough!

• Incremental Actions & Milestones

• Cannot Flip a Light Switch andTurn On Data Governance

• Get Business & Technical Resourcesto Tell You the Value


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Good to Great2. Level 5 Leadership

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• Not Letting Perfection Get in the Way of Good Enough (Roles)

– Level 5 Executive

– Level 4 Effective Leader

– Level 3 Competent Manager

– Level 2 Contributing Team Member

– Level 1 Highly Capable Individual

Good to GreatLevel 5 Leadership

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– Level 5 Executive

– Level 4 Strategic

– Level 3 Tactical

– Level 2 Operational

– Level 1 Support


Operational Level

Operational Data Stewards (existing)

Data Definers, Producers, Users

These people are presently defining,

producing and using data as part of their

jobs. Recording of the Operational Data

Stewards will be an important enabler of

improved communications, coordination

and cooperation among stewards.

Tactical Level

Data Domain Stewards

Per assigned Subject Areas

Data Steward Coordinators

One per Business Unit

Strategic Level

Data Governance CouncilData Governance Sponsors Group

or Group of similar participation. One person, plus

alternate, for each Business Unit represented & IT.

Consider financial services & human resources.

Executive Level

Data Steering CommitteeSenior-most level knowledge of the program.

Leverage existing business structure as possible.

If no structure exists, utilize an IT Steering Committee

or an executive founded board or council.

Operational Level - Business Unit Specific

Strategic -

Enterprise

Tactical Level - Cross Business Unit

Executive

“Non-Invasive Data Governance”™ Operating Modelof Roles & Responsibilities

Escalation / A

pproval Path

Copyright © 2009 - Robert S. Seiner - KIK Consulting & Educational Services, LLC - All Rights Reserved

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Data Governance Program Team

Data Governance Team ManagerResponsible for Administering the Program,

facilitating use of the Data Governance Council,

communicating program components and value to the Organization.

Advisory assistance from other levels.

IT Subject Resource Experts

System/Data Resource ExpertsIT Staff including Application

Development, Data Design,

Security, and other Data

Resource Management.

Com

munication

KIK Consulting & Educational Services, LLC

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– Level 5 Executive – Executive Committee (Limited Interaction)

– Level 4 Strategic – Data Governance Council (Involved)

– Level 3 Tactical – Data Domains Stewards & Coordinators (Active)

– Level 2 Operational – Operational Data Stewards (Active)

– Level 1 Support – Data Governance Team & IT (Active)


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• Humility + Will = Level 5

• A Compelling Modesty

• Unwavering Resolve … To Do What Must Be Done


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• Level 5 leaders display a workmanlike diligence.

• More plow horse than show horse.


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Good to Great3. First Who … Then What

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• Addressing Who First, Then What

• There are going to be times when we can’t wait for somebody.

Now, you’re either on the bus or off the bus.

Ken Kesey – from The Electric Kool-Aid Acid Test

by Tom Wolfe

• Rigorous, Not Ruthless

– Discipline # 1 – When in doubt, don’t hire –

keep looking.

– Discipline # 2 – When you know you need to make a people change,

act.

– Discipline # 3 – Put your best people on your biggest opportunity,

not your biggest problem.

Good to GreatFirst Who … Then What

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• Not a “Genius with a Thousand Helpers”

Level 5 Leader

First Who

Then What

• How does this relate to Data Governance?

• Best Practice # 1 – Senior Management Sponsorship, Support

and Understanding


Get the right people on the bus.Build a superior executive team.

Once you have the right people in place, figure out the best path to greatness.

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• First Who – The Common Data Matrix


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• Then What?


• Then What – What Will the Who Do

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Good to Great4. Confront the Brutal Facts

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• Messages for Management

– We ARE already governing data (but we are doing it informally).

– We CAN formalize how we govern data by putting structure around what we are presently doing.

– We CAN Improve:

• How We Manage Data Risk & Secure Data

• Data Quality & Provide Quality Assurance

• Coordination, Cooperation, Communications Around Data

– We DO NOT Have to Spend A Lot of Money.

In fact … Data Governance only costs the time we put into it.

– We NEED structure. We should consider a Non-Invasive approach.

Good to GreatConfront the Brutal Facts (Yet Never Lose Faith)

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• More Messages for Management

– Data Governance does not have to be A HUGE CHALLENGE.

– Data Governance is NOT A TECHNICAL SOLUTION.

– PEOPLE BEHAVIOR IS GOVERNED, Not Data.

– Data Governance is an EVOLUTION, NOT REVOLUTION.


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• A Climate Where the Truth is Heard

– Lead with questions, not answers.

– Engage in dialogue and debate, not coercion.

– Conduct autopsies, without blame.

– Build “red flag” mechanisms.


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• Facts are Better than Dreams

– Back your words with business and technical peoples words.

– Learn rather than preach.

– Questions for business and technical people:

• “What is the quality of the data preventing you from doing?”

• “What would you like to do with data that you presently cannot?”

• “How does this impact your everyday job?”

• “In an ideal world, what would your data/data

processes look like?”


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• A primary task in taking a company from good to great is to create a culturewherein people have a tremendous opportunity to be heard and ultimately,for the truth to be heard.

• Feedback mechanisms are important.

• Get the business and technical people to tell you the value.

• Formal means of recording, reviewing and resolving issues.


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Good to Great5. Culture of Discipline

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• Develop a Culture of Formal Discipline

Formal, Not Different

• Data Stewardship in 3D – TDAN.com a long time ago

– de Facto

– Discipline

– Database

• Bill of “Rights” (around Data Governance Discipline)

– Get the right person, to do the right thing, at the right time,

given the right information, with the right decision making

leads to the right result, most often.

Good to GreatCulture of Discipline

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• Bill of “Rights” – and the artifacts that go with them

– Get the right person – Common Data Matrix (de facto)

– … At the right time – Data Governance Activity Matrix (discipline)

– … To do the right thing – Data Governance Activity Matrix (discipline)

– … Given the right information – Data Governance Metadata (database)

– … With the right decision making – Decision Making Flow (discipline)

– … Leads to the right result – Data Governance Policy (the law [?])

– … Most often = Great Data Governance.


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• A Culture, Not a Tyrant

• Sustained great results depend on building a culture full of self-disciplinedpeople who take disciplined action, fanatically and consistently.

• A Culture of Discipline Involves a Duality

– People Adhere to a Consistent System

– Give People Freedom & Responsibility w/in the Framework of that System

• Sounds Non-Invasive to Me!


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Good to GreatSummary

• Definitions – What is Good? What is Great?

• Planning to be Great

– Good Is the Enemy of Great

– Level 5 Leadership

– First Who … Then What

– Confront the Brutal Facts (Yet Never Lose Faith)

– A Culture of Discipline

• Wrap Up

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Real-World Data GovernanceUpcoming Webinars

• Real-World Data Governance – 2013 Monthly Webinar Series

– 09/19/13 – Governing Customer Data – Is there a difference?

– 10/17/13 – Managing Governance Metadata for Mass Consumption

– 11/21/13 – Governing Data – Big and Small, Come One Come All

– 12/19/13 – Data Governance Expectations

Visit DATAVERSITY.Net for More Information

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• Robert S. Seiner

KIK Consulting & Educational Services – KIKconsulting.com

The Data Administration Newsletter – TDAN.com

Post Office Box 112571, Upper St. Clair, Pennsylvania 15241

412.220.9643, 412.220.9644 (Fax)

[email protected]

[email protected]

Real-World Data GovernanceContact Information

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Good Data Governance to Great Data Governance