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e – Setu District : Sangli Citizen Service Portal

E-Setu: Creation of Citizen Service Portal in Sangli, Maharashtra

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The Department of Administrative Reforms & Public Grievances, Government of India, organized the 2nd 'District Collectors Conference', which took place on the 6th & 7th of September in New Delhi. Over 30 district collectors participated, making presentations on best practices to overcome challenges faced in the sectors of rural development, education, urban development, law & order, and disaster management. 
 
The Planning Commission is providing these presentations for the public to see examples of the good work being done by young IAS officers in the field, and to promote cross-learning and innovation.

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Page 1: E-Setu: Creation of Citizen Service Portal in Sangli, Maharashtra

e – Setu

District : Sangli

Citizen Service Portal

Page 2: E-Setu: Creation of Citizen Service Portal in Sangli, Maharashtra

Objective

• Fast / Speedy

• Transparent

• Public oriented

• Paperless / Eco friendly

• Use of IT

Page 3: E-Setu: Creation of Citizen Service Portal in Sangli, Maharashtra

Work flow

Final approval of Officer

Printing of Certificate

Generating Token No.

Scanning of Original Documents

Uploading of Data

Approval process by

Officers

Page 4: E-Setu: Creation of Citizen Service Portal in Sangli, Maharashtra

What’s new !

• Time & cost effective

• SMS Alert System

• Verification system

• Online application

• Paperless

• Avoid delay / pendency

• Integration with UID

• Digitally Signed

• One in life time

• Security

Page 5: E-Setu: Creation of Citizen Service Portal in Sangli, Maharashtra

Time & cost effective

• Only one visit required

• No photocopy / attestation required

• No printing expenses

• No records maintenance

For Public

For Government

Page 6: E-Setu: Creation of Citizen Service Portal in Sangli, Maharashtra

Online Application• Can filled online application

Requirements, Digital signature Registered e-mail ID

Click here to fill Online Application form

Page 7: E-Setu: Creation of Citizen Service Portal in Sangli, Maharashtra

Online Application

Page 8: E-Setu: Creation of Citizen Service Portal in Sangli, Maharashtra

Digital Signature

• No physical requirement of Tehasildar / SDO / Officer

Digital Signature

Signature image

Page 9: E-Setu: Creation of Citizen Service Portal in Sangli, Maharashtra

SMS Alert System

Know your status… Confirmation of delivery

Received SMS :SETU Sangli : Token No. 60702240000668 status: You Certificate is ready , pls. collect from SETU Office

Toll free No. 09742386688

Page 10: E-Setu: Creation of Citizen Service Portal in Sangli, Maharashtra

Overcome delay

• Online tracking of

applications

• Pendency alerts

Click on token No. to open the details

Page 11: E-Setu: Creation of Citizen Service Portal in Sangli, Maharashtra

Pendency Report

Approved date with

time

Page 12: E-Setu: Creation of Citizen Service Portal in Sangli, Maharashtra

Avoid ErrorsList of caste/sub caste as per GR

Page 13: E-Setu: Creation of Citizen Service Portal in Sangli, Maharashtra

Security• Numbered Hologram• Bar Code • IEEE Compliance

Bar Code

Numbered Hologram

Page 14: E-Setu: Creation of Citizen Service Portal in Sangli, Maharashtra

Certificate Issue register with Hologram No.’sHologram

record

Page 15: E-Setu: Creation of Citizen Service Portal in Sangli, Maharashtra

Online Verification

Click for Certificate Verification

Page 16: E-Setu: Creation of Citizen Service Portal in Sangli, Maharashtra

Online Verification

Enter Token No.

Page 17: E-Setu: Creation of Citizen Service Portal in Sangli, Maharashtra

Once in Life time

• One time original

record scanning

required

• Store file as a soft

copy.

Original Scanned Documents

Page 18: E-Setu: Creation of Citizen Service Portal in Sangli, Maharashtra

Paperless• No physical file maintenance• No storage of documents, record room

Page 19: E-Setu: Creation of Citizen Service Portal in Sangli, Maharashtra

ComparisonSr.No. Activities Old New

1. Certificate process & delivery 2 to 7 days Within 10 min

2. Trips to Setu office 2 to 4 Single

3. Physical presence of officer x

4. Duplication x

5. Tracking (Pendency) x 6. SMS alert system x 7. Online verification of certificates x 8. Paperless x 9. Document required only once x

10. Numbered Hologram & Bar code x 11. Integration with UID x 12. Transparent & speedy x

Page 20: E-Setu: Creation of Citizen Service Portal in Sangli, Maharashtra

Future enhancement

• Integration with UID

• Online payment gateway

Scanning of Square Barcode with Android based Mobile offers

personal information of Applicant automatically incorporated in e-Setu

Application.

Page 21: E-Setu: Creation of Citizen Service Portal in Sangli, Maharashtra

Inauguration

Inaugurated by Hon. Shri. R.R. Patil, Home Minister, Govt. of

Maharashtra on 13th April 2013 at Kavathe Mahankal, Sangli.

Page 22: E-Setu: Creation of Citizen Service Portal in Sangli, Maharashtra

Special Contribution

• SDM Miraj

• Tehasildar Kavathe Mahankal

• Zenith Softwares Ltd., Banglore

• Lotus Systems, Pune

Page 23: E-Setu: Creation of Citizen Service Portal in Sangli, Maharashtra

Links / Demo

• Online application

• Document Verification

• Know status through SMS to 09742386688

• Certificate ready SMS alert

Page 24: E-Setu: Creation of Citizen Service Portal in Sangli, Maharashtra

Thank you !

Deependra Singh kushwah

District Collector, Sangli