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Thomas Vander Wal - InfoCloud Solutions, Inc.11 May 2011
Enterprise Search Summit :: New York, NY
Enterprise Social Search
Workshop Orientation
What is Social Search?
Search as if your colleagues were there to
answer and point to resources
Social Progressions
• Sparks: Ideas shared
• Campfire: Gathering of others with interests
• Bonfire: Broader interest gathering
• Torch: Honing for broad use and replication
Social captures all the information on the way
to the end result
This can be order of magnitudes more “stuff”
Today’s quick response is tomorrow’s golden nugget
InfoClouds
InfoCloud Solutions, Inc. - 2011
InfoClouds
Personal
InfoCloud
Local
InfoCloud
Global InfoCloud
External InfoCloud
InfoCloud Solutions, Inc. - 2011
WorkOrganizations
Affiliations
LocationSocial
Software
Near in Thought
Portals
Friends
Local InfoCloud
Local
InfoCloud
InfoCloud Solutions, Inc. - 2011
Personal Info Cycle
Global InfoCloud
Local InfoCloud
Personal InfoCloud
Seeking
Recognizing
Retaining/Storing
Using/Creating
Following
Essential Social Elements
People
Objects
Conversations / Comments
Metadata
Timestamp
Co-occurrence
Tags
Object Type
Location
Service Used
Granular Social Network
Agile Scheduling P&L Food Benefits
Pat
Connections
Where Is Social?
Social
Communities
Likes
Blogs
Wikis
Microblogging
TaggingComments
Types of Social Search
Colleague / Collective
Social Ranking
Q & A
?
Keep the followingcomponents in mind...
Multiple Personae
Shadow Effect
Rough Reputation Systems
Improving Reputation Systems
Where Social Search Sits
Social search integrated in the work interface
Socialcast
•Activity stream
•Reach
• Save conversations / responses
•Communication platform
Social search as you work
SystemOne
•Search as you work
•Search existing content as you write
•Find relevant people based on content and context
Social search built into traditional search
Vivisimo
•Search with social built-in
•See social annotations and activity in search results
•Connects with enterprise identity systems
Add Q&A to Search Interface
Search with Q&A
• Add any microcontent/activity stream social tool element to search interface
• If traditional search does not bring back what is needed ask the organization live in real time
• Ensure results, particularly correct answers are included for next search query
Plan for tomorrow’s gold nuggets today
Thank you!
InfoCloud Solutions, Inc. - 2011
URL: http://infocloudsolutions.comE-mail: [email protected]: vanderwalSkype: tjvanderwalTwitter: @vanderwal or @infocloud
