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Slideshow for 2010 Region 14 Leadership Conference - The topic is Communications Strategies for Relationship Maintenance
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Communication Strategies for
Relationship Maintenance
Ric Trimmer, PMP
President, PMI Midlands Chapter
.
South Carolina Midlands Chapter
4/30/20102010 Region 14 Spring Conference
Communication Strategies for
Relationship Maintenance
Why is this important?
What strategies can I use?
How can I make this
work?
What resources
are there to help me??
FOUR QUESTIONS!
4/30/20102010 Region 14 Spring Conference
Communication
Strategies for
Relationship
Maintenance
Why
is this
important?
Why Do I Care?
• Helps sell your “message”
• Where you spend the majority of your
time
• Bridge building
• Managing expectations
• Facilitation
• Negotiation
• Education
It’s the backbone of what we do!
4/30/20102010 Region 14 Spring Conference
Communication
Strategies for
Relationship
Maintenance
Listen
Foundation of communication
Must be an active listener
Do not listen to respond
Listening is not a multitasking event
Empathetic listening
Listen until they are done speaking
Do not judge
What
Strategies
Can
I
Use?
4/30/20102010 Region 14 Spring Conference
Communication
Strategies for
Relationship
Maintenance
Be Real!
You can fool all of the people some
of the time, you can fool some of
the people all of the time, but you
can’t fool …
Sincerity cannot be faked
Involve yourself in the
communication
Don’t live in the third person
What
Strategies
Can
I
Use?
4/30/20102010 Region 14 Spring Conference
Communication
Strategies for
Relationship
Maintenance
Be Trustworthy
Is not an incremental
measure
Is an invisible adhesive
Trust until proven
untrustworthy
What
Strategies
Can
I
Use?
4/30/20102010 Region 14 Spring Conference
Communication
Strategies for
Relationship
Maintenance
Be Honest
DO NOT LIE
DO NOT LIE
DO NOT LIE
DO NOT LIE
What
Strategies
Can
I
Use?
4/30/20102010 Region 14 Spring Conference
Communication
Strategies for
Relationship
Maintenance
Make sure they always hear
the bad news from you!
Be the point person
Bring a solution with the problem
Explain the impact in his/her terms
Be straightforward
In person - LIVE
What
Strategies
Can
I
Use?
4/30/20102010 Region 14 Spring Conference
Communication
Strategies for
Relationship
Maintenance
Make Their Concerns
Your Concerns
Be a user
Walk in their shoes
See it with their eyes
Insure requirements meet the
business need/objective
Ensure solutions meet requirements
Understand the business impact of
defects
What
Strategies
Can
I
Use?
4/30/20102010 Region 14 Spring Conference
Communication
Strategies for
Relationship
Maintenance
You Can Say “NO”!
You must have the trust of the
customer
Must have a history of honesty
Be able to justify your decision, if
asked
Understand – you only get a small
number of “Because I said so!”
tickets
Requires a strong relationship
What
Strategies
Can
I
Use?
4/30/20102010 Region 14 Spring Conference
Communication
Strategies for
Relationship
Maintenance
Own the Problem!
Make no attempt to re-assign the
problem (boomerang effect)
You are the face of the team to the
external world
Remember, the team owns the
solution!
What
Strategies
Can
I
Use?
4/30/20102010 Region 14 Spring Conference
Communication
Strategies for
Relationship
Maintenance
Application
The Friday afternoon
catastrophe
The missed requirement
Pulling the project you just
inherited out of the ditch
Curfew is at 10:00pm, the
dance does not end until
11:00 pm
How
Can
I
Make
This
Work?
4/30/20102010 Region 14 Spring Conference
Communication
Strategies for
Relationship
Maintenance
Resources Covey, Stephen R. 1989. The 7 Habits of Highly
Effective People. New York: Simon& Schuster
Covey, Stephen R. 2004. The 8th Habit From
Effectiveness to Greatness. New York: FREE PRESS
Drucker, Peter F. 2001. The Essential Drucker. New
York: Harper Collins
Lefton, Robert E. Ph.D. and Victor R. Buzzotta,
Ph.D. 2004. Leadership Through People Skills. New
York: Psychological Associates
Blanchard, Kenneth. Ph.D. and Spencer Johnson,
M.D. 1982. The One Minute Manager. New York:
William Morrow and Company Inc.
Maxwell, John C. 1982. Developing the Leader Within
You. Nashville: Thomas Nelson, Inc.
What
Resources
Are There
To Help
Me?
4/30/20102010 Region 14 Spring Conference
Communication Strategies for
Relationship Maintenance
QUESTONS???
4/30/20102010 Region 14 Spring Conference
Communication Strategies for
Relationship Maintenance
Contact
Ric Trimmer, PMP
President, PMI-Midlands
Cell: 803-760-4502
4/30/20102010 Region 14 Spring Conference
