Customer Business Review & Strategy Session

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This slide deck illustrates my ability to build graphical representations of usage trends.

Text of Customer Business Review & Strategy Session

  • 1. Company Name: Removed for customer privacy
    Aimee Dress
    Customer Success Manager

2. Agenda
Contract Overview
Site Summary
Historical Usage
Account / Site Maintenance
3. Contract Overview
4. Contract Overview
5. Site Summary
6. Site Summary
7. Enterprise Edition Contract
8. Event Center Contract
9. Ancillary Contracts
Gold Developer Program (GDP)
xxx-dev.webex.com
Assists
Applies to all sites, reduced rates for producer to plan, attend, record high profile events.
10. Historical Usage
11. http://xxx.webex.com
12. Host Profile: xxx.w.c

  • Registered Hosts: 7,690

13. Active since 1/1/10: 5,692 14. 38% Hosts Active in May, 2011 15. 95% Growth in Active Hosts 16. 140% Growth in Power Hosts*** Active Host = 1 or more meetings hosted/most
**Power Host = 3 or more meetings hosted/month
17. http://xxxsupport.webex.com
18. http://xxxeducation.webex.com
19. Full Deployment Sites: 13 Month Summary
20. http://xxxchannel.webex.com
21. http://xxxevents.webex.com
22. Event Center Sites: 13 Month Summary
23. WebEx Integrated Audio
24. WebEx Integrated Audio
25. WebEx Integrated Audio
26. WebEx Integrated Audio
27. WebEx Integrated Audio
28. Account/ Site Maintenance
29. Site Maintenance
http://xxxtsp.webex.com is test site for http://xxx.webex.com
http://xxxtest.webex.com should be used as test site for other production site.
http://xxxevents2.webex.com can probably be de-activated and testing moved to http://xxxtest.webex.com.
30. Upgrade Planning
31. Upgrade Planning
Most recent available lockdown version: WBS27.25

  • FR23, SP25

32. PGi does support this version 33. Allows access to all mobility devices WebEx currently supportsiPad, iPhone, Blackberry, Android
Next available lockdown will be available in December 2011

  • FR29 with corresponding SP application

34. This lockdown will support HQ video in training center