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Security Group
security
group
NACL NACL
VPC Flow Log VPC Flow Log
VPC Flow
Log
Cloud
Trail
AWS
Lambda
Security ISVSecurity ISV
* Source : Arbor Networks
• UDP (NTP) Amplification Flood• SYN Flood Attack [TCP]
Architecture for UDP Flood / SYN Flood
security group security group
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security
group security group
Private IP Address
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attacker
transit
attacker
attacker
transitAWS
region
AWS
edge
AWS
edge
AWS
edgetransit
transit
Route 53
CloudFront
transit
Attacker
AWS
Region
AWS
edge
AWS
edge
AWS
edge
client
client
AWS
edge
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AWS Support options
Enterprise Business Developer Basic
Customerservice24x7x365
Supportforums
Documentation,whitepapers,bestpracticeguides
AWSTrustedAdvisor FullChecks FullChecks BasicChecks BasicChecks
Accesstotechnicalsupport
Phone,chat,email,livescreensharing,TAM(24/7)
Phone,chat,email,livescreensharing(24/7)
Email(localbusinesshours) SupportforHealthChecks
Primarycasehandling Sr.CloudSupportEngineer CloudSupportEngineer CloudSupportAssociateTechnicalCustomerService
Associate
UserswhocancreateTechnicalSupportcasesUnlimited
(IAMsupported)Unlimited
(IAMsupported)1(accountcredentialsonly)
Responsetime <15minutes* <1hour* <12hours*
Architecturesupport Applicationarchitecture Usecaseguidance Buildingblocks
Bestpracticeguidance Client-sidediagnostictools
AWSSupportAPI
Third-partysoftwaresupport
Infrastructureeventmanagement
AvailableatAdditionalcost
AWSConcierge
DirectaccesstoTechnicalAccountManager(TAM)
Prioritizedcaserouting
Managementbusinessreviews
* Times are based on initial contact. Every reasonable effort will be made to respond within these targets.
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