VPC Flow
Log
Cloud
Trail
AWS
Lambda
AWS Support options
Enterprise Business Developer Basic
Customerservice24x7x365
Supportforums
Documentation,whitepapers,bestpracticeguides
AWSTrustedAdvisor FullChecks FullChecks BasicChecks BasicChecks
Accesstotechnicalsupport
Phone,chat,email,livescreensharing,TAM(24/7)
Phone,chat,email,livescreensharing(24/7)
Email(localbusinesshours) SupportforHealthChecks
Primarycasehandling Sr.CloudSupportEngineer CloudSupportEngineer CloudSupportAssociateTechnicalCustomerService
Associate
UserswhocancreateTechnicalSupportcasesUnlimited
(IAMsupported)Unlimited
(IAMsupported)1(accountcredentialsonly)
Responsetime <15minutes* <1hour* <12hours*
Architecturesupport Applicationarchitecture Usecaseguidance Buildingblocks
Bestpracticeguidance Client-sidediagnostictools
AWSSupportAPI
Third-partysoftwaresupport
Infrastructureeventmanagement
AvailableatAdditionalcost
AWSConcierge
DirectaccesstoTechnicalAccountManager(TAM)
Prioritizedcaserouting
Managementbusinessreviews
* Times are based on initial contact. Every reasonable effort will be made to respond within these targets.