Embed Size (px)
Citation preview
caseorganic.com
Calm Technology and the Future of the Interface
Amber Case | @caseorganic Director, Esri R&D Center Portland
!
MCE Conf 7 Feb 2015
Warsaw, Poland
caseorganic.com
50 billion devices will be online by 2020. -Cisco
caseorganic.com
Sound good?
caseorganic.com
Consider…
caseorganic.com
The "Smart" Watch
caseorganic.com
The "Smart" Fridge
caseorganic.com
The Dystopian Kitchen of the Future
caseorganic.com
An era of interruptive technology
caseorganic.com
We need a Calm Technology
caseorganic.com
XEROX PARC: mid-90s
Mark Weiser John Seeley Brown
caseorganic.com
caseorganic.com
Technology shouldn’t require all of our attention, just some of it, and only when necessary.
caseorganic.com
Calm technology makes use of our peripheral attention, allowing us to be aware of more things with less cognitive overhead.
Empowering the Periphery
caseorganic.com
A calm technology will move easily from the periphery of our attention, to the center, and back: !
Things in the periphery are attuned to by the large portion of our brains devoted to peripheral (sensory) processing. By placing things in the periphery we are able to attune to many more things than we could if everything had to be at the center. Thus the periphery is informing without overburdening. !
- Weiser, Brown, The Coming Age of Calm Technology
caseorganic.com
I. Examples of Calm Technology
caseorganic.com
A Tea Kettle
caseorganic.com
A little tech goes a long way…
caseorganic.com
Toilet Occupied Sign
caseorganic.com
Light-Based Status System !
Aaron Parecki @aaronpk 2014 !
connected to Beeminder
caseorganic.com
Weather Status Lighting
!
Aaron Parecki @aaronpk 2014
!
Hue Lightbulb connected to a weather report
caseorganic.com
II. Designing Calm Technology
caseorganic.com
1. A technology should inform and encalm 2. Make use of the periphery
Two Principles of Calm Technology
caseorganic.com
1. Machines shouldn't act like humans 2. Humans shouldn't act like machines 3. Amplify the best part of each
Design for people first
caseorganic.com
Technology can communicate, but doesn’t need to speak
caseorganic.com
The Roomba Robotic Vacuum Cleaner :)
caseorganic.com
LUMOBack Smart Posture Sensor
Buzzes you when you exhibit poor
posture.
caseorganic.com
1. Haptics vs. auditory alerts (haptic compass)
2. Light status vs. full display (on/off)
3. Positive or negative tones (home electronics)
4. Transparency (inner-office windows)
Create ambient awareness through different senses
caseorganic.com
Jawbone Up
caseorganic.com
caseorganic.com
III. Calm Technology and Privacy
caseorganic.com
What is Privacy?
caseorganic.com
Privacy is the ability to have control over where your content goes
and who it is accessed by.
caseorganic.com
Privacy can also be a feeling or perception of security. !
This perception of security can be designed.
caseorganic.com
caseorganic.com
Privacy is the ability not to be surprised.
caseorganic.com
How can we design for privacy? !
1. Temporary Solution (Privacy by Design) 2. Longer term Solution (Data Ownership)
Privacy by Design: Ann Cavoukian, Ph.D. Information & Privacy Commissioner, Ontario, Canada. http://www.privacybydesign.ca/
caseorganic.com
Contextual Privacy
Instagram, Facebook, Foursquare do this well. !
Expose privacy controls with every piece of content that can be created or shared
caseorganic.com
Half of privacy is perceived The idea of privacy is socially created and attached to behavioral norms.
Behavior can change when norms change.
caseorganic.com
Privacy and Norms
caseorganic.com
Feature Phones
caseorganic.com
Feature Phones•Limited Features •Text and Voice Calls •Few apps •Became widespread over time
caseorganic.com
The arrival of smartphone cameras
caseorganic.com
Google Glass
caseorganic.com
What was different?
•Design and product launch •Developer on-boarding failure •Secrecy/Mystery/Exclusivity
Closed system
Too many features
Price
caseorganic.com
Results•Reduced play •Confusion •Speculation •Fear
caseorganic.com
Questions people asked me when I wore Google Glass
caseorganic.com
caseorganic.com
Compare to iPhone Developer Launch
• Development tools available before new hardware/OS released
• $99 fee • Launch: many apps • People had phones already
caseorganic.com
Great design allows people to accomplish their goals in the least amount of moves
caseorganic.com
Calm Technology allows people to accomplish the same goals with the least amount of mental cost
caseorganic.com
A person's primary task should not be computing, but being human.
caseorganic.com
Thank you very much! calmtechnology.com
caseorganic.com
Amber Case | @caseorganic Director, Esri R&D Center Portland
!
MCE Conf 7 Feb 2015
Warsaw, Poland
