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Designing Calm Technology
Amber Case | @caseorganic Director, Esri R&D Center Portland
!
Webdagene 16 Oct 2014
Oslo Spektrum, Oslo, Norway
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50 billion devices will be online by 2020. -Cisco
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Sound good?
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Consider…
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The "Smart" Watch
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The "Smart" Fridge
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The Dystopian Kitchen of the Future
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An era of interruptive technology
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We need a Calm Technology
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XEROX PARC: mid-90s
Mark Weiser John Seeley Brown
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Technology shouldn’t require all of our attention, just some of it, and only when necessary.
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Calm technology makes use of our peripheral attention, allowing us to be aware of more things with less cognitive overhead.
Empowering the Periphery
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A calm technology will move easily from the periphery of our attention, to the center, and back: !
Things in the periphery are attuned to by the large portion of our brains devoted to peripheral (sensory) processing. By placing things in the periphery we are able to attune to many more things than we could if everything had to be at the center. Thus the periphery is informing without overburdening. !
- Weiser, Brown, The Coming Age of Calm Technology
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I. Examples of Calm Technology
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A Tea Kettle
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A little tech goes a long way…
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Toilet Occupied Sign
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Light-Based Status System !
Aaron Parecki @aaronpk 2014 !
connected to Beeminder
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Weather Status Lighting
!
Aaron Parecki @aaronpk 2014
!
Hue Lightbulb connected to a weather report
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II. Designing Calm Technology
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1. A technology should inform and encalm 2. Make use of the periphery
Two Principles of Calm Technology
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1. Machines shouldn't act like humans 2. Humans shouldn't act like machines 3. Amplify the best part of each
Design for people first
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Technology can communicate, but doesn’t need to speak
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The Roomba Robotic Vacuum Cleaner :)
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LUMOBack Smart Posture Sensor
Buzzes you when you exhibit poor
posture.
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1. Haptics vs. auditory alerts (haptic compass)
2. Light status vs. full display (on/off)
3. Positive or negative tones (home electronics)
4. Transparency (inner-office windows)
Create ambient awareness through different senses
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Jawbone Up
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III. Calm Technology and Privacy
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What is Privacy?
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Privacy is the ability to have control over where your content goes
and who it is accessed by.
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Privacy can also be a feeling or perception of security. !
This perception of security can be designed.
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Privacy is the ability not to be surprised.
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How can we design for privacy? !
1. Temporary Solution (Privacy by Design) 2. Longer term Solution (Data Ownership)
Privacy by Design: Ann Cavoukian, Ph.D. Information & Privacy Commissioner, Ontario, Canada. http://www.privacybydesign.ca/
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Contextual Privacy
Instagram, Facebook, Foursquare do this well. !
Expose privacy controls with every piece of content that can be created or shared
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Half of privacy is perceived The idea of privacy is socially created and attached to behavioral norms.
Behavior can change when norms change.
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Privacy and Norms
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Feature Phones
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Feature Phones•Limited Features •Text and Voice Calls •Few apps •Became widespread over time
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The arrival of smartphone cameras
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Google Glass
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What was different?
•Design and product launch •Developer on-boarding failure •Secrecy/Mystery/Exclusivity
Closed system
Too many features
Price
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Results•Reduced play •Confusion •Speculation •Fear
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Questions people asked me when I wore Google Glass
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Compare to iPhone Developer Launch
• Development tools available before new hardware/OS released
• $99 fee • Launch: many apps • People had phones already
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Trying to "Calm" the device
Headbanding: “moving one's Glass before entering an establishment"
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SuccessNarrative (formerly Memoto)
http://getnarrative.com/
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Why? •Designed to be "calm" •Built upon previous products (iteration)
•Clearly defined. (Lifelogging device).
•Not at eye level. Small friendly rounded corners
•Not immediate (download later)
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Great design allows people to accomplish their goals in the least amount of moves
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Calm Technology allows people to accomplish the same goals with the least amount of mental cost
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A person's primary task should not be computing, but being human.
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Thank you very much! calmtechnology.com
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Amber Case | @caseorganic Director, Esri R&D Center Portland
!
Webdagene 16 Oct 2014
Oslo Spektrum, Oslo, Sweden
