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Going Mobile Harnessing Mobile Technologies for
Learning and Performance Support
Tom Gram,
Senior Director, Learning Solutions
Going Mobile
What is Mobile Learning in
2015?
A Mobile Learning Solution
Model
Mobile Challenges
Mobile Learning Success
Factors
Devices
Audience
Content
Uses
Mobile Learning Lenses
Mobile Learning
What is it?Leveraging portable
devices to enable on-
demand learning and
performance
Why it’s important• Speed
• Support for complex tasks
• Just enough, Just in time
• Reach and flexibility
• Access to social
• It’s happening
DevicesLaptop
Mobile Learning Business Drivers
Fast
Flexible
Timely
On demand
Learner driven
Collaborative
Workflow
Mobile Business
BYOD
Cloud Based Computing
Mobile and Flexible
Workplaces
Pace of work
Formal Learning Costs
Employee Engagement
Millennials?
Performance
Support
• Decision support
• Procedure guides
• Forms
• Job aids
• Checklists
• Performance apps
• Reminders
• Alerts
• Augmented reality
Information
Access
• Presentations
• Videos
• Podcasts
• Photos/images
• Documents
• Manuals
• Reference
• eBooks
• User-generated
content
Communication
• Social networking
• Conferencing
• Coaching
• Feedback
• SMS
• CoP participation
Learning
• Micro-Learning
• Quizzes
• Assessment
• Spaced practice
• Games
• Simulations
• ILT support
4 Types of Mobile Learning
Donald Norman’s Performance Equation
Knowledge
in the
head
Knowledge
in the
world
Performance
Knowledge
Skill
Memory
Tools and artifacts
in the work
environment
Learning Performance
Support
Mosher and Gottfredson’s “Moments of Need”
Acquisition of knowledge Application of knowledge
1. When learning for the first time 3. When applying knowledge in
the completion of a task
2. When wanting to learn more 4. When something goes wrong
5. When something changes
Learning Performance Support
Deriving mLearning Solutions from Work Analysis
competency model
performance goals
expectations
measurements
flowcharts
experts
reference
CoP
decision guides
advisory systems
Intelligent aids
job aids
calculators
software
templates
navigation tools
explanations
examples
demonstrations
advisors
practice
games/simulations
assessment
Micro-coaching
Knowledge of results
Measurement reporting
Visual displays
automated measures
visual displays
financial
behavioral
journal
notes
CoP
reminders/alerts
User generated
knowledge
CoP
Learning out loud
Knowledge/
Skill
Resources
Task
Guidance
Tools
Person/
Team
Feedback
Work Output Work Input
Goals and
Standards
• Activities
• Behaviors
Work
Deliverables:
Sales
Decisions
Solutions
Documents
Etc.
Consequences
Reflection
Learning
Business
Results
mLearning Challenges
Multiple platforms
BYOD
“Training” mindset
Security
Apps vs. Web
Organizational fit
Mobile Learning Strategy
Piggyback on your organization mobile business
strategy and infrastructure
Make mobile an action within your learning and
performance strategy
Define mobile solutions from a thorough analysis of
work processes and tasks
Leverage learning, information and social
capabilities of mobile devices
Standardize: technology, content management and
methods
Keep all design minimalist and granular
Start small, prototype solutions
Organizational support
Eyes on the prize: performance before technology
and content
@tomgram1
performancexdesign.wordpress.com
ca.linkedin.com/in/tomgram
Tom GramSenior Director
Leadership & Business Solutions
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