Case Study: The Business-Focused CIO—Leveraging IT Services for Strategic Advantage

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Case Study: The Business-Focused CIO—Leveraging IT Services for StrategicAdvantageAdriano Gritti and Brian Day

OCX30S #CAWorld

Logicalis

2 © 2014 CA. ALL RIGHTS RESERVED.

Abstract

More than ever, CIOs are being challenged to deliver technology as a core element of business strategy. Rather than managing point systems, they are being asked to provide mission-critical services. With an expanding portfolio of business services, demanding customers, and tightening budgets how can CIOs meet the challenges of the Service Defined Enterprise? Logicalis will review client situations involving complex monitoring and managed services challenges. Join the Logicalis Team to learn more about how a CIO can become a trusted advisor of the core business.

Adriano Gritti@eng_gritti

Brian Day

Logicalis


Agenda

TECHNOLOGY TRENDS

CIO CONCERNS

LOGICALIS SERVICE DEFINED ENTERPRISE

BUILDING SERVICE DEFINED ENTERPRISE

CUSTOMER EXAMPLES

1

2

3

4

5

3


Agenda

TECHNOLOGY TRENDS

CIO CONCERNS



CUSTOMER EXAMPLES

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2

3

4

5

3


Age of Manufacturing

Mass manufacturing makes industrial powerhouses

successful.

Age of Distribution

Global connections and transportation systems make distribution key.

Age of Information

Connected PCs and supply chain mean those who

control information flow dominate.

Age of the Customer

Empowered buyers demand a new level of customer

obsession.

Changing The Way Companies See The Market and Design Strategies

Source: Forrester: Competitive Stratgey in The Age of The Customer, 2013

1900 - 1960 1960 - 1990 1990 - 2010 2010 - …


Seeking Great New Business Opportunities

Source: GSMA Mobile Economy


…and changing our life style

Cars

Focus 2015 launch

BMW i3

Home

Nest

LIFX - Smart Lightbulb

Enterprise

SamsungGear Fit

Wearables

Moto 360Smart Watch

Check on theBaby

Maintain & Repair

Asset Tracking

Industry


Agenda

TECHNOLOGY TRENDS

CIO CONCERNS



CUSTOMER EXAMPLES

1

2

3

4

5

3


CIO Study

*Logicalis CIO Survey of 180 Organizations—Europe, Latin America, USA, and Asia

70% of CIO’s think line of business will have more

control

60% of resources spent on running what they have

Mobility and BI top priorities if resources

available

According to Logicalis research, 73% of CIOs wish to use more than half of their time on strategic activities. But today more than 80% of them use their time on operational tasks


Business Expects Transition From Technology to Service


IT Supply Chain Changing—Market Has Outgrown IT

IT Functions

Line of Business Needs

InformationAnalytics

VC Rooms

MobileWorking

BYOD

Compute & StorageCapacity

FixedNetworking

CRM

Security

ERP

ContactCentre

IoT

Software as a Service

Cloud Services

Consumerization

BYO-IT

Video Collaboration

Business Applications

Test / DevCapacity


CIO Decision Path Changes with Business Expectations

TechnologyDriven

Servicedriven

Business Demands

Business Demands

Time

OperationalIssues

Lack of Knowledge

Incompatibility with legacy applications

On going

On going


Agenda

TECHNOLOGY TRENDS

CIO CONCERNS



CUSTOMER EXAMPLES

1

2

3

4

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3


Focus on delivering a 360°

user experience—IT experience

management

Sell to the business based on service value and

differentiation

Move from managing

technology to offering a service

portfolio

Embrace IT automation

to drive IT and business agility

Adopt pre-validated architectures

as the first choice for internal IT

architectures

Transition staff from experts in

technology to experts in service

delivery

Focus on KPIs that

demonstrate business agility and

improved user experiences

Integrate Best-of-Breed

external services that meet businesses

needs

CIO Decisions to Drive IT and Business Agility

Source: Logicalis Group : US Analyst Briefing Event—July 2014

1 2 3 4

5 6 7 8


Creating and Connecting the Business to IT Resources

Logicalis Group : US Analyst Briefing Event—July 2014

IT Transformation

Market Transformation

Service Defined

EnterpriseConverged

Infrastructure

Wired,

Wireless,

Mobile

Cloud

SaaS

Mobility

Services

Cloud

XaaS

Cloud

Security

Services

Service

Management

Self Service

Managed

HostingManaged

InfrastructureMaintenance

Data Centre

Virtualisation

Software

Defined

Networks

Service

Automation

Self Service

IT Service

Management

Virtual

Access Layer

IT is looking to close the experience gap

And manage the market


Service Defined—Relevant to All Organization Sizes

Largeenterprise

Global 2000

Largemid-range

Emergingmid-range

SMB

Internal IT Transformation

Assume agility through maturity models for IT infrastructure and operational processes

Consumption-based Transformation

Acquire agility through the use of cloud XaaS services

Partner Services Transformation

Adopt agility through partnership with a best-in-class services partner


Agenda

TECHNOLOGY TRENDS

CIO CONCERNS



CUSTOMER EXAMPLES

1

2

3

4

5

3


Building the Service Defined Enterprise

Internal Services

Partner Services

SoftwareDefined

Networking

ERP

Telephony

Information Analytics

VMWare

End User Services Add aUser

RequestVM

Setup aMeeting

?

http://www.google.com/url?sa=i&rct=j&q=office+365&source=images&cd=&cad=rja&docid=gVLAyd_iOR2mZM&tbnid=-BK4RH8zVppo_M:&ved=0CAUQjRw&url=http://www2.furman.edu/sites/ITS/Services/Pages/Office365.aspx&ei=p6g4UtjVAqru2wXF8ICoBw&bvm=bv.52164340,d.b2I&psig=AFQjCNEcuFyh7V5lgiPWj3DJwa_M4W4YXA&ust=1379531297095886

http://www.google.com/url?sa=i&rct=j&q=office+365&source=images&cd=&cad=rja&docid=gVLAyd_iOR2mZM&tbnid=-BK4RH8zVppo_M:&ved=0CAUQjRw&url=http://www2.furman.edu/sites/ITS/Services/Pages/Office365.aspx&ei=p6g4UtjVAqru2wXF8ICoBw&bvm=bv.52164340,d.b2I&psig=AFQjCNEcuFyh7V5lgiPWj3DJwa_M4W4YXA&ust=1379531297095886


Building the Service Defined Enterprise

ITSM & Service

Definition

DevicesRemoteServices

ServiceCatalog

Monitoring

ServiceManagement

Ticketing

SoftwareDevelopment &

Integration

SecurityDiscoveryAutomation

CMDB


Agenda

TECHNOLOGY TRENDS

CIO CONCERNS



CUSTOMER EXAMPLES

1

2

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3


Customer ARetail analytics company

x Can not keep up with monitoring provisioningx Can not prioritize ticketsx Can not put tickets into system fast enough

3000 devices Windows, Linux,

SQL, various analytics

Dynamically changing environment

Existing service management team


Customer A

ITSM & Service

Definition

Devices

ServiceCatalog

Monitoring

ServiceManagement

Ticketing

Integration


CMDB

Monitoring


Customer BMid Tier Financial Services Company, Actively acquiring companies

Trying to minimize IT Staff

Windows, SQL, Exchange, SharePoint, Azure

x How to standardize IT services and quickly integrate new acquisitions

x How to leverage partners to minimize staff and investment in SDE


Customer B

ITSM & Service

Definition

Devices

ServiceCatalog

Monitoring

ServiceManagement

Ticketing

Integration


CMDB

VirtualResources

Ad-Hoc Support Services


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