continuum

Sustaining High Performance

Through Personal Resilience

ambition achieved

www.thecontinuum.co.ukinfo@thecontinuum.co.uk

0870 2411495

Overview

What is Personal Resilience Why now? Developing Personal Resilience Case Studies Performance & Results

What is Personal Resilience? Ability to perform effectively under pressure Bounce back from difficult circumstances Manage our overall health & wellbeing Understand how to achieve optimum performance

It is the personal challenge of striving for balance and harmony in the key areas of our Cognition, Emotional and Physiological functioning as

well as understanding and playing to the strengths of our personality.

And, to be able to manage these in the context of our personal and working environments

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What do you observe about yourself when you are resilient?

4

What happens the rest of the time?

What’s the impact?

> Mentally?

> Emotionally?

> Physically?

> Socially?

Why now?

Pace of change Current economic climate Greater expectations – more for less Technology Stress & burn out on the increase Effectiveness of ‘training’ Presenteeism on the increase Return on investment

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Cost to the Economy

2.2 mil people suffer ill-health – considered work-related

190 million working days lost due to absence

Employees average 6.5days off sick

Costs economy £17 billion (2011) …… including over £2.7bn from 30.4 million days of "sickies"

Source: CBI/Pfizer Absence and Workplace Health Survey.

Cost to the Economy

1 million people report sick EVERY WEEK!

• 3,000 of those will remain off sick after 6 months

• 2,400 of those will not work again in the next 5 years

• After 6 months sickness absence, fewer than 50% will ever return to the workplace

• After 2 years on Incapacity Benefit an individual is more likely to retire or die than return to work

Source: Dame Carol Black's Review: Working for a Healthier Tomorrow

Environment and Context

CognitionCognition

PhysiologyPhysiologyEmotionEmotion

PersonalityPersonality

Performance

Personality•Identifying our defaults•Understanding Perceptions•Working with other types•Getting into Flow

Personality•Identifying our defaults•Understanding Perceptions•Working with other types•Getting into Flow

Cognition•Sustaining Focus•Self-belief•Managing Perspectives•Controlling Controllables•Building Mental Toughness

Cognition•Sustaining Focus•Self-belief•Managing Perspectives•Controlling Controllables•Building Mental Toughness

Emotion•Stability and Intelligence•Positive Outlook•Self Regulation•High Performance States•Dealing with Conflict•Influencing

Emotion•Stability and Intelligence•Positive Outlook•Self Regulation•High Performance States•Dealing with Conflict•Influencing

Physiology•Fitness •Health•Managing Energy•Recovery and Renewal•Nutrition•Dealing with Pressure

Physiology•Fitness •Health•Managing Energy•Recovery and Renewal•Nutrition•Dealing with Pressure

The Continuum Resilience Model ‘The Business Athlete’

•Communication Excellence•Relationship Management•Building Mental Toughness•Personal Effectiveness•Achieving Optimum Results

Building personal resilience Csikszentmihalyi’s Flow State model

Building Emotional Resilience

Emotional self awareness Brain body connections, impacts behaviour Connections between heart and brainConnections between heart and brain Effects of stress on brain functioningEffects of stress on brain functioning Understanding your perceptions Belief systems, focus on success, not failure Being aware of others Understanding choice Dealing with conflict

Building Physiological Resilience

Freeze-Frame: Cortical Freeze-Frame: Cortical FacilitationFacilitation

The Steps

1. Write down a brief description of something in work that is a stress or an issue for you at the moment.

2. Recognise the stressful feeling and write down how that issue makes you feel.

3. Press the pause button.

4. Shift your focus breath rhythmically In for 5 seconds, out for 5 seconds.

5. Ask what would be a more efficient and effective response to the situation.

6. Write down the first thoughts, words or ideas that occur to you on your worksheet

Mental Toughness

Building Mental Resilience

Business Benefits

For the Individual……

An increase in confidence, self-worth and personal credibilityAn increase in confidence which leads to enhanced performanceThe development of advanced communication skillsRaised self-awareness leading to a change in attitude and mind setImproved morale & motivationMore engagement – less ‘presenteeism’Greater behavioural flexibility in order to build better business relationships Developing a belief in ability and skill to influence others assertively and effectivelyAn improved ability to manage and respond positively to pressure and stress

For the Organisation….

Reduced costs associated with ill-health, absenteeism & injury at workRetention of employeesSetting the standards for new people joining the businessBecome an ‘employer of choice’Decrease in short & long term sicknessA consistently high performing workforceAchievement of results, turnover and profit

Measuring a Return on Investment

Quantitative- KPIs- Business Measures/Results- Personal Measures/Results- Personal Resilience Questionnaire- 360 Questionnaire- Business based projects

Qualitative- Coaching process- Informal feedback- Observation of changes in attitude & behaviour

State % that felt this Often and Most of the time

PRE-DATA

% that felt this Often and Most of the time

POST-DATA

I feel Tired 75% 27%

I feel Exhausted 53% 22%

I feel worried 64% 41%

I feel Frustrated 63% 44%

I feel it difficult to prioritise 63% 18%

I am under more strain than usual

73% 21%

Total Stress Cases (GHQ12) 64% 29%

Mild Stress 19% 12%

Moderate Stress 18% 6%

Severe Stress 27% 12%

Anxiety Cases (H.A.D) 56% 18%

Depression Cases 9% 6%

112- Prison Staff at HMP – Test Results

March-Sept 2008

“Our Sickness/Absence reduced by 10% over the period “ HR Manager

Investment Company – London Oct/Nov 2011

Investment deals performance improvement 4.7%

Telecomms Global Commercial Sales Team

In September 2011, delivered Resiliency workshops to equip team as athletes to reach new Global target of £3.3b, (15% higher target than the previous year). On-going!

continuum

People + Performance = Results

www.thecontinuum.co.ukinfo@thecontinuum.co.uk

0870 2411495

ambition achieved