1 Copyright © 2013 Tata Consultancy Services Limited

Future of the Workplace Ashok Krish Head, TCS Innovation Labs – Web 2.0

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My Google Footprint

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My Unofficial Social Networks

4 My Resume

5 My Unofficial Thoughts

6 My Photos

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My Reading List

My Reading List

8 My Music

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TCS CONFIDENTIAL 9 9

Krish Ashok Ruby on Rails

Open Source

iPhone Dev Collaboration Knowledge Mgmt

Violin

Innovation

Guitar Cello

Head, TCS Innovation Labs – Web 2.0

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TCS CONFIDENTIAL 10 We live in beautiful houses

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TCS CONFIDENTIAL 11 In large, ugly cities

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TCS CONFIDENTIAL 12

And drive beautiful cars

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TCS CONFIDENTIAL 13

In the most nightmarish traffic

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TCS CONFIDENTIAL 14

And work in beautiful office buildings

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Only to use the most unusable software

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The nature of enterprises is changing in unprecedented ways. Software is now everywhere

Software Design Design of Software

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So fixing Software goes a long way. It impacts processes and yes, culture too

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Information is real time

Online footprint is reputation

Identity is collaboratively managed

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People share first, think later

Social filtering > expert recos

Dunbar’s number > 140

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Conversations > Brand message

Connections > Designations

Continuous Partial Attention

21 The Consumer Digital Experience

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2007 – the first year of college grads who do not remember an

era without the internet

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The Flexible Workplace

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The DIY Work Culture

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The Social Enterprise

26 The Mobile Workplace

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10 Design patterns for the Workplace of the Future

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I am the Workplace

Ambient Awareness

Work is Play

Nodes in a Network

Virtual Teams

Cost of Coordination

Spam and Noise

Play is play

Social Savviness

Accountability

Patterns Anti-patterns

29 1. I am the Workplace

30 Device Independent

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Ubiquitous Access

32 There’s an app for that

33 Location Independent

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I am the Workplace

§ Access to enterprise knowledge & transactions from anywhere on any device

§ BYOD

35 2. Cost of Coordination

36 3. Ambient Awareness

37 Social Networks & Expertise graphs

38 Communities of Practice

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Experts from the edges

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Ambient Awareness

§  The Social Intranet – personalized knowledge streams over transactions

§  Expertise and interest graphs §  Strong and Weak networks §  Public by default, private by choice §  Neutralizing the “I have contacts” advantage

41 4. Noise and Spam

42 5. Work is Play

43 Badges & Leaderboards

44 The Social Helpdesk

45 Curate your identity

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Work is Play

§ Gamification – Persuasive design – Empathic design –  Intrinsic Motivation – Crowd computing

47 6. Play is Play

48 7. Nodes in a Network

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Nodes in a Network

§  Subliminal flattening of hierarchies §  Dunbar’s number ++

50 8. Social Savviness

A common anti-pattern in social networks is the emergence of the social-savvy yet non-value adding individual. This, inside an enterprise can be a problem from the point of view of talent identification.

51 9. Virtual teams

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Virtual Teams

§  Self-forming teams § Multi-level self-actualization & support for

continuous partial attention

53 10. Accountability

Virtual teams often have virtually no accountability

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I am the Workplace

Ambient Awareness

Work is Play

Nodes in a Network

Virtual Teams

Cost of Coordination

Spam and Noise

Play is play

Social Savviness

Accountability

Patterns Anti-patterns

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Photo Credits (Creative Commons)

§  Bombay apartments – Premshree Pillai http://www.flickr.com/photos/premshree/

§  Dharavi – Jon Hurd - http://www.flickr.com/photos/jonhurd/

§  Tata Nano – Balaji B http://www.flickr.com/photos/bbalaji/

§  Traffic in India – Joiseyshowaa - http://www.flickr.com/photos/joiseyshowaa/with/2402764792/

§  Guy playing console – Luke Hayfield http://www.flickr.com/photos/altoexyl/

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Photo Credits (Creative Commons)

§  Social Graph and Friend Wheel – Steve Jurvetson http://www.flickr.com/photos/jurvetson/

§  Wall St – David Ohmer http://www.flickr.com/photos/the-o/

§  Facebook like – Facebook(LET) http://www.flickr.com/photos/goiabarea/

57 Copyright © 2013 Tata Consultancy Services Limited

Thank you