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Confluence adoption: techniques for growing your wikiWhether you're starting small, or aiming big, it helps to have a good set of ideas to aid adoption. This session discusses some of the best tools in the wiki adoption toolbox - from where to start, to how best to grow.Atlassian Speaker: Bill ArconatiCustomer Speaker: Michael Mielke of Deutsche BahnKey Takeaways:Success patterns for wiki adoptionRoles and activities to aid a successful deploymentWhat to try, what to avoid
Citation preview
Confluence Adoption: Techniques for Growing
Your WikiMichael Mielke of Deutsche Bahn
Bill Arconati of Atlassian
1DB Training | GE Beratung (TQM-Team), 12.05.2009
DB Mobility Logistics AG
Michael Mielke
Implementing Confluence and Web 2.0
Knowledge Management System MARVIN
Frankfurt, January 2009
DB Training – Learning & Consulting
Deutsche Bahn AG
Business Unit Consulting (TQM-Team)
2DB Training | GE Beratung (TQM-Team), 12.05.2009
„WEB 2.0 is an attitude, not a technology„
„Enterprise 2.0: The Dawn of Emergent Collaboration“
(Andrew McAffee, Harvard Business School)
Demand for the future –changing paradigmas towards „Wikinomics“ by new mind-sets
3DB Training | GE Beratung (TQM-Team), 12.05.2009
Example (1) for change through WEB 2.0 – The voter as active designer of a campaign
4DB Training | GE Beratung (TQM-Team), 12.05.2009
Example (2) for change through Marketing 2.0 –„Customer driven innovation“ at the new Fiat 500
WEB 2.0 concept and implementation at Fiat:
� 5 Million users with about 250.000 designs => � roughly 500.000 product-variations� Marketing-Innovation through a collective development of advertises, radio-ringles, TV-spots online-encyclopedia such as Wikipedia („500 wants youRAD“)
5DB Training | GE Beratung (TQM-Team), 12.05.2009
Wiki-development-principles and their effects
� OPEN
– Every user is a potential deliverer of competence
– Knowledge is available for free
� Incermental
– Gaps in knowledge are invisible
– Developement of structures depend on the users need
� Oragnic
– Knowledge and its context are dynamic
– Simply managed access-control
� Easy
– Minor barriers in the use of knowledge
� Precise
– Context of knowlegde is administrated
– Objectivity is guaranteed by self-adjusting mechanisms
� Comprehensive
– Evolution of knowledge is reconstructable
� Convergent
– Redundant knowledge is pooled [Vgl. u. a. Müller 2006 / Paquet 2006 / Back et al. 2008]
6DB Training | GE Beratung (TQM-Team), 12.05.2009
Effects of WEB 2.0 are the improvement of communication, networking and knowledge-acuisition
N=384 (gemittelt)
N=386 (gemittelt)
BITKOM 2008:9/19Components of use
Change in broadcast of information –
from request to subscribe
Shift from software-issues to web-
based services
Users have the possibility to rate
contents and add tags to it
Simplified integration of services and
contents
Social-networking by the users
Deployment of information by the
users
Structuring of informations by its user
Amount of interviewed persons
Relevancy
very high
high
no relevancy
small
average
Effects of Enterprise 2.0
Improved communication between
business partners
Improved internal communication
Improved cooperation with customers
Improved customer satisfication
through improved quality of services
Consolidation of IT-infrastructure
information procurement with
minimal effort
More efficient use of explicit
and implicit knowledge
Fast reaction on changing
markets
Improved basis of
decisionmaking for executives
Amount of interviewed persons
Intensity of effect
strong
average
low
no effect
7DB Training | GE Beratung (TQM-Team), 12.05.2009
Beyond that, WEB 2.0 technologies have a positive effect on the cooperation of employees and their motivation.
BITKOM 2008:21
Influence on corporate culture
Simplified corporate hierarchy
Cooperation of departments
Integration of employees
Motivation of employees
Amount of interviewed persons
N=330 (averaged)
Evaluation of the influence of Enterprise 2.0 on corporate culture
8DB Training | GE Beratung (TQM-Team), 12.05.2009
In case WEB 2.0 technologies are in action, often employee-support by the management is missing
DGFP 2008 b, S. 18
Which methods do you use to train your employees in the use of Web
2.0 applikations?
We increase acceptance by clarifiing the advantages
We developed guidelindes for the use of Web 2.0
We offer trainins
We offer technical support
We set up policies regulating the creation of Wiki and blogs
Other measures
We don‘t train our employees in Web 2.0 applikations
Multiple answers, n=16
9DB Training | GE Beratung (TQM-Team), 12.05.2009
…but, you probably can imagine the use of WEB 2.0 in HR
DGFP 2008 b, S. 9Does your company use Web 2.0?
For corporate Information-management
To call attention for potential applicants
For corporate employee-training
For project-management?
For image-care
For corporate job-training
To gain information on an applicant
To gain information on how formers employees report on their emploer
yes no, but we‘re thinking about it no
10DB Training | GE Beratung (TQM-Team), 12.05.2009
Business Excellence
Four Competence Centres represent the focus ofDB Training – Learning & Consulting | business unit consulting
Qualification &Training
Monitoring
Consulting
Process-Attendance
Qualification &Training
Monitoring
DB TrainingLearning & Consulting
Process-Attendance
Coaching of employees
pooling of activities
professional support
optimizing results
Capture of internal
situation & the level
of motivation
target oriented
realization
Independent support &
controlling
effective &
efficientimplementation
Competence Centre
Embedded Consulting
Embedded Consulting
Management-Consulting Consulting
Business Controlling & Information-Management
Corporate Development & Psychological Services
Process-Management
11DB Training | GE Beratung (TQM-Team), 12.05.2009
Overview: Enviroment at DB Training
„dynamic“ WEB 2.0 System-Logic
cre
ation/
develo
pm
ent
usage/
dis
trib
ution
Safe
Co
rpo
rate
kn
ow
led
ge
„static“ System-Logic
organizational
Competence-Maturity-Level
„Know-how Transfer“
„Navigator“
File-Processing-System
Quality-Management
EFQM-Process-Visualization
DB employee-portal
Leraning-Management-System
/
Learning-Plattform
CB- / WB-Trainings
� conception/ consulting
� Development-Systems
� Author-/Editor-
Management-Systems
� Virtual classroom
� Inspection-database
Improvement-Management
Best-Practice-Navigator
Value-Management
Value-Forum
„KnowledgeScan“
� Plattform of topics
� News / information
� Training-offers
� Karrieremöglichkeiten
� (Online-) forms
� HR-management system
� Order-sales-management
SSP
� Digital personnel-file
Wiki-System
„Marvin“
� Employee-Profile
� organizational matters
� News for customers
� Topic-/ Project-
Backgrounds
� Experiences in
consulting and training
Podcasts
Blogs
Best Practice Day
Competence-Management
Change-Management /
Approach of consulting
� Further Development
systemic Management /
OU
� „Mikro-Change“
� complementary,
reflexive consulting
Prototyping
Group-folders
„TaskOrganizer“
Project- / Measure-Controlling
„EASY“
Entwicklung / Migration
modulare IT-Systeme
DB Training
Management-Hanbook
Setup-Proceeding-
Organziation
„ProSell“
Pipeline-Management-Process
12DB Training | GE Beratung (TQM-Team), 12.05.2009
Focus of a new Knowledge-Managament-System should be knowledge that is critical to the success of an organization: ...what is critical to success?
Knowledge, that…
Wic
hti
gk
eit
Availability
low high
low
hig
h
Knowledge critical to success
medium
med
ium
� is needed to create or improve products and internal
and external services that have influence on our
market share
� is only available for some individuals or small a
group of employees
� on short notice, can not be found on the external
market with an appropriate amount of personnel an
financial resources
Critical to success is
13DB Training | GE Beratung (TQM-Team), 12.05.2009
The meaning of Knowledge-Management for an organization and its serious benefit...
Increasing
quality
Increasing
efficiency
Lowering
costs
defined and evolutionary
processes regarding
creation and editing of a file
Saved seek time,
error corrections
fast access to information,
easy file distribution,
simplified cooperation Nutzen-Potenziale
14DB Training | GE Beratung (TQM-Team), 12.05.2009
...the advantage should be visible for the user
� user friendliness
� confident corporate culture
� voluntariness
� emotional pressure
� support-strategies
� simplification of work
� profiling-possibilities through presentation of an expertise
Factors critical to success (from the view of the user)
15DB Training | GE Beratung (TQM-Team), 12.05.2009
TOM-Model as basis for a successful implementation of a corporate Knowledge-Management
Wissens-
management
Human
Organi-
zationTechnique
An organizational structure
considering the central
knowledge-processes
Creation of a corporate
culture that is providing a
continous know-how
transfer and a climate for
knowledge
Technologies supporting
a continous and flexible
transfer of knowledge
16DB Training | GE Beratung (TQM-Team), 12.05.2009 16
Aim of project „Marvin“
Focus is the improvement of Knowledge within TQM-Team
Specific aims:
1. More transparency & re-use of existing knowledge� Templates for everdy-day work
� Useable presentations for short-time meetings
2. Optimal cast & usage of experience� „Whom can is ask needing information X?“
� „Who has contact to customer Y?“
3. Improving the availability for our customers� Preparation of offers by Knowledge-Management
4. Improved sheduling by an active developement of topics� Active creation of new topics
� Overview on topics developement-level
17DB Training | GE Beratung (TQM-Team), 12.05.2009
An innovative Knowledge-Management-System has to meet the needs of its users
Intuitiv handling
helpful seek
functionality
incomplex access stimulation of
networks
relevant
information right
on place and time
Quality and
completeness of
information
„easy and simple“
requirements most important
Systematic and
active share
„makes fun“
18DB Training | GE Beratung (TQM-Team), 12.05.2009
Control loop for a successful Knowledge-Plattform
Structuring systemsStructuring systemsStructuring systemsStructuring systemsDefining accessDefining accessDefining accessDefining access
initiating, sponsoring,defining tasks
analysis of systems
Gathering & structuringthe collection of knowledge,
Qualification
Continous endorsement of content Optmizing systems
Monitoring and evaluating processes and contents
Integrating other plattforms &
systems
Creating & maintainingcommitment
Distributing & connecting
knowledge
WikiRegelkreis
Concept of motivation
Concept of architecture
Concept of communication
Concept of integration
19DB Training | GE Beratung (TQM-Team), 12.05.2009 19
People, Playgrounds, Prospects, Projects
People� Who are we? What are our talents?
� What is faszinating us?
Playground� Creation of topics
� Creation of new consulting-products
Prospects� Customers & contact to customers
� Knowledge on customers problems and current issues
Projects� Information on Projects: Who was involved?
� What experiences have been made in an project?
20DB Training | GE Beratung (TQM-Team), 12.05.2009 20
Ich finde...
Ich komme von...
People Playgrounds Prospects Projects
People Phonebook, Employee-Profile, Org Chart
This Employees is working on which topics?
This employee has made experiences whit which customers?
The employee worked in which projects ?
Playgrounds Who is dealing with a specific problem?
Overview on topics, Framework Navigator, Product-Navigator
Among which customers this topic is a current issue?
Which projects to a specific issue have been accomplished?
Prospects Who are the contact persons?Who knows this customer?
From the perspective of this customer, what are the current issues?
Customer database, Org Charts of customers, Customer-management, Pipeline
What are the customers projects we worked on?
Projects Who was involved in this project?
What are the topics handeled in this project?
references, contact persons to a project, customers feedback
Project database, project-controlling, project-portfolio-management
4P: Find the connections between thefour dimensions
+ Contexts,
Standards,
Templates
Stammdaten
21DB Training | GE Beratung (TQM-Team), 12.05.2009
Marvin-Change- &Promotion-Conzept:Content-creation through „Research against Knowledge“ plus Support
Further measures:
� Creation of a handook for users
� In the beginning: content-quality prior to quality
� Establishment of a Support-Hotline
� Supervision of employees by a Wiki-Trainer on site
in their running projects
� „media-days“ IT-Tools
� Developement of Plug-ins / forms
� IT-translation (English � German)
� Rules: „Netiquette“ &Charter
� „no alternatives“ / target agreement
� „processing time“
� „Marvin-Award“ =>
22DB Training | GE Beratung (TQM-Team), 12.05.2009 22
Realization of “Marvin-Awards” as a measure of change management
Best consultant homepage
Best presentation of a topic
Best presentation of methods
Best representation of a CC
Best customer-reference
Best workshop concept
Beste project homepage
Best information page (generic)
Categories of assesment
23DB Training | GE Beratung (TQM-Team), 12.05.2009
24DB Training | GE Beratung (TQM-Team), 12.05.2009 24
…und wie ging es in 2007 weiter….
25DB Training | GE Beratung (TQM-Team), 12.05.2009 25
Screenshots der aktuellen Wiki-Version –Bsp. Einstiegsmaske (1/4)
26DB Training | GE Beratung (TQM-Team), 12.05.2009 26
Screenshots der aktuellen Wiki-Version –Bsp. Beraterprofile (2/4)
27DB Training | GE Beratung (TQM-Team), 12.05.2009 27
Screenshots der aktuellen Wiki-Version –Bsp. Themen (3/4)
28DB Training | GE Beratung (TQM-Team), 12.05.2009 28
Screenshots der aktuellen Wiki-Version –Bsp. Kundenprofile (4/4)
29DB Training | GE Beratung (TQM-Team), 12.05.2009 29
communication Kick-off meeting Newsletter
min. 1 per month
Project-
homepage
Best Practise
Day
(3 per year)
Podcast and
Storytelling
media-
workshop
(min 1 per month)
Floorwalking
support
in the office
knowledge mapping Structures-workshop basic structuresextension ofstructures
support of operativ
processes
analog access
basic sysytems
group-
folders
infrastructure /
plattformdigital access
Global Space
Wiki
local Space 1
local Space 2
local Space 3
using the systems
integration
Plug-ins
motivationconcept of-
motivation
openaccess,
less rules
competition
awards
actions like
Treasure-hunt
laudation &
appreciation
agreement on
objectives
communities of
practise
identification of
expertsregeln & benefits
Integration of:Management of improvements & innovations
Circles of innovationreport on topics
rules
scheduling &communication
KVP, proposals wanted analysis of systems concept of implementation
dep
loym
en
to
f
pla
ttfo
rm
rooms & moderators
competition
integration in overall concept
Aw
ard
&
co
mm
un
icati
on
Possible parts of a concept dealing with the implementation of a broad social software systems
integration
Plug-ins
30DB Training | GE Beratung (TQM-Team), 12.05.2009
Project „Marvin“ – factors for success
� strategic top-down-approach
� sponsoring by the management
� aim of project was clearly defined
� Active project-team
� own roadmap including guidelines/ milestones, but a also hight flexibility
� external consulting / project-support
� reconditioning of projects hypothesis + visionary work oriented on solution and resources (Future-
History-Prozess, metaphor)
� 4P-Approach
� elaborated Change-Management-Approach
� creation of a learning wiki system (principle of self-organization)
� long-run change-approach
Was führte zum Erfolg des Projektes:
31DB Training | GE Beratung (TQM-Team), 12.05.2009
Sources
� (Michael Mielke / Michael Schulte / Andreas Neus 2008): Wissensmanagement mit Social Software in der Management-Beratung - Das Wiki-Prinzip der Selbstorganisation. In: Back, Andrea / Gronau, Norbert / Tochtermann, Klaus 2008 (Hrsg.): Web 2.0 in der Unternehmenspraxis - Grundlagen, Fallstudien und Trends zum Einsatz von Social Software. Oldernbourg 2008. ISBN: 978-3-486-58579-7.
� (Bitkom 2008): Enterprise 2.0: Analyse zu Stand und Perspektiven in der Wirtschaft. Berlin 2008.
� (Bitkom 2008): Enterprise 2.0 – Auf der Suche nach dem CEO 2.0: Neue Unternehmensphilosophie gewinnt Konturen. Berlin 2008.
� (DGFP 2008 a): Web 2.0 im Personalmanagement: Orientierungshilfe für die Praxis. (Hrsg.) Deutsche Gesellschaft für Personalführung e. V.. Düsseldorf, Praxispapiere Ausgabe 3/2008.
� (DGFP 2008 b): Web 2.0 – Chance oder Risiko für das Personalmanagement. (Hrsg.) Deutsche Gesellschaft für Personalführung e. V.. Düsseldorf, Praxispapiere Ausgabe 1/2008.
� (Kienbaum 2008): Changes and Chances: HR Excellence, Diversity, Compliance. Siebte Kienbaum Jahrestagung, Ehreshoven 2008.
� (Kienbaum 2006): HR-Strategie-Studie 2006: Strategie und Organisation der Human Resource Managements im deutschsprachigen Raum.
� (Pawlowsky, Peter / Wilkens/Uta 2003): Personalarbeit in einer wissensbasierten Wirtschaft 2003. In: Becker, M. / Rother, G. (Hrsg.) Personalwirtschaft in der Unternehmenstransformation, München 2003.
� (Pawlowsky, Peter / Mistele, Peter 2008) (Hrsg.): Hochleistungsmanagement: Leistungspotenziale in Organisationen gezielt fördern. Gabler-Verlag 2008, ISBN-10: 383490709X, ISBN-13: 978-3834907097.
How AtlassianDrives Confluence Adoption
Techniques for Growing Your Wiki
#1 - Start on day oneCreate personal space
Write or blog about yourself
Edit the wiki on day one with a personal introduction
#1 - Start on day oneCreate personal space
Write or blog about yourself
Edit the wiki on day one with a personal introduction
#2 - Give them a reason
Text
(edit me)
Spaces: My Team All
Dashboard
Most Commented Blog Posts in Last 3 Days
12
7
5
5
5
5
4
4
4
4
3
3
3
3
3
A team label is used to group together a list of spaces relevant to a project team. You can
display a team's spaces by selecting a label from below:
View Spaces for Team: sales
Boots Wang
Design
Atlassian Design Team.
Recently Updated - Team Spaces
Craig
Sharkie
about an
hour ago
Re: FishEye Icons II
Quick update! Following the
standup between Paul, JT, and
myself, I've the Release M9
column to hold the final versions...
Re: FishEye Icons II
Same page it is then! Just
remember then that no one can
look at this page which predates
me by the better part of a mo...
FishEye Icons II
Bill
Arconati
about 2
hours ago
Re: Confluence 3.0 Sales
Readiness
Awesome job at putting our best
foot forward with 3.0 features and
pricing. We look so coordinated
externally :)
rmk
about 4
hours ago
Reasons For Not Buying FishEye
Mark
Chaimungkalanont
about 4 hours ago
Re: FishEye Icons II
...and that I'm watching this
page to see which icons I
can pinch for Bamboo, so
we should keep this page
Paul Slade
about 5
hours ago
Re: FishEye Icons II
sharkie, this page has a nice
catchy ring to the title so we
should keep it....
Craig
Re: FishEye Icons II
Morning All I've added the
remainder of the delivered files to
the beta2.0 column. As you can
Add Page Add News
searchDashboard Browse Bill Arconati
Spot the mistake
Embarassingly popular issues...
Come to dinner tonight with Ernie and me
Hellooo atlassiansummit
Thanks for lunch Marketing — Keynote rocked!
Idea - Twitter as a medium for release notes
ICFP Programming Contest 2009
Google Wave and Confluence... An Intern Rambles
Indonesian Gamelan Music Treat on Saturday the 6th of June
Confluence BUGs cleaning - volunteers wanted !
I want a fukn pony dammit...virtualisation FTW
4.5m kite for landboarding or snowkiting
Getting serious about AppLinks
Confluence 3.0 Sales Readiness
Smith Chips Recall
Staff List
Real-time Dashboards
Popular Content
(edit me)
Spaces: My Team All
Dashboard
Most Commented Blog Posts in Last 3 Days
12
7
5
5
5
5
4
4
4
4
3
3
3
3
3
A team label is used to group together a list of spaces relevant to a project team. You can
display a team's spaces by selecting a label from below:
View Spaces for Team: sales
Boots Wang
Design
Atlassian Design Team.
Recently Updated - Team Spaces
Craig
Sharkie
about an
hour ago
Re: FishEye Icons II
Quick update! Following the
standup between Paul, JT, and
myself, I've the Release M9
column to hold the final versions...
Re: FishEye Icons II
Same page it is then! Just
remember then that no one can
look at this page which predates
me by the better part of a mo...
FishEye Icons II
Bill
Arconati
about 2
hours ago
Re: Confluence 3.0 Sales
Readiness
Awesome job at putting our best
foot forward with 3.0 features and
pricing. We look so coordinated
externally :)
rmk
about 4
hours ago
Reasons For Not Buying FishEye
Mark
Chaimungkalanont
about 4 hours ago
Re: FishEye Icons II
...and that I'm watching this
page to see which icons I
can pinch for Bamboo, so
we should keep this page
Paul Slade
about 5
hours ago
Re: FishEye Icons II
sharkie, this page has a nice
catchy ring to the title so we
should keep it....
Craig
Re: FishEye Icons II
Morning All I've added the
remainder of the delivered files to
the beta2.0 column. As you can
Add Page Add News
searchDashboard Browse Bill Arconati
Spot the mistake
Embarassingly popular issues...
Come to dinner tonight with Ernie and me
Hellooo atlassiansummit
Thanks for lunch Marketing — Keynote rocked!
Idea - Twitter as a medium for release notes
ICFP Programming Contest 2009
Google Wave and Confluence... An Intern Rambles
Indonesian Gamelan Music Treat on Saturday the 6th of June
Confluence BUGs cleaning - volunteers wanted !
I want a fukn pony dammit...virtualisation FTW
4.5m kite for landboarding or snowkiting
Getting serious about AppLinks
Confluence 3.0 Sales Readiness
Smith Chips Recall
(edit me)
Spaces: My Team All
Dashboard
Most Commented Blog Posts in Last 3 Days
12
7
5
5
5
5
4
4
4
4
3
3
3
3
3
A team label is used to group together a list of spaces relevant to a project team. You can
display a team's spaces by selecting a label from below:
View Spaces for Team: sales
Boots Wang
Design
Atlassian Design Team.
Recently Updated - Team Spaces
Craig
Sharkie
about an
hour ago
Re: FishEye Icons II
Quick update! Following the
standup between Paul, JT, and
myself, I've the Release M9
column to hold the final versions...
Re: FishEye Icons II
Same page it is then! Just
remember then that no one can
look at this page which predates
me by the better part of a mo...
FishEye Icons II
Bill
Arconati
about 2
hours ago
Re: Confluence 3.0 Sales
Readiness
Awesome job at putting our best
foot forward with 3.0 features and
pricing. We look so coordinated
externally :)
rmk
about 4
hours ago
Reasons For Not Buying FishEye
Mark
Chaimungkalanont
about 4 hours ago
Re: FishEye Icons II
...and that I'm watching this
page to see which icons I
can pinch for Bamboo, so
we should keep this page
Paul Slade
about 5
hours ago
Re: FishEye Icons II
sharkie, this page has a nice
catchy ring to the title so we
should keep it....
Craig
Re: FishEye Icons II
Morning All I've added the
remainder of the delivered files to
the beta2.0 column. As you can
Add Page Add News
searchDashboard Browse Bill Arconati
Spot the mistake
Embarassingly popular issues...
Come to dinner tonight with Ernie and me
Hellooo atlassiansummit
Thanks for lunch Marketing — Keynote rocked!
Idea - Twitter as a medium for release notes
ICFP Programming Contest 2009
Google Wave and Confluence... An Intern Rambles
Indonesian Gamelan Music Treat on Saturday the 6th of June
Confluence BUGs cleaning - volunteers wanted !
I want a fukn pony dammit...virtualisation FTW
4.5m kite for landboarding or snowkiting
Getting serious about AppLinks
Confluence 3.0 Sales Readiness
Smith Chips Recall
(edit me)
Spaces: My Team All
Dashboard
Most Commented Blog Posts in Last 3 Days
12
7
5
5
5
5
4
4
4
4
3
3
3
3
3
A team label is used to group together a list of spaces relevant to a project team. You can
display a team's spaces by selecting a label from below:
View Spaces for Team: sales
Boots Wang
Design
Atlassian Design Team.
Recently Updated - Team Spaces
Craig
Sharkie
about an
hour ago
Re: FishEye Icons II
Quick update! Following the
standup between Paul, JT, and
myself, I've the Release M9
column to hold the final versions...
Re: FishEye Icons II
Same page it is then! Just
remember then that no one can
look at this page which predates
me by the better part of a mo...
FishEye Icons II
Bill
Arconati
about 2
hours ago
Re: Confluence 3.0 Sales
Readiness
Awesome job at putting our best
foot forward with 3.0 features and
pricing. We look so coordinated
externally :)
rmk
about 4
hours ago
Reasons For Not Buying FishEye
Mark
Chaimungkalanont
about 4 hours ago
Re: FishEye Icons II
...and that I'm watching this
page to see which icons I
can pinch for Bamboo, so
we should keep this page
Paul Slade
about 5
hours ago
Re: FishEye Icons II
sharkie, this page has a nice
catchy ring to the title so we
should keep it....
Craig
Re: FishEye Icons II
Morning All I've added the
remainder of the delivered files to
the beta2.0 column. As you can
Add Page Add News
searchDashboard Browse Bill Arconati
Spot the mistake
Embarassingly popular issues...
Come to dinner tonight with Ernie and me
Hellooo atlassiansummit
Thanks for lunch Marketing — Keynote rocked!
Idea - Twitter as a medium for release notes
ICFP Programming Contest 2009
Google Wave and Confluence... An Intern Rambles
Indonesian Gamelan Music Treat on Saturday the 6th of June
Confluence BUGs cleaning - volunteers wanted !
I want a fukn pony dammit...virtualisation FTW
4.5m kite for landboarding or snowkiting
Getting serious about AppLinks
Confluence 3.0 Sales Readiness
Smith Chips Recall
#3 - Create Editing Cycles
Agenda Minutes
StatusTasks
Meetings
Move familiar activities to the wiki
#4 - Share news and discourse• Internal Blog–Reports–News–Debates
#5 - Be as open as you can
Lock down only as needed
Trust your employeesEncourage non-work use.
Would you ban Facebook?
Is adoption is a problem?
“Training is not required....But itʼs necessary"
Second-User ExperienceExperimental Plugin
For secondary users
• What is this wiki thing?
• How do I use it?
Context sensitive
• Get on the right path
• Get in early
Administrative Control
Set Your Own URL
• Host it yourself or
• Use a remote resource
Use Localized Content