ChatBotsChatbots are Virtual Assistants which understand your Linguistic, Chat with you and behave like a Real Person. They have personality.They are evolving with Technology advancement in AI.

Intro

ChatBotsBook Rail Ticket, find PNR Status and other Train Related information via SMS.

1st Generation Enterprise Chat Implementation(by SMS)

Constrains:• Remembering Keywords and

following strict instructions.• Limited Service.

A.L.I.C.E. (Artificial Linguistic Internet Computer Entity)

Pandorabots Chomsky

Mitsuku Chat Bots are not a new concept.The only difference is they are revisited in a new light with a progressive defined Ecosystem.

F8 2016 in San Francisco on April 12-13 - Facebook for Developers. Facebook's annual global developer conference.

Mark Zuckerberg reveal his long term projection, producing considerable mileage to Chatbot inception in mainstream.

Chat Bots Conversational Commerce

UX/AI ParadigmPlatform

Popular ChatBot Platforms

Popular ChatBotsMoney Management: Cleo, Trim, Dobot, AbeSupply Chain: Youredi BotReminder: JarvisE-commerce: Cartskill, Shopbot, Fify, Fynd

• Answering the repeated asked questions using Virtual Assistant followed by Real Assistant’s Help.• One Platform for all type of information without remembering various intranet sites. (Login and

Password right embedded in chat)• Easy Alert and Reminder configuration. Helpful for Tender and Bids participation.• Tracking Consignment made easy.• Complain and Grievance Redressal updates.

Implementation of Conversational Commerce (ChatBots) in:• Supply Chain Management• Financial Management (Personal and Enterprise)• Grievance Redressal Management

Behind The Scene ViewThe chatting Platforms and the AI Giants are putting Chat-bots to the mainstream.

Why ChatBots for Customer Experience (CX)?

44% of online consumers say that having questions answered by a live person while in the middle of an online purchase is one of the most important features a Web site can offer. “Making Proactive Chat Work” that was conducted by Forrester Research

63% were more likely to return to a website that offers live chat. 38% of respondents said they had made their purchase due to the chat session itself.an emarketer.com survey

“In 2008, Wells Fargo made a second attempt to leverage online chat to drive sales, and happily, this time the results have been crystal clear. High customer satisfaction scores and a double-digit increase in converted shoppers have shown the value once and for all of this technology.”

“Almost two in 10 live chat respondents did more than 75% of their holiday shopping online, compared with 14% of those who did not chat. A further 25% of chatters made 51% to 75% of their purchases on the Web, versus just 10% of those who did not participate in the chat service.” Bold Chat Survey

Chat adoption rates have risen from 38% in 2009 to 58% in 2014, which is a compound annual growth rate of 8.8% over that time. (Source: Forrester)Chat volumes are projected to grow at a compound annual growth rate of 24% from 2014 to 2018. (Source: Contact Babel)53% of customers would prefer to use online chat before calling a company for support. (Source: Harris Research)Chat has become the leading contact source within the online environment, with 42% of customers using chat versus email (23%) or other social media forum (16%). (Source: J.D. Power)62% of customers expect live chat to be available on mobile devices, and if available, 82% would use it. (Source: Moxie Software)

Live chat has the highest satisfaction levels for any customer service channel, at 73%, compared with 61% for email and 44% for phone. (Source: Econsultancy)72% of customers are satisfied or very satisfied with their customer support experience when shopping online, but the level of satisfaction increases to 92% when live chat is used on a mobile device. (Source: Moxie Software)Of those who prefer live chat, 79% said they did so because they get their questions answered quickly, 51% did so because they could multi-task, and 46% agreed it was the most efficient communication method. (Source: Econsultancy)

34% greater annual improvement in customer satisfaction rate.2.4x greater annual increase in cross-sell and up-sell revenue.20% greater annual improvement in customer contact abandonment rate.9.3x greater annual improvement in agent utilization rate.2.6x greater annual improvement in customer care costs.

For customers who chat prior to making a purchase, there is a 10% increase in average order value, a 48% increase in revenue per chat hour, and a 40% conversion rate. (Source: Forrester)Website shopper who utilize chat are worth 4.5x as much as those who do not chat (Source: Boldchat)The boost in sales performance provided by live chat is heavily influenced by a sales-friendly demographic. Internet shoppers are more likely to be from a household making more than $50,000 per year, more likely to be frequent shoppers, and far more likely to spend more per year than other shoppers. (Source: Boldchat)

ROI Stats

Get an edge over your competitor being at the forefront of Cutting Edge Technology.AI will mature so do Chat-bots and Conversational Commerce Ecosystem. Implementing this technology will help you stay aware of the progress.