Cognitive Search for Knowledge Management

©2017 Attivio | Proprietary and Confidential©2017 Attivio | Proprietary and Confidential

COGNITIVE SEARCH FOR KNOWLEDGE MANAGEMENT


53% of execs

see Knowledge Management as playing a prominent role in innovation across their enterprises

Source: The State of Knowledge Management: 2016-17 KMWorld Survey

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KNOWLEDGE MANAGEMENT | THE OLD WAY

Source: The State of Knowledge Management: 2016-17 KMWorld Survey

Challenges of Traditional Knowledge Management

• Inefficiencies • Integration• Consumerization of IT

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Raise Your Enterprise IQ with Cognitive KMTransform productivity with a machine learning

approach to the personalized delivery of information

KNOWLEDGE MANAGEMENT | THE COGNITIVE WAY

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COGNITIVE KM | BENEFITS

FIND ANSWERS RECOMMEND CONTENTCONNECT PEOPLE

Equip a Smarter Workforce

Deliver the most relevant answers, at the right

time, to the right person

Tap Collective Knowledge

Foster collaboration and accelerate decision

making by automatically identifying and

recommending experts

Empower Continued Insight

Harness context and behavior to proactively

alert knowledge workers with critical new information and

recommendations

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WHAT DOES “COGNITIVE” MEAN?

Information IndexIs your content scattered

in multiple systems? Attivio automatically discovers and organizes

your knowledge assets, across system and organizational silos.

User ExperienceHow long does it take to find

the right answer? By delivering highly relevant, personalized answers

and recommendations, Attivio offers an easy experience that improves productivity.

Machine LearningDoes the system recognize your information request patterns?

With machine learning, Attivio analyzes user behaviors and builds relevancy models that learn and improve as content, data,

and user activity grows.

Natural Language ProcessingWill the system make a connection

between NJ and New Jersey? By understanding user intent and inferring meaning

based a deep understanding of text, Attivio presents the most relevant findings.

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COGNITIVE KM | CASE STUDIES

Cisco SalesConnect unifies product-focused content from multiple systems to deliver the right customer and product information from the corporate intranet so that field personnel can find answers instantly.

ThermoFisher eliminated the manual work required to report on sales opportunities and customer satisfaction by unifying the data from 5 CRM instances, including Salesforce and Siebel, and provisioning it to Tableau so analysts and account teams could easily report on the most important customers across multiple divisions.

National Instruments optimized the search and discovery experience on its website, intranet, and eCommerce platform. With Attivio, engineers and scientists enjoy a genuinely personalized online shopping experience, as they search in their local language to discover the best computer-based products National Instruments has to offer.

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Cognitive Search for Knowledge Management