Enabling business transformation by Nitin Rohilla Project Saarthi - Tata Power May 2016

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Presentation Title ( Arial, Font size 28 )

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Business Transformation Journey at Tata Power Mr. Nitin Rohilla, Chief – SCoE

The Tata Power Company Limited

May 2016


Contents

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Tata Power – an overview

Business Transformation Journey at Tata Power

Strengthen Penetration & Utilization of SAP

Key Differentiators


TATA Power - Introduction• India’s largest integrated power company with a significant international presence. • From Fuel and Logistics to Generation and Transmission to Distribution and Trading-exploring various renewable sources of

energy in India and globally, we now have a significant presence in wind, solar, hydro and geothermal energy space. • Tata Power is a century old organization. Commissioned 40 MW on 9th Feb in 1915 to supply hydro-electric power to

Mumbai; set-up Hydro, Renewable, Thermal, Gas based stations - 9162 MW • Successful Public Private Partnerships in generation (DVC), transmission (Powerlinks) and Distribution (TPDDL). • We are excited to redefine the contours of Indian 'Power' Sector and committed to 'lighting up lives' for generations to

come.

3India’s largest Integrated private sector power utility


Integrated Power Utility with Pan Value Presence


India PresencePower generation capacity

Thermal 7415MW Hydro 450 MW Wind 437 MW Solar 28+ MW Transmission Distribution

Operational

Gujarat 50 MW

Karnataka 50 MW

Haldia 120 MW

IEL 240 MW

Mulshi 3 MW

Maharashtra 137 MWMumbai

TPDDL Powerlinks

Belgaum 81 MW

Jojobera 428 MW

Tamil Nadu 49 MW

Projects under construction

Mundra 4000 MW

Solar 25 MW

Wind 50MW

Coal Mine - Mandakini

Coal Mine - Tubed

Dugar 250MW

Dagachhu 126MW

Maithon 1050MW

Fuel Mix (MW)

Growing in all segments 7

Wind 9%

Hydro 12%

Production Gas 7%

Oil 7%

Gas / LNG 14%

Coal 52%


Expanding Global Footprint


Pioneer in Indian Power Sector

First 150 MW thermal unit

First 500 MW thermal unit

First gas insulated switch gear

Computerized grid control and energy management system

220 kV transmission lines in four circuit towers

220 kV Cable Transmission Network

Flue Gas De-sulphurisation plant using sea water

First to Introduce SCADA and Fibre Optic ground wire communication

First pump storage unit in the country of 150 MW Capacity

India’s First 800 MW Supercritical Unit

5Leader in technology adoption


Contents

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Key Differentiators


VisionICT is, arguably, the best and most cost effective tool to handle this scale of complexity.

ICT is a movement within Tata Power

UBIQUITOUS ENABLER

Information Technology systems are the “first port – of – call” for decision makers within the organization

BUSINESS FOCUS EMPOWER END-USERS SERVICES CULTURE INTEGRATION WORLD CLASS SOFTWARE


Key Business Objectives

• Establish a platform to support the organization growth path for 2022

• Augment capabilities of the organization, maturity level of the organization in terms of

processes and technology

• Ensure standardized processes across organization

• Improve the overall cost of quality and avoid rework

• Considerable improvement in cycle time in various business processes

• Provide major insights through convergence of technology

• Create insights into operations and enable near real-time decision making

• Ahead of all our competitors in terms of SAP penetration and process maturity.


Business Transformation

Project Saarthi Business Transformation• Streamline business processes across

Tata Power

• Single source of truth • Process simplification / enrichment

• Information aided - decision making

• Higher degree of integration within Tata

Power • Consolidation of disparate IT

applications into SAP

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Project Saarthi is taking the Tata Power’s decennial old journey with SAP to new horizons, with transformation objectives

Focus Areas and Key BenefitsTop Benefits

70% Integration of Generation, Transmission Distribution& operations on single SAP platform

40% Increase in employee productivity

30% Reduction in time to repair, asset downtime and inventory turnover

30% Higher average annual savings through FSCM

Financial Reporting Redesigning the Org structure, financial planning and consolidation, Reporting structure including IFRS

Operational Excellence Efficient Operations & Informed decisions, Maintenance processes through Enhanced EAM with WCM and FMEA Governance Risk and Control

Customer Delight Better Customer Services through CRM, Customer Web Portal, IVRS/ BCM for call centre

Employee Empowerment through ESS, MSS, E- Learning, E-Recruitment, PMS and Training

Unified Layer of Entity Build a unified layer of entities like Employee, Customer, Vendor & material

Integrated Project Management link ideas and strategies with project data workflows, and business processes


Contents




Key Differentiators

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Landscape at Tata Power in 2012Business Lines

HR Recruitment and

On-boarding Talent ManagementPerformance Appraisal

& Compensation Management

Employee Dataand Payroll

ManagementTime ManagementLSO – Learning

Solution / Training

Proc

ur-

emen

t

Operational Procurement Funds IntegrationSupplier

ManagementReverse Auctione-ProcurementStrategic

Procurement – Manual

Spend AnalyticsSupplier Self-Service

Fina

nce,

A

naly

tics Financial

AccountingOT-PI-IT

IntegrationTreasury and Risk

Management

Standard Financial and Operational Analytics

Financial Consolidation,

IFRS

Management Accounting

Bidding for Business

Development

Decision Support & Reporting

Tech

nolo

gy

Plat

form

Corporate Portal Risk & ComplianceForms AutomationProcess Integration

Documents Management Balanced ScorecardMaster Data

Management

Generation

‘Material Management

Plant Maintenance

Advanced Asset Management

Energy Management and Generation billing

Plant Operational Analytics

OSI-PI

Transmission

On-line DispatchManagement

Trading – Sunguard


Settlement

OT-PI-IT Integration

Renewable Energy

Windmill to ERP Integration

Billing

Carbon Trading

Core Processes

Distribution

Metering Billing – Collection

Energy Audits, Leakage Detection – Manual

Call Center / CRM-BCM

Web Self-Service –Customer Portal

Mobile Integration

GIS

Project Execution

Basic Engineering

Project Cost Estimation

Project Systems and Accounting

Bid Management and Contracting

Project Management

Primavera Integration

Non-SAPSAP Application Legacy/Manual

ESS / MSS & Travel Management

EHS

Permit to Work

Mobility and Collaboration

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Landscape for TATA Power in 2016Business Lines

HR Recruitment and

On-boardingSuccession Management

Performance Management

Employee Dataand Process Management

Time ManagementTraining

Proc

ur-

emen

t


ManagementReverse Auctione-ProcurementStrategic


Spend AnalyticsSupplier Self-Service

Fina

nce,

A

naly

tics Financial

AccountingOT-PI-IT

IntegrationDecision SupportStandard

Financial and Operational

Analytics

Financial Consolidation,

IFRSManagement Accounting


DevelopmentReporting

Tech

nolo

gy

Plat

form

Corporate Portal Risk & ComplianceGISForms AutomationProcess Integration

Documents Management

Sustainability Performance &

Emissions Management

Master Data Management

Generation


Plant Maintenance


Energy Management


OSI-PI

Transmission

On-line DispatchManagementTrading – Sunguard

Advanced Asset Management –

Whitespace

Settlement


Renewable Energy


Billing

Carbon Trading

Core Processes

Distribution



Call Center


Mobile Integration

GIS

Project Execution

Basic Engineering




Project Management

Document Management

HR

Proc

ur-

emen

t


ManagementReverse Auction

Aribae-Procurement

AribaStrategic


Spend AnalyticsSupplier Self-

Service Ariba

Fina

nce,

A

naly

tics Financial

AccountingOT-PI-IT

IntegrationTreasury & Risk

Management

Standard Financial and Operational

Analytics

Business Planning and Consolidation

Management Accounting


DevelopmentDecision Support

& Reporting

Cor

pora

te

Initi

ativ

es

and

enab

lers

Corporate Portal Risk & ComplianceForms AutomationProcess Integration

Documents Management

Balanced Scorecard

Master Data Management

Generation


Plant Maintenance


Energy Management and Generation billing


OSI-PI

Transmission

On-line DispatchManagement

Trading – EPM with CDP


Settlement


Renewable Energy


Billing

Carbon Trading

Core Processe

s

Distribution



Call Center / CRM-BCM


Mobile Integration

GIS

Project Execution

Basic Engineering




Project Management

Primavera Integration

Non-SAPSAP Application Legacy/Manual

Recruitment andOn-boarding Talent Management

Performance Appraisal & Compensation

Management

Employee Dataand Payroll

ManagementTime ManagementLSO – Learning

Solution / TrainingESS / MSS & Travel

Management

EHS

Permit to Work

Mobility and Collaboration

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Major processes /areas covered in SaarthiEnterprise Level

(317 Transactional Processes Covered) SAP ECC 6.0 EHP 7 – Core solutions : Distribution (ISU/CRM/BCM), SD, HR/ESS & MSS, MM, PS, PM, EHS and FICO/TRM

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Module Sub-Module Module Sub-Module Module Sub-Module

HR Employee Compensenation Mangement MM Purchasing Structure EHS Incident Reporting & Investigating System

HR Recruitment MM Pur Master Data EHS Safety Audit

HR Learning MM Material Requirement Planning EHS Safety Inspection

HR Org Mgmnt MM Purchase Requisition EHS Management of Change

HR Personnel Mgmnt MM Request for Quotation EHS Occpational Health

HR Payroll MM Contract/Scheduling Agreement EHS Behavioral Based Safety

HR Performance Appraisal System MM Purchase Order EHS Control of Sustance Hazardous to Health

HR Talent MM Goods Receipt EHS Enviornmental Compliance (Sustainability)

HR Time MM Goods Issue ISU CS - Customer ServiceHR Travel MM Stock Transfer ISU DM - Device MangmentPS Project Initiation-Generation MM Transfer Posting ISU CRM - Customer Relataionship ManagementPS Project Planning-Generation MM Reservation ISU BI-IN - Billing & InvoicingPS Project Execution-Generation MM Quality Management ISU FICA - Contract AccountingPS Project Monitoring & Control-Generation MM Fuel Logistics ISU BCM - Business Communication MangmentPS Project Closing-Generation MM Logistics Invoice Verification ISU UCES - Utility Customer E--ServicePS Project Initiation-Transmission MM Physical Inventory FI Accounts RecievablesPS Project Planning-Transmission MM Gate Pass System FI Accounts PayablesPS Project Execution-Transmission PM Organization Structure FI Asset AccountingPS Project Monitoring & Control-Transmission PM Master Data FI Cash & BankPS Project Closing-Transmission PM Breakdown Maintenance FI General LedgerPS Project Initiation-Distribution PM Work Permit Management FI TaxationPS Project Planning-Distribution PM Preventive Maintenance CO ControllingPS Project Execution-Distribution PM Corrective/General maintenance TRM Cash FlowPS Project Monitoring & Control-Distribution PM Condition Based Maintenance TRM Tresurary InvestmentPS Project Closing-Distribution PM Caliberation Process TRM Trade FinanceSD Order Related Billing PM Refurbishment Process TRM ForexSD Delivery Related Billing PM Shutdown/Turn-around Management TRM BorrowingsSD Milestone Billing PM Phase in of Equipment BPC PlanningSD Periodic Billing PM Phase out of Equipment BPC ConsolidationSD Intercompany Billing PM Failiure Mode Effect Analysis BIBO Analytics

Major processes /areas covered


• FMEA / RCMO (Failure Mode and Effect Analysis/ Reliability Centered Maintenance Operations) • MRS ( Workforce Scheduling) • WPM (Work Permit Management) – E-PTW • MII (Operational System integration for condition based maintenance and operational parameters) • SYCLO Mobile Work Manager - Field services through mobile devices

Generation • FSCM - Fuel Supply Chain

Management & Truck Tracking solution (Fuel Procurement and logistics, Through Road, Rail or Marine)

Transmission & Distribution

• LAM (Linear Asset Management)

Distribution

• BCM (Call Center Management- IVRS)

• UCES – Utility Customer e-Service (Customer Portal)

For Generation, Transmission & Distribution BusinessCommon to all

Exclusively for

Major processes /areas covered

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SMAC (Social Media, Mobility , Analytics & Cloud)

• Social Media – Collaboration tool (SAP Success Factor JAM) • Mobility –

• MDM (Mobile Device Management) and AM Application Management through SAP AFARIA, • BO Mobile, • Syclo – SAP Work Manager • Fiori for Employee Apps – Leave Request, Leave Approval and travel Approval appand • Safety Issue App • Customer Engagement App

• Analytics - BW/BO – • BW on HANA/Business Objects • BPC - Consolidation, • SSM - SAP Strategy Management

• Cloud – • Success Factors JAM • and e-sourcing through Ariba

New Dimensional Products• NetWeaver Enterprise Portal • ESS on EHP7 using UI5 functionality • Document Management through Open Text

• Vendor Invoice Management (Procurement / Finance) • Employee File Management (HR) • Archive Link/Document Access

• GRC - Governance Risk and Control • Master Data Governance

Major processes /areas covered in Saarthi

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Contents




Key Differentiators

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Key Aspects as Differentiators

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SAP Conversion Index

▪ Achieve SAP conversion by ensuring movement of business processes currently in manual or in other application into SAP

▪ SAP conversion will ensure standardization, integration and transparency across the entire organization

▪ Green factor

Decision Enabler

▪ Enhance decision making capability through:

▪ Greater ability to access and analyze data

▪ Decision making, with the help of Multi-dimensional analysis

▪ Better response times during exceptions and specific events

▪ Improved employee satisfaction

Identify Value Levers

▪ Establish linkages between project objectives, processes and technology enablers

▪ Identify value levers across business processes which will help provide tangible benefits e.g.: ▪ Reduction in lead

time ▪ Faster response time ▪ Increased customer

satisfaction ▪ Improved statutory

compliance, etc..

Streamlining Processes

▪ Streamline business processes through: ▪ Process

Standardization ▪ Process Simplification ▪ Process Enrichment ▪ Process Elimination


Key Differentiators

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As part of project Saarthi we are measuring effectiveness index of the project through following key differentiators –

Key Differentiators FICO TRM PS PM MM HR ISU SD Total

Process Simplification (Enrichment or Elimination)

28 4 3 4 14 6 14 2 75

Conversion Index 18 1 14 7 9 15 9 5 78

Decision Enablers 10 1 3 4 2 4 5 1 30

Learning 2 - - - 1 2 5

Value Realization 11 3 3 3 4 3 3 1 31

Green Factor 2 - 2 3 2 1 2 1 13

Total 71 9 25 21 32 29 35 10 232


Architecture


SCoE RoadmapOne SAP for ALL

Achieving ExcellenceExtend to group companies /

Enhancing the UsageAdoption of latest version of SAP

and new dimension products

Present

Wave 1

Wave 3

Wave 2Wave 1

Revamping the Infra – capacity enhancement, DR site etc.

Wave: Logical grouping of activities/projects within a time period.

Sustenance and maturity

Wave 1

Project Saarthi & Support Existing SAP landscape

Strengthen Penetration & Utilization of ICT Systems

Ensure Business Transformation through effective Integration & Collaboration

Be lead adopters of technology & innovation Benchmark for other utilities

Wave 2

Increase coverage & business empowerment

External Consultancy – under Power ICT

Governance framework through GRC

Analytics by Exception and Information on move

FY – 2013-15 FY – 2015-17 FY – 2017-19

Enhance internal customer satisfaction


Enabling Business Transformation through SAP

• Access to all through NetWeaver portal – Password management solution for all

applications on portal • Digitization of Enterprise Content: to make the required information available through SAP

• Digitisation of documents – All paper based records (Employee),

• Digitization of Drawings & Manuals - for field force on mobile device during maintenance activity.

• Mobility for Employee – Fiori : Leave Request, Leave Approval and Travel Approval -

completed • Mobility to field force –

• Maximize the use of Mobile Applications in operations maintenance and operation – 250 users enabled

• Customer complaint handling through mobile handheld.

• Mobility for Customer – • Extend customer service by connecting them through mobile solutions to gain customer affection

• Enhance the coverage and usage of our Social Media platform – “Manthan” across Tata

Power Group companies, associates and key stakeholders


Tata Power Safety Incident Reporting App


Tata Power “Suraksha” Mobile App

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Log in Screen for the “Suraksha” App. Home Screen - Dashboard



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Incident Details Screen Attach Images Captured Submit Issue with Details



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Incident Reported in SAP Confirmation

Reports as per Date Range Selection

My Reported Issues


Tata Power Customer APP


Customer App – (SAP Multi Channel Foundation- MCF) Key Features

Mobile App for Tata Power Customers to access key information on their mobile devices.

– Managing online accounts & customer detail – View Bills in PDF Format for past 12 months. – View past 12 months electricity consumption trend and Payment history – Make bill payments using Net banking, Credit Card and Debit Card. – Registering Query, Request and Complaint with history. – Feedback-Suggestions for Tata Power / Report Theft. – Document Centre – Various application forms in PDF. – Viewing Meter Reading date – Viewing Outage info etc. – Flash Notification to consumers for important updates. – Social Media (Facebook, Twitter & YouTube launch through app). – Rate the Mobile App (Play store).

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Splash and First Screen


Registration and Post Login


Consumption and Payment History


Bill Payment and Query/Complaint

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Website: www.tatapower.com

Email ID: [email protected]

Contact No: +91-8097-001-155, +91-9920-078-066

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