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Presentation by Joyce Brown 10/12/08
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IHM Manager’s NetworkIHM Manager’s NetworkEmotional IntelligenceEmotional Intelligence
Joyce BrownJoyce Brown
Balkello ConsultingBalkello Consulting
Emotional Intelligence - Emotional Intelligence - DefinitionsDefinitions
‘‘A type of social intelligence that involves the ability to monitor one’s own emotions, to discriminate among them and to use the information to guide one’s thinking and actions’
Salovey & Mayer 1990
Emotional Intelligence - Emotional Intelligence - DefinitionsDefinitions
‘‘The capacity for recognising our own The capacity for recognising our own feelings and those of others, for motivating feelings and those of others, for motivating ourselves, and for managing emotions well ourselves, and for managing emotions well in ourselves and in our relationships’in ourselves and in our relationships’
(Goleman (Goleman 1999)1999)
Why Does EI Matter?Why Does EI Matter?
‘‘For star performers in all jobs, in every For star performers in all jobs, in every field, emotional competence is twice as field, emotional competence is twice as important as purely cognitive abilities’important as purely cognitive abilities’
‘‘For success at the highest levels, in For success at the highest levels, in leadership positions, emotional leadership positions, emotional competence accounts for virtually the competence accounts for virtually the entire advantage’entire advantage’
Goleman – Hay/McBer researchGoleman – Hay/McBer research
Why Are Managers ‘Derailed’Why Are Managers ‘Derailed’
RigidityRigidity
Poor relationshipsPoor relationships
Misconceptions About EIMisconceptions About EI
EI does not mean merely ‘being nice’EI does not mean merely ‘being nice’ EI does not mean giving free reign to EI does not mean giving free reign to
feelingsfeelings Women are not ‘smarter’ than men when it Women are not ‘smarter’ than men when it
comes to EIcomes to EI Our level of EI is not fixed geneticallyOur level of EI is not fixed genetically
Emotional Intelligence and Emotional Intelligence and Emotional CompetenceEmotional Competence
5 Dimensions of Emotional Intelligence:5 Dimensions of Emotional Intelligence:
1.1. Self AwarenessSelf Awareness
2.2. Self RegulationSelf Regulation
3.3. Self MotivationSelf Motivation
4.4. EmpathyEmpathy
5.5. Social SkillsSocial Skills
Emotional CompetenciesEmotional Competencies
Self AwarenessSelf Awareness• Emotional AwarenessEmotional Awareness• Accurate Self AssessmentAccurate Self Assessment• Self ConfidenceSelf Confidence
Emotional CompetenciesEmotional Competencies
Self –RegulationSelf –Regulation Self- ControlSelf- Control TrustworthinessTrustworthiness ConscientiousnessConscientiousness AdaptabilityAdaptability InnovationInnovation
Emotional CompetenciesEmotional Competencies
Social SkillsSocial Skills InfluenceInfluence CommunicationCommunication Leadership Leadership Change CatalystChange Catalyst Conflict ManagementConflict Management Building BondsBuilding Bonds Collaboration and CooperationCollaboration and Cooperation Team CapabilitiesTeam Capabilities
Emotional Intelligence and Emotional Intelligence and Emotional CompetenciesEmotional Competencies
‘‘The ingredients for outstanding The ingredients for outstanding performance require only that we have performance require only that we have strengths in a given number of these strengths in a given number of these competencies, typically, at least six or so, competencies, typically, at least six or so, and that the strengths be spread across all and that the strengths be spread across all five areas of emotional intelligence.’five areas of emotional intelligence.’
Goleman 1998Goleman 1998
Principles Of Emotional Principles Of Emotional IntelligenceIntelligence
1.1. Emotion is information – mainly about people Emotion is information – mainly about people and not about ‘moods’and not about ‘moods’
2.2. We can try and ignore emotion but it doesn’t We can try and ignore emotion but it doesn’t workwork
3.3. We can try and hide emotion but we aren’t as We can try and hide emotion but we aren’t as good at it as we thinkgood at it as we think
4.4. Decisions must incorporate emotion to be Decisions must incorporate emotion to be effectiveeffective
5.5. Emotions follow logical patternsEmotions follow logical patterns
Emotional Intelligence
1 – Identify Emotion Become aware of emotions Express emotions
2 – Use Emotion Let emotions Influence thinking Match emotion to the task
3 – Understand Emotion Find out what emotions mean
4. Manage Emotion Stay open to emotions Integrate emotions into thinking
The 4 Skills of Emotional IntelligenceThe 4 Skills of Emotional Intelligence
1. Identifying Emotions1. Identifying Emotions
SkilfulSkilfulKnows what people feelKnows what people feel
Will talk about feelingsWill talk about feelings
Can show how they feelCan show how they feel
Expresses feelings when Expresses feelings when upsetupset
Smiles when happy or Smiles when happy or pleasedpleased
Reads people accuratelyReads people accurately
Good at recognising own Good at recognising own
feelingsfeelings
Not SkilfulNot SkilfulMisreads people’s emotionsMisreads people’s emotions
Doesn’t talk about feelingsDoesn’t talk about feelings
Never shows feelings Never shows feelings
Doesn’t know how to Doesn’t know how to express feelingsexpress feelings
Maintains neutral expressionMaintains neutral expression
Fails to identify how others Fails to identify how others feelfeel
Misunderstands own Misunderstands own feelingsfeelings
2.Using Emotions2.Using Emotions
SkilfulSkilfulCreative thinkerCreative thinker
Inspires peopleInspires people
Focuses on what’sFocuses on what’s
important when emotionsimportant when emotions
are strongare strong
Emotions Emotions improveimprove thinking thinking
Can feel what others are Can feel what others are feelingfeeling
Feelings help to inform and Feelings help to inform and change beliefs and opinionschange beliefs and opinions
Not SkilfulNot SkilfulPractical and concretePractical and concrete
Doesn’t motivate othersDoesn’t motivate others
Forgets what’s important Forgets what’s important when upsetwhen upset
Feelings are flat or distractingFeelings are flat or distracting
Emotions are self absorbed Emotions are self absorbed and not influenced by and not influenced by other’s feelingsother’s feelings
Beliefs and opinions are Beliefs and opinions are unchanged by emotionsunchanged by emotions
De Bono’s 6 Thinking HatsDe Bono’s 6 Thinking Hats
White (neutral)White (neutral) Green (ideas, creativity)Green (ideas, creativity) Yellow (sunny, positive)Yellow (sunny, positive) Black (negative, critical)Black (negative, critical) Red (emotions, gut feelings)Red (emotions, gut feelings) Blue (overview, process)Blue (overview, process)
3.Understanding Emotions3.Understanding Emotions
SkilfulSkilfulMakes correct assumptions Makes correct assumptions
about peopleabout people
Knows the right thing to sayKnows the right thing to say
Makes good predictions Makes good predictions about what people may about what people may feelfeel
Has rich emotional Has rich emotional vocabulary vocabulary
Understands conflicting Understands conflicting emotionsemotions
Not SkilfulNot SkilfulMisunderstands peopleMisunderstands people
Gets on people’s nervesGets on people’s nerves
Is surprised by how people Is surprised by how people feelfeel
Finds it hard to explain Finds it hard to explain feelingsfeelings
Experiences on-or-off Experiences on-or-off emotions with few shades emotions with few shades of grayof gray
4. Managing Emotions4. Managing Emotions
SkilfulSkilfulEmotions focus attentionEmotions focus attention
Can manage own feelingsCan manage own feelings
Can manage others feelingsCan manage others feelings
Is open to one’s feelings Is open to one’s feelings and the feelings of othersand the feelings of others
Leads a rich emotional lifeLeads a rich emotional life
Inspires other peopleInspires other people
Not SkilfulNot SkilfulEmotions are distracting Emotions are distracting
Is a slave to passionsIs a slave to passions
Has no intentional impact on Has no intentional impact on others (unintentional)others (unintentional)
Shuts off feelingsShuts off feelings
Leads an emotionally Leads an emotionally impoverished lifeimpoverished life
Cannot connect with other Cannot connect with other peoplepeople
Changing A Negative MoodChanging A Negative Mood
Future PaceFuture Pace VisualisationVisualisation Remember a jokeRemember a joke Catastrophise the eventCatastrophise the event Change your body languageChange your body language Take a brisk walkTake a brisk walk Write it downWrite it down
Ask The Right QuestionsAsk The Right Questions
How do you feel? How strongly?How do you feel? How strongly? What are you thinking about?What are you thinking about?
How are these feelings influencing your How are these feelings influencing your thoughts?thoughts?
Why do you feel this way?Why do you feel this way?
What was the cause? How have these What was the cause? How have these feelings progressed? How will they change feelings progressed? How will they change further?further?
Ask The Right QuestionsAsk The Right Questions
What can you do with the emotions? Do What can you do with the emotions? Do they need to be modified?they need to be modified?
How can you manage these feelings so How can you manage these feelings so they are used adaptively in decision they are used adaptively in decision making and in motivating behaviour?making and in motivating behaviour?