Debugging your communication for more efficiency!

Sabine Bernecker-Bendixen

Twitter: @Sabine Bendixenwww.sof-it.de www.project-laas.com

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7-8 October 2015

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That´s me at work!

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“We cannot not communicate!“

3Paul Watzlawick, 5 Axiomes of Communication

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Communication is everywhere around us

-all the time &...

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...misunderstanding is mostly hot on the heels

of communication!

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A bad communication...

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...causes trouble

...is the reason for mistakes

...is demotivating

...costs a lot of energy

...costs a lot of time

...is bad for efficiency

...is expensive!

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?7

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Because we underestimate complexity & importance

of communication 8

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We all are MASTERS of COMMUNICATION! ?

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we are communicating from our early childhood on

we are able to speak & write

we are able to listen & read

so we do not need to learn how to communicate!

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...sometimes we are like MASTERS of DISASTER!

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Too often we are trapped in the complex web of communication -

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in our patterns!

Thanks to Greta for the picture!

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What can we do?

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First of all...

...change your mindset!

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Communication is important!

We need to learn a lot about communication

We need to ask for help to better our communication

We need to stop concentrating only on technical skills

We need to start our training for communication

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That´s what we all know:

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The oldest parts of communication are 4.5

billion years old!

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The human being is 4.5 million years old,

the modern human being (as we are) only 40,000 years!

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Oops! 98.5%!17

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Complexity of communication

18Source: Sabine Bernecker-Bendixen;Kommunikation: ein vertrautes Konzept mit Stolpersteinen 1Entwickler-Magazin, Heft 06/2015, s&s media

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Inconsistent messages

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The relative importance of verbal and nonverbal

messages

Albert Mehrabian; https://en.wikipedia.org/wiki/Albert_Mehrabian

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7 - 38 - 55

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7% impact of words

38% impact of voice

55% impact of body language

Albert Mehrabian; https://en.wikipedia.org/wiki/Albert_Mehrabian

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How many times have you thought about your body language & its impact on others?

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Second time for changing mindset!

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I am okay -you are okay!

Thomas A. Harris;http://www.drthomasharris.com/thomas-harris-biography/

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What happens in the chain of

communication...

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the personal filters are very individual...

...and mostly unknown to ourselves AND to the sender!

Source: Sabine Bernecker-Bendixen;Kommunikation: ein vertrautes Konzept mit Stolpersteinen 1Entwickler-Magazin, Heft 06/2015, s&s media

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The new communication loop!

24Source: Sabine Bernecker-Bendixen;Kommunikation: ein vertrautes Konzept mit Stolpersteinen 1Entwickler-Magazin, Heft 06/2015, s&s media

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Explain exactly your point of view

for a better understanding!

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Helpful tip for the sender:

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Ask questions, if there is a scope for interpretation!

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Helpful tip for the receiver:

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Non-violent communication

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The smart way of communication -with more space for respectful

understanding

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Don´t put yourself as the measure of all

things!

Talk about your impression, your feelings and help with your ideas to improve the situation!

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Express it with your words!

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Show appreciation!

Each team member - needs to know the personal value to the team

- should enjoy working in the team

- should feel like being a part of the team

-should feel well in the team!

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The take-aways:Communication is a complex and important topic!

We are no Masters of communication!

Invest in better communication! It will save time and money!

“I am okay - you are okay“ is the only useful mindset!

Take time to describe exactly your point of view / impression/ etc.!

Ask questions to avoid misunderstandings!

Think about non-violent communication!

Show appreciation!

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Communication is about feelings & emotions!

It is about the human inside of you!

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Thank you very much!

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follow me on twitter:@SabineBendixen

for detailed information about free #devops webinar about communication patterns

on Oct. 14, 2015

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