Project Title

Call Center Management System

Purpose of the Project

This system (Call Center Management) is useful to the organization, it maintains the information about the employees and it also contains the necessary information of the customer and their phone Numbers, their services also. It also maintains the employee roaster details

Introduction

This system is an integrated package of software used in warehouse operations, and elsewhere, to monitor the quantity, location and status of inventory as well as the related shipping, receiving, picking, packaging and put away processes in common usage, the term may also refer to just the software components.

Problem Identification

The existing system is a manual system. Here the employees needs to save the information in the form of excel sheets or Disk Drives.There is no sharing is possible if the data is in the form of paper or Disk drives.The manual system gives us very less security for saving data; some data may be lost due to mismanagement.It’s a limited system and fewer users friendly.Searching of particular information is very critical it takes lot of time.

Providing solution for the problem

A call center is a centralized office used for the purpose of receiving and transmitting a large volume of request by telephone. A call center is operated by a company to administer incoming product support or information inquires from consumers. Outgoing calls for telemarketing, clientele, product services, and debt collection are also made. In addition to a call center, collective handling of letters, faxes, live chats, and e-mails at one location to known as a contact center

Preferred Technologies

Windows XP Operating SystemMicrosoft Visual Studio-2008 3.5 FrameworkMicrosoft SQL Server-2005IIS Web ServerInternet Explorer 6 or 7

Hard Ware Requirements

Pentium IV System with 2.8 GHZ Processor1 GB RAM 40 GB Hard Disk

Software Requirement Specification

SDLC MethodologiesSpiral Model Explanation

N-tier Architecture

Number of Modules

Type Your Modules HereFor Example1.Administration2.Users3.Customers4.Employees5.Reports6.Registration7.Authentication

E-R Diagram

Paste Your E-R Diagram Here, First Compress it

Context Level Diagram

User Level

Managerial

ADMINISTRATOR

Employees

Data Storage

Admin

Employees

Customer

UI Screens

Reports

Data Input Stage

Data Out Put Stage

System Process

Data Input Stage

Data Out Put Stage

Data Out Put Stage

Use Case Diagram

Employee

Log Out<< Includes>>

<< Includes>>

Log In

Roaster

Queries Customers

dfd Diagrams

ManageEmployees

1.0.2

Login

Enter Login Details

1.0.1

Validates Data

ManageEmp Rosters

1.0.3

EmployeeMaster

Emp Roster Master

Log out

Open Form()

1.0.0

VerifiesData

ManageServices

1.0.4

Services Master

ProcessReports

1.0.5

Screen shots

Download source code from below links.http://projectseminar.org/asp-net/call-center-management-system/1077/

Thank you!