UserZoom MobileMobile Testing Made Easy

The User Experience Softwarewww.userzoom.co.uk

1. About UserZoom MobileBy means of ‘Mobile Remote Usability Testing‘ you can con-duct cost-effective, task-based studies over any web mobile interface such as websites, prototypes, and web apps.

During the tests, participants conduct studies simulta-neously in their natural context - no human moderation is needed.

Key Benefits• Context is King: Conduct mobile tests with users in

their real user context.

• Benchmark your competitors: Find out which mo-bile website structure works best and compare it with your competitors´ products.

• Quantitative Studies: Run tests with big samples and measure success ratios, efficiency and user satisfaction.

• Qualitative Studies: Also obtain qualitative data and videos of participants walking through tasks..

• Worldwide: Test your mobile product internationally with users in different countries.

• Agile development: A great solution for agile develop-ment methodologies.

Information you obtain• Videos of participants• Gesture Tracking• Mobile User Feedback• Effectiveness and Efficiency Ratios• Clickstream Charts & Clickmaps• Satisfaction Metrics

3 Mobile Testing Tools UserZoom Mobile is a toolset which allows you to gather and measure user feedback on mobile devices:

1. UserZoom Mobile Remote Usability Testing for mobile websites.

2. UserZoom Mobile VOC Voice of Customer (VoC – intercept surveys) for mobile apps.

3. UserZoom Mobile Survey App Application for mobile surveys.

All UserZoom Mobile Testing Tools are available for iOS and Android mobile devices.

London | Manchester | Munich | Madrid | Sunnyvale (CA) US www.userzoom.co.uk

Features Remote Usability Testing

Clickpaths & ClickmapsTrack your users clickpaths and identify where clicks are generated. Find out if users found what they were searching for by means of a sophisticated tracking system.

Mobile Session ReplayCollect session videos of how users interact with your mobile web while conducting a study task. You can filter mobile videos by any variable, mark interesting moments, create clips and convince stakeholders.

Non-Intrusive Task BarTasks are displayed on a task bar comprised of 2 buttons and the task explanation. Once the task starts, the bar is hidden.

Advance Survey CapabilitiesInclude more than 10 different ques-tions with conditions, logics and piping capabilities. Ensure the quality of answers given through quality control.

Automatic ReportingSpend less time on reporting with our powerful filtering options and automatic reports available as PPT, Word, and Excel.

The User Experience Softwarewww.userzoom.co.uk

2. About UserZoom Mobile VOC With UserZoom Mobile Voice of Customer you are able to run surveys once visitors leave your mobile application.

When closing your mobile product, visitors are invited to participate in a survey.

Find out what users are searching for, if they obtain all the needed information, if they are satisfied with your product, and if their expectations were met.

Gather hundreds of answers in just a few days.

Key Benefits• Real user feedback.

• Obtain answers just after a user experienced your mobile product.

• Fast, easy, and cost-effective.

Information you obtain• Mobile User Feedback

• Clickstream Charts

• Satisfaction Metrics

3. About UserZoom Mobile Survey App

UserZoom Mobile Survey App is a sophisticated and easy-to-use survey tool for mobile devices.

• Benefit from all UserZoom product features.

• More than 20 different languages.

• Advanced logic and conditions.

• More than 8 different question types.

• Advanced reporting and analysis options.

Features Mobile Voc And Surveys

Behavioural TrackingTagging your application allows you to track your mobile users´ behaviour.

Interception OptionsYou can intercept users before entering your mobile product or prompt them when leaving the app.

Library For AppsApp studies require installing the User-Zoom library on our application.

Choose Operating SystemSet rules to specify the mobile operating systems you want to target (iOS and/or Android).

Arthur Moanamoan@userzoom.com

Request a Demowww.userzoom.co.uk

More information

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