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ePlus. Where Technology Means More.®
ePlus Managed Services
ePlus. Where Technology Means More.®
We Believe Managed Services Broker IT Innovation
IT Service Excellence
Clear Business Outcomes
Superior IT Solutions
Exceed Customer Expectations
ePlus. Where Technology Means More.®
Customers tell us they need managed services that: + Improve the efficiency, reliability and
security of IT operations + Help determine how to best move and
manage workloads
+ Monitor, map and manage a comprehensive range of technologies
+ Align IT to business objectives with flexible As a Service models
ePlus. Where Technology Means More.®
ePlus Managed Services
Maximize the critical technologies that run your business
MANAGED INFRASTRUCTURE
SERVICES
EXECUTIVE SERVICES
PORTFOLIO
ENHANCED MAINTENANCE
SUPPORT
MANAGED SOLUTIONS
ePlus. Where Technology Means More.®
A Flexible, Comprehensive Tiered Service Model
Network & Data Center Infrastructure / Applications / Videoconferencing / Mobile Device Management / Audio/Visual Services / Map, Monitor and Alert Public Cloud
ePlus Managed Service Center / 24x7x365 Support Delivered by ePlus
ePlus Cloud Aggregated Services / Delivered by a Trusted Partner Ecosystem
ePlus Powered By Services / Delivered by Trusted Partners Aligned by ePlus Service Delivery Managers: SOC Services / Helpdesk / Endpoint – AV / 24x7 Smarthands Managed Video / Cloud Collaboration / UPS Fleet Management
Cloud as a Service / Co-location and Interconnection / Connectivity and Mobility Optimization
ePlus. Where Technology Means More.®
People, Process, and Tools
ITIL Framework
Independently Certified
Customized Tools
MSC Executive Dashboard
35K Resolved Tickets- Last Quarter Alone
4 US-Based Managed Service Centers
NC, MN, PA, CA
24x7x365 I 100+ Personnel
ePlus. Where Technology Means More.®
Managed Infrastructure Services
Proactively manage your IT infrastructure to energize your team and business
MONITOR Proactively monitors your infrastructure 24x7x365
MANAGE Monitors, manages and remediates contracted entities against fault and
performance criteria
MAXIMIZE Fully outsourced network
management solution
ePlus. Where Technology Means More.®
MANAGED INFRASTRUCTURE SERVICES MONITOR MANAGE MAXIMIZE
Incident Monitoring ✓ ✓ ✓ Availability Monitoring ✓ ✓ ✓ Performance Monitoring ✓ ✓ ✓ Incident Management ✓ ✓ Problem & Patch Management ✓ ✓ Change Management ✓ ✓ Capacity Management ✓ ✓ Circuit Management ✓ ✓ Performance Management ✓ Configuration Management ✓ Availability Management ✓ Service Business Reviews ✓ ✓
ePlus. Where Technology Means More.®
＋Improves customer experience with single-call support for multi-vendor environments
＋Increases systems visibility and mitigates risk with more value-added tools
＋Offers faster and more effective Level 2 and 3 call escalation
Enhanced Maintenance Support The Backbone of Innovation
ePlus. Where Technology Means More.®
＋Discover and assess critical infrastructure components to drive operational efficiencies
＋Evaluate the maturity of your current business processes and core technologies to identify stakeholder-driven prioritized areas of focus
＋Maximize efficiencies by leveraging third-party knowledge that spans multiple technologies and verticals
＋Benefit from quarterly business reviews that enable you to proactively leverage ESP insights to empower your business
Executive Services Portfolio Strategically Align IT with Your Business
ePlus. Where Technology Means More.®
EXECUTIVE SERVICES PORTFOLIO MONITOR MANAGE MAXIMIZE
Infrastructure Analysis ✓ ✓ ✓
Organizational Fingerprinting ✓ ✓
Strategic Roadmap Development ✓
CIO Executive Council Membership ✓
ePlus. Where Technology Means More.®
＋Quarterly Service Business Review
＋Dedicated Service Delivery Managers help clients identify infrastructure problems and reveal opportunities for innovation and growth
＋Networking & Best Practices ＋ePlus CIO Council membership
C- and Director-level peer networking opportunities
Best practice sharing
Participation in ePlus’ annual Transform Meeting
Dedication to Client Satisfaction & Growth
ePlus. Where Technology Means More.®
Managed Solutions ePlus Business Transformation
ePlus CyberSecurity Management Program
ePlus Intelligent Branch (SD-WAN)
ePlus Managed Converged Infrastructure
ePlus Cloud Aggregated Services
ePlus. Where Technology Means More.®
Brokering IT Innovation with Managed Services
©2016 ePlus inc. All rights reserved. ePlus, the ePlus logo, and all referenced product names are trademarks or registered trademarks of ePlus inc. All other company names, product images and products mentioned herein are trademarks or registered trademarks of their respective companies.
www.eplus.com / 888.482.1122 / [email protected]
Brokering IT Innovation with Managed Services
