E banking security-08-communicate

Communicate with your customers

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Communicate with your customers

eBankingSecurity.net

• In order for your customers to understand and appreciate your new eBanking solution, you need to communicate with them, before, during and after launch.

Build expectation


• Your customers need to know well ahead of time that something is about to change, for the better.

• You will need to explain the importance of your new security solution, using rational as well as emotional communication.

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Provide information


• Design and packaging will have to prove your reasoning by being user-friendly, with a secure and high quality feel.

• Enclose non-personalized information material in the package and set up an interactive instruction manual on your website.

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Offer support


• Pressure on your help desk will probably increase.

• Be prepared to provide a good level of service, even when the pressure rises.

• Make sure your helpdesk is sufficiently staffed.

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Listen and improve - constantly


• It’s not over when your new eBanking security solution has been rolled out.

• Users are an IT system’s most important development resources.

• Establish procedures for storing customer responses.

• Conduct surveys to evaluate the solution and the roll-out.

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Want to know more?

eBanking Security is your guide towards a more reliable and strategic eBanking security solution. The seminar series, the guide book and the web site with it’s thought provoking blogs and in-depth knowledge are all there to help you start asking the right questions and making the right choices.

Visit ebankingsecurity.net to find out more!


Every bank has its own characteristics: different customers, different requirements, different languages and different cultures. One size does not fit all. Ezio Suite is the most comprehensive, versatile and easy-to-implement eBanking Security solution is designed to mitigate even the most advanced attacks, as well as themost common mistakes by end users. It’s easier to deploy, easier to use and simpler to upgrade as your needs change.

Read more at Gemalto.com/ebanking

The Ezio Way is a 9 step process helping banks succeed with their Ezio implementation, and get the best out of the most complete eBanking Security offering on the market, Gemalto’s Ezio Suite.

On the EzioWay website you get detailed insights from experienced professionals, quick interviews and educational films as well as eye opening overviews on a number of interesting topics www.ezioway.com

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E banking security-08-communicate